H & R Block Inc.

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? ? A resolution to my complaint was received from ***, and I'm certain its's because I was persistent in letting both sides know that I was getting the short end of the stick? Both initially sent me to the other respective company? This was not good, and not fair to me, the customer, after I had paid hard earned cash for Christmas gift, that I never received, and would now have to search for another deal.? While I accept, and appreciate the letter of acknowledgement from Manager Didier M***; I have a few suggestions for consideration? I strongly suggest that the Manager view the numerous complaints against their company? The D- rating for LaserShip from Revdex.com is most definitely something to be ? considered? As a customer, I check the ratings of business before buying? I would also ask that the company consider updating the website such as in my case? If the website had been updated to reflect what I had been told verbally, and in writing, *** could have assisted me? I had never heard of LaserShip before December 2, 2016, and since reading the numerous negative complaints, I know that I will now ask who the carrier is before placing future orders?
Regards, * ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:They indicated that the package was indeed left at my door but scanned incorrectly so the tracking info said "back door"If the driver would have knocked or rang the doorbell we would not have this issue if in fact they were at my doorWhen I saw the updated tracker minutes after supposed delivery, I checked by my door and no package was there.Second, the company representative did not even address their customer service rep hanging up on me.Third, in the company's response they thought it necessary to bring up the refund policyThis is not relevant as my initial complaint mentioned nothing about this as I knew I would have to go through *** for that.So in addition to my request of training employees on package delivery and call center etiquette, I think the company would do well to have the person that responds to Revdex.com complaints trained on actively reading the complaints, responding to what is in the complaint, as well as not providing a misdirecting response by bringing up issues that were not in the complaint to begin with
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on July 14thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package and our customer Service agent.I want to begin by expressing that LaserShip fully
acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentHowever, according to the GPS location of the delivery scan in our system, (scanning of the package by the delivery driver upon delivery), it confirms that the package was delivered to your location.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experienceSincerely,Didier M*** Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 24" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

*** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on August 30thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package as well as an unpleasant customer service experience.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur operations management team reviewed/analyzed the tracking data for your delivery as well as interviewing the driver responsible for delivering to your area.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:? This is their standard response to EVERYONE who has filed complaint (close to people, many of them recent).? Just read the numerous other complaints directed at this company right here on this website.? They never know what happened to the package, they say they have no idea what happened to the package and to contact the seller for a refund.? if so many packages are going missing, where the heck are they going?? who is keeping them?? Do a google search on this company and read up on how this is their standard mode of operating.? ? I dont know how they are still getting away with it!!? even the *** did an article on it.? completely unacceptable.? Will make sure in future, anyplace I order from does NOT use Lasership.? ?
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 25thYou also explained the dissatisfaction with the validity of the tracking information regarding your package and your unpleasant interaction with a member of our customer service team.I want
to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe Manager of the Customer Service Department has been briefed on the issues you outlined in your complaint and will take the necessary action to ensure this does not happen to any of our customers in the future.The GPS data retrieved from our systems indicate your package was delivered to your buildingUnfortunately, the driver made a scanning error on the mobile device and scanned back door instead of frontOnce these scans are performed, they cannot be reversed or editedIn addition, the driver was sent back to your building accompanied by an operations team member to confirm protocol is followed moving forward.Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience,Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 3' and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe
understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April and the dissatisfaction with the accuracy of the tracking information regarding your package,I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

June 8,2018*** ***C/*** ***Revdex.com of Metro Washington DC and Eastern PennsylvaniaK ST NW, 10"‘ FloorWashington DC 20005Complaint lD ***Dear *** ***,You recently brought to our attention a complaint regarding a recent delivery that was missing, and the? dissatisfaction
with the accuracy of the tracking information regarding your packages.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWeunderstand the level of stress and frustration these events created for you.As such, in acknowledgement of your dissatisfaction, we attempted to contact you on or about June 8,? Unfortunately, we were unable to reach youHowever, we did leave you a messageIf you have? any further issues or questions, please do not hesitate to contact LaserShip's Customer ServiceManager, Carrie, directly: ###-###-####.We understand your experience was less than adequate and again apologize for this inconvenience this? has caused.Sincerely,Isabel D** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M***Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to you on or about March 23rd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely, Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 5th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, ? the package was lost with no reasonable expectation of recovery? Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience? Please accept an *** Gift Card as further acknowledgement of our sincere apology.Sincerely,? Didier M***Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 16" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

October 7, 2016You recently brought to our attention a complaint regarding a missing delivery to your residence on October You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges
and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.SincerelyDidier M.Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically? issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear ***,You recently brought to our attention a complaint regarding a delivery issue to you on November 20" and the dissatisfaction with the customer service you experienced when trying to resolve the issue of locating your residence.I Want to begin by expressing that LaserShip fully
acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Fortunately, your package was delivered today, November 20" at 4:15pm.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
Your company has a history of "losing" packagesClearly you are doing something wrongWhere are all these packages ending up? Who are you employing to deliver them? Where is MY package? *** will not reimburse me.?
Regards,
*** ***