GrubHub

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: Grubhub
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
Hello William, you were fully refunded for your order on 8/29/15. We will always do the right thing by the customer. Hope you have a nice day....

Initial Business Response /* (1000, 5, 2015/05/29) */
Contact Name and Title: [redacted], VP of Care
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
Hi [redacted] -
We take service seriously and wanted to apologize for the inconvenience you had with your order from [redacted]...

Mexican Restaurant. After listening to your phone conversations we have agreed to issue you a full refund and have also given you an additional $10 in Free Grub for the overall experience. We clearly didn't meet our objective of taking care of our customers during your interaction(s) with us. If you ever need any assistance again please reach out to us and we will do our best to resolve your issue the first time.
Regards - The GrubHub Team

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: [redacted], VP of Care
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
Hi [redacted] -
We're sorry to hear you were unable to get your orders during the snowstorms. After checking our system we...

confirmed we did cancel and refund your orders. You will not see a refund on your account because the charge was canceled before it had an opportunity to post to your account. If you're seeing actual charges on your statement please provide us with the order #s or names of restaurants that you ordered from and we'll research further.
Thanks for using GrubHub. The GrubHub Team

Complaint: [redacted]
I am rejecting this response because:  I am not the person on any of those accounts.  This was my first attempt at ordering with GrubHub.
Sincerely,
[redacted]

Hello Zhili [redacted] , Thank you for reaching out to us via the Revdex.com website.  I would love to extend another $20.00 off concession.  However, I am having a hard time locating your account.  Can you please respond in this thread to the email associated with your account?  I...

tried looking up your accont with the email and phone number provided and am unable to find your account.  thank you, Grubhub

Hello [redacted], Thank you for reaching out to us via the Revdex.com.  I would first like to apologize for the late response.  I have looked into your order from [redacted] Eatery from 8/7/17.  I have authorized a refund in the amount of $5.00.  Please keep in mind that that refund will take 3-5 business days to post to your account.  Since it did take us a while to respond to your complaint I have issued you a total of $15.00 in Freegrub. This concession is good for 30 days and was sent to the email associated with your account. Once again, I am very sorry for your overall experience and hope that we have regained your trust.Thank you,[redacted] P.Customer Care Manager

Hi [redacted],  Thanks for contacting us! We have reviewed your complaint and details of your order. We sent you correspondence via email on February 9th to inform you that the Tammy from Perrotti's Pizza offered you a $16 refund on a future order, not off of your current order. You did reach...

out to us on February 22nd and we contacted Tammy at the restaurant to see if she would refund the order from Februray 9th and she did not offer a refund. We sent over 2-$5 compensation codes totaling $10 since the restaurant was unwilling to refund and your $16 credit is still available for use at Perrotti's Pizza when you order directly from their restaurant. Please feel free to rate and review this restaurant based on your current experience. Thanks,GrubHub

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hey [redacted],You can delete any saved information such as addresses and credit cards by accessing your account info under the "profile" link. Click the icon in the top right corner of the screen that looks like a person to view your profile. You can also opt out of emails using the unsu**cribe link...

in any marketing email you have received. You may opt out of texts by replying “STOP” to any of our text messages. Please let me know if you have any questions. Also, we see that you have 3 accounts with us (2 under the GrubHub brand and 1 under the Seamless brand).&n**p;

Complaint: [redacted]
I am rejecting this response because: The card number is linked to an account there.  They acknowledged it was linked to an account and a charge that does not include my email address or phone number.  This business is conducting unsafely when it comes to credit card numbers and account holders. and as a result of this I do not accept their response.  Until the charge is reversed back to my account I will continue to refuse all offers from this company.
Sincerely,
[redacted]

Hi [redacted], Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I did investigate your issue and can confirm that a refund was issued in the full amount of $20.11 on 2/7/18.  Please keep in mind...

it can take 3-5 business days for the funds to show up on your account Feedback is very important to us as a company and I want to thank you for taking the time to provide that.  If you have any additional questions, please feel free to reach out to us.  Once again, I am very sorry about this. Thank you for your time, [redacted] P. Customer Care Manager Grubhub

Hi [redacted],We have provided you a full refund of $18.23 for the order from 12/23/17 from [redacted].  Please be advised that it will take 3-5 business days for the funds to be reflected onto your account.  An email was sent to [redacted]@msn.comIf you have any additional questions please feel free to contact us again.Thank you,Grubhub

Complaint: [redacted]
I am rejecting this response because:
II've had several conversations with my card company the charge went through and the money was deducted from my account the fault lies with your company not my card company
Sincerely,
[redacted]

Hi [redacted],I apologize that you feel we are not being fair to you regarding promotions. There are clearly defined terms and conditions to describe the appropriate usage for 1st time diner promotions vs. existing customer promotions. I have pulled up your account and there are several very similar accounts so it is difficult to find your contact information. I apologize if you feel we assumed you were not doing things appropriately as you mentioned. If you want me to contact you directly I can do so. What is the best number to reach you?Thanks,[redacted]Care Manager

Hey [redacted]! Thanks for reaching out to us! So sorry to hear about your experience. We sent correspondence to you on February 24th that we refunded you for your order and sent you a $10 discount code for your next order. Please refer to the gmail account that we have on file. At this time your...

order has been refunded in full. Thank you for using Grubhub!  Best,  Grubhub

Thank you for clarifying.  I did some additional research with our accounting team and the refund was reprocessed on August 9th and should be visible on your statement in a couple days. If for some reason it is not, please let me know.Thanks,[redacted]Manager, Customer Care

Hello [redacted], I would like to apologize for the entire expreince and for the confusion that this has caused.  I have looked up your account and do not see any charges at all on our end.  If you happen to have an order number we would be able to located a charge. Another thing we...

can do is speak to you.  I recommned that you do call us and ask for the Customer Expreince department.  You can referece ticket number [redacted].  I will leave a note on that ticket that you might be calling us.  If you do decide to call us we would then ask you for some more infomration to get to the root cause of the issue.  You can reach us at 877-[redacted].  The customer expereince department is open from 8am-Midnight CDT. Again we are very sorry for this expreince. Thank you,[redacted] P.Customer Experience Manager

Hi, We have reviewed the two orders that are being disputed by [redacted]. One order was placed on 11/18 under order number [redacted] with [redacted] and the other order was under [redacted] with [redacted] on 11/17. These orders were refunded in full when it was communicated to us and an...

email confirmation was sent. If you want to change your address so orders can be delivered to the right address, please do so in check-out. You can also go into your profile, select addresses and update and delete any address you prefer to use. We consider all the issues resolved and if there is anything else needed, please feel free to contact us. Thanks, [redacted] – Care Manager Grubhub

Hi [redacted],I have attempted calling you twice today, 05/10 to clarify our last response to you. I'm sorry but we cannot send you another meal or place an order for you. We are just the online ordering platform that your neighborhood restaurant use. We have already processed a full refund for you plus provided you a $15 discount coupon towards any restaurant on our site. If you would like to use us again please feel free to place another online order using our service. I hope your next experience is a good one with us and if you need assistance or have questions on placing your next order feel free to contact us. You can reach us at [redacted] or chat in to us so we can help you. Thanks,[redacted] Manager, GrubHub Customer Care