Handy Technologies, Inc.

Hi ***,
You agreed to our terms of service upon order completionAs well our email reminders are a courtesy and are not requiredWe do give you the tools to manager your bookings in your account online and cancel any bookings that are not neededYou can also cancel your service anytime directly in your profile pageAs a courtesy we've refunded you for the October *** bookingThe refund is for $and you'll receive it in to business daysIf you need further assistance please visit ***
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***, We apologize for the inconvenience and for any frustration causedChecking your account we do see all future bookings have been canceled and the recurring cycle has been deactivatedYou also reached out to us on *** and have been refunded for the $on October ***
You'll receive it in to business days from the date the refund was processedWe send day reminder emails and secondary hour reminder emails for all upcoming bookings with usThese are courtesy emails and are not requiredWe give you the tools to manage your booking directly in your bookings pageYou can also cancel your service anytime directly in your profile pageAs requested, we've deactivated your accountIf you're signed in on any devices please sign out to complete the processWe've also requested for your credit card information to be removed from the systemThis typically takes to business days to completeJust a reminder you can request to close your account and remove your credit information by contacting us through our help center ***If you need further assistance please visit our help center. Best, Dinis

Hi ***,
We're so sorry to hear about this and apologize for any added inconvenience or frustrationWe looked into your account and are not seeing the $refund your're referring toFrom your most recent emails we do see you were asking for $to be refund to your cardAs explained by
our payments team, you disputed a charge for $for your June 3rd booking with your bankThe $in credit in your Handy account came from that chargeAs a result, you'll need to wait for your bank to complete the dispute and provide a resolutionIf you didn't open a dispute with your bank, we certainly could have refunded the $credit right awayWith that said, for the inconvenience and frustration you experienced with our customer service, we've added a free hour of credit to your Handy account in the amount of $This credit will be automatically applied towards your next booking with usIf you need further assistance, feel free to visit our help center *** and we'll be happy to help. Best,
Dinis

Hi Gu, In light of your response and the fact you were told over the phone that you would be refunded we've gone ahead and refunded your card for the $that was chargedYou'll receive it in to business daysIf you need further assistance with anything else please visit our help center Handy.com/help. Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Yes thank you, yesterday night the returned my withhold.
Sincerely,
***
***

Hi ***,
We apologize for the inconvenienceChecking your account we do see that the friend you referred has the same address including unit number as youUnfortunately per our terms of service you are not eligible to receive referral credit in this instanceAs well,
your friend did not use your referral code when they placed an order with usAs requested, your account has been deactivated and your billing information has been removed from the systemIf you're signed in on any devices please sign out to complete the processIf you need further assistance please visit our help center Handy.com/help.
Best,
Dinis

Hi Gu,
Checking your account we see you canceled your June *** booking within hours of the scheduled date and timePer our cancellation policy the charge is nonrefundableThe professional that was scheduled to come to your home that day must be compensated for their time
and effort to make it out to your homeYou canceled the booking almost a half hour before it was set to beginAs well when you signed up for service with us you selected to have service every weeksI see you canceled your April and May bookings but you did not cancel your June bookingAs a result a professional was scheduled to come out to youJust a reminder, we send day & 24hr secondary reminder emails for all upcoming bookings with usThis gives you ample time to cancel your bookings and avoid any additional charges.
Best,
Dinis

The recurring set up was first placed on your account on November ** when you scheduled your December * booking with the coupon REFERRAL_US, which was redeemable only for recurring services At this time, you selected a monthly recurring set up. The recurring set up was not disabled, and
continued to generate bookings The booking from January * was the second generated cleaning on this planThe cleaning plan has since been disabled, there are no cleanings confirmed for future dates, nor will any be generated automatically Additionally, the $charge was refunded to you yesterday, January *, and will post back in 3-business days. I've also had your credit card information removed from our third party, secure, payments processor. Please advise that the last four digits of your card will remain on file for proof of previous purchases

*** *** was a contracted worker on the Handy platform, and was not a Handy employee. Handy does not have a contact number as we have transitioned to an online Help Center as we feel it helps us serve the most customers, most efficiently. The documents needed for *** *** to file her
taxes will be mailed to the address on file, *** *** *** ** * *** *** *** This will be mailed some time in January, so that she can file taxes as an independent contractor. If there is an updated address you would like to provide, I'd be happy to make the necessary adjustments to your account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,
We're unable to locate a second booking on your account There is one confirmed booking on the account attached to the email *** The only booking on this account was a one time cleaning scheduled for
August **, 2014, *** ***, which was paid for using a *** voucher.There was no cleaning plan on this account as the only cleaning was a one-time cleaning You can cancel a cleaning plan from the Accounts page, selecting the plan from the drop down menu, and following the instructions to cancel.
If there is another account under a different email, please let me know the account information.
We've sent you a damage form so that our team can work with you to resolve this The form was sent to the email ***, please fill out the form at your earliest convenience A team member will reach out to you regarding the next steps in this process.
Best,
Dinis

Hello there, We have refunded the customer for the most recent booking in the amount of $the first booking will need to be refunded via check and that will be processed in 3-weeks and mailed to the customer's homeFinally the recurring booking on their account has been canceled

Hi ***,
We're very sorry to hear about this and apologize for any added inconvenience or frustration during this processWe've refunded the charges of $75, $15, and $to your card at this timeYou can expect to receive it in to business daysWe've also reached out to
someone regarding your claimYou can expect to receive a response via email as soon as possibleIf you need to contact us regarding your claim, please send an email to ***.
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID *** regarding Handybook, Inchas been resolvedThey returned the money back on my credit card on May **, Thank you so much for helping me accomplish the refund
/>
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely

I used Handy once in August and did not like the person they sent meShe moved at a glacial pace and after two hours had only covered the kitchen and one BR of two Bedroom apartmentWhat she had worked on wasnt very cleanThen she needed a break every minutes and wanted to drink the juice she saw in my fridge!
Anyway, once she left I canceled the Handy service thinking that was the end of the matterImagine my surprise when I see a $bill from handy charged to my card in SeptemberI called Handy and was told they billed me in error and this would be taken care ofI again made sure my account was canceled and was told that it wasGuess, what I was billed again in Oct & Nov and Dec! Finally I had to call my card company and dispute this via my CC to have the old charges reversedKeeping my fingers crossed to see what happens in Jan!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***, We have issued a refund for the $charge regarding your October ** cleaning The instructions do advise the cleaning professional of the location of the key (under doormat), and apologize that those instructions were not followed Please allow 3-business days for the
refund to post back in your account The refund is being processed to the card originally charged, a *** ending in ***.As a technology based company, we have transitioned to an online help modal via our Help Center, ***, as well feel it helps us serve the most customers, most efficiently We have transitioned away from phone support, and currently do not have agents available to take calls Because of this, I am unable to provide you a telephone number to call for assistance should you need it in the future. Best,

Revdex.com:Their message is correct, but have only been resolved after complaints have been filed They do not have easy access to customer service, nor do they want to give a return number Very unprofessional, but my money is refunded
**