Guzu, Inc.

Review: I recently mailed my I phone 5S into Guzu after being told they would pay me $180.00 for my phone. I received email conformation that they received my device on 10/**/15. I was told at that time that my device was approved for payment and I would receive a check in 1-3 business days and I would receive another e-mail when payment was mailed out. After days to weeks went by I never received any further communication about delays or my payment being mailed. I emailed their service department several times and eventually I was then told that their accounts had suffered serious fraud attempts and they were working to resolve the issues. On 11/*/15 I received another e-mail that payment was on it's way and I would receive payment in 5 days. After not receiving my payment in 5 days I once again contacted the company who again gave me the run around and no answers as to where my check/money is. I have also asked several times to have my device returned to me but to no avail. I would appreciate any help in handling this manner.Desired Settlement: I would like Guzu to either pay me the agreement amount for my phone or I mail me my device back.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I sold my fairly new [redacted] iPhone 5s 16gb to Guzu.com and received a check of $200.00

I decided to deposit the check on 6/**/15 and then on 6/**/15 I received a email from my bank saying there was insufficient funds.

I also got charged with a $12.00 [redacted] fee.

I basically lost $212.00 and Guzu.com got to keep my iPhone.

I would appreciate it if I would get a response.

Either fix the issue or just send me the phone back.Desired Settlement: To receive $212.00 (amount they owe me AND [redacted] fee) from the company and the check not bouncing this time.

Business

Response:

A replacement check will be sent by 7/* in the original amount plus the fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company said they mailed me my new check and to allow 3-5 days, but I have not received any check and it's been over 3 weeks. I want my check and tracking number to view my check shipping as they promised.

Sincerely,

Business

Response:

A replacement check will be sent to this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sent me another check which was $212.00 , but it also got bounced because of NSF. I want to request a money order of $224.00 to me instead, in which the additional 12.00 was because of the fee my bank charges.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hi. I sold an iPhone 5 to guzu. They were supposed to pay me $110. I received an email saying they received my product and I would be receiving another email when my payment was processed. After a week of not receiving payment I emailed them. I got a response that said they were working on paying accounts they owed money to. It's been about 3 weeks since then. I tried emailing again but no response.Desired Settlement: I want my iPhone back or the $110.

Review: I've dealt with Guzu before had great experiences ... until now. I sent them an iPhone 6 Plus 64GB Space Gray to recycle in exchange for their payment of $390.00. They received the device on 9/**/2015 @ 12:25PM. They sent an acknowledgment of receiving the device via and e-Mail to me on 9/**/2015 which said a check would be sent to me within 1-3 business days. It is now 9/**/2015 and after numerous calls and e-Mails, I have yet to still hear from them.Desired Settlement: I would either like to get paid for the device ($390) or have the exact device returned to me.

Review: I sent my used iPhone to Guzu to sell for an agreed upon price. I received an email saying that the transaction has been approved on 10/**/15. The email also stated that payment would be processed in 1-3 business days. It has been over 4 weeks now and I still have not received payment for my iPhone. I have tried calling two different phone numbers for Guzu that have both been disconnected. I have also sent multiple emails that have not been responded to either. This company owes my $195 for the phone. As it stands right now, they have just stolen my property. Please help!Desired Settlement: Send me the check for the agreed upon $195

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Guzu, Inc. has been resolved.

Sincerely,[redacted]

Review: I sent my I phone 5c to guzu with a quote to pay 80.00 by check. The phone arrived at their location on 8/**/15 and was processed as per their email sent to me. It's been well over a month and I've attempted to contact them numerous times but get no response. I have not received their agreed upon 80.00 check.Desired Settlement: To receive the quoted and agreed upon price.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I sent my phone into Guzu, so they can buy it back, which they received my phone. They gave me a price of $160. Guzu supposedly has shipped my money to me on July 22, 2015, they said I should receive my money in two weeks, I have not received my check and its been 3 weeks. I've contacted them on numerous occasions and no response back from Guzu.Desired Settlement: I have not received my check out $160

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.From: [redacted] [[redacted]] Sent: Saturday, September **, 2015 8:31 AM[redacted]

[redacted]I received my check on 9/*/15

Sincerely,

Review: One month ago I sent a brand new iphone 6 that has been used for only three weeks. I received notice that the phone was received and approved for a $400 payment to my [redacted] address. On July [redacted], 3 days after the payment approved email I sent an email to the support email asking about payment. A customer service agent named Lindsey Y[redacted] told me they were having "issues" with their [redacted] account and if a check was ok. I said yes, then started reading all the reviews on checks not clearing. I went back to Lindsey and explained this and within a few days she responded saying they had issues in the past with checks, but those were resolved and the check would go out in a few days. I have emailed the support desk at LEAST 8 times demanding payment or my device back. Then I get an email a week ago stating payment was "On Its Way!" to my [redacted] account - still NOTHING - no check, no money in [redacted]. Lindsey Y[redacted] will no longer respond and I get no response from the support email. This company is a joke and a fraud - I want my device returned or payment made immediately!Desired Settlement: PAY ME THE PROMISED AMOUNT OF $400 OR RETURN MY NEW IPHONE 6 you basically STOLE!

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted]. I have emailed them an uncountable number of times expressing my frustration, disgust and anger. No response whatsoever. I even just asked for the product to be sent back to me since its mine and they never paid me. Again, no response. Sincerely,[redacted]

Review: I sold Guzu my phone over three months ago. There is a shipping confirmation and my phone was delivered and signed off on, but I never received my payment for the phone sold. I have contacted the business numerous times but only get an automatic response saying my 'payment will be sent shortly". Here is my account info:

Order Number: [redacted] > Account Number: [redacted]

> Order Items: 1 x Apple iPhone 6 64GB (Unlocked)

> Quoted Payment Amount: $130.00

> Requested Payment Method: BusinessCheck

> Payment Address: [redacted]Desired Settlement: I want the money that was guaranteed for the phone I sent them.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On November [redacted], 2015, I received confirmation from Guzu that they received the 2 iPhone 5 phones I sent them. Later that day I received notice of approval for the payment to me of $90 for each of the phones, to be paid to my PayPal account in 1-3 business days.

It is February [redacted], 2016,and after several emails from them stating that my payment would be coming, I still have not received it.

Order Number: [redacted]

Account Number: [redacted]

Order Items: 2 x Apple iPhone 5 16GB ([redacted])

Quoted Payment Amount: $180.00

Requested Payment Method: PayPalDesired Settlement: I'd like to receive the payment I am due.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I sold my iPhone 5 to Guzu and received an email confirmation of payment (check) to be mailed to me on December [redacted]. I received the check and deposited it to my checking account. On December [redacted], the check was returned and I was hit with an NSF fee of $12 from my bank. I immediately contacted the customer service at Guzu to address the issue. They were helpful at first and I provided them with all of the information requested so they could resolve the problem. After several emails back and forth with [redacted] (who was very helpful and quick to respond) it was decided they would send a money order to compensate me for the $170 owed for the iPhone as well as the $12 I was charged for NSF fee. On December [redacted] I contacted [redacted] again to inquire about the check that had an expected delivery date of Dec. [redacted]. She replied that all money order sent on the [redacted] of December did not have updated tracking. I was told to get in contact with that local post office where they were dropped off to figure out the issue (seems extremely unprofessional after writing a bad check). I have since not received any form of correspondence or payment from Guzu. Emails I have sent since have not had any response, and they still possess my iPhone 5.Desired Settlement: I would like to be paid for the service promised, $170 plus the $12 NSF Fee.

Business

Response:

Replacement money order being sent 1/**. [redacted] tracking number is [redacted].

Review: I sent them 3 iphones you sell to them and received email 10-**-14 that payment has been approved and I would receive payment by paypal in the amount of 445.00 within 1-3 days on mon 10-**-14 after no money I emailed them and got email back tuesday 1-**-14 saying money will be sent in 1 business day and still nothing I have emailed them 2 time since them with no replyDesired Settlement: would like my 445.00 or phones retuned

Business

Response:

Payment for this order has been made today.

Review: I have dealt with this cmpany they adertised on craiglist about speAKERS FOR SALE SO I GO THERE MEET A MAN NAMED [redacted], WHERE I GO AND PERCHASE 2 LARGE SPEAKERS FOR 400$, I GO BACK AGAIN , ON JULY [redacted], TO BY A PIR OF POWERD SPEAKERS I PLUGED THEM IN AND THEY WORKED FOR AN HOUR AND A HALF , I PAYED $300 DOLLARS NOW AM OUT OF THAT MONEY, THEY ARE SUPOSE TO SELL ONLY BUY PLS HELP ME

Business

Response:

We sold [redacted] a set of speakers off [redacted] before the [redacted] of July holiday. Our techs tested all of the units that we sold in working condition. Sometimes, electronics can seem to be working, but they may have minor issues that may cause problems. We do strive to have perfect customer service, so we did assist [redacted] to the fullest of our capabilities. We asked him to bring the speaker back to us, and we would refund the cost of the speaker. We refunded him the full amount of the speakers when the facility reopened on July [redacted]. We received our merchandise back and he received the full amount of the speakers back to him in cash. This issue has been resolved and closed since that date.

Best

_______________________________

Founder, CEO

Guzu Inc.

Review: Phone was approved for payment after Guzu acknowled receipt of phone, which was signed for by "[redacted]". I have never received payment or any additional notification.Desired Settlement: I expect to be paid or my product returned.

Business

Response:

Hello [redacted]Your payment is scheduled to go our on thursday 10/*. You will be updated with a tracking number once it is sent out. We encountered fraud attempts on our account as well as some adjustments we needed to make to customer service. Please let me know if there is anything else I can do for you.Thank youGuzu

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. See attached:

Sincerely,

Review: I sent an Apple Watch in for payment. Guzu received the product and approved a $300 for my item on 8/**/15. To date I have not received payment.

We’re glad to inform you that we have verified the device(s) in your mailer and your order has been approved for payment. Your payment will be processed within 1-3 business days. You will receive another email once your payment has been sent out.

Order Information:

Order Number: [redacted]

Account Number: [redacted]

Order Items: 1 x Apple Watch Sport 38mm

Quoted Payment Amount: $300.00

Requested Payment Method: [redacted] Payment Address: [redacted]Desired Settlement: I would like the $300 approved or the Apple watch returned.

I have no idea why is company is still open or allowed to advertise. I sent them my phone. They issued me a check. The first check did not arrive the second check bounced and I was capharged $15 more from my bank. I have e-mailed multiple times with no response ans none of their phone numbers work. They are basically stealing people's property.

Review: I sent in my IPhone 4s before Christmas and I received an email that it had been approved on 12-**-15 for payment. It has been 4 weeks since that email and I haven't received the $35 payment that was promised. To date, I've sent several emails to their customer service and I keep getting responses that my payment will be coming shortly. The last email said my issue had been resolved, but as of today 1-**-16, I haven't received my payment. I've sold another IPhone in the past to another company and never had any problems. I decided to go with Guzu because the payment promised was higher. I feel they are engaging in false advertisements and would advise everyone to not be taken in as I was.Desired Settlement: I want to receive the $35 payment that was promised me when they received my phone.

Business

Response:

check was sent and the tracking number is:tracking [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint has not been resolved because even though the business says they have paid me, I have yet to receive a check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The check I received was returned due to nonsufficunite funds. After 8 weeks, I still have not been paid for the IPhone 4s they bought from me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

HelloReplacement check was sent and tracking [redacted]

Review: I sent my iPhone 6 to Guzu just after Christmas this year. They received my phone and confirmed that the payment was approved. After about 2 weeks I never received my payment via [redacted] so I contacted them. I recevied a reply saying they were sorry and the payment would be sent shortly. Since then it has been almost another 2 weeks and I have heard nothing nor have I received my payment. Now after sending at least 3-4 more emails, they have gone completely silent. So now they have my phone AND have not paid me. This is rediculous that it takes this long to get paid. I think the company must be a scam.Desired Settlement: I want them to either transfer the money to me immediately or return my phone to me. I will accept either one but I will not close this until I get one or the other.

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have continued to email the business at the only email I have which is [redacted]. I will get responses from an Amanda and all they say is "We apologize for the delay your payment will be sent shortly" then I never hear from them again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I agreed to sell an IPhone 5 to them for $185. They sent me a shipping label and I sent it in. I was notified on 10/**/14 that the received item had been accepted and I would receive payment via [redacted] within 1 to 3 business days. I did not receive payment and contacted them through the notification system on their website. They sent an e-mail back indicating that they would contact me but haven't contacted me. I have sold my other IPhones through [redacted] Early Upgrade and have been paid promptly so I don't understand why Guzu is delaying payment.Desired Settlement: Send the payment they agreed to via [redacted].

Business

Response:

Payment was completed via [redacted] on 11/** in the amount of $185. Unique transaction ID number is [redacted].

Review: Sold my iphone to guzu, they gave a maximum of 5 business days to pay me through [redacted]. It's been almost 9 days since they received my phone. I've emailed several times no reply.

Business

Response:

We need an order number to look up the order. We will gladly resolve the matter if it has not been attended to.

Best