GrubHub

Hi Kevin,I apologize for the issue you experienced while attempting to use a first time diner promotion. We have informed our tech team of the false response of accepting a promotion that you may have not been qualified to use. We know this can be an inconvenience so we will honor the amount that...

was not discounted. I have applied the refund to this order and you will receive an email confirming that change to your order total. If you ever have questions in the future regrading promotions or free credits please feel free to visit our site or contact us. I am including GrubHub links below for your convenience:Free Grub balance checker: https://www.grubhub.com/GiftCards.actionPromotions terms and conditions: https://www.grubhub.com/promoLegal.actionIf you ever need anything else please feel free to contact us and thank you for being such a loyal customer.

[redacted],We're sorry for any confusion regarding the state of your refund from 9/22. We had some technical issues that allowed orders to be placed but were never completed. The order was never sent to the restaurant and the initial charges you saw on your account would have been pending charges that should have fallen off. The reason you might be seeing $25.09 vs the $24.09 that we mentioned in previous correspondence is that our credit card processor pings the card for a $1 to make sure it's a valid credit card number. Once the card is accepted as valid, the $1 authorization hold is voided and then we authorize the amount of the order ($24.09). That is how it supposed to work. However, as previously stated your order was effected by a technical issue. We're still researching the troubles we had on our site. What we have recently discovered - that we didn't know when we last corresponded - is that our attempts to refund and cancel the order were futile. Your order was in a sort of purgatory. The upside of this is that our payment server timed out on the authorization. Based on what we know now - the charge you saw was in a pending state for ten days and should fall off. You won't see a traditional "line item" refund on pending transactions. The card was authorized and the authorization expired without posting.If you still believe your balance is being effected by that charge, we encourage you to reach out to your financial institution. They might have deeper insight into the status of that transaction. You can also arrange for a three way call between your bank and a Customer Care Manager at Grubhub, [redacted].

Hi [redacted],Thank you for reaching out to us via the Revdex.com website.  I am very sorry that your review was posted on our website. I can confirm that a ticket was sent to our tech team to have the review removed.  Keep in mind since it is the weekend it can take more than 72 hours.  However,...

I can assure you the ticket is being worked on.If you have any additional questions please feel free to contact us.Thank you,[redacted] P.Customer Experience ManagerGrubhub

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hey [redacted],  Thanks for contacting us. We're so sorry to hear that we were unable to deliver your order. We understand how frustrating it can be not to receive your order after it was promised and we apologize for any inconvenience we caused. At this time your order has been refunded in...

full and you were sent a $10 coupon to use towards your next order that has been used. As this time we have sent you an additional $25 coupon to use on a future order as an apology from us not being able to redeliver your order. We appreciate the feedback that you have provided us and will use it to make improvements as we continue to offer delivery service to our customers.   Thanks,  Grubhub

We apologize for any confusion regarding the 50% off promotion. The discount email could have been blocked by a spam filter. We have refunded 50% off the diner's last order - totaling $19.55.

Complaint: [redacted]
I am rejecting this response because:
I wouldn't complain about the service if I were able to use the Promo codes.  Also, the Promo codes listed in the response are the codes I had in my letter.  What's interesting is that Grub hub never bothered to check to see if those codes were used. Don't just email a letter, please look into my account and see if another order was placed after [redacted].  [redacted] is the reason I received a refund and a $10.00 Promo code.I I can see right now what's what's going on.  So everyone will know, I placed an order with [redacted] and I paid, I did not have a Promo code.  the food arrived an Hour late and cold as well as under cooked.  I received a refund from an [redacted] Owner because the food was horrible, be also informed me that Grub Hub delivers the food which means they were one hour late not him. Hey. Hub offered me a $10 Promo Code to used on my next order which I was me we able use became the Promo codes me we worked.  Notice that gru. Hub responded stating that I have a Promo code and that [redacted] was the last order placed on my account.This only proves my point, [redacted] was the last order placed because the Promo code never worked.  I put two Promo codes on my initial letter because I needed the list the codes that never worked. . So, as I stated several times already the Promo Codes I was given From GrubHub NEVER WORKED.  AND SUE TOO TGE POOR CUSTOMER SERVICE FROM [redacted], Supv. with Grub Hub I refused to use this serve e again until it's corrected.Thank you for action that a Promo code was given to me. But, you didn't mention why I could not use it. . And, thank you for responding but you also didn't mention [redacted] who I could have received help from but he just wasn't interested that day in doing his job.  You have my account information and never once did you try to give me a Promo code that works.  And, as I stated before  since I was giving since I was giving a bad promo code and also bad customer service from supervisor until it's corrected and he's been spoken to there is know reason refer from GrubHub.  I don't do business like this.  I am not interested in throwing my money away to GrubHub to receive poor service, no help if I complain and a invalid Promo code. . That will not keep my business. So, if you can't help or just don't want too it's completely your choice.  But, I have updated you on the problem so I done my part.  No need for me to come wasting my time talking about this if you already know what's going on and that my information is valid.My service will not continue since my complaint was ignored.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us via the Revdex.com website.  I am very sorry about your experience on 11/3/17.  We were having a tech problem on that day.  I have looked into your account and have issued you a full refund.  Please keep a look out for an email from us...

indicating that.  I have also sent you $25.00 in Free Grub.  This can be used on your next order with us.Again, I am very sorry about what happened.  I hope you do give us a try again soon.Thank you,[redacted] P.Customer Care Manager

Hi Deanna, Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I did investigate your issue and can confirm that a refund was issued in the full amount of $21.53 on 3/6/18 to the original card that...

was used for order number [redacted].Feedback is very important to us as a company and I want to thank you for taking the time to provide that.  If you have any additional questions, please feel free to reach out to us.  Once again, I am very sorry about this.Thank you for your time,Mauricio P.Customer Care ManagerGrubhub

Hi Miles,Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I have issued you a full remaining refund of $245.87 for the overall experience. Documentation was sent to the email we have on file...

indicating the refund.  A initial refund of $28.21 was issued on 2/26/18.  Combined that will bring your total refund of $ 274.08.  Feedback is very important to us as a company and I want to thank you for taking the time to provide that. Looking at the sizes of your orders they seem to be catering ones.  If so I highly recommend that you check out Grubhub for work.  By using this unique business service it allows you to have more of a specialized experience due to the sizes of your orders.  You can find out more info at:  https://work.grubhub.com/If you have any additional questions, please feel free to contact us.Once again very sorry for the experience and hope that you do try us again in the future.Thank you,Mauricio P.Customer Care Manager Grubhub

Hi [redacted], Thank you for taking the time to contact us regarding your experience with Grubhub in regards to your order from [redacted] Restaurant on 4/24/17.  I reviewed your account history and see you frequently order from Grubhub and we appreciate your business.  I have provided...

you with a new $15 discount code as per your request for the inconvenience.  The new code is: [redacted]. Please feel free to contact us if there is anything else we can do. [redacted]Manager, Customer Care

Hi [redacted],Thank you for reaching out to us via the Revdex.com website.  I can confirm with you that your order from [redacted] that occurred on 11/6/17 has been fully voided out. We did send you a correspondance about this to the email we have on file.  If you have any addtional questions please feel free to contact us.Once again, I am sorry for this experience.Thank you,[redacted] P.Customer Care Manager

Hi, We have received your email deletion request and it has been processed. The information we have reviewed is under email [redacted]@yahoo.com. Let us know what other information you are requesting. We haven't had any other info provided to us aside from emails asking for the email...

address to be deleted. We see you asked us to reply to the email of [redacted]@yahoo.com, but see nothing registered to that email nor an order history. Please clarify what you feel still needs to be addressed. Thanks,[redacted] - Care ManagerGrubhub

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Not sure if I remember how to log into my profile, but if I do remember I'll make the changes.
Sincerely,
[redacted]

The customer has had several late and canceled orders from the third party delivery service that handles their favored restaurants. At the time of these issues Grubhub offered compensation in the form of credit towards another order or when appropriate a refund. The customer has spoken to our...

leadership team on several occasions to resolve these issues. Grubhub has investigated its relationship with the third party delivery service in question; and will continue to host that delivery service on our web site. The delivery service is refusing to accept orders from this customer. The customer is welcome to use Grubhub but has been advised to use the search filter "hide restaurant delivery services" so that they may circumvent this particular third party service and avoid future issues.

Initial Business Response /* (1000, 6, 2015/09/01) */
Contact Name and Title: [redacted], VP of Care
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
Hi [redacted] -
Sorry for the delay in getting back to you. Our advice is to have you immediately contact your bank for these...

unauthorized charges. Once contacted your bank can work through a process where you can get reimbursed for any charges that you deem fraudulent. We apologize that this has happened and hope everything works out.
Thanks - The GrubHub Team

Hi Jacqueline, Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I have issued you a full refund of $21.04 for your incorrect order.  Documentation was sent to the email we have on file...

indicating the refund. Feedback is very important to us as a company and I want to thank you for taking the time to provide that.  If you have any additional questions, please feel free to contact us. Once again very sorry for the experience and hope that you do try us again in the future. Thank you, Mauricio P. Customer Care Manager  Grubhub

We apologize for the canceled order. There was a miscommunication between the delivery service that handles this restaurant's deliveries and GrubHub. We will update this restaurant's listing on our site and clarify communications with the delivery service. The order was canceled this morning and...

the charge was voided. This may show as a pending charge for three to five business days. We have emailed the diner two discount codes (one for $5 and one for $10) for use with their next prepaid order.Thank you,GrubHub Customer Care

Hi [redacted],Thank you for reaching out to us again via the Revdex.com.  We are sorry for the confusion.  We can see that the refund was processed yesterday 1/18/18.  We are sorry for the delay & it will take 3-5 business days for the funds to be released onto your account.If you have any questions please fell free to contact us.Thank you,Grubhub

Hi [redacted],I apologize that it took me longer than I anticipated to circle back with you. This was because I wanted to make sure that we had as much information as possible to demonstrate that Grubhub is absolutely not withholding customer credits and that [redacted] is committed to refunding impacted...

customers.All customers that have an existing [redacted] gift card or non-promotional credit will be refunded by [redacted]. These customers should contact help@[redacted].com for more information and assistance. [redacted] will confirm a refundable balance and issue one to the customer.We’re incredibly committed to making the transition from [redacted] to Grubhub as easy as possible for our diners! Please let me know if you have any questions or if there is anything I can do to help you out.Thank you,[redacted] P.Customer Care Manager