Handy Technologies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***

Hi ***,
We apologize for any inconvenience this issue has causedWe do see that you placed an order with us on August *** for an August *** bookingWhen you placed your order you selected to have service done every weeksWe only schedule bookings based on the frequency
you selectedYou can cancel your service anytime directly in your profile pageYou can also cancel any unwanted bookings directly in your bookings pageWe send day reminder emails and secondary hour reminder emails for all upcoming bookingsThis gives you ample time to cancel any bookings you do not want and avoid any additional feesPer our cancellation policy the charge for your scheduled September *** bookings is nonrefundableIf you need further assistance please visit our help center at ***.
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Checking your account I see a total of $in charges since you've been with usYou've been refunded $on June ***You should have receive this refund to business days from that dateThis leaves you with a total of $that you've paid to usAn agent has responded to your email to us
Sorry for any confusion with the notification that your case has been closedIf this is not correct please respond to the email you were sent or file a new report using Handy.com/help. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Jean did speak with me on November *, 2015, and did tell me that they were not able to proceed with my claim I asked Jean how they were able to prove that the damage was not caused by faulty work by their contractor He did say it had been long - but also repeatedly said he was not from customer service and was only authorized to deliver the message to me and that he was NOT from customer serviceI again repeated that all I really wanted was for somebody to repair the damage and to check the remaining shelf that is in place that was also put up by a Handy contractor He said he would have somebody from customer service get in touch with me in the next few days Nobody called
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,So sorry for the frustration and inconvenience this matter has caused youWe've gone ahead and refunded you for both bookingsYou will receive this refund in to business daysAs requested we've also deactivated your accountIf you're signed in on any devices please sign out to
complete the process. Best,Dinis

Hi ***,
So sorry to hear about this and
apologize for the inconveniencePlease check your email inboxSomeone has reached out to you with an update regarding your claim with usIf you need further assistance or have any questions please respond to the email.
Best,
***

Hi,
I, *** ***, one of Handybook's *** experience shift leaders spoke to the *** (***) and advised the *** to file a police report for the alleged theft but she never did (we did followup with a phone call immediatelyThe assigned service professional
called us immediately after arriving at the ***s home and said that she would not be able to clean the home because there is so much clutter everywhere and that it needed to be cleared out before she could do any workWe already refunded the *** and have not had any further interactions with herThis is simply an allegation and the *** has not made an effort to get a police report
We would love to resolve the matter but in order to proceed with this case we will need a police reportPlease let me know what else you need so we can resolve this matter
All best,
***

Hi ***,
Checking your account we do see that you indeed placed an order using *** on September *** for a September *** bookingOn the *** it does state that you need choose regularly scheduled service with usSince you're required to choose regularly scheduled
service we see every weeks was the selected frequencyAs a result of this chose a booking was generated for October ***We send day reminder emails for all upcoming bookings and secondary hour reminder emailsThis gives you ample time to cancel any unwanted bookingsPer our cancellation policy the charge for your October *** booking is nonrefundable.
Best,
Dinis

Revdex.com:
I have reviewed the responses made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***, We apologize for any inconvenience and frustration caused by this issueWe can assist you with requesting a professional for your future bookings should you choose to order againChecking your account we also see that your emails have been responded toCheck your email inbox
for our responseYour account has been deactivatedIf you're signed in on any devices please sign out to complete the processWe've also refunded your card for $You'll receive it in to business daysIf you need further assistance with anything feel free to visit our help center ***. Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I am at an impassee with this organzation, and will communicate their deceptive practices to all that is possible
Sincerely,
*** ***

Hi ***,We're primarily a subscription service and require all customer signing up for our cleaning service to schedule regularly scheduled cleaningWhen you place your order you're also required to agree to our terms of serviceChecking your account I see you emailed us and your
service was canceled on August ***Just a reminder you can cancel your service anytime using our help center ***. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for the responseHowever, I have been advised FOUR times prior that a new check was going to be issued, and to date have received no checkI would like to keep the complaint open until a check arrives in my handThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hi ***,Checking your account I see $in credit was added to your Handy account for the charge on your first booking on May ***We notified you via email that we had trouble locating a professional for this booking and had to reschedule it to May ***On May *** the booking was
canceled and a credit of $was added to your Handy accountSince you signed up for recurring service with us your next appointment was scheduled for May ***The credit on your account as applied to your May *** bookingYour following bookings after May *** a professional was sent out to your home on both occasionsThey could not get in to get started so the bookings were canceledPer our cancellation policy the charge is nonrefundableYou can cancel your bookings as needed directly in your bookings page to avoid an additional feesYou can also cancel your service anytime through our help center ***A professional cannot manage your account for you and telling them you want to cancel will not cancel your serviceThey have no control over your accountOnly the customer has control over their account. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Jean did speak with me on November *, 2015, and did tell me that they were not able to proceed with my claim I asked Jean how they were able to prove that the damage was not caused by faulty work by their contractor He did say it had been long - but also repeatedly said he was not from customer service and was only authorized to deliver the message to me and that he was NOT from customer service.I again repeated that all I really wanted was for somebody to repair the damage and to check the remaining shelf that is in place that was also put up by a Handy contractor He said he would have somebody from customer service get in touch with me in the next few days Nobody called
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Handy has not responded to my question as to how they explain their fraudulent business practice of overbooking and taking money for services prior to completion, when they know they cannot meet the demand Unless you can guaranty with reasonable certainty that services can be provided to a customer, you should not take their money This is the second time this has happened to me when I book a cleaning for a holiday weekend If Handy does not have the staff to cover their appointments and cover any last minute call offs by employees they should not book (and take the money) for such a large amount of servicesRight now I can go on their website and book a last minute appointment for tomorrow and ANY TIMEI would like them to explain how that is possible It is fraudulent and deceptive and I intend to pursue all legal action including filing a complaint with the Attorney General's Consumer Protection AgencyWhile I was refunded my money, that does not clear the fraudulent business practices of this company I was placed in the position of having to clean my house myself and therefore lose time and energy elsewhere or hire another professional at the last minute, which of course wasn't even possible on a holiday
Sincerely,
*** ***

Hi ***,
Sorry for the inconvenience this has
caused youWe've removed your email address from all email lists at this timeYou will no longer receive future emailsIf by any chance you receive an email in the near future you can ignore itIf you need further assistance, please visit our help center Handy.com/help.
Best,
Dinis

Hi Elias,
As the recent cleaning, job was rescheduled outside the Handy platform after the professional provided you their personal number, this is in violation of section 3d of the Terms and Conditions agreed to when signing up for Handy, as is evident in the screenshot
attached to this message. I have reached out to the professional, Courtney, regarding your keys to coordinate the return, and have informed her local city manager of your experience for review of her status on the Handy platform.
I issued the $credits that were used to pay for this cleaning back to your account, and then converted the credits back to the card on file The $refund will post back in your account in 3-business days.
We will be sure to reach out to you if we hear back from Courtney.
If you would like to file a claim with us, you can do so by visiting ***, select Issues with a Professional, then 'something is damaged or missing' this will open a ticket to be responded to by our claims team as soon as possible