Dear Revdex.com: H&R Block disagrees with Ms [redacted] 's allegationsOur investigation reflects that, Ms [redacted] came to the H&R Block office and stated she had a child that was disabled and that she supportedShe was able to supply a social security number for the dependent, who is years oldAfter meeting with and interviewing Ms [redacted] twice and doing further research, we found that the child she was trying to claim was not a qualifying dependent and was deported for a crime back in 2010, back to his country Ms [redacted] provided a social security number willingly knowing that this person was deported in Furthermore, the original claim that she supported that dependent more than 50% was found to be untrue, as she reported support of up to $a year to the tax professional but then stated it was $per month to Thomas Nagorski, the District General ManagerWhen asked again what level of support she provided to the dependent, Ms [redacted] was unable to provide any proof of any support The state denied the dependent though a letter and we removed the dependent from the MIPR return, at no cost to Ms [redacted] This return was originally done as a hardship return and was prepared at a substantially discounted price to help the familyBased on the large inconsistencies of truth and the supporting information Ms [redacted] supplied to us for the preparation of the return, we are unable to assist her any further at this time.In light of H&R Block's above-referenced good-faith actions to resolve this matter, we respectfully request that this case be closedHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,We sincerely regret that Ms [redacted] feels that she was “vastly overcharged” for the services providedIt is truly our belief that at H&R Block we find our fees to be reasonable and highly competitive among tax institutionsFees are based on the number and complexity of the forms used and for the service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have the option to gather their documents and leave without incurring any cost whatsoever pursuant to our guarantee H&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions do not offerThe standard H&R Block Guarantee is included with every tax return we prepareThis guarantee states if H&R Block makes an error on your return, we’ll pay resulting penalties and interestIf you are audited, we’ll explain your IRS tax audit notice and the documentation you should provide to the auditorOther guarantees and products offered include the Maximum Refund Guarantee, Peace of Mind Extended Service Plan, Second Look Review, and Tax audit supportAs it relates to this case, our review determined that Ms [redacted] ’s tax return was prepared accurately and charged appropriately for the services providedTherefore, we must respectfully decline Ms [redacted] ’s request for reimbursement.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount of tax preparation fees requested in her complaintPer the terms and conditions of the Peace of Mind contract, which states in part: "..you may obtain a full refund of the fee you paid for the Plan provided that within seven (7) days from the date of purchase..." Therefore, the fee paid for the product has not been refundedThe tax preparation fee refund check will be sent Thursday, September 7, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, records reflect that our district manager contacted Mr [redacted] directly and reached a mutually acceptable resolutionMr [redacted] , can expect to receive a partial refund of his tax preparation fees within to daysAs such, we consider this matter resolved.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.Sincerely, [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is just fine to me(they just keyed in what I had told them) I had been following up with their team from Mar onwards and it has been going round and round and I went to IRS office last week due to the frustration and after waiting for month for my appointment to show up at IRSthey checked the system and found nothing in my name nor IRS returns nor ITIN applicationthey told me to refile with them and thats what I had donei did get a call from their CAA yesterday telling if any notice or information comes from IRS to let them know and the will follow up, wich is fin with me, Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , It is the first time that I hear anything from the business I will try calling the phone that they list [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:In the beginning; everything this man [redacted] is saying is and untruthful, he called me and say that he needs to see the document that was sent to me by the IRS in which saidThat the dependent that I had was incorrect and, can not have it as dependent; and needed to be corrected, in which I said that I have three from the IRS; but those where just bills that was sent to me after Mr***rey made the amended.He insisted that he needs to see the such document at the point that, didn't want to talk to him.That document never existed, that was just a way to get away from the mistake made by such H&R office.2ndI never went and said that was my child, that's another lie from ***; that child is my fiance's son in which I have sent money to him and I have proof of it.I never provide a statement saying that I supported him with the $4,a year in which [redacted] said that I told to the tax "professional".The state never denied the dependent because Mr***rey caught the error of Mrs[redacted] .Mr.***rey which I believe he is really a professional went thru, all the papers that Mrs[redacted] did and he did found out that the social security was not working.So he amended all the forms( he corrected the mistake that Mrs[redacted] did)[redacted] is just a jerk, trying to defend one of the own and he doesn't know how to solve problems; I can't believe that [redacted] is the District General Manager, cause he didn't show Professionalism and Education and willing to solve this matter.At last he told me, that without the document from the IRS he couldn't help me and hung up.Another thing is that Mr[redacted] ***rey took every single copy of all I had.,and the paper that [redacted] wanted wasn't thereAnd you know why cause never existed right ***? Regards, [redacted]
Dear Revdex.com, While we sincerely regret Mrs [redacted] ’s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several gua***ees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block fees are based on the number and complexity of the forms used and for the service that is provided As it relates to this situation, our records reflect that Franchisee, Pamela A***, attempted to contact Mrs [redacted] several times to provide a full explanation of the fees that were charged to prepare her return, but was unsuccessfulMrs [redacted] did leave two voicemail'sA comparative review of the tax preparation fees assessed in and took place as wellIn review of this comparison, our records show that the return had 1099R (items), A- Net Operating Loss, and 1045A Election to Forego Carryback, which were items that were not on last year’s return, thus explaining the increase in cost The only matter of concern to Franchisee Pamela A***, was that Mrs [redacted] was charged for itemizing on Hawaii when it was not necessary, due to her negative AGIThe cost of that for this year is $As a client service gesture, we are sending Mrs [redacted] a $coupon for next year, for the overcharge of $plus an additional $for lack of tax professional oversight regarding a detailed explanation of differences year over year As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, Destini C [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hello ,My Name is [redacted] and this is a part of a complaint that you helped me with in with HR BLOCK .They had made a mistake on my tax return and and I had to pay several thousand dollars to the irs federal and state .They did finally pay me the federal part but now are refusing to pay the state tax mistake of I have spoken to them and the case # is [redacted] and the amount is $.I just recieved the request from the irs state part dec 20th Payment of please .plus I had the extra ins and they already admitted the mistake but I was told over the phone from "maya?" that they do not have to pay me anything !! Her # is [redacted] Regards, [redacted] -***
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] ' complaint is against a franchise office which has the responsibility to resolve this matter with your office and directly with the client.I attempted to reach Ms [redacted] to inform her that the owner of the location where her taxes were prepared was is in the process of reviewing her complaint and would be contacting her directly to addressHowever, Ms [redacted] does not speak English and therefore, the message was left with her sonH&R Block will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask the Bureau note our current efforts to address and resolve Ms [redacted] complaintSincerely,Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that in Mr [redacted] came into the office to complete his tax return and although some documents were dropped off there were additional documents that would be required to complete the returnThe tax professional working with Mr [redacted] at that time, made several attempts to reach our client and have him return to the office with the additional information but when contact was finally made, we were told that Mr [redacted] had been involved in a major automobile accident and would require extensive rehabIt wasn’t until February that Mr [redacted] returned to the tax office and completed both the and tax returns at which point payment for both returns were settledPlease note that the and returns were prior year tax returns and had to be mailed to the taxing authoritiesAs such, Mr [redacted] was provided his client copy, envelopes and the appropriate addresses to mail the returnsWe sincerely regret Mr [redacted] dissatisfaction with our company However, it is our belief that once all relevant documents were provided to the tax professional the return was prepared accordinglyWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaint The check will be sent out on Monday, May 16, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle U***Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, [redacted]
Dear Revdex.com,In resolution to this matter, the tax preparer for the return, [redacted] , contacted the IRS on behalf of the client to inquire about the status of the tax refundThe findings of that phone call confirm that the IRS recieved the return that H&R Block on October 7, The IRS was holding the refund and could not disclose the reason to the tax professional during the call but stated that they were able to release the refund to the client directly by check on June 24, The IRS states that the check could take to weeks to reach Ms [redacted] In conclusion, the refund delay was caused by the IRS [redacted] contacted Ms [redacted] to give her the information from the IRS and Ms [redacted] appears to be satisfied with the resolution providedAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, H&R Block has recieved this complaint and has reached out to Mr [redacted] in order to get the corrected check to himWe have recieved the paperwork Mr [redacted] faxed on Saturday, August 8, 2015, however the paperwork is missing a notary stamp that is required in order to be processedWe recently tried to contact Mr [redacted] but were unsuccessfulA letter was forwarded to Mr [redacted] today, Monday August 10, to his mailing address advising him to contact us our office toll free at ###-###-####If Mr [redacted] should contact us via this information, we will be happy to instruct him that a notary stamp is needed on the Client Check Replacement Request FormMr [redacted] should obtain that notary stamp and fax the form again to ###-###-####Otherwise, we are unable to further assist in this matter.We ask that the Bureau note our above-referenced efforts to contact Mr [redacted] to discuss his complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:H&R Block is lying and making up excuses for their unprofessional workMy account was never frozen, I contacted my bank and they said they have no record if anyone trying to deposit money into my account, beside my employerH&R Block deliberately tried to hold my funds and it was only when I opened this complaint with the Revdex.com did they send me a checkI do not pay nor do I rewarded people or a business for poor work, as well as the countless disrespect that I received from H&R BlockI have informed [redacted] that H&R Block will never see me as their customer againSince [redacted] and H&R block are unwilling to make amends to this then I will have no other option to start arbitrationThank you in behalf of Revdex.com for doing an outstanding job on getting me my money, and shame on H&R Block for treating its customers like this Regards, [redacted]
Dear Revdex.com,In response to this matter, our research shows that Mr [redacted] used an H&R Block digital product to complete his return on his ownWe show that the client manually entered his account number incorrectly leaving off a "0" as well as a "7" when entering his direct deposit information into the programWhen the direct deposit was not able to be completed, our bank issued a paper check and mailed it to the address listed on the client's tax returnMr [redacted] has in formed H&R Block that the address on his return is no longer valid.At this time our banking department has received the required form completed by Mr [redacted] to have the direct deposit resent to the correct account once the check issued expires (which is days or approximately June 10th).As a courtesy for the delay in receiving his refund we have issued Mr [redacted] a refund of the product fees and a check has been mailed for this to the updated address that Mr [redacted] has provided.As a result, we consider this matter resolvedWe assure you that we take concerns of our clients seriously and make every effort to resolve matter thoroughly and fairly.We respectfully request the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I Stated H&R Block offers no type of help to its costumersI will never set foot on any property that a H&R block office is locatedI have already taken over costumers away from H&R blockSo in that sence I got my money back plus someand I will continue to take away from H&R Block even if I have to pay to have someone else's is doneH&R Block only worries about ripping people off with advertisementSo I will continue to legally take costumers and money away from H&R BlockThe number of complaints on there face book page says the same thing I do Regards, [redacted] **
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was promised that I would receive the tax software for two years for free and also to submit proof of purchase to be refunded for the money that I paid for the Tax Software, I sent proof of purchase and sent it the email address provided by them but I have not received a confirmation as they said they would and I also tried to contact them to the number provided but again, they are not responding, it looks like they only respond to you I need something in writing assuring me that I will be receiving the program for free for two years and also the money I paid for the program as they saidThank you, Regards, [redacted] ***
Dear Revdex.com, In resolution to this matter, records reflect Mrand Mrs [redacted] received an IRS notice concerning disallowed travel expenses that were reported on the original return, for which the client supplied the figures to H&R BlockUnfortunately, and as stated above, the IRS disallowed the charitable deductionsH&R Block is claiming partial responsibility for the changes the IRS and State of North Carolina has made in regards to the tax returnH&R Block is assuming responsibility for the primary residence carryover error placed on the tax return for Therefore, we have assumed responsibility for $in additional federal tax, $in penalties, and $in interestAs far as North Carolina, we have paid $in additional tax, $in penalties, and $in interestAs a good faith gesture and courtesy, we also authorized the refund of fees for tax preparation from 2009-since we did not meet the [redacted] ’s expectationsThe total amount of tax preparation refunds provided was $Any remaining penalties and interest being currently being assessed by the IRS are in relation to the disallowed charitable contributions that the IRS disallowed, as the IRS did not accept the substantiation provided by the clientWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, Michelle B [redacted] Associate Business Analyst H&R Block
Dear Revdex.com: H&R Block disagrees with Ms [redacted] 's allegationsOur investigation reflects that, Ms [redacted] came to the H&R Block office and stated she had a child that was disabled and that she supportedShe was able to supply a social security number for the dependent, who is years oldAfter meeting with and interviewing Ms [redacted] twice and doing further research, we found that the child she was trying to claim was not a qualifying dependent and was deported for a crime back in 2010, back to his country Ms [redacted] provided a social security number willingly knowing that this person was deported in Furthermore, the original claim that she supported that dependent more than 50% was found to be untrue, as she reported support of up to $a year to the tax professional but then stated it was $per month to Thomas Nagorski, the District General ManagerWhen asked again what level of support she provided to the dependent, Ms [redacted] was unable to provide any proof of any support The state denied the dependent though a letter and we removed the dependent from the MIPR return, at no cost to Ms [redacted] This return was originally done as a hardship return and was prepared at a substantially discounted price to help the familyBased on the large inconsistencies of truth and the supporting information Ms [redacted] supplied to us for the preparation of the return, we are unable to assist her any further at this time.In light of H&R Block's above-referenced good-faith actions to resolve this matter, we respectfully request that this case be closedHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,We sincerely regret that Ms [redacted] feels that she was “vastly overcharged” for the services providedIt is truly our belief that at H&R Block we find our fees to be reasonable and highly competitive among tax institutionsFees are based on the number and complexity of the forms used and for the service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have the option to gather their documents and leave without incurring any cost whatsoever pursuant to our guarantee H&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions do not offerThe standard H&R Block Guarantee is included with every tax return we prepareThis guarantee states if H&R Block makes an error on your return, we’ll pay resulting penalties and interestIf you are audited, we’ll explain your IRS tax audit notice and the documentation you should provide to the auditorOther guarantees and products offered include the Maximum Refund Guarantee, Peace of Mind Extended Service Plan, Second Look Review, and Tax audit supportAs it relates to this case, our review determined that Ms [redacted] ’s tax return was prepared accurately and charged appropriately for the services providedTherefore, we must respectfully decline Ms [redacted] ’s request for reimbursement.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount of tax preparation fees requested in her complaintPer the terms and conditions of the Peace of Mind contract, which states in part: "..you may obtain a full refund of the fee you paid for the Plan provided that within seven (7) days from the date of purchase..." Therefore, the fee paid for the product has not been refundedThe tax preparation fee refund check will be sent Thursday, September 7, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, records reflect that our district manager contacted Mr [redacted] directly and reached a mutually acceptable resolutionMr [redacted] , can expect to receive a partial refund of his tax preparation fees within to daysAs such, we consider this matter resolved.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.Sincerely, [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is just fine to me(they just keyed in what I had told them) I had been following up with their team from Mar onwards and it has been going round and round and I went to IRS office last week due to the frustration and after waiting for month for my appointment to show up at IRSthey checked the system and found nothing in my name nor IRS returns nor ITIN applicationthey told me to refile with them and thats what I had donei did get a call from their CAA yesterday telling if any notice or information comes from IRS to let them know and the will follow up, wich is fin with me, Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , It is the first time that I hear anything from the business I will try calling the phone that they list [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:In the beginning; everything this man [redacted] is saying is and untruthful, he called me and say that he needs to see the document that was sent to me by the IRS in which saidThat the dependent that I had was incorrect and, can not have it as dependent; and needed to be corrected, in which I said that I have three from the IRS; but those where just bills that was sent to me after Mr***rey made the amended.He insisted that he needs to see the such document at the point that, didn't want to talk to him.That document never existed, that was just a way to get away from the mistake made by such H&R office.2ndI never went and said that was my child, that's another lie from ***; that child is my fiance's son in which I have sent money to him and I have proof of it.I never provide a statement saying that I supported him with the $4,a year in which [redacted] said that I told to the tax "professional".The state never denied the dependent because Mr***rey caught the error of Mrs[redacted] .Mr.***rey which I believe he is really a professional went thru, all the papers that Mrs[redacted] did and he did found out that the social security was not working.So he amended all the forms( he corrected the mistake that Mrs[redacted] did)[redacted] is just a jerk, trying to defend one of the own and he doesn't know how to solve problems; I can't believe that [redacted] is the District General Manager, cause he didn't show Professionalism and Education and willing to solve this matter.At last he told me, that without the document from the IRS he couldn't help me and hung up.Another thing is that Mr[redacted] ***rey took every single copy of all I had.,and the paper that [redacted] wanted wasn't thereAnd you know why cause never existed right ***? Regards, [redacted]
Dear Revdex.com, While we sincerely regret Mrs [redacted] ’s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several gua***ees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block fees are based on the number and complexity of the forms used and for the service that is provided As it relates to this situation, our records reflect that Franchisee, Pamela A***, attempted to contact Mrs [redacted] several times to provide a full explanation of the fees that were charged to prepare her return, but was unsuccessfulMrs [redacted] did leave two voicemail'sA comparative review of the tax preparation fees assessed in and took place as wellIn review of this comparison, our records show that the return had 1099R (items), A- Net Operating Loss, and 1045A Election to Forego Carryback, which were items that were not on last year’s return, thus explaining the increase in cost The only matter of concern to Franchisee Pamela A***, was that Mrs [redacted] was charged for itemizing on Hawaii when it was not necessary, due to her negative AGIThe cost of that for this year is $As a client service gesture, we are sending Mrs [redacted] a $coupon for next year, for the overcharge of $plus an additional $for lack of tax professional oversight regarding a detailed explanation of differences year over year As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, Destini C [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hello ,My Name is [redacted] and this is a part of a complaint that you helped me with in with HR BLOCK .They had made a mistake on my tax return and and I had to pay several thousand dollars to the irs federal and state .They did finally pay me the federal part but now are refusing to pay the state tax mistake of I have spoken to them and the case # is [redacted] and the amount is $.I just recieved the request from the irs state part dec 20th Payment of please .plus I had the extra ins and they already admitted the mistake but I was told over the phone from "maya?" that they do not have to pay me anything !! Her # is [redacted] Regards, [redacted] -***
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] ' complaint is against a franchise office which has the responsibility to resolve this matter with your office and directly with the client.I attempted to reach Ms [redacted] to inform her that the owner of the location where her taxes were prepared was is in the process of reviewing her complaint and would be contacting her directly to addressHowever, Ms [redacted] does not speak English and therefore, the message was left with her sonH&R Block will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask the Bureau note our current efforts to address and resolve Ms [redacted] complaintSincerely,Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that in Mr [redacted] came into the office to complete his tax return and although some documents were dropped off there were additional documents that would be required to complete the returnThe tax professional working with Mr [redacted] at that time, made several attempts to reach our client and have him return to the office with the additional information but when contact was finally made, we were told that Mr [redacted] had been involved in a major automobile accident and would require extensive rehabIt wasn’t until February that Mr [redacted] returned to the tax office and completed both the and tax returns at which point payment for both returns were settledPlease note that the and returns were prior year tax returns and had to be mailed to the taxing authoritiesAs such, Mr [redacted] was provided his client copy, envelopes and the appropriate addresses to mail the returnsWe sincerely regret Mr [redacted] dissatisfaction with our company However, it is our belief that once all relevant documents were provided to the tax professional the return was prepared accordinglyWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaint The check will be sent out on Monday, May 16, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle U***Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, [redacted]
Dear Revdex.com,In resolution to this matter, the tax preparer for the return, [redacted] , contacted the IRS on behalf of the client to inquire about the status of the tax refundThe findings of that phone call confirm that the IRS recieved the return that H&R Block on October 7, The IRS was holding the refund and could not disclose the reason to the tax professional during the call but stated that they were able to release the refund to the client directly by check on June 24, The IRS states that the check could take to weeks to reach Ms [redacted] In conclusion, the refund delay was caused by the IRS [redacted] contacted Ms [redacted] to give her the information from the IRS and Ms [redacted] appears to be satisfied with the resolution providedAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, H&R Block has recieved this complaint and has reached out to Mr [redacted] in order to get the corrected check to himWe have recieved the paperwork Mr [redacted] faxed on Saturday, August 8, 2015, however the paperwork is missing a notary stamp that is required in order to be processedWe recently tried to contact Mr [redacted] but were unsuccessfulA letter was forwarded to Mr [redacted] today, Monday August 10, to his mailing address advising him to contact us our office toll free at ###-###-####If Mr [redacted] should contact us via this information, we will be happy to instruct him that a notary stamp is needed on the Client Check Replacement Request FormMr [redacted] should obtain that notary stamp and fax the form again to ###-###-####Otherwise, we are unable to further assist in this matter.We ask that the Bureau note our above-referenced efforts to contact Mr [redacted] to discuss his complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:H&R Block is lying and making up excuses for their unprofessional workMy account was never frozen, I contacted my bank and they said they have no record if anyone trying to deposit money into my account, beside my employerH&R Block deliberately tried to hold my funds and it was only when I opened this complaint with the Revdex.com did they send me a checkI do not pay nor do I rewarded people or a business for poor work, as well as the countless disrespect that I received from H&R BlockI have informed [redacted] that H&R Block will never see me as their customer againSince [redacted] and H&R block are unwilling to make amends to this then I will have no other option to start arbitrationThank you in behalf of Revdex.com for doing an outstanding job on getting me my money, and shame on H&R Block for treating its customers like this Regards, [redacted]
Dear Revdex.com,In response to this matter, our research shows that Mr [redacted] used an H&R Block digital product to complete his return on his ownWe show that the client manually entered his account number incorrectly leaving off a "0" as well as a "7" when entering his direct deposit information into the programWhen the direct deposit was not able to be completed, our bank issued a paper check and mailed it to the address listed on the client's tax returnMr [redacted] has in formed H&R Block that the address on his return is no longer valid.At this time our banking department has received the required form completed by Mr [redacted] to have the direct deposit resent to the correct account once the check issued expires (which is days or approximately June 10th).As a courtesy for the delay in receiving his refund we have issued Mr [redacted] a refund of the product fees and a check has been mailed for this to the updated address that Mr [redacted] has provided.As a result, we consider this matter resolvedWe assure you that we take concerns of our clients seriously and make every effort to resolve matter thoroughly and fairly.We respectfully request the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I Stated H&R Block offers no type of help to its costumersI will never set foot on any property that a H&R block office is locatedI have already taken over costumers away from H&R blockSo in that sence I got my money back plus someand I will continue to take away from H&R Block even if I have to pay to have someone else's is doneH&R Block only worries about ripping people off with advertisementSo I will continue to legally take costumers and money away from H&R BlockThe number of complaints on there face book page says the same thing I do Regards, [redacted] **
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was promised that I would receive the tax software for two years for free and also to submit proof of purchase to be refunded for the money that I paid for the Tax Software, I sent proof of purchase and sent it the email address provided by them but I have not received a confirmation as they said they would and I also tried to contact them to the number provided but again, they are not responding, it looks like they only respond to you I need something in writing assuring me that I will be receiving the program for free for two years and also the money I paid for the program as they saidThank you, Regards, [redacted] ***
Dear Revdex.com, In resolution to this matter, records reflect Mrand Mrs [redacted] received an IRS notice concerning disallowed travel expenses that were reported on the original return, for which the client supplied the figures to H&R BlockUnfortunately, and as stated above, the IRS disallowed the charitable deductionsH&R Block is claiming partial responsibility for the changes the IRS and State of North Carolina has made in regards to the tax returnH&R Block is assuming responsibility for the primary residence carryover error placed on the tax return for Therefore, we have assumed responsibility for $in additional federal tax, $in penalties, and $in interestAs far as North Carolina, we have paid $in additional tax, $in penalties, and $in interestAs a good faith gesture and courtesy, we also authorized the refund of fees for tax preparation from 2009-since we did not meet the [redacted] ’s expectationsThe total amount of tax preparation refunds provided was $Any remaining penalties and interest being currently being assessed by the IRS are in relation to the disallowed charitable contributions that the IRS disallowed, as the IRS did not accept the substantiation provided by the clientWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, Michelle B [redacted] Associate Business Analyst H&R Block