Dear Revdex.com,While we understand that Ms [redacted] is stating she provided the notice to Ms***, Ms [redacted] was not her tax professional At this time the Franchise owner, Mr [redacted] , is attempting to assist the best he can and is happy to do soWe understand that Ms [redacted] believes the office had a copy of the notice but at this time, no copy can be foundWe again ask that Ms [redacted] contact the Franchise owner, Mr [redacted] , to provide the notice directly to him to have this matter resolved as timely as possibleMr [redacted] is also allowing us to provide his direct contact number and email address in this response so that she can work directly with him to resolve this matter Phone: ###-###-####Email: ***[redacted] @hrblock.com.We are unable to move forward with assisting Ms [redacted] until the document referenced above is received by the office/FranchiseeWe assure you that we are taking Ms***'s concern and request seriously and are making every effort to resolve this matter thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaintThe discount was provided at the time of service on May 27, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,We sincerely regret that Ms [redacted] feels that she was “vastly overcharged” for the services providedIt is truly our belief that at H&R Block we find our fees to be reasonable and highly competitive among tax institutionsFees are based on the number and complexity of the forms used and for the service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have the option to gather their documents and leave without incurring any cost whatsoever pursuant to our guarantee H&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions do not offerThe standard H&R Block Guarantee is included with every tax return we prepareThis guarantee states if H&R Block makes an error on your return, we’ll pay resulting penalties and interestIf you are audited, we’ll explain your IRS tax audit notice and the documentation you should provide to the auditorOther guarantees and products offered include the Maximum Refund Guarantee, Peace of Mind Extended Service Plan, Second Look Review, and Tax audit supportAs it relates to this case, our review determined that Ms [redacted] ’s tax return was prepared accurately and charged appropriately for the services providedTherefore, we must respectfully decline Ms [redacted] ’s request for reimbursement.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , It is the first time that I hear anything from the business I will try calling the phone that they list [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is just fine to me(they just keyed in what I had told them) I had been following up with their team from Mar onwards and it has been going round and round and I went to IRS office last week due to the frustration and after waiting for month for my appointment to show up at IRSthey checked the system and found nothing in my name nor IRS returns nor ITIN applicationthey told me to refile with them and thats what I had donei did get a call from their CAA yesterday telling if any notice or information comes from IRS to let them know and the will follow up, wich is fin with me, Regards, [redacted]
Dear Revdex.com, In resolution to this matter, records reflect that our district manager contacted Mr [redacted] directly and reached a mutually acceptable resolutionMr [redacted] , can expect to receive a partial refund of his tax preparation fees within to daysAs such, we consider this matter resolved.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.Sincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, While we sincerely regret Mrs [redacted] ’s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several gua***ees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block fees are based on the number and complexity of the forms used and for the service that is provided As it relates to this situation, our records reflect that Franchisee, Pamela A***, attempted to contact Mrs [redacted] several times to provide a full explanation of the fees that were charged to prepare her return, but was unsuccessfulMrs [redacted] did leave two voicemail'sA comparative review of the tax preparation fees assessed in and took place as wellIn review of this comparison, our records show that the return had 1099R (items), A- Net Operating Loss, and 1045A Election to Forego Carryback, which were items that were not on last year’s return, thus explaining the increase in cost The only matter of concern to Franchisee Pamela A***, was that Mrs [redacted] was charged for itemizing on Hawaii when it was not necessary, due to her negative AGIThe cost of that for this year is $As a client service gesture, we are sending Mrs [redacted] a $coupon for next year, for the overcharge of $plus an additional $for lack of tax professional oversight regarding a detailed explanation of differences year over year As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, Destini C [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] ' complaint is against a franchise office which has the responsibility to resolve this matter with your office and directly with the client.I attempted to reach Ms [redacted] to inform her that the owner of the location where her taxes were prepared was is in the process of reviewing her complaint and would be contacting her directly to addressHowever, Ms [redacted] does not speak English and therefore, the message was left with her sonH&R Block will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask the Bureau note our current efforts to address and resolve Ms [redacted] complaintSincerely,Quintina M***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hello ,My Name is [redacted] and this is a part of a complaint that you helped me with in with HR BLOCK .They had made a mistake on my tax return and and I had to pay several thousand dollars to the irs federal and state .They did finally pay me the federal part but now are refusing to pay the state tax mistake of I have spoken to them and the case # is [redacted] and the amount is $.I just recieved the request from the irs state part dec 20th Payment of please .plus I had the extra ins and they already admitted the mistake but I was told over the phone from "maya?" that they do not have to pay me anything !! Her # is [redacted] Regards, [redacted] -***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:In the beginning; everything this man [redacted] is saying is and untruthful, he called me and say that he needs to see the document that was sent to me by the IRS in which saidThat the dependent that I had was incorrect and, can not have it as dependent; and needed to be corrected, in which I said that I have three from the IRS; but those where just bills that was sent to me after Mr***rey made the amended.He insisted that he needs to see the such document at the point that, didn't want to talk to him.That document never existed, that was just a way to get away from the mistake made by such H&R office.2ndI never went and said that was my child, that's another lie from ***; that child is my fiance's son in which I have sent money to him and I have proof of it.I never provide a statement saying that I supported him with the $4,a year in which [redacted] said that I told to the tax "professional".The state never denied the dependent because Mr***rey caught the error of Mrs[redacted] .Mr.***rey which I believe he is really a professional went thru, all the papers that Mrs[redacted] did and he did found out that the social security was not working.So he amended all the forms( he corrected the mistake that Mrs[redacted] did)[redacted] is just a jerk, trying to defend one of the own and he doesn't know how to solve problems; I can't believe that [redacted] is the District General Manager, cause he didn't show Professionalism and Education and willing to solve this matter.At last he told me, that without the document from the IRS he couldn't help me and hung up.Another thing is that Mr[redacted] ***rey took every single copy of all I had.,and the paper that [redacted] wanted wasn't thereAnd you know why cause never existed right ***? Regards, [redacted]
Dear Revdex.com, In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaint The check will be sent out on Monday, May 16, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle U***Associate Business Analyst H&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that in Mr [redacted] came into the office to complete his tax return and although some documents were dropped off there were additional documents that would be required to complete the returnThe tax professional working with Mr [redacted] at that time, made several attempts to reach our client and have him return to the office with the additional information but when contact was finally made, we were told that Mr [redacted] had been involved in a major automobile accident and would require extensive rehabIt wasn’t until February that Mr [redacted] returned to the tax office and completed both the and tax returns at which point payment for both returns were settledPlease note that the and returns were prior year tax returns and had to be mailed to the taxing authoritiesAs such, Mr [redacted] was provided his client copy, envelopes and the appropriate addresses to mail the returnsWe sincerely regret Mr [redacted] dissatisfaction with our company However, it is our belief that once all relevant documents were provided to the tax professional the return was prepared accordinglyWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, H&R Block has recieved this complaint and has reached out to Mr [redacted] in order to get the corrected check to himWe have recieved the paperwork Mr [redacted] faxed on Saturday, August 8, 2015, however the paperwork is missing a notary stamp that is required in order to be processedWe recently tried to contact Mr [redacted] but were unsuccessfulA letter was forwarded to Mr [redacted] today, Monday August 10, to his mailing address advising him to contact us our office toll free at ###-###-####If Mr [redacted] should contact us via this information, we will be happy to instruct him that a notary stamp is needed on the Client Check Replacement Request FormMr [redacted] should obtain that notary stamp and fax the form again to ###-###-####Otherwise, we are unable to further assist in this matter.We ask that the Bureau note our above-referenced efforts to contact Mr [redacted] to discuss his complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, the tax preparer for the return, [redacted] , contacted the IRS on behalf of the client to inquire about the status of the tax refundThe findings of that phone call confirm that the IRS recieved the return that H&R Block on October 7, The IRS was holding the refund and could not disclose the reason to the tax professional during the call but stated that they were able to release the refund to the client directly by check on June 24, The IRS states that the check could take to weeks to reach Ms [redacted] In conclusion, the refund delay was caused by the IRS [redacted] contacted Ms [redacted] to give her the information from the IRS and Ms [redacted] appears to be satisfied with the resolution providedAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our research shows that Mr [redacted] used an H&R Block digital product to complete his return on his ownWe show that the client manually entered his account number incorrectly leaving off a "0" as well as a "7" when entering his direct deposit information into the programWhen the direct deposit was not able to be completed, our bank issued a paper check and mailed it to the address listed on the client's tax returnMr [redacted] has in formed H&R Block that the address on his return is no longer valid.At this time our banking department has received the required form completed by Mr [redacted] to have the direct deposit resent to the correct account once the check issued expires (which is days or approximately June 10th).As a courtesy for the delay in receiving his refund we have issued Mr [redacted] a refund of the product fees and a check has been mailed for this to the updated address that Mr [redacted] has provided.As a result, we consider this matter resolvedWe assure you that we take concerns of our clients seriously and make every effort to resolve matter thoroughly and fairly.We respectfully request the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:H&R Block is lying and making up excuses for their unprofessional workMy account was never frozen, I contacted my bank and they said they have no record if anyone trying to deposit money into my account, beside my employerH&R Block deliberately tried to hold my funds and it was only when I opened this complaint with the Revdex.com did they send me a checkI do not pay nor do I rewarded people or a business for poor work, as well as the countless disrespect that I received from H&R BlockI have informed [redacted] that H&R Block will never see me as their customer againSince [redacted] and H&R block are unwilling to make amends to this then I will have no other option to start arbitrationThank you in behalf of Revdex.com for doing an outstanding job on getting me my money, and shame on H&R Block for treating its customers like this Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:when a company that was paid to prepare taxes, makes errors, on said returns, three years in a row, and still never detected a problem, or did anying to correct it until we placed numerous calls, complaints and more, and takes no responsibility for the ripple effect, we will not let this drop or close this caseI think the general public needs to know how unwilling the company is to stand behind their work, and the landslide of errors they made doing he one job eye were hired to do, our taxesI will also re mention that there were errors in getting our reimbursement, checks never, sent, gen sent to wrong people, then made out to the wrong people!!!It should be noted we will also be filing a complaint with The Office of Directors, IRS, due to the negligence, and if need be we will also file complaints against the individual tax preparers, of them in total, that botched our returns, so grandlyJust because a major company thinks they can get away will this negligence doesn't mean they should, we will not stand down, until funds are refunded for 2015, in addition to all the hours that we missed from wrk dealing with all this Regards, [redacted] ***
Dear Revdex.com, In resolution to this matter, records reflect Mrand Mrs [redacted] received an IRS notice concerning disallowed travel expenses that were reported on the original return, for which the client supplied the figures to H&R BlockUnfortunately, and as stated above, the IRS disallowed the charitable deductionsH&R Block is claiming partial responsibility for the changes the IRS and State of North Carolina has made in regards to the tax returnH&R Block is assuming responsibility for the primary residence carryover error placed on the tax return for Therefore, we have assumed responsibility for $in additional federal tax, $in penalties, and $in interestAs far as North Carolina, we have paid $in additional tax, $in penalties, and $in interestAs a good faith gesture and courtesy, we also authorized the refund of fees for tax preparation from 2009-since we did not meet the [redacted] ’s expectationsThe total amount of tax preparation refunds provided was $Any remaining penalties and interest being currently being assessed by the IRS are in relation to the disallowed charitable contributions that the IRS disallowed, as the IRS did not accept the substantiation provided by the clientWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, Michelle B [redacted] Associate Business Analyst H&R Block
In response to Mr [redacted] ’s rebuttal, our review determines the rebuttal raises no new issuesI have included screen shots of the terms and conditions you must agree to before creating an account and filing a tax returnIt is our clients responsibility to read all terms and conditions before using a product or service H&R Block may provide Therefore, we stand by our original response dated 03/20/and refer your office back to that responseWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,While we understand that Ms [redacted] is stating she provided the notice to Ms***, Ms [redacted] was not her tax professional At this time the Franchise owner, Mr [redacted] , is attempting to assist the best he can and is happy to do soWe understand that Ms [redacted] believes the office had a copy of the notice but at this time, no copy can be foundWe again ask that Ms [redacted] contact the Franchise owner, Mr [redacted] , to provide the notice directly to him to have this matter resolved as timely as possibleMr [redacted] is also allowing us to provide his direct contact number and email address in this response so that she can work directly with him to resolve this matter Phone: ###-###-####Email: ***[redacted] @hrblock.com.We are unable to move forward with assisting Ms [redacted] until the document referenced above is received by the office/FranchiseeWe assure you that we are taking Ms***'s concern and request seriously and are making every effort to resolve this matter thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaintThe discount was provided at the time of service on May 27, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,We sincerely regret that Ms [redacted] feels that she was “vastly overcharged” for the services providedIt is truly our belief that at H&R Block we find our fees to be reasonable and highly competitive among tax institutionsFees are based on the number and complexity of the forms used and for the service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have the option to gather their documents and leave without incurring any cost whatsoever pursuant to our guarantee H&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions do not offerThe standard H&R Block Guarantee is included with every tax return we prepareThis guarantee states if H&R Block makes an error on your return, we’ll pay resulting penalties and interestIf you are audited, we’ll explain your IRS tax audit notice and the documentation you should provide to the auditorOther guarantees and products offered include the Maximum Refund Guarantee, Peace of Mind Extended Service Plan, Second Look Review, and Tax audit supportAs it relates to this case, our review determined that Ms [redacted] ’s tax return was prepared accurately and charged appropriately for the services providedTherefore, we must respectfully decline Ms [redacted] ’s request for reimbursement.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , It is the first time that I hear anything from the business I will try calling the phone that they list [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is just fine to me(they just keyed in what I had told them) I had been following up with their team from Mar onwards and it has been going round and round and I went to IRS office last week due to the frustration and after waiting for month for my appointment to show up at IRSthey checked the system and found nothing in my name nor IRS returns nor ITIN applicationthey told me to refile with them and thats what I had donei did get a call from their CAA yesterday telling if any notice or information comes from IRS to let them know and the will follow up, wich is fin with me, Regards, [redacted]
Dear Revdex.com, In resolution to this matter, records reflect that our district manager contacted Mr [redacted] directly and reached a mutually acceptable resolutionMr [redacted] , can expect to receive a partial refund of his tax preparation fees within to daysAs such, we consider this matter resolved.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.Sincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, While we sincerely regret Mrs [redacted] ’s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several gua***ees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block fees are based on the number and complexity of the forms used and for the service that is provided As it relates to this situation, our records reflect that Franchisee, Pamela A***, attempted to contact Mrs [redacted] several times to provide a full explanation of the fees that were charged to prepare her return, but was unsuccessfulMrs [redacted] did leave two voicemail'sA comparative review of the tax preparation fees assessed in and took place as wellIn review of this comparison, our records show that the return had 1099R (items), A- Net Operating Loss, and 1045A Election to Forego Carryback, which were items that were not on last year’s return, thus explaining the increase in cost The only matter of concern to Franchisee Pamela A***, was that Mrs [redacted] was charged for itemizing on Hawaii when it was not necessary, due to her negative AGIThe cost of that for this year is $As a client service gesture, we are sending Mrs [redacted] a $coupon for next year, for the overcharge of $plus an additional $for lack of tax professional oversight regarding a detailed explanation of differences year over year As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, Destini C [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] ' complaint is against a franchise office which has the responsibility to resolve this matter with your office and directly with the client.I attempted to reach Ms [redacted] to inform her that the owner of the location where her taxes were prepared was is in the process of reviewing her complaint and would be contacting her directly to addressHowever, Ms [redacted] does not speak English and therefore, the message was left with her sonH&R Block will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask the Bureau note our current efforts to address and resolve Ms [redacted] complaintSincerely,Quintina M***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hello ,My Name is [redacted] and this is a part of a complaint that you helped me with in with HR BLOCK .They had made a mistake on my tax return and and I had to pay several thousand dollars to the irs federal and state .They did finally pay me the federal part but now are refusing to pay the state tax mistake of I have spoken to them and the case # is [redacted] and the amount is $.I just recieved the request from the irs state part dec 20th Payment of please .plus I had the extra ins and they already admitted the mistake but I was told over the phone from "maya?" that they do not have to pay me anything !! Her # is [redacted] Regards, [redacted] -***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:In the beginning; everything this man [redacted] is saying is and untruthful, he called me and say that he needs to see the document that was sent to me by the IRS in which saidThat the dependent that I had was incorrect and, can not have it as dependent; and needed to be corrected, in which I said that I have three from the IRS; but those where just bills that was sent to me after Mr***rey made the amended.He insisted that he needs to see the such document at the point that, didn't want to talk to him.That document never existed, that was just a way to get away from the mistake made by such H&R office.2ndI never went and said that was my child, that's another lie from ***; that child is my fiance's son in which I have sent money to him and I have proof of it.I never provide a statement saying that I supported him with the $4,a year in which [redacted] said that I told to the tax "professional".The state never denied the dependent because Mr***rey caught the error of Mrs[redacted] .Mr.***rey which I believe he is really a professional went thru, all the papers that Mrs[redacted] did and he did found out that the social security was not working.So he amended all the forms( he corrected the mistake that Mrs[redacted] did)[redacted] is just a jerk, trying to defend one of the own and he doesn't know how to solve problems; I can't believe that [redacted] is the District General Manager, cause he didn't show Professionalism and Education and willing to solve this matter.At last he told me, that without the document from the IRS he couldn't help me and hung up.Another thing is that Mr[redacted] ***rey took every single copy of all I had.,and the paper that [redacted] wanted wasn't thereAnd you know why cause never existed right ***? Regards, [redacted]
Dear Revdex.com, In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaint The check will be sent out on Monday, May 16, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle U***Associate Business Analyst H&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that in Mr [redacted] came into the office to complete his tax return and although some documents were dropped off there were additional documents that would be required to complete the returnThe tax professional working with Mr [redacted] at that time, made several attempts to reach our client and have him return to the office with the additional information but when contact was finally made, we were told that Mr [redacted] had been involved in a major automobile accident and would require extensive rehabIt wasn’t until February that Mr [redacted] returned to the tax office and completed both the and tax returns at which point payment for both returns were settledPlease note that the and returns were prior year tax returns and had to be mailed to the taxing authoritiesAs such, Mr [redacted] was provided his client copy, envelopes and the appropriate addresses to mail the returnsWe sincerely regret Mr [redacted] dissatisfaction with our company However, it is our belief that once all relevant documents were provided to the tax professional the return was prepared accordinglyWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, H&R Block has recieved this complaint and has reached out to Mr [redacted] in order to get the corrected check to himWe have recieved the paperwork Mr [redacted] faxed on Saturday, August 8, 2015, however the paperwork is missing a notary stamp that is required in order to be processedWe recently tried to contact Mr [redacted] but were unsuccessfulA letter was forwarded to Mr [redacted] today, Monday August 10, to his mailing address advising him to contact us our office toll free at ###-###-####If Mr [redacted] should contact us via this information, we will be happy to instruct him that a notary stamp is needed on the Client Check Replacement Request FormMr [redacted] should obtain that notary stamp and fax the form again to ###-###-####Otherwise, we are unable to further assist in this matter.We ask that the Bureau note our above-referenced efforts to contact Mr [redacted] to discuss his complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, the tax preparer for the return, [redacted] , contacted the IRS on behalf of the client to inquire about the status of the tax refundThe findings of that phone call confirm that the IRS recieved the return that H&R Block on October 7, The IRS was holding the refund and could not disclose the reason to the tax professional during the call but stated that they were able to release the refund to the client directly by check on June 24, The IRS states that the check could take to weeks to reach Ms [redacted] In conclusion, the refund delay was caused by the IRS [redacted] contacted Ms [redacted] to give her the information from the IRS and Ms [redacted] appears to be satisfied with the resolution providedAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our research shows that Mr [redacted] used an H&R Block digital product to complete his return on his ownWe show that the client manually entered his account number incorrectly leaving off a "0" as well as a "7" when entering his direct deposit information into the programWhen the direct deposit was not able to be completed, our bank issued a paper check and mailed it to the address listed on the client's tax returnMr [redacted] has in formed H&R Block that the address on his return is no longer valid.At this time our banking department has received the required form completed by Mr [redacted] to have the direct deposit resent to the correct account once the check issued expires (which is days or approximately June 10th).As a courtesy for the delay in receiving his refund we have issued Mr [redacted] a refund of the product fees and a check has been mailed for this to the updated address that Mr [redacted] has provided.As a result, we consider this matter resolvedWe assure you that we take concerns of our clients seriously and make every effort to resolve matter thoroughly and fairly.We respectfully request the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:H&R Block is lying and making up excuses for their unprofessional workMy account was never frozen, I contacted my bank and they said they have no record if anyone trying to deposit money into my account, beside my employerH&R Block deliberately tried to hold my funds and it was only when I opened this complaint with the Revdex.com did they send me a checkI do not pay nor do I rewarded people or a business for poor work, as well as the countless disrespect that I received from H&R BlockI have informed [redacted] that H&R Block will never see me as their customer againSince [redacted] and H&R block are unwilling to make amends to this then I will have no other option to start arbitrationThank you in behalf of Revdex.com for doing an outstanding job on getting me my money, and shame on H&R Block for treating its customers like this Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:when a company that was paid to prepare taxes, makes errors, on said returns, three years in a row, and still never detected a problem, or did anying to correct it until we placed numerous calls, complaints and more, and takes no responsibility for the ripple effect, we will not let this drop or close this caseI think the general public needs to know how unwilling the company is to stand behind their work, and the landslide of errors they made doing he one job eye were hired to do, our taxesI will also re mention that there were errors in getting our reimbursement, checks never, sent, gen sent to wrong people, then made out to the wrong people!!!It should be noted we will also be filing a complaint with The Office of Directors, IRS, due to the negligence, and if need be we will also file complaints against the individual tax preparers, of them in total, that botched our returns, so grandlyJust because a major company thinks they can get away will this negligence doesn't mean they should, we will not stand down, until funds are refunded for 2015, in addition to all the hours that we missed from wrk dealing with all this Regards, [redacted] ***
Dear Revdex.com, In resolution to this matter, records reflect Mrand Mrs [redacted] received an IRS notice concerning disallowed travel expenses that were reported on the original return, for which the client supplied the figures to H&R BlockUnfortunately, and as stated above, the IRS disallowed the charitable deductionsH&R Block is claiming partial responsibility for the changes the IRS and State of North Carolina has made in regards to the tax returnH&R Block is assuming responsibility for the primary residence carryover error placed on the tax return for Therefore, we have assumed responsibility for $in additional federal tax, $in penalties, and $in interestAs far as North Carolina, we have paid $in additional tax, $in penalties, and $in interestAs a good faith gesture and courtesy, we also authorized the refund of fees for tax preparation from 2009-since we did not meet the [redacted] ’s expectationsThe total amount of tax preparation refunds provided was $Any remaining penalties and interest being currently being assessed by the IRS are in relation to the disallowed charitable contributions that the IRS disallowed, as the IRS did not accept the substantiation provided by the clientWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, Michelle B [redacted] Associate Business Analyst H&R Block
In response to Mr [redacted] ’s rebuttal, our review determines the rebuttal raises no new issuesI have included screen shots of the terms and conditions you must agree to before creating an account and filing a tax returnIt is our clients responsibility to read all terms and conditions before using a product or service H&R Block may provide Therefore, we stand by our original response dated 03/20/and refer your office back to that responseWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block