Handy Technologies, Inc.

Hi ***,We sincerely apologize for the inconvenienceWe've canceled all future bookings and deactivated the cleaning plan on your accountWe could not charge your card on file for today's booking so there is no refund to issueJust a reminder, if you ever need to cancel a cleaning plan
please visit your profile pageIf you need further assistance, please visit our help center Handy.com/help. Best,Dinis

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I read the response from the businessIt said that they will reach out to their claim department manager and then get back to Revdex.comThis response didn't address my concern at all.It would be great if you could continue to push them to address my concern -- pay the damage caused to me by their employee.Thanks!***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would have contacted the company if I could have found the form that doesn't require logging inI spent time systematically clicking through links in the help center looking for a page that didn't only include the button to "sign in to contact Handy" but also another way to reach themThe company's response to my complaint says that there is a form that doesn't require logging inI might never have filed a complaint if I had found that formI want an explanation of how to find it
Once I have that, I believe I will feel satisfied with the company's response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The recurring set up was first placed on your account on November ** when you scheduled your November ** booking with the coupon ***, which was redeemable only for recurring services When enrolling in this cleaning plan, you selected a weekly frequency. Though the
November **, November **, December *, and December ** cleanings were all cancelled individually, the recurring set up was not disabled, and continued to generate bookings The December ** cleaning was the sixth booking in the series I've refunded the both the $charge, and $** cancellation fee back to your card, the $refund will post back in your account in 3-business days.I can also confirm that your cleaning plan has now been successfully cancelled There are no bookings confirmed for future dates, nor will any be generated automatically.Best,

Hi ***, We apologize for any inconvenience caused by this issueWe've canceled all future bookings and deactivated the recurring cycle on your accountWe've converted the credit in your Handy account to a card refund instead at this timeYou'll receive it in to business daysIf you
ever need to contact us please visit our help center ***. Best, Dinis

Hi ***,We're sorry for any inconvenience causedChecking your account you place an order for service on May *** for a booking on May ***Since we're a subscription service you're required to choose how often you want the serviceWe generate bookings based on the frequency chosen when placing
your orderWe send out day reminder emails and hour secondary reminder emails for all upcoming bookings with usYou can cancel your service anytime using ***Regarding your most recent charge of $we've gone ahead and refunded your card as a courtesyTypically this charge is nonrefundable per our cancellation policyYou'll receive it in to business daysYour account has a already been deactivatedIf you're signed in on any devices you'll need to sign out to complete the processIf you need further assistance you can visit ***. Best,Dinis

Hi ***,We're sorry to hear about your experience on the Handy platformChecking your account we have records of emails you sent to us regarding the issues you were having and were responded to accordinglyWe received emails from you in October, November, and December and can see you received
support from usOn December *** your information was removed from our database including your banking information as requestedWe'll be sure to follow up with our remote office in Miami regarding your claim as wellIf you need further assistance, please visit our help center ***. Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company STILL has not removed my information from their systems and on 6/**/they charged my card $54, twice, for services that I never received and do not want!!! Refund all my money ($108) and remove all my information from your systemsI do not want to use your company and do not charge my card
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company STILL has not removed my information from their systems and on 6/**/they charged my card $54, twice, for services that I never received and do not want!!! Refund all my money ($108) and remove all my information from your systemsI do not want to use your company and do not charge my card
Sincerely,
*** ***

H ***, We've reviewed your refund with our payments team, and can confirm that the charge was reversed. Because the charge was refunded minutes after it was initially processed, the charge will be dropped in your statement, that is, you will not see any money taken from your account
when the charge was first taken on April * You will not see a charge back reflected because of the quick turn around in processing the refund. Best, Dinis

Hi ***,
Sorry to hear you had a bad experience with a professionalWe work really hard to ensure only the best of the best are approved to use the Handy platform, so we’re disappointed whenever pros let their customers downChecking your account we do see you emailed us
regarding this issueYou've been refunded for the $that was charged to your card on April ***You can expect to receive it in to business daysWe've also taken steps to ensure you do not get this professional again for any future booking with usIf there was any damage caused by the professional, please make sure you file a claim with us using our help center ***Someone will get back to you as soon as possible.
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for removing my information from your systemHowever, Handy.com mentioned I contacted them throughout several months, on numerous occasions, but were only able to provide one single date where they offered supportAnd that "support" was not helpful in anyway, which obviously led to this complaint
I don't like wasting my timeHandy.com / Handy Book, is a deceptive company that regularly takes advantage of their "contractors" under the guise & legal protection of a Tech Company, with no legal responsibilities to their clients, contractors, state or federal governmentShame on you Handy.com! I only worked as a contractor to pay for Christmas for my familySo, thank youYou've ruined and exploited a great business model to increase profitsYour response is rejectedMerry ChristmasBut thanks for addressing thisAt least you responded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and once the refund of $has successfully been credited to my visa on file I will consider the matter to be resolved
Sincerely,
*** ***

Hi ***,
We apologize for any confusion regarding our referral programChecking your friend *** account we do see they successfully booked using your referral link and $credit was applied to his bookingHowever, his booking is not scheduled until December ***
You can expect to receive your referral credit of $no later than December ***If you need further assistance please visit our help center ***.
Best,
Dinis

Hi ***,We do not sign customers up for our serviceThis can only be done through our website or mobile appsThis requires someone entering the account information and setting up their accountI see accounts in our system under name your nameThe email addresses that were used
are ***, ***, and ***If this is indeed fraud, you can report this using our help center ***.Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The recurring set up was first placed on your account on November ** when the customer scheduled their November ** booking with the coupon ***, which was redeemable only for recurring services The cleaning frequency was biweekly, and was generating hour bookings, per the customer's preference when scheduling their first appointmentMy response: The promotion was not binding and can be cancelledI cancelled it when I was not satisfied with the booking. Though the individual bookings for November ** and December * were cancelled, the recurring set up was not, and continued to generate bookings Customers are sent reminder emails seven days before each cleaning, as well as the day before the service is scheduled My response: the number given in that was my landline number and does not receive any text messagesI am in office during office hoursI did not see any voicemail alsoWhen I cancelled bookings after promotion, it was clear that the bookings are cancelled for goodThere was no reason to presume that it will be charged again as your system was not updating the cancellation properly.The next confirmed booking was scheduled for December **, the professional called and texted the customer regarding this appointment The January * professional called and had a second conversation with the account holder The January ** professional sent texts and called times, on February * the professional called times and sent text The February ** professional called twice and sent two texts.My response: the number given in that was my landline number and does not receive any text messagesI am in office during office hoursI did not see any voicemail alsoWhen I cancelled bookings after promotion, it was clear that the bookings are cancelled for goodThere was no reason to presume that it will be charged again as your system was not updating the cancellation properly.Customers can cancel the cleaning plan at anytime from both the mobile app and through our website; selecting the cleaning plan they wish to cancel, and following the instructions to complete the cancellation The customer's cleaning plan was cancelled yesterday, February ** at 10:AM. My Response: Cancelling Handy subscription is difficultNo one can call them and reach themI myself held phone calls for hrs many timesI have records to prove that I held phone and it is open secret as many have faced this problem(Revdex.com comments will justify)there are many articles also on google and blogs like ***The first email we received from the was on February **, after the last confirmed booking We've refunded three of the five bookings as a courtesy, for a refund of $($x 3) For more information on our cancellation policy, please refer to 4D in our Terms and Conditions ***
I thought it was cancelled in Nov and Dev and after seeming my statements only I found out that I have been getting charged for no serviceCompany did not occur any cost but my account has been debitedEver after deducting from $405, I still need the refund for $which is taken from my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved once the $credit has been applied to my credit card (to days from December ***)
Sincerely,
*** ***

Hi ***, We're very sorry to hear about this and sincerely apologize for the inconvenience this issue has caused youWe take all claims of theft very seriously and will take all the proper steps for a resolutionOur claims department will be in contact you via email regarding the status of
your claimIf you need further assistance, please visit our help center ***. Best, Dinis

Hi ***,
We're very sorry to hear about this and do apologize for the inconvenience and frustration causedWe've reached out to our claims department and have been advised that they have indeed emailed you regarding thisPlease check your email inbox for their responseIf
you need further assistance with anything please visit our help center ***
Best,
Dinis

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not yet been refundedPlease pass on the following account information so the Handy team can resolve my complaint. Account email: ***Account name: *** ***Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***