Handy Technologies, Inc.

Hi ***,
We sincerely apologize for the inconvenience and frustration causedWe certainly realize having a booking rescheduled at the last minute can be a frustrating experienceYour booking was rescheduled in order to be filledThis was mainly due to professional
availability along with high demand for our services in your areaWe've gone ahead and refunded $to your card at this timeYou can expect to receive it in to business daysWe've also added additional credit to your Handy account for the inconvenienceIf you need further assistance please visit our help center at ***.
Best,
Dinis

Sorry to hear about the issues you have had with our serviceWe currently have all of the information about our service and plenty of FAQ listed at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I also preveiously requested that ALL of my information be removed from your systems, including, but not limited to, names, addresses, credit card information, phone number, email, etcI have no need for using the credit issued to meThe fact that I had to report this to the Revdex.com has proven to me that Handy is a company I never want to work with again.Thank you,**
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,We have been in touch with you regarding reaching out to our Payments team so that this invoicing process can proceed and resolveWe have copied them on this concern and they will reach out and handle your caseBest,Team Handy

Hi ***,So sorry to hear about the poor experience you've had with our service and for any inconvenience this has caused youWe've gone ahead and refunded $to your cardYou can expect to receive it in to business daysWe've also requested for your credit card information to be removed
from our systemThis typically takes a few business days to complete. Best,Dinis

Hi there,
An email representative has already responded to your email and provided you with a refundPlease take a look at your inbox as soon as possible.
-Dinis

Hi ***,
We apologize for the inconvenience this issue has causedChecking your account we do see that you reached out to us on Facebook regarding this and was able to resolve this issueYour card was refunded for $on December ***You can expect to receive it in
to business days from the date the refund was processedAll future bookings have been canceled and your cleaning plan has been deactivatedIf you need further assistance please visit our help center ***.
Best,
Dinis

Hi ***,
We're very sorry for the inconvenience and frustration causedYour service has been canceled with usWe've also deactivated your accountIf you're signed in on any devices please sign out to complete the processWe've also requested for your credit card
information to be removed from the systemThis typically takes to business daysIf you need further assistance you can contact us using our help center ***.
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was no solution provided, Handy doesn' take responsiblity for the actions of the cleaners they hire, I hired someone to clean my house, not steal my belongings Perhaps you might understand if your belonging were taken.Thank you,*** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello there, we have gone ahead and refunded the $requested due to the low quality cleaningAs previously mentioned we are not going to be able to proceed with the claim for the wedding ring given the time that has elapsed, it is very difficult or impossible to ascertain that any loss was a
direct result of the professional's presence and actionsThank you

We apologize for the poor experience that this customer has had with our service and it appears that a refund for $50, the price that she paid for her most recent booking, was issued on 3/**Also we will be sure to follow up with all of our agents to ensure that they are providing the best customer
experience possibleThis refund will take 3-business days to post depending on the bank or credit card company

Hi ***,
We're very sorry for the mix up here and for the poor service you received from usChecking your account you were initially given credit of $until it was later determined that the professional was there waited for an hour and left per policyThe credit was
then reversedWe've added $in credits to your accountYou can use this credit towards any future booking with us.
Best,
Dinis

Hi ***,We sincerely apologize for any inconvenience or frustration trying to contact usJust a reminder you can request a card refund instead of a credit using our help center ***We've gone ahead and refunded your card at this timeYou can expect to receive it in
to business days. Best,Dinis

Hi ***
We're sorry to hear of the billing issue you were experiencing with your account The $fee was first charged on December ** for a December ** cleaning, job *** When this booking was cancelled, the cost was credited back to your Handy account as
credits Those credits were then applied to job *** on January * This cleaning was scheduled for February **, and was cancelled on February ** When this booking was cancelled, the $credits were issued back to your Handy account We've converted those credits back to your credit card Please allow 3-business days for those funds to be reflected in your account.
We've removed your credit card information removed from our third party, secure, payments processor Please advise that the last four digits of your card will remain on file for proof of previous purchases.
Best,
Dinis

We have refunded the $charge from the booking and the $cancellation fee due to the cancellation occurring min outside our automatic windowThose refunds will process in 2-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want my money backThe $cancellation fee is 100% ***The only acceptable resolution will be a refund of this shady chargeThe Handy organization is beyond stupid if they think this cancellation fee will make me ever use their service againI have been a regular customer for years and I will now encourage everyone I know to not use their service either
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

There was a withholding placed on *** *** account for not arriving to a scheduled appointment that she attached herself to *** *** had informed us that there was an issue with the customers address bringing her to a place other than the booking location *** *** confirmed the address with the customer the night before, as seen in the attached image. After receiving *** *** email, a member of our payments team reversed the withholding Because *** *** did not attend the booking nor provide any service to the customer, *** *** will not be paid for this booking, but the withholding penalty has since been reversed. We do not offer phone support to our customers nor professionals and provide them with Help Centers to address any account related issues. This reversal of withholdings was a one time courtesy and has been noted on *** *** account

Hi ***,After reviewing Job ID #*** with our payments team is has been determined that entry instructions were not followedThe customer left entry instructions and made clear they would not be home but will provide a way for you to access the homeSince the entry instructions were
not followed your payment was reversedIf you'd like to discuss this further, feel free to visit our help center in the portal app. Best,Dinis***

Hi ***,We're so sorry to hear about this and sincerely apologize for any inconvenience or frustration this has caused youWe've gone ahead and refunded $to your cardYou'll receive it in to business daysAs well, we've double checked and see all future bookings have been canceled and
your recurring service has been deactivated. Best,Dinis

Hi ***,
We sincerely apologize for the inconvenienceWe've reached out to our claims department regarding this and they'll get back to you asapThe professional does not have access to your actual phone numberWe supply a masked number that routes the call or text to your
phone numberThis number works the day prior, day of, and day after a bookingIf there is anything else we can do for you please contact us using ***.
Best,
Dinis