GrubHub

Hello [redacted],Thank you for reaching out to us via the Revdex.com website.  I am very sorry your order was canceled on 12/9/17.  I have reviewed your account and can see that two $5.00 promotion codes were sent to you at the time of the cancelation.  Both are good until 1/9/18.  Please...

check your inbox or spam inbox to find a code from Grubhub indicating a total of $10.00 with both codes.If you have any questions, please feel free to reach out.Thank you,[redacted] P.Customer Care Manager

Hi Mrs. [redacted],We apologize for the issue that occurred on 12/25/16 when you ordered from [redacted] Pizza on Providence Ave. We do have processes in place to minimize any impact to the customer experience when ordering food during the holidays. We contact all restaurants on our network...

to make all the necessary changes to their operating hours during those dates. It appears that we never received a response from [redacted] which may have caused your issue that day.We will do all we can to ensure we optimize our process and prevent issues like this in the future. We have verified that the refund processed successfully the very same day you contacted us. If you are still having issues with it please let us know so we may further assist. We appreciate the feedback and will continue to improve our processes accordingly.  Thanks,Grubhub

Hey [redacted]! Thanks for contacting us! We're so sorry to hear about your experiences with late orders. We definitely appreciate the feedback you provided and will use it to improve on the service we provide to you and the rest of our customers. We appreciate you being patient as we continue to grow...

and learn from experience. We have refunded your order in the amount of $15.53. We have sent you an email that documents this refund. If you have any other feedback or ideas to help us improve please submit them to [email protected] we would love to hear them!  Thanks, Grubhub

The diner was missing an item (egg roll) from their order and requested a refund. The egg roll has been refunded and the diner notified via email.

Hello [redacted]Thank you for reaching out to us via the Revdex.com website.  We are sorry that you did not obtain your food on 12/23/17 from [redacted].  We have investigated your account and can see that we did attempt delivery for this meal.  Typically, what happens to prevent a...

missed delivery we have the driver contact you, if they are not successful they call our care line, in which then we reach out to you via phone, email, and text.We did offer you a credit of $25.00 in free grub but you denied that.  My only recommendation is that you dispute the charges with your bank.If you have any additional questions please feel free to contact us again.Thank you,Grubhub Care

Hey [redacted],  Thanks for reaching out to us again. As we specified in the previous response we have reviewed the complaint and have taken the appropriate actions. You were provided $15 in compensation for the food that you were dissatisfied with, which you used on an order to [redacted] Italian Restaurant. We did not receive a complaint in response to that order. We will not be issuing any further compensation or a refund for the others you placed. We do appreciate you reaching out to us. Please take the time and write a review for both restaurants documenting your experiences. Our restaurant partners view their ratings and reviews and it provides them with helpful tips on how to improve service.  Thanks,  Grubhub

Complaint: [redacted]
I am rejecting this response because: I have heard nothing but excuses.  You owe me the money.  Refund it,  or I will investigate legal action.  Stop trying to shirk your responsibility.  This is not the restaurants problem,  it's not my banks problem.  It's your problem.  DO THE RIGHT THING. 
Sincerely,
[redacted]

Hi [redacted],We are so sorry about your experience with our gift cards.  After speaking with my Lead [redacted] I have received noticed that your gift card issue has been resolved.  [redacted] also shared with me the email you sent thanking him for a resolution.  We hope that you continue to...

use our service.  Keep in mind the free grub in the amount of $150.00 that we sent you is good for 30 days and it will expire on 10/25/17. Again I am very sorry for your overall experience but very happy that [redacted] came to the rescue!Thank you,[redacted] P.Customer Care Manager

Hello [redacted], Thank you for reaching out to us via the Revdex.com website.  I am very sorry for the ovreall expereince that you had when you chatted in on 11/13/17.  I can confrim with you that the account has been deleted out of our site.  If you have any addtional questions please...

feel free to contact us.Thank you and have a wonderful holiday weekend.Best,[redacted] P.Customer Expreince Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10936713, and find that this resolution is satisfactory to me.
Sincerely,
Kevin [redacted]

Hello [redacted],Thank you for reaching out to us via the Revdex.com website.  We have looked into your account and can see that the order on 12/24/17 was refunded.  We are bit confused with your complaint since you are asking to be compensated $27.00 when that order was refunded already.Are you...

inquiring about your order on 12/27/17.  If so I will process a onetime courtesy refund for the mishap.  You will receive notification about this via email.We are sorry that you had a horrible experience twice in a row and hope that you do give us a try again.  Thank you,Grubhub

Hello [redacted] K, Thank you for reaching out to us via the Revdex.com website.  I would like to first say I am sorry that there was an issue with your account.  I did dive into our system and found ticket number [redacted].  Here it is documented that our charge inquiry team...

approved the refund back to your original card.  I can also see that we did send in a request to reverese your email back to the [redacted]one.  I also see that the refund in the amout of $28.39 was sent back to your card account.  Once again I am very sorry for the overall expreince. Thank you and I wish you a nice holiday weekend. [redacted] P.Customer Expreince ManagerGrubhub

Hello [redacted],Thank you for reaching out to the Revdex.com in regards to your experience from [redacted] on 9/27/17.  According to our records a refund of $33.75 has already been refunded onto the original form of payment (your credit card used). This leaves you with a remaining balance...

of $40.93.I have provided you with a one time courtesy remaining refund of $40.93.  It will take 3-5 business days for the funds to be reflected onto your account.  This can also depend on your banking institution.Again we are sorry for the experience and hope that we have regained your trust again.Thank you,[redacted] P.Customer Care ManagerGrubhub

We're very sorry for any inconvenience as a result of our tech issues from 9/22. We have canceled the order and issued $10 credit towards a future order. The funds still show as pending for three to five business days, if that is not the case please reach out to our Customer Care Department at...

[redacted] and ask for a supervisor.

Hello [redacted],Thank you for contacting us! We experienced a tech issue on October 3rd that caused a mass of orders being delayed all over the nation.  We are really sorry about this.  We have looked into your account have have issed you a full refund.  Please keep in mind that it...

can take 3-5 business days for your bank to process the refund.   If you have any addtional questions please feel free to reach out.  Again we are very sorry for what occured on October 3rd. Thank you, [redacted] P.Customer Care ManagerGrubhub

Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: [redacted], VP of Care
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
Hi [redacted] - We apologize for any troubles you may have had with GrubHub. By now your bank should have released the additional...

funds leaving only the one charge of $32.90.
We've also gone in and removed your e-mail address from our database so you shouldn't receive any future correspondence from us anymore. We do hope you change your mind.
Regards - The GrubHub Team
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, the funds were released back onto the card and I am satisfied as long as I will no longer be solicited by GrubHub. Horrible service, I now order directly from the restaurants instead.

We have already replied to the resolution for this customer. We also provided him the option to call us so we can go into further detail regarding this now discontinued promotion.

Hello Mr [redacted], Thank you for contacting us via the Revdex.com and allowing us the opportunity to review and respond to your inquiry.  We apologize for any confusion regarding refunds on your account for your order on 3/22/17 from [redacted].  I have confirmed that...

a full refund was processed on 3/28/17 and will be reflected on your card statement within 3 business days. We appreciate your business and hope you will continue to do business with us.  As an act of good faith, I have applied $20 in Free Grub to your account.

Hi Stuart, Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I can confirm that a refund was issued in the full amount of $40.33 and it settled on 2/2/18 to the original card that was...

used.  This refund included the tip that you indicated in your Revdex.com case. Feedback is very important to us as a company and I want to thank you for taking the time to provide that.  If you have any additional questions, please feel free to reach out to us.  Once again, I am very sorry about this. Thank you for your time,Grubhub

Hello, [redacted], Thank you for reaching out to us via the Revdex.com website.  I am very sorry for your overall expereince.  I have looked into your order that occured on 10/19/17.  I can confrim to you that a full refund was given in the amount of $28.66 which was processed on 10/19/17 at...

1:52pm.  Please let us know if you have any addtional questions.  Thank you again and have a great day! [redacted] P.Customer Expereince ManagerGrubhub