Handy Technologies, Inc.

Hi Elias, As the recent cleaning, job was rescheduled outside the Handy platform after the professional provided you their personal number, this is in violation of section 3d of the Terms and Conditions agreed to when signing up for Handy, as is evident in the screenshot attached to
this message. I have reached out to the professional, Courtney, regarding your keys to coordinate the return, and have informed her local city manager of your experience for review of her status on the Handy platform. I issued the $credits that were used to pay for this cleaning back to your account, and then converted the credits back to the card on file The $refund will post back in your account in 3-business days. We will be sure to reach out to you if we hear back from Courtney. If you would like to file a claim with us, you can do so by visiting ***, select Issues with a Professional, then 'something is damaged or missing' this will open a ticket to be responded to by our claims team as soon as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,
We're sorry for any inconvenience causedChecking your account we do see that you signed up for service on July *** for a July *** bookingEvery weeks was the frequency chosenWe see you contact us to move your August *** booking to September *** due to you being out of
townPer our cancellation policy since you canceled your September *** booking within hours of the scheduled date and time the $fee is nonrefundableYou can cancel your service anytime directly in your profile pageYou can also cancel any unwanted bookings directly in your bookings pageIf you need further assistance please visit our help center ***.
Best,
Dinis

Hi ***,
We're sorry for the inconvenience trying to cancel your cleaning planWe've cancelled your cleaning plan at this time along with all future bookingsWe've refunded your card for $You can expect to receive it in to business daysJust a reminder, you can
cancel your cleaning plan anytime directly in your Account pageIf you need further assistance, please visit our help center ***.
Best,
Dinis
[email protected]
[email protected]
[email protected]

Hi ***,
We're sorry for any inconvenience causedAll future bookings have been canceled and the cleaning plan on your account has been deactivatedWe've refunded $to your card at this timeYou'll receive it in to business daysJust a reminder, you can cancel your
cleaning plan anytime directly in your profile pageIf you need further assistance please visit our help center ***.
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I haven't had any further correspondence from Handy in over a week after providing them with the information that they requestedI have followed up twice now
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,We've gone ahead and canceled all future bookings and deactivated the recurring cycle on your accountWe've also deactivated your accountIf you're signed in on any devices please sign out to complete the processUnfortunately due to our cancellation policy we're unable to refund you
for your August *** bookingA professional was sent to your home but was not able to get in and get started and turned away by you at the doorWe send day reminder emails and secondary hour reminder emails for all up coming bookingsThis gives you ample time to cancel any bookings you do not need and avoid additional fees. Best,Dinis

Hi ***,We're sorry for any inconvenience causedChecking your account you place an order for service on May *** for a booking on May ***Since we're a subscription service you're required to choose how often you want the serviceWe generate bookings based on the frequency chosen
when placing your orderWe send out day reminder emails and hour secondary reminder emails for all upcoming bookings with usYou can cancel your service anytime using ***Regarding your most recent charge of $we've gone ahead and refunded your card as a courtesyTypically this charge is nonrefundable per our cancellation policyYou'll receive it in to business daysYour account has a already been deactivatedIf you're signed in on any devices you'll need to sign out to complete the processIf you need further assistance you can visit ***. Best,Dinis

Hi ***, Sorry to hear you had a bad experience with a professionalWe work really hard to ensure only the best of the best are approved to use the Handy platform, so we’re disappointed whenever pros let their customers downChecking your account we do see you emailed us regarding this
issueYou've been refunded for the $that was charged to your card on April ***You can expect to receive it in to business daysWe've also taken steps to ensure you do not get this professional again for any future booking with usIf there was any damage caused by the professional, please make sure you file a claim with us using our help center ***Someone will get back to you as soon as possible. Best, Dinis

Hi ***,Unfortunately you were given incorrect informationRegardless of the reason when you cancel a booking within hours of the scheduled booking the charge is nonrefundableWe'll certainly follow up with the agent you spoke withWe send out day reminder emails and secondary reminder emails
hours prior to the scheduled date and time for all bookingsThese are courtesy emailsHowever, the customer that signs up for regularly scheduled service with us is responsible for managing their bookingsWe give you the tools to cancel bookings as needed directly in your bookings pageIf you decide you no longer want the service you can cancel anytime using Handy.com/help. Best,Dinis

Hi ***,So sorry to hear about the poor experience you've had with our service and for any inconvenience this has caused youWe've gone ahead and refunded $to your cardYou can expect to receive it in to business daysWe've also requested for your credit card information to be
removed from our systemThis typically takes a few business days to complete. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thanks for the responseI just want my full refund from Handy Company took from me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
I'm sorry that your card was charged repeatedly against your wishesWe have refunded each charge and they should have posted back onto your cardI have also double checked your account in our system and there are no future appointments or pending chargesIn addition,
I have deleted your card from our systemYou have nothing to worry about going forward

Hi ***, Our Customer Experience Team Lead, Katelyn, contacted you via your email ***You have different accounts with us so we apologize if your main line for communication is ***. You're correct, we do not offer one-time cleanings which is
why we asked you, and why we ask all of our customers, to subscribe for a commitment of months, months, or monthsThis plan is explained prior to completing your first booking purchase and the cancellation policy is explained underneath your billing information also prior to clicking on the button to complete your purchase You completed your booking for January *** and rated your professional starsWe refunded you $for your January *** booking for the account associated with ***We will not be able to refund you for the $fee incurred under the account associated by *** Best, Dinis

Revdex.com:I *** them and finally got my refund Perhaps thanks to the pressure you applied too.Thank you for your help
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As per the other email that I received, both September and October charges are supposed to be removedIn addition, there should be NO late fee charged, as I was told there would be when I called to complain about the October charge
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have received a response from Handy in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,
My apologies that the first professional acted inappropriately, arrived late and left earlyWe do not condone that behavior by any professional on our platformPlease reach out to us *** with any issue so that we may take care of this for youWe will work
hard to accommodate your request and I apologize that you were cancelled on

Hi ***,We sincerely apologize for any inconvenience and frustration causedChecking your account we do show that you've been refunded for the booking and was offered a complimentary booking on November ***You can also use the voucher you paid for again by placing a new order with us and
following the same steps you initially followed to place your order with usThe voucher code is ***If you need further assistance please visit our help center ***. Best, Dinis