Handy Technologies, Inc.

According to the information that this customer provided us, they have not had a booking with us since October of Due to this we will not be able to complete this customer's request

Revdex.com:
I *** them and finally got my refund Perhaps thanks to the pressure you applied too.Thank you for your help
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company makes it impossible for anyone with security issues on their credit card to make alternate payment arrangementsMy bank advised me to no longer leave credit card information on websites that I don't trust - and this one I certainly DO NOT TRUST. I have yet to speak to an actual supervisor or anyone in charge of this serviceI have only reached call centers with people reading from scripts.I will continue to try and resolve this another way than giving over my credit card information on their website
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, We're very sorry for the mix up here and for the poor service you received from usChecking your account you were initially given credit of $until it was later determined that the professional was there waited for an hour and left per policyThe credit was then reversed
We've added $in credits to your accountYou can use this credit towards any future booking with us. Best, Dinis

Yes thank you, yesterday night the returned my withhold

Hi ***, We're very sorry to hear about this and do apologize for any inconvenience or frustration causedWe've refunded your card for both the $and $chargedYou'll receive it in to business daysAs requested we've also deactivated your accountIf you're signed in on any
devices please sign out to complete the processIf you need further assistance please visit our help center ***. Best, Dinis

Hi ***, Sorry for the inconvenienceWe've refunded your card for both the $and $charges at this timeYou can expect to receive it in to business daysWe've also removed your card information from the systemPlease keep in mind when viewing your account details, you will always see a record of the last card you had on file with usIf you need further assistance, please visit our help center ***. Best, Dinis

Hi ***,
We apologize for the inconvenience and any added frustrationYour cleaning plan has been canceled along with all future bookingsWe've refunded a total of $You can expect to receive it in to business daysWe've deactivated your account at this timeIf you're signed in
on any devices please sign out to complete the processWe've also requested for your credit card information to be removed from the systemThis typically takes to days to completeIf you need further assistance please visit our help center ***.
Best,
Dinis

Hello, we have refunded the $to the customer's cardThis will process in 2-business daysWe apologize for the initial confusion

Revdex.com:
At this time, my complaint, ID *** regarding Handybook, Inchas been resolved
Handybook stopped charging me, although they never deleted my credit card informationI'm still worried this could surface again
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Hi ***, We're sorry to hear about your experience, and the difficulty you were having with our team here We've refunded the $124, $15, and $charge to the card on file Please allow 3-business days for those funds to reflect in your account. Your cleaning plan has been
cancelled, your card removed from our system, and your account deactivated. Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received their check todayIt was for $Why? My purchase price of their service was $I know it's just $difference, but after all I've gone through to get them to respond, why send less than promised?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hi ***,
We're sorry to hear you've had trouble canceling your service with usYou can cancel it anytime directly in your profile pageWe do see your account has been deactivatedIf you're signed in on any devices please sign out to complete the processRegarding the
cancellation fee per our cancellation policy the charge for $is nonrefundableIf you need further assistance you can visit ***.
Best,
Dinis

Hi ***,
We apologize for the inconvenience caused by this and for any added frustrationChecking your account we do see that you canceled a booking minutes before a booking was set to beginPer our cancellation policy the charge for your July *** booking is non
refundableWe send day reminder emails and secondary hour reminder emails for all upcoming bookingsThis gives you ample time to cancel any unwanted bookings directly in your bookings page and avoid additional feesIf you need further assistance you can visit our help center Handy.com/help.
Best,
Dinis

Hi ***,We're very sorry to hear about this issue and sincerely apologize for any inconvenience or frustration this has caused youWe've reached out to the manager of our claims department regarding thisThey'll follow up with your directly via email as soon as
possible.Best,Dinis

Hi ***, We're sorry for any inconvenience or frustration this issue has caused youChecking your account we do see this matter was resolved on Yelp and a you were refunded in full for the $that was chargedWe are not seeing $in chargesIf so you can file a report with us on
Handy.com/help and we'll investigate this for youYour account has been deactivatedIf you're signed in on any devices please sign out to complete the process. Best, Dinis

Company could care less about their customers nor employees prime example look up Handy and call, exactly there isn't a number to call to book, cancel, nothingThey will get rid of their employees when their clients LIE about bookingsThey DO NOT give the referrals for bringing on other cleanersHow in the world can a company notice how many different sites customers and employees have to complain and still not solve issues outright through a phone callIf you worked for Handy such as I did sadly you'd get used to the hiccups with the APPLike what world are we in when you have an issues and cant immediately call your supervisor yet you email ON TIME, but don't get a response back for four daysReally?

Hi ***
Thanks for the additional informationThe email address on your account is *** and that's the email address all notifications are sent toIf you're not receiving them we suggest updating your email addressWe've refunded your card for $for the February *** booking you were not aware ofThis booking was generated by your cleaning plan that you ordered on November **, You selected the every weeks optionYou'll receive this refund in to business daysJust a reminder, you can manage your bookings in your Bookings Page and you can cancel your cleaning plan in your Accounts PageRegarding the credit of $in your Handy account, on January *** an order was placed for a February *** bookingThe credit was applied to that bookingYou then cancelled that booking and we converted that credit to a card refund for youIf you need further assistance, please visit our help center ***
Best,
Dinis
***
***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I like to pass on my sincere thanks to everyone at Revdex.com to get this issue resolved for meThank you all and you guys are doing an awesome job
Sincerely,
*** ***

We took another look at the check's status and can see that the check was issues on 1/** and arrived to the customer on 1/** (according to ***) but has not been cashed at this pointHopefully once the check is cashed this issue should be resolved