Handy Technologies, Inc.

We attempted to use the information provided here to refund this customer's credit to their cardHowever, this info seems to be inaccurate, once appropriate email or account name has been provided we will be able to refund the full amount

Revdex.com:
I *** them and finally got my refund Perhaps thanks to the pressure you applied too.Thank you for your help
Sincerely,
*** ***

Hi ***, Sorry for the inconvenienceWe've refunded your card for both the $and $charges at this timeYou can expect to receive it in to business daysWe've also removed your card information from the systemPlease keep in mind when viewing your account details, you will always see a record of the last card you had on file with usIf you need further assistance, please visit our help center ***. Best, Dinis

Hi ***, We're very sorry for the mix up here and for the poor service you received from usChecking your account you were initially given credit of $until it was later determined that the professional was there waited for an hour and left per policyThe credit was then reversed
We've added $in credits to your accountYou can use this credit towards any future booking with us. Best, Dinis

Hi ***,
We apologize for the inconvenience and any added frustrationYour cleaning plan has been canceled along with all future bookingsWe've refunded a total of $You can expect to receive it in to business daysWe've deactivated your account at this timeIf you're signed in
on any devices please sign out to complete the processWe've also requested for your credit card information to be removed from the systemThis typically takes to days to completeIf you need further assistance please visit our help center ***.
Best,
Dinis

Hi ***, We're very sorry to hear about this and do apologize for any inconvenience or frustration causedWe've refunded your card for both the $and $chargedYou'll receive it in to business daysAs requested we've also deactivated your accountIf you're signed in on any
devices please sign out to complete the processIf you need further assistance please visit our help center ***. Best, Dinis

Hi ***,We're sorry to hear you had trouble contacting us and we also apologize for the poor experience you've had using our serviceWe do offer contact forms a user can fill out through our help center that allows someone to contact us without signing inUnfortunately, we no longer offer phone
support and ask all users to contact via the help centerRegarding your booking yesterday, it's completely unacceptable for the professional to be late and then not show up at allWe've refunded the $you were charged back to your card at this timeYou can expect to receive it in to business daysWe've taken steps to ensure you do not get this professional again for any future booking with usWe've cancelled the cleaning plan on your accountYou will not have any future generated bookings, unless you place a new order for servicePlease use the login information below to access your Handy accountIf you need further assistance, please do contact us through our help center ***We'll be happy to help anytime. Email: ***Password: ***Best,Dinis

According to the information that this customer provided us, they have not had a booking with us since October of Due to this we will not be able to complete this customer's request

Hi ***
Thanks for the additional informationThe email address on your account is *** and that's the email address all notifications are sent toIf you're not receiving them we suggest updating your email addressWe've refunded your card for $for the February *** booking you were not aware ofThis booking was generated by your cleaning plan that you ordered on November **, You selected the every weeks optionYou'll receive this refund in to business daysJust a reminder, you can manage your bookings in your Bookings Page and you can cancel your cleaning plan in your Accounts PageRegarding the credit of $in your Handy account, on January *** an order was placed for a February *** bookingThe credit was applied to that bookingYou then cancelled that booking and we converted that credit to a card refund for youIf you need further assistance, please visit our help center ***
Best,
Dinis
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becausethis is only half of the money they owe meI had to pay cash for the second cleaning, because they still had not credited my account, or refunded my moneyAre they now saying they are refunding the $cash to my bank and the $credit to my Handy account? I prefer all cash and to not have to deal with them again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, We're sorry to hear about your experience, and the difficulty you were having with our team here We've refunded the $124, $15, and $charge to the card on file Please allow 3-business days for those funds to reflect in your account. Your cleaning plan has been
cancelled, your card removed from our system, and your account deactivated. Best, Dinis

Revdex.com:
At this time, my complaint, ID *** regarding Handybook, Inchas been resolved
Handybook stopped charging me, although they never deleted my credit card informationI'm still worried this could surface again
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Hi ***, We're sorry for any inconvenience or frustration this issue has caused youChecking your account we do see this matter was resolved on Yelp and a you were refunded in full for the $that was chargedWe are not seeing $in chargesIf so you can file a report with us on
Handy.com/help and we'll investigate this for youYour account has been deactivatedIf you're signed in on any devices please sign out to complete the process. Best, Dinis

Hi ***,
We're sorry to hear you've had trouble canceling your service with usYou can cancel it anytime directly in your profile pageWe do see your account has been deactivatedIf you're signed in on any devices please sign out to complete the processRegarding the
cancellation fee per our cancellation policy the charge for $is nonrefundableIf you need further assistance you can visit ***.
Best,
Dinis

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I like to pass on my sincere thanks to everyone at Revdex.com to get this issue resolved for meThank you all and you guys are doing an awesome job
Sincerely,
*** ***

Company could care less about their customers nor employees prime example look up Handy and call, exactly there isn't a number to call to book, cancel, nothingThey will get rid of their employees when their clients LIE about bookingsThey DO NOT give the referrals for bringing on other cleanersHow in the world can a company notice how many different sites customers and employees have to complain and still not solve issues outright through a phone callIf you worked for Handy such as I did sadly you'd get used to the hiccups with the APPLike what world are we in when you have an issues and cant immediately call your supervisor yet you email ON TIME, but don't get a response back for four daysReally?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I had a $credit in my account prior to 2/** which I was planning on using for my cleaning scheduled for 2/** as a one time cleanAfter the house cleaner arrived at my house on 2/** without notice and did not clean because I was out of the country, the $credit disappeared from my accountHandy, in their response to me mentions a cleaning on Jan* which I have no knowledge of and which does not show on my calendar No one contacted me about this supposed cleaning and it was never done .I just returned home from traveling and noticed that Handy charged my credit card on 2/** for $ In there response to me, Handy states they are returning $to my credit card but now they owe me another $as well since they have used my account credit for $and also charged my credit card an additional $ I would like a total of $returned to my credit and no further charges to be made
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We took another look at the check's status and can see that the check was issues on 1/** and arrived to the customer on 1/** (according to ***) but has not been cashed at this pointHopefully once the check is cashed this issue should be resolved

Hi ***,We're very sorry to hear about this issue and sincerely apologize for any inconvenience or frustration this has caused youWe've reached out to the manager of our claims department regarding thisThey'll follow up with your directly via email as soon as
possible.Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business is failing to mention that we both called the worker multiple times and went out to look for the worker and could not find the workerWe did every thing we could to find this person, but to no availTo make it worse, Handy does not have a phone number you can call to resolve these issues, so we could not reach them while this was going on and I could not speak to them afterwards to resolveAll I could do was email them back and forth, which was very unproductive
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***