GrubHub

Hey [redacted], It appears our Fraud Prevention Team reached out to you on January 31, 2017 to explain the issue via email. Thank you for reaching out to us. Best, GrubHub

Initial Business Response /* (1000, 6, 2015/10/06) */
Contact Name and Title: Grubhub
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
We apologize for the inconvenience surrounding this order. We have issued a refund and also $5 in FreeGrub for the inconvenience.
Initial...

Consumer Rebuttal /* (2000, 8, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
this was as much about how I was treated as it was about the order being wrong. hopefully the business takes the steps to educate their customer service "professionals" on the proper way to treat customers. I will accept the refund and $5 off the next order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Chelsea, Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I have issued you a full refund of $29.80 for your experience.  Documentation was sent to the email we have on file indicating the...

refund. Feedback is very important to us as a company and I want to thank you for taking the time to provide that.  If you have any additional questions, please feel free to contact us. Once again very sorry for the experience and hope that you do try us again in the future. Thank you, Mauricio P. Customer Care Manager

Hi [redacted],Thank you for reaching out to us via the Revdex.com.  I have looked at the website and am sorry that this site caused confusion.  I am unable to issue you a $20.00 gift card.  However, if you place an order with us I can discount you $20.00 off that order.  If...

you do decide to do this please email us at [email protected].  In that email please indicate that you filed a complaint with the Revdex.com and to escalate this to the Customer Experience Team.  Once that occurs my team will be able to give you $20.00 off you next order.Thank you,[redacted] P.Customer Care ManagerGrubhub

Hello [redacted], Thank you for reaching out to us via the Revdex.com website.  I am very sorry that we did not apply the 50% code off your next order.  What I did is offer you that code on your order that was placed on 11/13/17.  The original total of that order was $30.38.  With...

the 50% off your new total is $15.19.  Please look out for an email inidicating that new total.If you have any addtional questions please feel free to contact us.Thank you,[redacted] P.Customer Expereince ManagerGrubhub

Hi [redacted], Thanks for contacting us. We have reviewed your complaint. On February 19th you contacted us about an issue with your order at El Aguila Real Restaurant. At that time our contact representative reached out to the restaurant and they were unwilling to offer a refund. However, we did...

provided you with a $15 credit towards the order you placed  since the restaurant was willing to offer a refund for the quesadilla. You used the $15 credit on your next order on February 19th to [redacted] Italian Restaurant. We have not received any other order related issues in reference to your account. At this time we have taken action on all order related issues.  Thanks,  GrubHub

Tell us why Hello [redacted],Thank you for taking the time and for reaching out to us via the Revdex.com website.  I have looked at your order from 1/25/18 for order number [redacted].  This order was from [redacted] Cafe Five Forks in the amount of $13.61.  I am sorry that the order...

had to be canceled.  The reason for that was because the restaurant did have all the items to fulfill your order which resulted in the cancel.  I can see that the funds were released and sent back to your original method of payment on 1/25/18 at 12:41 pm CST. Since this resulted in a canceled order essentially this is a voided transaction.  This means that the transaction will fall off your account.  Please collaborate up with your bank for any further questions regarding the void. I also see that you did use a promo code for $7.00 as well.  As a courtesy I will send you a new $7.00 promo that can be used on your next order.  Please keep in mind that the promo code is only good for 30 days and cannot be stacked with any other offer.  I will send that to the email we have on file for your account.Again, I am very sorry that you did not receive your [redacted], Chips, and Chicken wrap.  I hope that you do try us again in the future.Thank you,[redacted] P.Customer Care Manager Grubhub & Seamless Corp Officehere...

Hello [redacted],Thank you for taking the time to reach out to us via the Revdex.com.  We have spoken in the past and have directed you to work with our [redacted] Department on this matter.  Please reach out to [redacted]@grubhub.com if you have any additional questions.Thank you,[redacted] P.Customer Care...

ManagerGrubhub

Complaint: [redacted]
I am rejecting this response because: This literally answered 0 of my questions in my original complaint; how did this make it through their Quality Control process??? PLEASE answer me why I experienced those issues I did.  Please provide an explanation, and not an apology.  Your response epitomizes the experience I have suffered through over the past year or so.  Please do your due diligence and RESEARCH my complaint rather than provide a blanketed statement of apology.  My next stop: social media.  Be prepared with over 50k followers reading my complaint, and then I will be posting on your facebook wall the egregious response you provided to my very detailed complaint (given the character limit).
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  This is explaining away the problem NOT FIXING IT

Hi Linda,Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I have issued you a full refund of $24.53 for your experience.   Documentation was sent to the email we have on file indicating the...

refund.  Feedback is very important to us as a company and I want to thank you for taking the time to provide that.  If you have any additional questions, please feel free to contact us.Once again very sorry for the experience and hope that you do try us again in the future.Thank you,Mauricio P.Customer Care Manager Grubhub

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for taking the time to address this matter. Customer Service is not what it used to be and I appreciate your kind words. Thank you for your help. 
Sincerely,
[redacted]

We do apologize that receiving promotions within the app was frustrating. Most of our promotions are for our 1st timer users, There are push notifications for existing customers that should show again by logging out, clearing  cache and cookies and logging back in. We can not delete an account....

We are required to keep records of transactions. However, GrubHub users can log in and change their information to nonsense and delete any saved credit cards. All that remains is the footprint of transaction - no personal details remain. It is not technically "deleting" but the results are the same.We have issued a credit to the current account.

We have reviewed this complaint. The diner was informed on 10/26 and 11/13 regarding the promotion being discontinued. We will reach out directly to inform them again. There were also several account that were found for this order all under the same details.

Complaint: [redacted]
I am rejecting this response because: Your statement says you will not be able to place another order for me yet you sent $15 worth of money off my next order.  How will I even use that.  I was told you will make it right.  Then I was placed on hold for about 20 minutes until I hung up because it was obvious nobody was coming back to the line.  I would like you to send my friend her food and then the issue will be closed.  Thank you.  All I am asking for is what I ordered to be sent and seeing as it is now 3 days late I would consider a free meal in order.  Thank you.
Sincerely,
[redacted]

Hi [redacted], We have located an order for your address with [redacted]) but nothing under your direct information. If this is the order you are inquiring about please let us know, it would be under order # [redacted] and was placed on 01/09/17. Thanks,GrubHub

Hi Katie, my name is [redacted] a Care Manager with GrubHub. Can you please provide us your restaurant details so we can work with our marketing team to make this right? Please feel free to email me directly at [redacted]@grubhub.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance in this matter.
Sincerely,
[redacted]

Hey [redacted], Really sorry for the confusion. We do encourage restaurants with more than 1 location to try and not overlap their delivery areas for this specific reason. We do have the ability to add a description that states "Depending on your location delivery fees may vary", right under their...

address on the menu page. You can always use our contact us page and under the "I have a random comment" tab, let us know what you see and we can reach out to the restaurants to see about adjusting their boundaries. Again, we are very sorry for the confusion and hope to hear back if you have any other issues. All the best,