Dear Revdex.com, In resolution to this matter, we sincerely regret any misunderstandings Ms [redacted] may have as it relates to the term and conditions of H&R Block’s Peace of Mind® Extended Service PlanOur records reflect that the Internal Revenue Service (IRS) denied the Earned Income Tax Credit that was claimed on the original returnThis decision was based on IRS regulations and has nothing to do with the accuracy of our client’s tax return as it is our belief the return was prepared correctly with the information provided by our clientHowever, as a client service gesture we are refunding Ms [redacted] ’s tax preparation feesMs [redacted] can expect to receive the reimbursement checks within to business daysWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Quintina [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution to this matter, Mrs [redacted] has been contacted and a mutually acceptable resolution was reachedAs such, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Quintina M***Associate Business AnalystH&R Block
In response to Mr [redacted] ’s rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 03/02/and refer your office back to that responseWe respectfully ask the Revdex.com to close this case Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: when I brought my taxes to be prepared at HR block I had all the the papers I needed the person who did them DID NOT put in my (OTHER INCOME) and when I got the letter from the IRS I had called HR block within days and they never said to bring it in right away!! If I was told to bring it in right away I would have but I did contact them within the days I even gave them my personal information over the phone! Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I have not received the promised check yet and will not acceptclosure until I doPer the complaint it was mailed 10/7/andwe had a holiday so will respond when received.Thank you for your attention and assistance in this matter Regards, [redacted]
Dear Better Business, In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaint less the amount that was previously refunded The check will be sent out on Thursday, December 14, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I see this as H&R Block not taking responsibility for their faulty software I would say that $900+ dollars is a fairly large "penalty" If H&R Block wants to use semantics to justify not complying with their 100% guarantee then that is unfortunate, but I do not plan on closing this complaint with the corporate office until they make it right Corporate office wrote the faulty software and decided to guarantee their product, not the locally owned business I would hope the corporate office will make the right decision and refund us what was guaranteed in the documentation that was given to us Regards, [redacted] ***
Dear Revdex.com, In resolution of this matter, the Franchisee contacted Mrs [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,H&R Block has reviewed Mr [redacted] 's rebuttal to our prior responseThis response contains H&R Block's final positionIn response to Mr [redacted] 's rebuttal, the Franchise Mr [redacted] **., has refunded the the fee paid for the serviceThe check was mailed on April 14, While we regret Mr***'*s dissatisfaction with his experience at H&R Block, it is the Franchisee's belief that [redacted] handled the situation appropriatelyHowever, if Mr [redacted] has any further questions or concerns regarding this situation he may contact his local H&R Block office directly.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,To further respond to Mrs***'s rebuttal, please be advised that clients who file a tax return through H&R Block and receive H&R Block Emerald Advance line of credit there are specific payment options the clients are offered to ensure the Emerald Advance Payment is payed down by the required date of February 15th of each yearRefund Anticipation Check (RAC) is a service offered for an additional fee plus the cost of preparation that allow our client to pay all applicable fees through their tax refund rather than having to pay out of pocketOur client is also given the option to direct deposit their tax refund in an external bank account or on the H&R Block Emerald Card (EC)If the RAC is not chosen then the other option offered to our client is the IRS Direct Deposit (IRS DD) to an Emerald CardBy choosing IRS DD to EC, all applicable fees associated with the preparation of our clients tax return must be paid upon e-filing the returnThis option also authorizes H&R Block to automatically sweep the Emerald Card and pay down the Emerald Advance balance After which all remaining funds are deposited to the Emerald Card on record.In this case, Mrs [redacted] filed using the online version that best fit her specific tax needs, the H&R Block Basic for $Upon the release of her refund by the IRS to her Emerald Card, our records reflect that Mrs***’s tax refund was deposited on 1/30/On 1/30/2015, H&R Block bank swept the Emerald Card for the EA payment of $($+ $additional interest)Also on this same day 1/30/2015, Mrs [redacted] contacted H&R Block via phone and made an Emerald Advance payment of $At this point, records reflected that two payments had been madeH&R Block refunded the overpayment on 2/2/for $less the $applicable interest that accrued between the dates of 1/when the interest posted to the account to 1/when H&R Block received payment.Again, we sincerely apologize for any misinformation that was provided or any misunderstandings that Mrs [redacted] may have concerning H&R Block’s Emerald Advance line of credit We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
In resolution to this matter, The Office Manager has been in communication with Ms [redacted] At the time of Mrs [redacted] ’s tax office appointment, she did not bring in supporting documents to claim student loans she may have paidAs a result, an amended return was later preparedThe District Manager does not believe a tax preparation refund is warranted in this case, because the tax professional did file all documents that Mrs [redacted] provided We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com: In response to this matter, the Office Manager has attempted to contact Mrs [redacted] to further discuss this issueOur investigation reflects Mrs [redacted] did not inquire about the promotion at the time of her tax preparation appointmentThe promotion details are as follows; Promotion Date: February 15, - March 15, 2015.Requirements:Returns must be paid for and filed by midnight on March 15th, 2015.Client must ask for promotion and produce a receipt from Tax Season tax preparation to qualify for the promotional priceOnly new clients qualifyPersonal and business entity returns are eligibleMinimum promotion price is $75No other coupons or discounts may be applied to these returnsDiscount applies to tax preparation onlyWe would like to apologize to Mrs [redacted] for any confusion or miscommunication concerning this matterHowever, at this time Mrs [redacted] ’s complaint does not warrant a refund of tax preparation fees.We respectfully ask the Revdex.com to close this caseIf you should need anything further or have any questions, please do not hesitate to contact me [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] , per her request to contact her attorney to gain Power of Attorney in order to investigate on her behalf with the State of [redacted] directly We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolution.We ask that the Bureau note our current efforts to resolve Ms [redacted] ’s complaintSincerely,Michelle B***Associate Business AnalystH&R Block
In resolution to this matter, The District General Manager contacted Ms [redacted] directly to address her concernsWe would also like to apologize for any confusion concerning this issueWe have also met Ms***’s request to refund tax preparation feesWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ** Because it is a Bold face lieAll H&R Block had to do was tell me I needed to go to my local IRS office which they did not do The 100's of complaints on H&R Blocks [redacted] page stating that H&R Block does not offer any help to there clients prove what I am sayingAnd the fact that H&R Blocks client escalation team admitted to me that H&R Block is the one responsible for raising the flags for id theft with the irs admits they was at fault for my taxes being held up
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] ’s complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
[It is true that I approached HR block in their office in June of 2014, but way before that I engaged HR Block Expatriate services who assured me that they will file an extension and file a return ..once they failed to file a return I went to HR Block in MDIn regards to providing and records, I have not received any request from HR block to provide documentationI beleive we have already provided all the records and documentations to HR BlockI would be happy to provide any additional documents to HandR blockI like to resolve this issue as well and would like HR Block to simply fix the mistakes and honour their warranty by compensating us for the amount I requested in my original complaintThe amount I requested is very reasonable since several serious mistakes and huge delay in filling the tax return caused the problems] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount of tax preparation fees requested in her complaintPer the terms and conditions of the Peace of Mind contract, which states in part: "..you may obtain a full refund of the fee you paid for the Plan provided that within seven (7) days from the date of purchase..." Therefore, the fee paid for the product has not been refundedThe tax preparation fee refund check will be sent Thursday, September 7, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] ' claim has been approved for the full amount requested in his complaintThe check will be sent on Monday, May 11, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have have questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com: H&R Block disagrees with Ms [redacted] 's allegationsOur investigation reflects that, Ms [redacted] came to the H&R Block office and stated she had a child that was disabled and that she supportedShe was able to supply a social security number for the dependent, who is years oldAfter meeting with and interviewing Ms [redacted] twice and doing further research, we found that the child she was trying to claim was not a qualifying dependent and was deported for a crime back in 2010, back to his country Ms [redacted] provided a social security number willingly knowing that this person was deported in Furthermore, the original claim that she supported that dependent more than 50% was found to be untrue, as she reported support of up to $a year to the tax professional but then stated it was $per month to Thomas Nagorski, the District General ManagerWhen asked again what level of support she provided to the dependent, Ms [redacted] was unable to provide any proof of any support The state denied the dependent though a letter and we removed the dependent from the MIPR return, at no cost to Ms [redacted] This return was originally done as a hardship return and was prepared at a substantially discounted price to help the familyBased on the large inconsistencies of truth and the supporting information Ms [redacted] supplied to us for the preparation of the return, we are unable to assist her any further at this time.In light of H&R Block's above-referenced good-faith actions to resolve this matter, we respectfully request that this case be closedHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, we sincerely regret any misunderstandings Ms [redacted] may have as it relates to the term and conditions of H&R Block’s Peace of Mind® Extended Service PlanOur records reflect that the Internal Revenue Service (IRS) denied the Earned Income Tax Credit that was claimed on the original returnThis decision was based on IRS regulations and has nothing to do with the accuracy of our client’s tax return as it is our belief the return was prepared correctly with the information provided by our clientHowever, as a client service gesture we are refunding Ms [redacted] ’s tax preparation feesMs [redacted] can expect to receive the reimbursement checks within to business daysWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Quintina [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution to this matter, Mrs [redacted] has been contacted and a mutually acceptable resolution was reachedAs such, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Quintina M***Associate Business AnalystH&R Block
In response to Mr [redacted] ’s rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 03/02/and refer your office back to that responseWe respectfully ask the Revdex.com to close this case Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: when I brought my taxes to be prepared at HR block I had all the the papers I needed the person who did them DID NOT put in my (OTHER INCOME) and when I got the letter from the IRS I had called HR block within days and they never said to bring it in right away!! If I was told to bring it in right away I would have but I did contact them within the days I even gave them my personal information over the phone! Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I have not received the promised check yet and will not acceptclosure until I doPer the complaint it was mailed 10/7/andwe had a holiday so will respond when received.Thank you for your attention and assistance in this matter Regards, [redacted]
Dear Better Business, In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaint less the amount that was previously refunded The check will be sent out on Thursday, December 14, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I see this as H&R Block not taking responsibility for their faulty software I would say that $900+ dollars is a fairly large "penalty" If H&R Block wants to use semantics to justify not complying with their 100% guarantee then that is unfortunate, but I do not plan on closing this complaint with the corporate office until they make it right Corporate office wrote the faulty software and decided to guarantee their product, not the locally owned business I would hope the corporate office will make the right decision and refund us what was guaranteed in the documentation that was given to us Regards, [redacted] ***
Dear Revdex.com, In resolution of this matter, the Franchisee contacted Mrs [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,H&R Block has reviewed Mr [redacted] 's rebuttal to our prior responseThis response contains H&R Block's final positionIn response to Mr [redacted] 's rebuttal, the Franchise Mr [redacted] **., has refunded the the fee paid for the serviceThe check was mailed on April 14, While we regret Mr***'*s dissatisfaction with his experience at H&R Block, it is the Franchisee's belief that [redacted] handled the situation appropriatelyHowever, if Mr [redacted] has any further questions or concerns regarding this situation he may contact his local H&R Block office directly.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,To further respond to Mrs***'s rebuttal, please be advised that clients who file a tax return through H&R Block and receive H&R Block Emerald Advance line of credit there are specific payment options the clients are offered to ensure the Emerald Advance Payment is payed down by the required date of February 15th of each yearRefund Anticipation Check (RAC) is a service offered for an additional fee plus the cost of preparation that allow our client to pay all applicable fees through their tax refund rather than having to pay out of pocketOur client is also given the option to direct deposit their tax refund in an external bank account or on the H&R Block Emerald Card (EC)If the RAC is not chosen then the other option offered to our client is the IRS Direct Deposit (IRS DD) to an Emerald CardBy choosing IRS DD to EC, all applicable fees associated with the preparation of our clients tax return must be paid upon e-filing the returnThis option also authorizes H&R Block to automatically sweep the Emerald Card and pay down the Emerald Advance balance After which all remaining funds are deposited to the Emerald Card on record.In this case, Mrs [redacted] filed using the online version that best fit her specific tax needs, the H&R Block Basic for $Upon the release of her refund by the IRS to her Emerald Card, our records reflect that Mrs***’s tax refund was deposited on 1/30/On 1/30/2015, H&R Block bank swept the Emerald Card for the EA payment of $($+ $additional interest)Also on this same day 1/30/2015, Mrs [redacted] contacted H&R Block via phone and made an Emerald Advance payment of $At this point, records reflected that two payments had been madeH&R Block refunded the overpayment on 2/2/for $less the $applicable interest that accrued between the dates of 1/when the interest posted to the account to 1/when H&R Block received payment.Again, we sincerely apologize for any misinformation that was provided or any misunderstandings that Mrs [redacted] may have concerning H&R Block’s Emerald Advance line of credit We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
In resolution to this matter, The Office Manager has been in communication with Ms [redacted] At the time of Mrs [redacted] ’s tax office appointment, she did not bring in supporting documents to claim student loans she may have paidAs a result, an amended return was later preparedThe District Manager does not believe a tax preparation refund is warranted in this case, because the tax professional did file all documents that Mrs [redacted] provided We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com: In response to this matter, the Office Manager has attempted to contact Mrs [redacted] to further discuss this issueOur investigation reflects Mrs [redacted] did not inquire about the promotion at the time of her tax preparation appointmentThe promotion details are as follows; Promotion Date: February 15, - March 15, 2015.Requirements:Returns must be paid for and filed by midnight on March 15th, 2015.Client must ask for promotion and produce a receipt from Tax Season tax preparation to qualify for the promotional priceOnly new clients qualifyPersonal and business entity returns are eligibleMinimum promotion price is $75No other coupons or discounts may be applied to these returnsDiscount applies to tax preparation onlyWe would like to apologize to Mrs [redacted] for any confusion or miscommunication concerning this matterHowever, at this time Mrs [redacted] ’s complaint does not warrant a refund of tax preparation fees.We respectfully ask the Revdex.com to close this caseIf you should need anything further or have any questions, please do not hesitate to contact me [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] , per her request to contact her attorney to gain Power of Attorney in order to investigate on her behalf with the State of [redacted] directly We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolution.We ask that the Bureau note our current efforts to resolve Ms [redacted] ’s complaintSincerely,Michelle B***Associate Business AnalystH&R Block
In resolution to this matter, The District General Manager contacted Ms [redacted] directly to address her concernsWe would also like to apologize for any confusion concerning this issueWe have also met Ms***’s request to refund tax preparation feesWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ** Because it is a Bold face lieAll H&R Block had to do was tell me I needed to go to my local IRS office which they did not do The 100's of complaints on H&R Blocks [redacted] page stating that H&R Block does not offer any help to there clients prove what I am sayingAnd the fact that H&R Blocks client escalation team admitted to me that H&R Block is the one responsible for raising the flags for id theft with the irs admits they was at fault for my taxes being held up
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] ’s complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
[It is true that I approached HR block in their office in June of 2014, but way before that I engaged HR Block Expatriate services who assured me that they will file an extension and file a return ..once they failed to file a return I went to HR Block in MDIn regards to providing and records, I have not received any request from HR block to provide documentationI beleive we have already provided all the records and documentations to HR BlockI would be happy to provide any additional documents to HandR blockI like to resolve this issue as well and would like HR Block to simply fix the mistakes and honour their warranty by compensating us for the amount I requested in my original complaintThe amount I requested is very reasonable since several serious mistakes and huge delay in filling the tax return caused the problems] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount of tax preparation fees requested in her complaintPer the terms and conditions of the Peace of Mind contract, which states in part: "..you may obtain a full refund of the fee you paid for the Plan provided that within seven (7) days from the date of purchase..." Therefore, the fee paid for the product has not been refundedThe tax preparation fee refund check will be sent Thursday, September 7, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] ' claim has been approved for the full amount requested in his complaintThe check will be sent on Monday, May 11, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have have questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com: H&R Block disagrees with Ms [redacted] 's allegationsOur investigation reflects that, Ms [redacted] came to the H&R Block office and stated she had a child that was disabled and that she supportedShe was able to supply a social security number for the dependent, who is years oldAfter meeting with and interviewing Ms [redacted] twice and doing further research, we found that the child she was trying to claim was not a qualifying dependent and was deported for a crime back in 2010, back to his country Ms [redacted] provided a social security number willingly knowing that this person was deported in Furthermore, the original claim that she supported that dependent more than 50% was found to be untrue, as she reported support of up to $a year to the tax professional but then stated it was $per month to Thomas Nagorski, the District General ManagerWhen asked again what level of support she provided to the dependent, Ms [redacted] was unable to provide any proof of any support The state denied the dependent though a letter and we removed the dependent from the MIPR return, at no cost to Ms [redacted] This return was originally done as a hardship return and was prepared at a substantially discounted price to help the familyBased on the large inconsistencies of truth and the supporting information Ms [redacted] supplied to us for the preparation of the return, we are unable to assist her any further at this time.In light of H&R Block's above-referenced good-faith actions to resolve this matter, we respectfully request that this case be closedHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block