GrubHub

Complaint: [redacted]
I am rejecting this response because: If you would have read my complaint, I have already contacted [redacted], so the fact that you are recommending that as a possible alternative is complete crap. What could be a bit more helpful is if GrubHub actually took some accountability for this horrid customer service (since it is YOUR business that canceled my delivery 10 minutes before it was to arrive, after a previous bad experience) and contact them and demand a refund. When I spoke to [redacted], they only referred me back to you. I have gone back and forth and back and forth between the two companies and neither one of you are helping me. Given GrubHub is the business at the forefront, you are the ones that should be taking care of this. I will continue to blast everywhere I can until this is resolved. I have never in my life received poorer customer service (and hope I never do again). How could a company not only treat people this way, but especially a customer they have wronged, who lost their dad, is a single mother and it’s all over a good amount of $220. Does no one there have any ethics???????? I am absolutely disgusted with every single person I have worked with throughout this process and most certainly the company as a whole. Maybe this is what happens when (stand-up) lawyers (haha) [redacted]t a company. FIX THIS. I will not rest until it is. I will call your company continuously until it is. I will suck the 220 out is you through employee payroll if I have to. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us via the Revdex.com website.  I have reviewed your order from [redacted] Pizza.  I am sorry that there was a produce sticker on one of your vegetables.  Since Grubhub did not prepare the food we are unable to issue you a refund.  I would...

strongly recommend that you partner up with the restaurant.  If they are unwilling to refund I would recommend that you partner up with your credit card company and dispute the charge.  I do see we did send you $20.00 in Free Grub. If you have any questions please feel free to contact us by phone: 877-[redacted]-[redacted] or via chat.Thank you,[redacted] P.Customer Experience ManagerGrubhub

Hey [redacted],We are so sorry for all the trouble that you went through to get this taken care of. Absolutely we will get this refunded back to you. Keep in mind, it could take 3-5 business days to see the refund back on your card. Also we are sending some free grub to your email address associated with...

your account to give us another chance to make it right.  Sorry again,

Initial Business Response /* (1000, 6, 2015/09/14) */
Contact Name and Title: Grubhub
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
Hello Mark, We apologize for the inconvenience you had with your GrubHub order on 8/29/15. We see you have been fully refunded and compensated with...

$10 off of another order, which you have already used. We have issued you another $10 off of your next GrubHub order. Thank you for your patience and we look forward to doing better next time!

Initial Business Response /* (1000, 6, 2015/09/29) */
Contact Name and Title: Grubhub
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
We are sorry to hear that you experienced issues lately using our service. For this order you were refunded on 8/22/15. If you did not see it...

post, please contact your financial institution - in some cases charges are initially in "pending" status and if we cancel the order, the pending amount is removed and therefor there is no charge and subsequently no refund needed.

Hello [redacted],We are very sorry that you had a bad experience with using our site. The restaurant you ordered from is an independent business and delivers their own food. As this was your first order, we have gone ahead and refunded your order and issued you a promo code to give us another try. In...

the future, if you have any issues with your order, please contact us immediately so we can reach out to the restaurant on your behalf. Our contact us link is on the first landing page of our site, right at the bottom. We are available 24 hours a day, 7 days a week. You can call, email or live chat us.  Sorry again,

Hi Dani Burton, Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I have issued you a full refund of $18.83 for your experience.  Documentation was sent to the email we have on file...

indicating the refund. I will be following up with the representative that you spoke with.  Feedback is very important to us as a company and I want to thank you for taking the time to provide that.If you have any additional questions, please feel free to contact us and reference ticket number [redacted].Once again very sorry for the experience and hope that you do try us again in the future.Thank you,Mauricio P.Customer Care Manager Grubhub

Hi [redacted]! Thanks for contacting us! I am so sorry to hear that you never received your order. We have reviewed this issue and will be providing following up with the driver that delivered your order. We should have given you a call when we arrived with your order. We have refunded your order...

in the amount of $19.90. Once again we apologize for any inconvenience. We're hoping you can give us another try as the $20 coupon, [redacted] is still available for you to use until 4/23/2017.  Thanks  Grubhub

I NEVER changed the address. I didn't do anything wrong it was YOUR staff that changed the addressand then tried to blame it on the customer. Totally unprofessiona, incompetentl and RUDE.  Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Several accounts are associated or cross-referenced with the information provided.  The diner said they place an order on Grubhub and saw a charge labeled “Grubhub Seamless”. Grubhub Inc owns both the Grubhub web site and the [redacted] web site. Depending on how the payment was processed the...

charge can have a cross-brand label. We are sorry for any confusion that caused. If the total charge for the order was different than what was anticipated – we would be glad to explore a solution. However, based on the information provided we are not able to assist any further. Generally, we have supervisors available 24/7 for escalated issues. We apologize they were not able to speak to a supervisor at the time of their call. They are welcome to reach out to us again at [redacted].

Good afternoon Ms [redacted], Thank you for taking the time to share your experience with us.  First, I am incredibly sorry for the experience you received with our service team.  At Grubhub we value your feedback and will work to ensure this type of service does not occur again. In...

reviewing your case I see that a full refund was processed on 4/2/17 for your order on 4/1/17 from [redacted].  Additionally, $10 in FreeGrub credit was also applied with discount code [redacted]. Please let us know if there is anything else we can do. Thanks,[redacted]Manager, Customer Care

The diner placed an order an order through GrubHub and did not receive their full order. They received a partial credit for the missing items. We are not able to credit any additional amount for the meal. The diner also expressed concerns regarding a price discrepancy. The menu is priced the same as...

the restaurant. The additional cost for their order was a $19.55 delivery fee. This delivery fee came from a delivery service that calculates based on distance. All fees are disclosed at the time of order. However, this amount is not typical of GrubHub orders and we will refund the delivery fee. We are also extending them a $10 credit toward a future order.

Initial Business Response /* (1000, 6, 2015/09/22) */
Contact Name and Title: Grubhub
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
Hi Sharon, we apologize for the delay, however, it took our Fraud division some time to research this matter. We have refunded $151.70 to your...

credit card. Anytime a person's credit card information is compromised we suggest they contact their card issuer to see what steps need to be taken. Thank you for your patience.

We are sorry for the lost coupon code. It looks like there was a mismatch in the diner's account information. When they reached out to us for assistance our Care Representative could have been more proactive in resolving the issue. We have refunded 50% off their most recent order.

We are very sorry to hear of your experience using our service.  Our records indicate that you ordered from a restaurant which uses a third party delivery service.  We attempted many times to ascertain an ETA on your behalf and we encountered difficulties in getting accurate and timely...

updates from the delivery service.  Our service brings restaurants to your fingertips, however, we are unable to control delivery times and food quality.  Despite that, we refunded your full order and we hope you'll reconsider using our service in the future.

Dear [redacted],[redacted] here!  Thank you for reaching out to the Revdex.com about your complaint regarding your experience from [redacted] on 9/14/17.  I can confirm that a full refund of $35.41 has been processed as of today.  Please keep in mind it can take 3-5 business days (also depending...

on your banking institution) for the funds to be reflected on to your account.  I also would like to apologize for the back and forth emails that you had with our representatives.  We pride ourselves being a transparent company.  However we are unable to give out personal contact information for any of our employees (including our CEO).  We are able to give you our address.  Looking at the email chains I do see we provided you with that information.Here is the address for our main office out of Chicago:111 W. Washington St. Suite 2100Chicago IL, 60602 We do also have an office out of New York City.  That address was provided to you via e-mail.Once again, I am sorry for the run around of emails that you received.  If you have any additional questions please feel free to contact us.Thank you, [redacted] P.Customer Care ManagerGrubhub/ Seamless

Hi Ms. [redacted], We have reviewed your issue regarding order [redacted] with [redacted] Burger & Pizza on SW 8th street on 12/25/16. We apologize that the food was in disarray when the delivery driver delivered it to your home. We appreciate the additional help you provided us...

by sending in pictures of the quality of the food. We normally partner with restaurants on decisions of food quality and delivery issues as we did in this case but the restaurant declined to compensate you.  We have reviewed your order history with us and appreciate your loyalty in using our service. So, we have refunded this order in full on us and apologize for the bad experience. In the future we may not be able to refund orders due to a restaurant food quality or delivery estimates issues but will strive to help you as best we can. Thank you for using our service and we look forward to servicing you again. Thanks,Grubhub

Complaint: [redacted]
I am rejecting this response because:  I have a copy of the businesses response on the day of the incident. You may also call the restaurant GM, identified as Max, who will fully validate my version of events. ([redacted]).  They promised to deliver the full order (value approximately  $62) even with refund plus I had to use an expensive glucose pack as a result of the time spent on the phone being lied to saying after refund, my food was enroute.  Their resolution comes nowhere near what was promised or my expense for the misconduct
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us via the Revdex.com website.  I am unable to locate your order based on your phone number and email.  Do you happen to still have that order number? Or do you have an account with us using another phone number/ email?Please respond to this message with...

any information that can help us locate your account.Thank you,[redacted] P.Customer Experience Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]