[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] I am rejecting this response because: The response is not only preposterous lies, but also grossly slanerous, especially if postedAlthough there was a small IRA withdrawal which I didn't recall had minimal tax responsibility, that part was never disputedFurthermore, for H&R Block to even attempt to present such pretext and deliberate obfuscation in their very untimely response should clearly indicate to any legal minded soul that they are fully aware of their own guilt in the true matter concerning a pre-taxed legal settlement which they mishandled so unprofessional that I began getting bills from the IRS for thousands of dollars over what was actually dueAs I am aware of how the corporate underworld works I do realize that all integrity is out the window when dealing with this sort, and the Revdex.com is likely neither bold, nor capable enough of any effective measure or mediation w/o themselves being subjected to corporate retaliationThanks for tryingGod bless America Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I Stated H&R Block offers no type of help to its costumersI will never set foot on any property that a H&R block office is locatedI have already taken over costumers away from H&R blockSo in that sence I got my money back plus someand I will continue to take away from H&R Block even if I have to pay to have someone else's is doneH&R Block only worries about ripping people off with advertisementSo I will continue to legally take costumers and money away from H&R BlockThe number of complaints on there face book page says the same thing I do Regards, [redacted] **
Dear Revdex.com, While we sincerely regret Mr [redacted] ’s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH & R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H & R Block fees are based on the number and complexity of the forms used and for the service that is providedAs it relates to this situation, our records reflect that Office Manager, Heather, has spoken to Mr [redacted] and provided a full explanation of the fees that were charged to prepare the returnMr [redacted] was given a $discount for being a new client at the time of preparationAs a result, we consider this matter resolvedSincerely, Natalie M [redacted] Associate Business Analyst H & R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Mr [redacted] but were unsuccessfulA letter was forwarded to Mr [redacted] ' e-mail address advising him to contact our office toll free ###-###-####If Mr [redacted] should contact us via this information, we will be happy to further assist him and address any concerns he might have We ask that the Bureau note our above-referenced efforts to contact Mr [redacted] to discuss his complaint Sincerely,Michelle B [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was promised that I would receive the tax software for two years for free and also to submit proof of purchase to be refunded for the money that I paid for the Tax Software, I sent proof of purchase and sent it the email address provided by them but I have not received a confirmation as they said they would and I also tried to contact them to the number provided but again, they are not responding, it looks like they only respond to you I need something in writing assuring me that I will be receiving the program for free for two years and also the money I paid for the program as they saidThank you, Regards, [redacted] ***
Dear Revdex.com, In response to Ms [redacted] complaint, it is important to us at H & R Block to give each of our clients the best service possibleUnfortunately, we are having difficulty contacting Ms [redacted] by phone or email regarding her concernsIt is important for us to attend to any requests our clients may have to ensure their concerns are addressedWe look forward to speaking with Ms***Sincerely, Natalie M [redacted] Associate Business Analyst H & R Block
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In response to this matter, our investigation has determined that Ms [redacted] ' complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the client.H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is H&R Block Franchisee, [redacted] believe that she has done so in this case by offering to amend Ms [redacted] 'return at no charge, to work with the IRS to have her income reclassified as not subject to tax (which client declined), and by refunding the tax preparation fee which Ms [redacted] ' paid to have her taxes preparedAs a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaintThe check will be sent out on Monday, June 8, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:thank you so much for your help in this matter .please do not close the case yet as I have not recieved the check and need to make sure they covered all the additional amounts I was forced to pay and should be covered by them also ,you guys are awesome Regards, [redacted] -***
Dear Revdex.com,As a one time courtesy, we have waived all finance charges incurred on Mr***'s Emerald Advance Line of CreditThis action will be reflected on Mr***'s statement that is scheduled to be mailed on March 20, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's request for a refund is being granted for the amount of $as requested in this complaintThis is the full paid price for the tax services provided to Mr [redacted] Refund claim ( [redacted] ) has been approved for Mr [redacted] 's refund and he will receive a check for the amount in approximately 7-business days.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, Jennifer S [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I forwarded the email to Mr [redacted] containing the email confirming the assessment form from Ms***Without or without the assessment form, a review of my documents filed could have been done in the mean timeMy complaint was filed on March 7th and the first response via Revdex.com was on April 5thWhen I was unable to get a response from the franchise owner, I called H&R block and opened up a case regarding this issueA case # was filed, but there was no follon either end (H&R corporate or Franchise)The gentleman who opened up the case file didn't tell me that each H&R block was individually ownedThis entire process has been unprofessional by corporate and franchise ownerI felt as though I was scammed when neither one of you responded to my concern with the assessment notice sent to meThis simple mistake makes me wonder if these employees are accredited with the right education background or necessary licensesThere was no need to wait for a copy of the assessment notice when you could have reviewed my taxes filedPlease see email below that was sent to Mr [redacted] with the email confirming noticed received via emailMr [redacted] was also sent a copy of the noticeHi Mr [redacted] ,Please see email below from Ms [redacted] confirming she received the assessmentIn your response to the Revdex.com you claimed you were unable to find a copy of this assessmentI find it quite concerning that there seems to be a disconnect with organization and perhaps client confidentiality of personal informationClaiming you were unable to locate the assessment copy validates that I have made the right choice to have my accountant review my taxes filed by H&R block*** Regards, [redacted] ***
Dear Revdex.com,In response to Mr***’s rebuttal we have agreed to issue the client a refund of $as requested We have also confirmed that Mr [redacted] has met with the tax office at this time and returns have been completed and provided to the client to sign and mail at no additional cost As a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseIf you should have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that although this resolution is NOT satisfactory to me, I don't feel anything else will be done about itEven after Ms [redacted] called me concerning the complaint she informed me that she was only repeating what they were told in training She admitted she gave incorrect/misleading info to me and that they have corrected the info that they are giving people going forward Although she did say they don't have the certain criteria for approval, they were told it was NO CREDIT CHECK! For HR Block to give me $in " [redacted] faith" means nothing, they should have given me all my money back or at least half for falsifying information, misleading customers and just out right lyingI am accepting the response because I am over it but I will NEVER use HR Block for anything and I will inform as many people as I can to BEWARE because HR Block is a SCAM out to get your money! Regards, [redacted]
Dear Revdex.com, In response to this complaint, The District Manager has contacted Mr [redacted] directly to address his concernsAs a client service gesture the District Manager has agreed to refund Mr [redacted] his tax preparation cost and the check should be received within 7-business days from today 5/27/Mr [redacted] has also requested to be removed from H&R Block’s contact list and the request has been processedAs a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I never once received an email from H&R Block, even though they stated in their statement that they emailed meI still have yet to receive an email from themI have however, received a phone call from Yolanda(here in Yakima) on Thursday, April 13, 2017, asking why I was an unsatisfied customerI explained to her that I was over charged, as [redacted] filed unnecessary forms for me, and since H&R Block charges by the form, I was overcharged quite a bit, and I would like a refund for most of itAlso, I explained to her that [redacted] , who filed my taxes for me, didn't go over and explain to me what the fees and charges wereYolanda was going to call me back after asking [redacted] , the store manager, what they could do for meI have yet to hear back from herAlso, it seems to me like H&R Block lies about most everythingYolanda told me that [redacted] had written on my file that they have for me, that he went through all the charges and fees with me, and that I seemed to be okay with itI had no idea what any of the charges were, as he did not go into detail about what they were forThe only charge that he did explain to me was the Tax Identity Shield for $I thought that I would need that at the time, but later realized that I didn'tThat one, I'm okay with, because that was my faultAnother example of them H&R Block lieing is, in their email response to the Revdex.comI have not one single email from H&R BlockI don't understand why they would state that they had emailed me, to try to contact me, when they obviously didn'tRegards, [redacted] Regards, [redacted]
Dear Revdex.com,In response to this matter, records reflect that Ms [redacted] was contacted by the district office directly and confirmed the cost of the State returnH&R Block prepares millions of tax returns each year and if an error is made, we are committed to making the situation rightUpon review of Ms [redacted] State tax notice, we thought it would be best to challenge the State of [redacted] ’s tax assessmentHowever, Ms [redacted] disagreed and did not want any additional work on our part and insisted that we refund her tax preparation feesAs such, on April 1, a reimbursement check for the State return prepared on our client’s behalf was mailed to the address on recordPlease note that Ms [redacted] Federal tax return was never questionedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this complaint, our records reflect that the district office has attempted to reach Mr [redacted] by phone but have been unsuccessfulWe will continue to correspond with Mr [redacted] in attempts to address his concernsWe ask that the Bureau note our current efforts to resolve Mr***'s complaint Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to Ms [redacted] 's rebuttal and to provide further clarification, our record does not reflect a scheduled appointment for Ms [redacted] prior to 9/7/During the summer months of July and August, the tax professional which Ms [redacted] mentions in her rebuttal was on an 8-week furloughAt H&R Block, we have highly trained tax professionals in place to provide year-round tax service to our clients and have confirmed that there were two office locations opened in the Syracuse area and Taft Rd during the summer months in questionAs it specifically relates to Ms [redacted] ’s situation who received a State Tax Notice in July 2016, it was days later in September that her first appointment was scheduledPer the terms and conditions of H&R Block’s Peace of Mind® Extended Service Plan (POM), it states in part: “Before such payment, you must” (a) notify Block of any government notice regarding such taxes within days from the date of the initial notice.” Therefore, the POM claim was denied for this reason as well as for the reason explained in our prior response dated 2/15/2017.As for the reimbursement of tax preparation fees which Ms [redacted] states she never received, our records further reflect that a refund of fees for tax year was mailed to the address on record 9/22/and cashed on 9/28/It is our belief there are no further reimbursements warranted in this caseSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] I am rejecting this response because: The response is not only preposterous lies, but also grossly slanerous, especially if postedAlthough there was a small IRA withdrawal which I didn't recall had minimal tax responsibility, that part was never disputedFurthermore, for H&R Block to even attempt to present such pretext and deliberate obfuscation in their very untimely response should clearly indicate to any legal minded soul that they are fully aware of their own guilt in the true matter concerning a pre-taxed legal settlement which they mishandled so unprofessional that I began getting bills from the IRS for thousands of dollars over what was actually dueAs I am aware of how the corporate underworld works I do realize that all integrity is out the window when dealing with this sort, and the Revdex.com is likely neither bold, nor capable enough of any effective measure or mediation w/o themselves being subjected to corporate retaliationThanks for tryingGod bless America Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I Stated H&R Block offers no type of help to its costumersI will never set foot on any property that a H&R block office is locatedI have already taken over costumers away from H&R blockSo in that sence I got my money back plus someand I will continue to take away from H&R Block even if I have to pay to have someone else's is doneH&R Block only worries about ripping people off with advertisementSo I will continue to legally take costumers and money away from H&R BlockThe number of complaints on there face book page says the same thing I do Regards, [redacted] **
Dear Revdex.com, While we sincerely regret Mr [redacted] ’s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH & R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H & R Block fees are based on the number and complexity of the forms used and for the service that is providedAs it relates to this situation, our records reflect that Office Manager, Heather, has spoken to Mr [redacted] and provided a full explanation of the fees that were charged to prepare the returnMr [redacted] was given a $discount for being a new client at the time of preparationAs a result, we consider this matter resolvedSincerely, Natalie M [redacted] Associate Business Analyst H & R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Mr [redacted] but were unsuccessfulA letter was forwarded to Mr [redacted] ' e-mail address advising him to contact our office toll free ###-###-####If Mr [redacted] should contact us via this information, we will be happy to further assist him and address any concerns he might have We ask that the Bureau note our above-referenced efforts to contact Mr [redacted] to discuss his complaint Sincerely,Michelle B [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was promised that I would receive the tax software for two years for free and also to submit proof of purchase to be refunded for the money that I paid for the Tax Software, I sent proof of purchase and sent it the email address provided by them but I have not received a confirmation as they said they would and I also tried to contact them to the number provided but again, they are not responding, it looks like they only respond to you I need something in writing assuring me that I will be receiving the program for free for two years and also the money I paid for the program as they saidThank you, Regards, [redacted] ***
Dear Revdex.com, In response to Ms [redacted] complaint, it is important to us at H & R Block to give each of our clients the best service possibleUnfortunately, we are having difficulty contacting Ms [redacted] by phone or email regarding her concernsIt is important for us to attend to any requests our clients may have to ensure their concerns are addressedWe look forward to speaking with Ms***Sincerely, Natalie M [redacted] Associate Business Analyst H & R Block
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In response to this matter, our investigation has determined that Ms [redacted] ' complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the client.H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is H&R Block Franchisee, [redacted] believe that she has done so in this case by offering to amend Ms [redacted] 'return at no charge, to work with the IRS to have her income reclassified as not subject to tax (which client declined), and by refunding the tax preparation fee which Ms [redacted] ' paid to have her taxes preparedAs a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaintThe check will be sent out on Monday, June 8, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:thank you so much for your help in this matter .please do not close the case yet as I have not recieved the check and need to make sure they covered all the additional amounts I was forced to pay and should be covered by them also ,you guys are awesome Regards, [redacted] -***
Dear Revdex.com,As a one time courtesy, we have waived all finance charges incurred on Mr***'s Emerald Advance Line of CreditThis action will be reflected on Mr***'s statement that is scheduled to be mailed on March 20, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's request for a refund is being granted for the amount of $as requested in this complaintThis is the full paid price for the tax services provided to Mr [redacted] Refund claim ( [redacted] ) has been approved for Mr [redacted] 's refund and he will receive a check for the amount in approximately 7-business days.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, Jennifer S [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I forwarded the email to Mr [redacted] containing the email confirming the assessment form from Ms***Without or without the assessment form, a review of my documents filed could have been done in the mean timeMy complaint was filed on March 7th and the first response via Revdex.com was on April 5thWhen I was unable to get a response from the franchise owner, I called H&R block and opened up a case regarding this issueA case # was filed, but there was no follon either end (H&R corporate or Franchise)The gentleman who opened up the case file didn't tell me that each H&R block was individually ownedThis entire process has been unprofessional by corporate and franchise ownerI felt as though I was scammed when neither one of you responded to my concern with the assessment notice sent to meThis simple mistake makes me wonder if these employees are accredited with the right education background or necessary licensesThere was no need to wait for a copy of the assessment notice when you could have reviewed my taxes filedPlease see email below that was sent to Mr [redacted] with the email confirming noticed received via emailMr [redacted] was also sent a copy of the noticeHi Mr [redacted] ,Please see email below from Ms [redacted] confirming she received the assessmentIn your response to the Revdex.com you claimed you were unable to find a copy of this assessmentI find it quite concerning that there seems to be a disconnect with organization and perhaps client confidentiality of personal informationClaiming you were unable to locate the assessment copy validates that I have made the right choice to have my accountant review my taxes filed by H&R block*** Regards, [redacted] ***
Dear Revdex.com,In response to Mr***’s rebuttal we have agreed to issue the client a refund of $as requested We have also confirmed that Mr [redacted] has met with the tax office at this time and returns have been completed and provided to the client to sign and mail at no additional cost As a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseIf you should have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that although this resolution is NOT satisfactory to me, I don't feel anything else will be done about itEven after Ms [redacted] called me concerning the complaint she informed me that she was only repeating what they were told in training She admitted she gave incorrect/misleading info to me and that they have corrected the info that they are giving people going forward Although she did say they don't have the certain criteria for approval, they were told it was NO CREDIT CHECK! For HR Block to give me $in " [redacted] faith" means nothing, they should have given me all my money back or at least half for falsifying information, misleading customers and just out right lyingI am accepting the response because I am over it but I will NEVER use HR Block for anything and I will inform as many people as I can to BEWARE because HR Block is a SCAM out to get your money! Regards, [redacted]
Dear Revdex.com, In response to this complaint, The District Manager has contacted Mr [redacted] directly to address his concernsAs a client service gesture the District Manager has agreed to refund Mr [redacted] his tax preparation cost and the check should be received within 7-business days from today 5/27/Mr [redacted] has also requested to be removed from H&R Block’s contact list and the request has been processedAs a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I never once received an email from H&R Block, even though they stated in their statement that they emailed meI still have yet to receive an email from themI have however, received a phone call from Yolanda(here in Yakima) on Thursday, April 13, 2017, asking why I was an unsatisfied customerI explained to her that I was over charged, as [redacted] filed unnecessary forms for me, and since H&R Block charges by the form, I was overcharged quite a bit, and I would like a refund for most of itAlso, I explained to her that [redacted] , who filed my taxes for me, didn't go over and explain to me what the fees and charges wereYolanda was going to call me back after asking [redacted] , the store manager, what they could do for meI have yet to hear back from herAlso, it seems to me like H&R Block lies about most everythingYolanda told me that [redacted] had written on my file that they have for me, that he went through all the charges and fees with me, and that I seemed to be okay with itI had no idea what any of the charges were, as he did not go into detail about what they were forThe only charge that he did explain to me was the Tax Identity Shield for $I thought that I would need that at the time, but later realized that I didn'tThat one, I'm okay with, because that was my faultAnother example of them H&R Block lieing is, in their email response to the Revdex.comI have not one single email from H&R BlockI don't understand why they would state that they had emailed me, to try to contact me, when they obviously didn'tRegards, [redacted] Regards, [redacted]
Dear Revdex.com,In response to this matter, records reflect that Ms [redacted] was contacted by the district office directly and confirmed the cost of the State returnH&R Block prepares millions of tax returns each year and if an error is made, we are committed to making the situation rightUpon review of Ms [redacted] State tax notice, we thought it would be best to challenge the State of [redacted] ’s tax assessmentHowever, Ms [redacted] disagreed and did not want any additional work on our part and insisted that we refund her tax preparation feesAs such, on April 1, a reimbursement check for the State return prepared on our client’s behalf was mailed to the address on recordPlease note that Ms [redacted] Federal tax return was never questionedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this complaint, our records reflect that the district office has attempted to reach Mr [redacted] by phone but have been unsuccessfulWe will continue to correspond with Mr [redacted] in attempts to address his concernsWe ask that the Bureau note our current efforts to resolve Mr***'s complaint Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to Ms [redacted] 's rebuttal and to provide further clarification, our record does not reflect a scheduled appointment for Ms [redacted] prior to 9/7/During the summer months of July and August, the tax professional which Ms [redacted] mentions in her rebuttal was on an 8-week furloughAt H&R Block, we have highly trained tax professionals in place to provide year-round tax service to our clients and have confirmed that there were two office locations opened in the Syracuse area and Taft Rd during the summer months in questionAs it specifically relates to Ms [redacted] ’s situation who received a State Tax Notice in July 2016, it was days later in September that her first appointment was scheduledPer the terms and conditions of H&R Block’s Peace of Mind® Extended Service Plan (POM), it states in part: “Before such payment, you must” (a) notify Block of any government notice regarding such taxes within days from the date of the initial notice.” Therefore, the POM claim was denied for this reason as well as for the reason explained in our prior response dated 2/15/2017.As for the reimbursement of tax preparation fees which Ms [redacted] states she never received, our records further reflect that a refund of fees for tax year was mailed to the address on record 9/22/and cashed on 9/28/It is our belief there are no further reimbursements warranted in this caseSincerely, [redacted] Associate Business AnalystH&R Block