Guzu, Inc.

Review: I was quoted $130 for my iPhone 5s and sent it in to Guzu. I received an email from them on January *,2016 that my phone had been received and accepted and payment should be mailed in 1-3 business days. It's is now January **, 2016 and I haven't received payment. I have tried to contact them several times via email and haven't received a response. I tried calling their number and it's always busy. This is a total scam and I am out my phone, $, and time. Not happy.Desired Settlement: To get my payment.

Review: I "sold" two Apple iPhones to this company for a total of $405.00. I received notice that units were received and as of this date they have ignored my status update requests and have failed to issue payment.Desired Settlement: Either pay or return in the exact perfect working conditions of both iPhone 5 and iPhone 6 plus gold. I have the serial numbers of both units so they are to match.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I sent in 5 iPhones to sell. On July [redacted] I received notification that the devices were approved for payment. To date I have not gotten the payment, even though their site says 7 day turn around. I was told the check was mailed on the [redacted]. I still have not received 9 days later. I really don't think the check is in the mail.

I did try them once before and the check bounced. They did put the money in my [redacted] account - so thought I would give them a try again. Asked to have the money deposited in my [redacted] account, but said their system is having issues - would I accept a check.Desired Settlement: Refund of $550.00

Business

Response:

We will have a replacement check sent this week with tracking to this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

From: [redacted] Sent: [redacted]To: [redacted]Subject: Re: [redacted]I finally received the check last week. Deposited in my checking account. I have received a call today from my bank saying it was declined due to insufficient funds. Check number [redacted]. Please assist in resolving this issue.

Review: I sent in 2 Iphone 5s AT&T phones to Guzu and my order was received and then approved on 7/**/15. The approval email stated I would receive payment in 1-3 business days to my [redacted]l account. On 7/** I contacted Guzu and told them I had still not received payment from them. On 7/** I finally received an email back stating that they were "experiencing problems" with their [redacted] account and that they would send me a check. On 7/** I received an email stating the check had been sent. When I received the check 8/* I took it immediately to the bank. Then On 8/* I received information from my bank stating the Guzu check had been returned and that I had been charged a 10$ fee for the returned check. I have been emailing and calling Guzu since 8/* with no reply from the business.Desired Settlement: I would like to be refunded the $340 and the $10 I was charged for the returned check fee.

Review: I sold Guzu my iPhone 4s 16g through USell on ** August 2014. They offered me $70.70. They received my phone on ** August 2014 and once it was checked out, changed the status of my account to "will be pain in 3-5 business days." I emailed customer service on ** August and asked for a better idea as to when I would receive my payment. [redacted] replied 4 minutes later that my payment would be deposited to my [redacted] account that day, ** August 2014. I did not receive payment. I contacted her several times on ** August 2014 with no response. I have yet to receive my payment and want them to honor their contract with me and pay me $70.70 for my iPhone 4s as promised.Desired Settlement: I want my payment of $70.70 as promised for my iPhone 4s.

Business

Response:

The payment on this order was deposited via [redacted] on 9/* at 9:38 am. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted [redacted] on the Internet to sell my iPhone 5s was told guzu would buy it for $17.04 so I accepted and waited for my prepaid shipping envelope when it arrived I sent it back with phone my order number is[redacted] they received it on Monday and suppose to pay with in 3-5 days it's now day 6 and when I contact them a lady named [redacted] replied to me that I'd get a deposit today in my [redacted] but I've yet to receive my money##- Please type your reply above this line -##

Your request ([redacted]) has been solved. To reopen this request, reply to this email.

[redacted] (Guzu)

Sep ** 09:24

Hey [redacted],

Our processing time is 5 business days. Your [redacted] funds will be deposited today, 9/**.

Thanks!

Customer Service

Guzu.com

###-###-####

Sep ** 09:36

My order number is [redacted] you revived my phone on Monday you suppose to pay in 3-5 days and did not please make my payment or return my phone or I'm going to contact the Revdex.com and a lawyer for fraud and non-payment wish I would have looked at the reviews of guzu before I sent phone you are a shady company I sent my other phone to another company with [redacted] and was paid day after they received it I'm ashamed that your [redacted] he's am [redacted] is [redacted] he brings us fellow [redacted] like me a bad name as they only see the bad from most them that come to the USA this is not how we as [redacted] suppose to act he knows his shady ways of giving out bad checks ect is not right I know you probably being a non-[redacted] working for him don't care but this is a shame

Sent from my iPhone

]

This email is a service from Guzu. Delivered by [redacted].

Message-Id:[redacted]Desired Settlement: I'd like my money or my phone back asap

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted]. I would like my money or phone asap but almost 2 months later

no response from them

Sincerely,

Business

Response:

I’m sorry, but it seems that this complaint slipped through the cracks. This order was paid on 9/**/2014. Please let me know if you need anything else.

Best

_______________________________

Review: Was quoted in writing from them that I would get $90 for mailing them my iPhone. Got confirmation in writing that they received the phone in good condition and that they would send me payment in 1-3 days. Over a month passed with no payment made. My numerous emails were blown off with form responses or ignored entirely. Only phone number I could find is disconnected.Desired Settlement: Need the $90 they owe me or my property (the phone) needs to be returned to me.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,

Review: I sold a iPhone 6 to Guzu on 6/**/2015, I have email confirmation they recieved the device on 6/**/2015. I was then told once it cleared through their check in process I would be paid via [redacted] within 3 buisness days. I waited over a week and there was still no deposit in my [redacted] account. I then emailed them back and was told by Customer service rep (Lindsey Y[redacted]) via email that their [redacted] account was experiencing issues and I would be mailed a check on June [redacted] and that I would have it within 3 business days, if not they would send another with tracking info. I have since numerous emails since that date and have yet to get a reply. I was qouted $420.00 for a iPhone 6 Verizon 64GB, I have not been paid and they took my phone. I have been scammed I believe.

Here is a snapshot of my order through GUZU:

[redacted] 06/**/2015 [redacted] $420.00 Awaiting Receipt

How can I go about getting my money and or phone back?Desired Settlement: I would like the money owed to me within a 5-10 business days or the iPhone 6 returned to me!

Business

Response:

Replacement check was sent today, 7/**.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm not sure what I have to do, I made a complaint once on the company and you guys must have contacted them so they sent me a check. I cashed the check and a week later my bank called me and said the check was returned due to insufficient funds on GUZU's end and charged me $15 return check fee. What do I have to do to get this taken care of? It's been going on for over two months now. Please help me. They owe me $420 for the iPhone 6 and I would like them to have to pay the $15 for the return check fee.

Sincerely,

Business

Response:

Replacement check will be sent with tracking this week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I want to be paid Via [redacted] in the amount of $435.00 ($420 for the phone and $15 for the return check fee). I don't trust GUZU and I'm not going to be embarrassed again with the check bouncing. I want to be paid no later than Friday.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dear Revdex.com,

I have deposited two checks made out to daughter [redacted], a [redacted], from Guzu Inc, that have bounced due to insufficient funds. One was deposited on 11/**/14 and the item was returned unpaid on 11/**/14 for the amount of $95.45. The second check was a replacement check from Guzu for the same amount plus the $12 return check fee for a total of $110 deposited on 12/**/14 and returned on 12/**/14.

I am attaching documentation showing the above from my bank, [redacted].

My daughter [redacted] has sent her broken iphone to Guzu and was supposed to receive first the $95.45 and then the replacement check for $110.

From their check, their address is:

Guzu Inc. [redacted], [redacted] www.Guzu.com

The phone number I have for them from their customer response email is: ###-###-####Desired Settlement: Please help me find out if this is a fraudulent company and if I can get the $110 plus $12 return item service fee for a total of $122 back from them. They do not answer the phone or return my calls.

Business

Response:

Money order in the amount of $122 was sent out on 12/**. [redacted] tracking number is as follows:[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sold my ipad and iphone to Guzu. I haven't received my check for $475. I have delivery confirmation that on 7/**/15 WILSON signed for my package at 11:20am. I received and email stating that my check was on it's way and the check hasn't shown up. I have contacted the company 5 times and received no response. I have proof from [redacted] that my package was delivered. The check shouldn't take more than 2 days to arrive to me so I know it hasn't been mailed out. I am out an ipad, iphone 6 and $475.Desired Settlement: I want my $475 and I want a check that won't bounce due to insufficient funds.

Business

Response:

replacement check will be sent this week with tracking

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Hello, Last night, I rejected the company's response to my complaint. Today, I actually did receive the money I was owed from Guzu. I would like to close the case as I am satisfied with the outcome. Thank you so much for you time and help

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

never received tracking or the check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I entered into an agreement with Guzu.com to recycle my Apple iPod touch - 2nd generation - 8 GB - 3.5". Once returned to Guzu.com, I would receive $29.40, paid to my Paypal account. This agreement was entered on 7/*/2013. They received the item on 7/**/2013 in good working order as I received an email from Guzu.com indicating receipt of device. They also indicated that I would receive payment within 1-4 business days (e.g. by 7/**/2013). I have not received payment. I have contacted them twice and left VM. No one has returned my calls.

Email contents:

We’re glad to inform you that we have verified the device(s) in your mailer and your order has been approved for payment. Your payment will be processed within 1-3 business days. You will receive another email once your payment has been sent out.

Order Information:

Order Number: [redacted]

Account Number: [redacted]

Order Items: 1 x Apple iPod touch - 2nd generation - 8 GB - 3.5"

Quoted Payment Amount: $29.40

Requested Payment Method: PayPal

Payment Address: [redacted]Desired Settlement: Payment as agreed upon by both parties via Guzu.com - return #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I was paid the amount agreed upon.

Sincerely,

Review: I mailed them my iphone for sale. they sent me an email they received it and would send me a payment they never sent payment and never replied to emails. phone numbers do not work.Desired Settlement: I would like my money that is owed or the phone back.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Guzu Inc. is a cell phone recycling company based in Deer Park, NY. On or about the beginning of April 2013 I sent the company my brand new Samsung Galaxy Note II to be recycled. The phone was sent in the packaging provided by said company and the cell phone was given a value of $290.00 US dollars. I was issued a check about three weeks later in the amount of $290.00 US dollars. I took the check to my local bank and deposited the check into my checking account. Yesterday I received a letter from my bank saying that the check was returned due to insufficient funds. I am now in the position of explaining to my bank what happened. I explained that it was fraud. The company took my property and gave me a phony check to cash and be responsible for the repercussions of a fraudulent check. Due to the poor operation of this business I now owe my bank the amount of the check, IN ADDITION to the $290.00 US dollars I owe them $25.00 US dollars for a returned check fee and ALSO $50.00 US dollars for overdraft fees due to that money not being in my account. I have not only written to the customer service email address provided by the companies website http://guzu.com/ContactUs.aspx but I have also left a detailed voicemail of the situation to [redacted] (Customer Service Representative) at Guzu Inc. Failure to contact me in a timely manner and resolve this situation will not only result in my contacting my banks fraud department but I will also be putting the correct documentation together to begin a class action lawsuit. I am a United States Marine and I do not appreciate being treated this way and will not be taken advantage of by a company that can't keep their finances in order.Desired Settlement: I not only want my $290.00 US dollars that I was quoted for the cell phone that Guzu Inc. kept but I also want reimbursement for any and ALL bank fees that I have incurred since the deposit of the check due to the funds not being available. All in all it is going to cost me nearly $500.00 US dollars to square up not only my bank account but to pay off any incurred charges by my local bank branch and keep my good name with my bank.

Business

Response:

We sent Mr. [redacted] a check for his return order #[redacted] on 5/** in the total of $290. We had received word back from Mr. [redacted] on 6/** that his bank notified him of the bounced check. Our customer service rep spoke with his bank and verified the amount in fees being charged against him was $75. The check in the total of $365 was sent to him on 6/**. The tracking number for the check is as follows:

The check was delivered to him on 6/**, and he has received his funds. This issue has been resolved and closed since that date.

_______________________________

Guzu Inc.

www.guzu.com

Office: ###-###-####

Mobile: ###-###-####

Review: I sent my iphone 6 to guzu. They recieved it n 10/*. My order number is [redacted]. Tracking info is 1[redacted]. They said I was suppose to recieve my money between 1 to 3 business days. Its been 13 days since they got my iphone 6 16 gb. Its really making me mad. This should not take so long. Someone told me the money is in account, and I tried to ask why is the money stuck in accounting and no response and I tried to email guzu three more times and no response. I want my 305 dollars that was offered for my iphone 6 16 gb and send it to my paypal. This is getting out of handDesired Settlement: want my 305 dollars that was promised to me for the offer on my iphone 6 16 gb from verizon. my [redacted] address is [redacted]

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I sent this company my phone and they were supposed to send a $115 check. I had to get my lawyer to send them a letter and they sent me a bogus check that bounced 2 days later. They are scamming people like me.Desired Settlement: I would like a money order paid to me in the amount of $115. No checks, their check bounced and I do not trust them.

Review: My complaint is on Guzu Order # [redacted].

I sold them two Apple iphone 5 and received an email on July [redacted] stating that they had received the iphones. Then on July [redacted] they send another email stating "[redacted]". The check was supposed to arrive in 3-5 business days.

It is now the [redacted] business day since receiving the "Payment" email and I have not received the check. I have contacted them, but they do not reply to my emails.Desired Settlement: Either they ship me back my iphones or send me the check ($205 total).

Business

Response:

Replacement check will be sent this week with tracking.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

A Guzu Customer Service Representative (Lindsey Y[redacted]; phone #: [redacted]) sent me an email stating:" I [redacted]."It is now Friday August ** at 5:25pm EST and I have yet to receive an email from Ms. Young. The complaint is not resolved because I have not received a check, and they've had my two iPhones for over a month.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have received the check and it has cleared the bank. I appreciate all your help with this matter.

Sincerely,

Review: A month ago I sold my iPhone to Guzu Inc through [redacted]. I was promised a check for $101.00. I received the check and cashed it. I couple weeks later I got a bank statement from Chase saying the check I had cashed had insufficient funds and was charged an extra $12.00. I email Guzu explaining what had happened and got an email back saying there was an accounting problem and I would get refunded with a check with the amount of $136.00. I received the check and put it in my account. Just yesterday June **, 2013 I received another statement saying the check had insufficient funds and was charged another $12.000. So now my account has been drained of $124.00 and my phone was not given back to me since they could not pay.Desired Settlement: $140.00

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Guzu, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Guzu advertises buying used smartphones. I sent the details of my iphone5 and was quoted a price of $75. After receiving a prepaid box to send my phone to them, the appraised my phone and said I would revive the full$75. I did not receive any payment over the next week so I contacted them. Their reply email said the payment would be processed and the issue was resolved. I received no payment over the next week. I sent them complaints on 4 different occasions and received the same email response. It's been over a month now and I see that many similar complaints have been waged online against guzu. If I can't get my money I at least want these people shut down.Desired Settlement: I want the $75 promised to me and Guzu's business practices placed under scrutiny.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I sent two shipments of iPhones and iPads to Guzu but have not received any money. Guzu received the first one on 12/*/2015 and approved it on 12/*/2015 for $100. Guzu received the second one on 12/**/2015 and approved it on 12/**/2015 for $150. Despite numerous follow ups with Guzu, I have not received any money. Please help. Thank you.Desired Settlement: I want my money. They have my products. They are committing theft.

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They still have not sent me my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: They agreed to buy my phone which I shipped to them and they said they received but they never paid me or returned the phone despite multiple requests