Guzu, Inc.

Review: On August [redacted], 2015, I created an account with Guzu and mailed them my old iPhone 5s. I received an email notification from them saying that I had set up my account successfully, and on August [redacted] I received a notification confirming they had received my phone. I received another notification the same day confirming my item had been approved. On August [redacted], I received another notification saying that payment was on its' way. I have proof of this correspondence.

I have yet to receive the check they were meant to send me. I have reached out to them numerous times, both via their website but also to their customer support email addresses ([redacted]). I have not received a response!

I continue to receive promotional emails from them, advertisements and various junk mail. But my money ($175) for the phone has not only not been received, but nobody has responded to my emails or reached out to me to help. I searched endlessly for a support number to call online to no avail.

Please help me.Desired Settlement: Please have them send me my check ASAP.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have sent two iPhone 6 plus phones to Guzu, both of which have been accepted/confirmed, but I have not received payment for my phones and have not received any responses to multiple attempts to acquire current status.Desired Settlement: I want the money owed in exchange for my phones or I want my phones returned to me immediately.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Sent two iPhones to GUZU at the end of last year, they confirmed receipt and approved their payment amount of 125 each. Tried multiple times for them to respond to requests, with only one respond of be patient. I am requested with payment of the agreed upon amount or my phones returned.Desired Settlement: payment of 250 via a certified check or return of the phones.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Guzu agreed to purchase my iPhone 5s 16GB for $125 on December *, 2015, per order [redacted], account number [redacted]. Guzu acknowledged receipt of and approval of my phone on December **, 2015. I have not received payment.

On December **, 2015, Guzu notifed me they had received my package.

On December **, 2015, Guzu notified me my order has been approved and my payment via [redacted] would be processed in 1-3 business days.

On December **, 2015, Guzu responded to my payment inquiry with "your request ([redacted] has been received and is being reviewed by our support staff."

On January 2, 2016, Guzu responded to my payment request with "your request ([redacted]) has been received and is being reviewed by our support staff."

On January *, 2016, Amanda, Customer Service, Guzu responded to my payment request with " Your request ([redacted]) has been resolved. Happy New Year. Accounting Department is working as fast as possible to catch up with all the orders we received. Thank You."

On January **, 2016, Guzu responded to my request for payment with "your request ([redacted] has been received and is being reviewed by our support staff."

On January **, 2016, Amanda, Customer Service, Guzu responded to my payment request with "Your request ([redacted] has been solved. Hello With all due apologies for the delay in payment, your payment will be sent shortly.

Thank you for your patience"Desired Settlement: I would like to be paid the $125 as agreed by Guzu. Since others have documented checks from Guzu that have not cleared, I wish to be paid via [redacted].

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On 6//15 Guzu received my item (Apple iphone 5c 16GB) and on 6/**/15 issued payment in the amount of 30$. I misplaced the initial check and contacted Guzu on 7/**/15 to request a duplicate and to have the original check cancelled. I received a message back (request [redacted]) that a new check would be issued and to expect it in 5-10 business days. After a few weeks I had not received payment so inquired as to the status on 8/**/15 and again on 8/**/15. I did not get a reply on either inquiry.

Months went by and I assumed that I was never going to get this check but it finally appeared in the mail on 10/**/15. The check was dated 7/**/15 in the amount of 30$ (I have the check and account numbers available). The check was deposited at my banking facility on that same day (10/**/15).

On 11/*/15 I received notice from my bank ([redacted]) that the check had been cancelled due to insufficient funds. A return fee of $6.75 was assessed to my checking account. On 11/*/15 I sent yet another message to Guzu describing what happened. A week has gone by with no response. I advised in my response on 11/*/15 that if I did not hear from Guzu in a timely manner, I would contact the Revdex.com as well as the State Attorney General's office.

After almost 4 months, not only have I not received payment for an item that I sent to Guzu, but I am now out another $6.75 due to a bad check that was sent on 7/**/15 but that I did not receive until 10/**/15. This lack of communication and bad check are completely unacceptable.Desired Settlement: I would like a check issued to me in the amount of $36.75 (the initial amount of 30$ plus reimbursement for the $6.75 return fee). I have all proper bank documentation and email request proof (from the dates mentioned in my problem description) in my possession.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,

Review: Guzu doesn't pay for the old iPhones you send them. They have ripped off thousands of people (just look online at all the rip off complaints). They keep saying they'll pay, when you complain, but send bad checks/refuse to answer emails/just hope you'll go away (because the individual amounts aren't huge). In the aggregate, this is a huge theft by Hesham M[redacted]; he knows it and is stealing from many people. I have reported this to my attorney and to the FBI; this is criminal and needs to be stopped (he is still advertising heavily for people to send him their iPhones). He needs to be in jail.Desired Settlement: I want either the $212 (phone payment plus bounced check fee they caused bank to charge me), and I want law enforcement to arrest Hesham in defense of the massive amount of money he has stolen from a huge number of people.

Business

Response:

Customer will be refunded the amount of her order, plus any fees acquired due to the bounce.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Do not help Hesham M[redacted] at Guzu steal from thousands…I have NOT been paid, and I have reported him to the FBI (it turns out he has done the same theft with a past electronics company before Guzu called [redacted]).This guy belongs in jail; do not close the complaint saying the business addressed my concerns. They did not; I have not been paid, he has stolen from THOUSANDS of people ([redacted] the words Guzu ripoff and see how many people he’s stolen from; then [redacted] his name, also see [redacted]r where he did the same thing before years ago).I have not been paid; they are liars. And you should be sending the cops to arrest this [redacted]. This is a massive crime; get him behind bars already, for the thousands of people he’s been ripping off for years.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have not received payment for an item received and accepted by Guzu on June **, 20*5. Payment for my item was to be sent to me via [redacted] within *-3 days. Payment was not received as of July [redacted]. I emailed customer service on July * and was advised of an issue with [redacted] on their end. They offered a check to be mailed on July [redacted]. I received an email stating that my payment had been mailed and would be received within 3-5 days. As of July [redacted], I still had not received payment. I emailed customer service again and received a response on July [redacted] that they would send a replacement check and to expect receipt within 3-5 days. Still no payment received. It I snow July [redacted] and I have not received the promised $120 payment nor is customer service responding to my recent emails requesting a status of the replacement check.Desired Settlement: I would like the $120 payment promised for my item.

Business

Response:

Replacement check will be sent this week with tracking.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No check has been received nor have I received "tracking information" confirming the check is on its way.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Sent me one check that bounced then sent a replacement that also bounced. Bank charged me total of $25.00 for two returned checks,Desired Settlement: Money order or cashier's check for Monet due me plus bank charges.

Business

Response:

A money order will be sent to this customer to cover the bounce and fees charged.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company told you they would send me my money and I have still not received it. ID #[redacted] . This has been going on now for two months where they promise but don't make good. Refund - Certified bank check or money order.

Business

Response:

Money order will be sent by 8/**.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is now 8/**/15 and Lynsey Y[redacted], their customer service representative, promised to send me a tracking number for the money order by 8/**/15.She has not done this and this makes the 3rd time they have promised to send it. This company has no intentions of paying me my money for the Iphone I sent them. They are criminals and should be prosecuted as such.You can print this.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My name is [redacted] and I sent my Iphone 5 in to Guzu, Order number [redacted], and received an email from Guzu on Aug [redacted] saying they have not only received my Iphone but also accepted it. I should have received a check within 5-10 days but still have yet to receive the check for my Iphone. I have contacted Guzu several times and have also not received a response. Guzu will issue my check or return my Iphone ASAPDesired Settlement: Either I receive my check for my Iphone ($130) or Guzu will ship my Iphone back to me

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I agreed to sell an [redacted] Kindle and an [redacted] Kindle Fire to Guzu.com (Guzu, Inc.). Guzu sent me a prepaid [redacted] label, which I used to package and ship my electronics to Guzu. I received an email confirmation that Guzu received my electronics and a second one indicating they accepted the electronics and were issuing me payment via [redacted]. Chase emailed me to advised I received a [redacted], but then emailed me 2 days later to advise me that Guzu cancelled the payment. They then kept my electronics. Guzu essentially stole my electronics, failed to respond to my email communication and they need to be stopped! They are stealing people's electronics! Can a law enforcement entity intervene?Desired Settlement: I want my money they promised to pay, or my electronics back.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Additionally, there are many more complainants in their [redacted] page and discussions of a class action lawsuit. Sincerely,[redacted]

Review: I sold 2 phones to Guzu orders #[redacted] and [redacted]. Initially I asked to be paid by [redacted]. After several weeks of not receiving payment I contacted their customer service by email. I was told that they couldn't pay me through [redacted] and had to send me a check. I said ok. They sent me a check and when I deposited it, it bounced for insufficient funds. I have emailed them every day for the last 7 days and they will not respond to me. They currently owe me $765.Desired Settlement: I either want to be paid $765 or I want my devices back.

Business

Response:

Customer will be contacted and reimbursement will be made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me when full payment has been received.

Sincerely,

Review: I recently sold a phone to [redacted] who acted as the middle man for Guzu. Guzu proceeded to contact me directly to bypass [redacted]. I shipped them two additional phones and received confirmation that they passed inspection and I would be paid within 1 to 3 business days via [redacted]. This was on 10/**/14. No further response from Guzu. Contacted them again yesterday morning with no response via email. Not able to contact via phone. No payment.Desired Settlement: Would like payment asap or the return of my phones.

Business

Response:

Payments for both order # [redacted] and [redacted] have been processed today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This payment is "pending" as it was sent as an e-check via [redacted] so funds are not guaranteed but should be confirmed in about 5 days.

Sincerely,

Review: Good day,

Back on 7/**/15 I received confirmation that Guzu Inc. received my I pod 5th generation and after some communication back and forth Lindsey Y[redacted] on 7/** from customer service emailed me to say that a check for $60.00 will be mailed out to me for the exchange of my device. To date I have not received the check, I have emailed numerous times directly to her; tried to call with no answer and also sent emails on the site and no one has gotten back to me. At this point I want the $60.00 as promised or I want my device back.

ThanksDesired Settlement: I would like to get the $60 00 as promised.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,

Review: We ordered 1,293 XBOXs from Guzu Inc on 1/**/15 for $50,388.00 and were promised that they would be shipped to us by 1/**/15. We paid the full amount by bank wire on 1/**/15. The company has neither shipped the items as of today (4/*/15), nor has refunded our funds. We have attempted to contact them on numerous occasions but they will not call us back, nor answer our calls. We have been attempting to contact them more than 10 times per week since late January. Our only form of communication with them has been via text messages where they have promised to wire funds back to us on six occasions but have failed to do so each time. The cell phone number of the business owner that we have been texting with is ###-###-####. We have proof of their invoice to us, our wire transmission to them, plus lengthy text messages supporting our claim. They have taken our money and have not sent out our shipment, a clear fraud case. Please assist us with this case.Desired Settlement: We would like to receive our $50,388.00 back immediately.

Business

Response:

I have checked with management and accounting and the refund for this order will be put through by the end of the week. We have been in touch with the buyer and there were some complications with the deal which arose which is why we are submitting a refund. Please let us know if there is anything else that is required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Their response last week stated that they were to refund by the end of last week. As of today, 4/**/15 we still have not received a full refund of our funds. Not sure what "complications" they are referring to. We paid $50,388.00 for product back in January and to this date they have not refunded our funds nor provided us the product. It should not take three months to refund an order that cannot be fulfilled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer wanted more detailed information regarding the product on hand. And we are processing a refund payment tomorrow.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This statement was made on June [redacted] and here we are seven days later and they have neither given us detailed information, nor made a payment as promised. This has been a pattern oftheirs for the past six months as they keep using these stalling tactics.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I wired Hesam M[redacted] of Guzu $8K for 50 iphone 5's. After a week, he sent me a [redacted] label which never got shipped. He then stated he would wire my money back to me, however 4 weeks later I still have not received my money back. Mr M[redacted] has stated a number of times via text he will return funds "today," however nothing ever happens. He stole $8K from me.

Review: Guzu sends me emails all the time. I had sold an old phone to them prior to this incident. I believe it was two years ago. I did not have an issue. I filled out the online questionnaire pertaining to the condition of the phone.

They even sent me a follow up email promising 10 more dollars if I sold it through them.

I sold my iPhone 5s in white. It was in great working condition for I was told $275. That was to be paid through [redacted].

They sent me the box via [redacted] to ship it back in. I received an email after I mailed it confirming that they had received my white iPhone 5s and we're to pay me $275. I received a second email shortly after saying that they were processing my payment and it would be one to three business days my payment method was via [redacted]. They had everything correct. They said I would receive an email when payment was posted to my [redacted]. No longer than three business days. - PER THEM - GUZU.

Three business days came and went. After the fourth business day I decided to email them. I emailed them and received an email back, from "Amanda" support+[redacted],(that's the response email address I got)the next day stating that their online accounts had been compromised and they were just catching up with paying people back online and mailing out new checks to people's whom had bounced. It said cash flow had been compromised because they were hacked. I emailed right back asking for an eta and nothing.

I have emailed her several times a day for going on two weeks now. I have done everything I can do, minus physically going there which is not feasible since I am in Nevada. I have called as well; number is disco. No one will respond to me the phone number doesn't work. I have emailed them through every way possible. Pretending to be a new client etc. Nothing...

I looked online and I am not the first person they have done this to. They are stealing and its wrong. I am going to file a police report as well.Desired Settlement: I want to be paid!!! That phone could have gotten me at least 275 if not more. They stole from me I want it back or I want to be paid.

Business

Response:

HelloThe funds was deposited into [redacted] account with the Email provided. We tried to be in communication as much as possible.Thank you

Review: I saw a commercial called usell on TV and wanted to get ride of my phone for money I sent my phone out and never got my check they said it would take 12 Business days on 7/**/14its been 2 months it was an I phone 5c pink.Desired Settlement: I just want the money they told me

Business

Response:

We need the customers order number to be able to provide assistance.

Thank you

Review: Guzu sent me a check for $15 to cover purchase of old phone. The check bounced, I have now been charged additional $12.50 by my bank, and they had not responded to my requests for replacement.Desired Settlement: There are numerous complaints against company for this same thing. They need to be shut down and placed out of fraudulent business forth is action.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Guzu had quoted that they would pay me $75 in exchange for my iPhone 5C. They sent me a mailer and I shipped my phone to them. I received an email on 10/**/15 stating that my item had been approved and my payment would be processed in 1-3 days.Desired Settlement: I would like them to pay me the promised $75 or send me my same exact iPhone back.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted]. Sincerely,[redacted]

Review: On the [redacted] of September, I placed an order for the selling of my iPhone 6 Plus (64 GB, Space Gray) to Guzu.com. (Order # number available if needed). Declared selling value: $310.00

On the [redacted] of October, they received the item. ([redacted] Tracking # available if needed).

On the [redacted] of October, I received an e-mail stated they verified my package contents was approved for the $310.00 payment, and that the money would be sent to my [redacted] account within 1-3 business days.

It is now the [redacted] of October, a full 14 days since they stated approval.

I have contacted them twice since their approving e-mail, on the [redacted] and again today on the [redacted]). Made attempts to make a direct phone call to them. Phone numbers were invalid/disconnected. By accident, found the CEO's phone number via a [redacted]-style site ([redacted]). Called and, as you can imagine, no answer.

They are currently in possession of $310 of my money, if not simply my phone and property. I still have the serial numbers of the device on hand if proof is necessary.Desired Settlement: To have the $310.00 payed to me immediately. If not, I would want my device returned to me immediately. Both very good options when we're dealing with potential theft.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]