Handy Technologies, Inc.

Hi ***,We're primarily a subscription service and require all customers that sign up for our cleaning service to choose regularly scheduled serviceUpon order completion you agree to our terms of serviceYou can cancel your service after your first cleaning has taken place anytime using our
help center ***Checking your account we've refunded $to your card on August ***It typically takes to business days to receive this refundWe've also canceled all future bookings and deactivated the recurring cycle on your accountYou can confirm this directly in your bookings pageI also notice the first appointment was booked with a coupon voucher which does state regularly scheduled service is required to redeem the discounted offer. Best,Dinis

Hi ***, We're sorry for any inconvenience caused by thisChecking your account you canceled a booking on October *** that was scheduled for 12:30pm at 11:43amSince you canceled the booking within hours of the scheduled date and time the charge is nonrefundable per our cancellation policy
When you placed your order for service you also had to agree to our terms of serviceWe also do have a cancellation policy you can find in our help center ***We send day reminder emails as well as secondary hour reminder emails for all upcoming bookingsThis gives you ample time to cancel any unwanted bookings and avoid any additional feesIf you need further assistance with this feel free to contact us using ***. Best, Dinis

Hi ***,
We sincerely apologize for the inconvenience and frustration causedAll future bookings have been canceled and the recurring cycle on your account has been deactivatedWe've refunded your card for $You can expect to receive it in to business daysWe're primarily a
subscription based service and placing an order for service on Handy.com does require regularly scheduled serviceYou can cancel this service anytime directly in your profile pageOur mobile apps for iOS and Android do allow you to schedule a one time cleaning at the regular rate of $35/hrIf you need further assistance please visit our help center at ***.
Best,
Dinis

Hi ***,We sincerely apologize for any inconvenience this has caused youJust a reminder canceling individual bookings does not cancel your regularly scheduled serviceYou can cancel your service with us anytime using ***We've gone ahead and refunded your card for $
You can expect to receive it in to business days. Best,Dinis

Hi ***,Thanks for providing such detailed informationI'm very sorry to hear about this and do apologize for any inconvenience causedThis situation was not handled properly and we'll be sure to follow up with both the professional that should have kept her promise to show up and the agents that
should have issued a refund right awayWe've gone ahead a refunded at total of $to your cardA refund for $was issued on July **A refund for $was issued today July ***You can expect to receive this refund in to business days. Best,Dinis

Hi ***,
We're sorry to hear you're having
issues with the Handy platform as an independent service providerWe have a help center available in the Handy Pro app that you can use to report any issuesChecking your account we do see your previous inquiries have been responded toDuring orientation, you should have been provided with information regarding any professional withholdingAlso covered during orientation, your pay tier is determined by the amount of jobs you complete and the rating from customers over the past daysIf you continue to have any issues going forward, please contact us through the help center in the Handy Pro app for assistance.
Best,
Dinis

Hi ***, We apologize for the inconvenience and any frustration caused trying to contact usWe've refunded your card for $at this timeYou can expect to receive it in to business daysIf you need to contact us please use our help center at
***. Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi Dinis, I understand your policy; but your actual execution,
in my opinion, had several intentional or unintentional traps to
misinform customer regarding the appointment schedule:Your
cancellation website doesn't provide a way to permanently cancel the
serviceAnd it is very confusingI cancelled all the services that I
could cancel at the time (which only allow me to cancel the service up
to May)As a customer, the UI makes it very easy to believe I
had cancelled all the service (not just the next two or three months)
You only send out SMS notification hours ahead of the appointment
That's the first time I only got to known the appointmentYour email
notification is very unstable (which ended up in my spam box, that I
have no way to find in a timely fashion)If you can send out SMS
notification, why not send it out much earlier when we can still cancel
it(Especially after the service hasn't been used for months)The way
you choose when and how to send out notification makes me impossible to
cancel the appointment in time.By the way, I called about this
twice (once in July, once in August) about this issueAnd your customer
service promised to refund each timeBut they didn't.Thanks,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** **

*** *** enrolled in a cleaning plan when she scheduled her first booking All charges were processed in accordance with our Terms and Conditions, agreed upon when confirming the first booking. *** *** has been refunded for all charges on her account, totaling $131. The early
cancellation fee was waived, there are no bookings on her account She may confirm this from the Bookings page of her Handy account

Hello ***, We'd like to sincerely apologize that you had trouble resolving your issues via our Help Center onlineI'd love to give you a helping hand so we can resolve this for you as soon as possible. After looking in to your payment history with us, I found that you did at
one point have separate accounts with usI could find the second account by searching our database by your phone numberYou had one Handy account associated by this email: *** (Cancelled on Dec *** at pm)And a second Handy account with a small difference by this email: *** (Cancelled on Feb *** at 10:am) On Dec *** you wrote in to our team requesting a refund for the Dec *** bookingThis refund of $was already issued as of Dec *** to the card we had on file for you which had the last digits: ***If you do not see this refund reflected in your records you will need to speak with your bank provider We can only issue refunds back to the credit card you made the original purchase. On the second account you were not aware of (***) was when your bookings for Jan *** and Feb *** occurredThe credit card we had on file for this account had the last digits: ***I just issued a refund today for $for the booking that occurred on Jan ***Please allow 3-business days before you see these funds reflected in your recordsYou were already refunded $for the booking on Feb *** on Feb ***You should see this in your records no later than Monday, Feb *** We apologize again for any frustration we have caused you while using our servicesBoth accounts have been cancelled so you will no longer receive our services unless you decide to book with us again in the futureIf you do not see the refunds that have already been issued you will have to speak with your bank provider about transferring your funds to the correct bank account. Best, Dinis

Hi ***, We apologize for the inconvenience and frustration caused trying to cancel your service with us and get this issue resolvedWe've refunded your card for the $that was chargedYou'll receive it in to business daysAll future bookings have been canceled and your recurring
service has been deactivatedIf you need further assistance please visit our help center ***. Best, Dinis

Hi ***,Sorry to hear about the confusion with our serviceAt the time of the booking all of our customers are notified that we require a recurring booking to be createdThis is very clearly listed in the booking flow and on our websiteBeing that you did not realize this I would be
more than happy to refund you that $is it has not been at this pointIf you have any other questions please let me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I haven't had any further correspondence from Handy in over a week after providing them with the information that they requestedI have followed up twice now
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I've used Handy several times One "professional" got bleach on our carpet One smelled so badly of cigarette smoke that it lingered in my home well after she left The other two were decent My last three bookings never got a pro assigned to them Twice I was notified in the hour prior to my appointment and the third time, not at all I was charged for that visit, even though nobody was even assigned to show up Customer service has not been overly helpful Giving me a $credit does not want to make me give your terrible company another chance

Hello there, We have now refunded the $cancellation fee and placed a request in the system for the $That $will be sent in the form of a check in 3-weeks due to it being a 3rd part purchase

Revdex.com:While they did not respond yet directly to my Revdex.com complaint, they finally came through via social media and refunded me everything in question
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I want the following to be added to the record of complaint I filed against this company:
Continuing service was cancelled in AugustThey did not do it; that is why I was charged in SeptemberWhy would I re-book them to clean when the person they sent ruined my wood furniture by cleaning it with window cleaner? Rhetorical questionI complained in September; they said they would cancel further bookingsThey still did not cancel it. I was billed again in OctoberThis is not a "waving of fee." The service should have been cancelled in August as I originally requested. They charged me (twice) for services that were not requested, they should not have charged me a fee, they should not be "waiving a fee"*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have received a response from Handy in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,When you signed up for regularly scheduled service with us on May *** you also agreed to our terms of serviceUnder our terms of service that you agreed to, you authorized us to scheduled bookings at the frequency you selected and gave us authorization to charge your card on file
the day prior to scheduled bookingCanceling individual appointments does not cancel your recurring serviceYou can cancel your recurring service anytime using our help center Handy.com/helpChecking your account I do see you were able to contact us and request canceling your serviceIf this was done prior to your July *** booking you would not have been chargedPer our cancellation policy the refund for your July *** booking is nonrefundable. Best,Dinis

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: [Your Answer Here] I read the response from the businessIt said that they will reach out to their claim department manager and then get back to Revdex.comThis response didn't address my concern at all.It would be great if you could continue to push them to address my concern -- pay the damage caused to me by their employee.Thanks!***