Handy Technologies, Inc.

Hi ***,
We apologize for the inconvenience caused by this and for any added frustrationChecking your account we do see that you canceled a booking minutes before a booking was set to beginPer our cancellation policy the charge for your July *** booking is non
refundableWe send day reminder emails and secondary hour reminder emails for all upcoming bookingsThis gives you ample time to cancel any unwanted bookings directly in your bookings page and avoid additional feesIf you need further assistance you can visit our help center Handy.com/help.
Best,
Dinis

Hello, we have refunded the $to the customer's cardThis will process in 2-business daysWe apologize for the initial confusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received their check todayIt was for $Why? My purchase price of their service was $I know it's just $difference, but after all I've gone through to get them to respond, why send less than promised?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:My complaint appears to have been resolvedI spent several hours searching for Handy's contact information on their site, ***, the Revdex.com, and finally my credit card companyI wasted about half of my work day and it put me behind with my clients
Luckily, a customer service agent with my credit card company had a resource for finding the contact information for companies that make it hard to get in touch with themIt turns out that it was the same number that the Revdex.com had on fileExcept the first couple of times I tried that number, the Handy automated phone system would drop my call before putting me in touch with a human beingHowever, the resource that my credit card company used also indicted that you have to press a very specific number combination to navigate their phone system in order to talk to someoneI finally was able to talk to a representative of Handy and get them to refund my credit card(They were kind of rude.) That being said, my credit card number is still in their system because they don't provide an option to delete it from my profileSo I need to call them again to get them to delete itSo again, major fail on Handy's partThis is the worst company I've ever dealt with!
Sincerely,
*** *** P.SI would include Handy in the CC field of this email, but what do you know? They don't provide an email address to contact them at!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** has already received a full refund to the card on file, processed on January ** at 4:PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedIt should be noted that the business, Handy, failed to send out a notice prior to service reminding me that an appointment was imminent as is their policy and am accepting their full refund this timeHopefully they will not fail to do this in the future with me or any other customer
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I want the following to be added to the record of complaint I filed against this company:Continuing service was cancelled in AugustThey did not do it; that is why I was charged in SeptemberWhy would I re-book them to clean when the person they sent ruined my wood furniture by cleaning it with window cleaner? Rhetorical question.I complained in September; they said they would cancel further bookingsThey still did not cancel it. I was billed again in October.This is not a "waving of fee." The service should have been cancelled in August as I originally requested. They charged me (twice) for services that were not requested, they should not have charged me a fee, they should not be "waiving a fee".*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, We appreciate your feedback regarding our help centerWe're always working to improve itYou can contact us using the help centerYou can also contact us on ***, ***, or *** if you use any of those services. Best, Dinis

Hi ***,
We're so sorry to hear about this and apologize for the inconvenienceChecking your account we see when you set it up you misspelled your email addressThat has since been corrected and you should not have any issues accessing your account or requesting a reset
password emailYour cleaning plan was cancelled as of March **, You will no longer have any future bookings with us unless you place a new order for serviceIf you'd like to dispute any recent charges with us, please visit Handy.com/help and our customer experience team will be able to assist you further.
Best,
Dinis

Hi ***,
We apologize for the inconvenience and any frustration caused by this issueChecking your account we see you reached out to us on Facebook and got this matter resolvedYou were refunded today November *** for $You can expect to receive it in to
business daysIf you need further assistance please visit our help center ***.
Best,
Dinis

Revdex.com:
Handybook has refunded the rest of my moneyIt took several more hours of phone calls, hold time, and effort on my part thoughI really honestly recommend the Revdex.com keeps a close eye on these scam artistsThank you for your helpI really think that
telling them I filed a Revdex.com complaint caused them to finally take actionI appreciate it.
At this time, my complaint, ID *** regarding Handybook, Inchas been resolved.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Hello-Thank you so much for your assistanceI am writing to let you know my money has been refundedIt was a very back and forth experience with this company until you got involvedThis company takes your money before the service is rendered, and before details are discussed with the worker coming to you home, and I don't believe that is stressed enough on their website and special promotional emailsIf you have an easy job, that's fineIf it's complicated, you can pay the service guy more money it appears or perhaps end up with a job half doneNo way to know details of your particular job and if worker can do more than one jobAlso, a worker can change the day before your job, which leaves you with a lot of questions for the new guy and no time to vet the guy out if its your first job. There are so many unknowns with this site and there is only a very slow email form for customer service and no real way to get a clear understanding for their processYou must have to go-fattitude and hope for the best and get ready to pay more if your work takes more to the service people doing your handy job directly, I believeIt is a very simple, simple job brokering site - almost too simple.I think Handy's thing is vagueness on their site and in the emails to you, and you lose your money if you cancel the day before because you don't have the information you need yet, and then they say, oh, well, that's our policy, we take money upfront! However, they did refund my money, with much work on my part and writing to Revdex.comThere is so much black and white to their handy man brokering sign up process - that doesn't consider any deviations - with no customer service phone number available, that that I can't imagine I'm the only one who has had this issueThey need to fix their FAQ's page or inform customer more about these strict policies and honor their hour cancellation policyThey kept my money because they said I cancelled the day before - but I cancelled at 1pm, not at 3pm when my appointment was for the next day. I was hours before the apptI was well within the cancellation period, I believedPlus, I had no idea they would charge my card before I had the serviceHandy is more like living social voucher with credits kept on their site for future services At least Living Social has a customer service number to work out issues and is very helpful and the customer is always right thereHandy was too difficult to deal with if you have an immediate question or concern and rewarding credits is their first line of defense instead of refunding your money to your credit card.Thank you very much-*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Although I don't agree with your response, I got my refundSo as far as I am concerned the matter is closedI will never use your business again and I will advise others not to use your business as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** was not told that she needs to purchase supplies from ***, this is an option when going through our application process, Handy professionals are welcome to purchase supplies on their at their local store *** *** chose to purchase the supply kit through ***, and must reach out to their support team to inquire about a refund.
*** *** requested to be made not active on the platform after her first two bookings cancelled, and she received no payment as it was outside the payment window.
Handy performs thousands of cleanings each day in cities across the country, it is unfortunate that she had customers cancelled on her first two jobs, but we are unable to prevent cancellations by customers.
*** ***'s personal information, which she supplied willingly as part of the application process, is secure

Hi,Checking your account I see you called in to us on August *** to cancel your recurring service and also requested for your account to be deactivatedThe agent you spoke with processed your requestsJust a reminder you can cancel your service anytime using our help center
Handy.com/helpChoose my existing bookings, select an upcoming booking, then choose cancel my regularly scheduled service. Best,Dinis

We apologize about the issues in sending this refund checkWe have updated your address information in our system and we have resent your checkWe apologize for any inconvenience that this has caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't see the response from the business (Handy.com).In the part of your message, I see my previous response to the first response from the business that didn't address my concerns.Thanks,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, We're sorry to hear about the back to back poor experiences you've had with us and apologize for the huge inconvenienceWe received your emails from May *** and May *** and respondedPlease check your email inbox for our responsesYou've been refunded for $on May ***
and $on May ***You can expect to receive both refunds in to business daysAs well additional credit was added to your Handy account for the inconvenienceYou now have enough credit to schedule a free hour bookingWe're primarily a subscription service and require customers booking through our website for cleaning service to select a cleaning planIf you after your first booking you can cancel your cleaning plan anytime in your account pageWe see a coupon was used for your order with us that required selecting a cleaning plan in order to redeem the discounted offer for your first bookingSince the discount only applies to your first booking, any following bookings in the plan would be billed at the hourly rateIf you need further assistance, feel free to respond to our emails or visit ***. Best, Dinis