Handy Technologies, Inc.

Review: I participated Handy's referral program by referring my friend to set up cleaning service with Handy. But Handy didn't pay referral credit as advertised and didn't reply my email and very difficult to communicate. The program is called give 50 get 50 which pays referer and referee both 50 dollars upon the referee completes the first booking. I can attache the email communications between me and Handy for your reference upon request and from a few days ago they stopped replying to my message. I have double checked with my friend Richard Chen and am sure he has already completed first booking more than 10 days ago. I'm unable to provide his order number because his order information should be his privacy. I think Handy should be able to track the order correctly given his email address used during referral.Desired Settlement: I want to get $50 handy referral credit as they advertised.

Business

Response:

Hi [redacted], We apologize for any confusion regarding our referral program. Checking your friend [redacted] account we do see they successfully booked using your referral link and $50 credit was applied to his booking. However, his booking is not scheduled until December [redacted]. You can expect to receive your referral credit of $50 no later than December [redacted]. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. According to the response, my friend may not have told me the truth. I will wait until late December to see if the bonus will be posted.

Sincerely,

Review: I started using Handy in May. When the cleaner shows up they do great work. The problem I have is the billing. To date I have received 3 cleaning services yet I have been charged 5 times. I tried responding to emails that I have received from them, but have not heard back. As a busy person who is always working I find it very upsetting that I have to SEARCH to find a way to contact them.

I did finally find a way to send them a message about the billing problem. I detailed out my issue, when I received services and how much I was charged for services. A few hours later I received a response that my support case had expired. So far I find there customer service motto to be "Customer NO Service is what we do best".Desired Settlement: I would like a customer service agent to take me seriously and respond as well as be refunded the $105 extra that they have taken out of my account.

Business

Response:

Checking your account I see a total of $259 in charges since you've been with us. You've been refunded $75 on June [redacted]. You should have receive this refund 3 to 5 business days from that date. This leaves you with a total of $184 that you've paid to us. An agent has responded to your email to us. Sorry for any confusion with the notification that your case has been closed. If this is not correct please respond to the email you were sent or file a new report using Handy.com/help. Best,Dinis

Review: In May I signed up for Handy.com booking. The service I have received at Handy.com has progressively gotten worse and when the cleaner did not show up I cancelled the service - or so I thought. I have been trying to cancel this service and unable to find their information. It took me several attempts to find it on their website. Last weekend they sent a cleaner without my knowledge and she texted me at the door. They are telling me because she showed up that I have to pay for this. I never authorized this and have tried to cancel this service for months. I am using a different service now and don't want this service anymore. Why did it take me 3 months to find their information? I spent 2 hours between trying to cancel this, going through the help menus and finally calling them when I happened to find their number externally on [redacted]. (NOT on their site)

This is deceptive.Desired Settlement: They need to begin posting their customer service number where it can be easily seen. Not hidden. I would like a refund on their site. This is deceptive and they refuse to work with me. I really want this complaint to be noted so people do not get pulled into this same issue as I have. As it turns out, they also run their business under several names such as [redacted]. They are clearly being deceptive.

Business

Response:

Hi [redacted],When you signed up for our service you chose to have regularly scheduled bookings every 4 weeks. You also agreed to our terms of service. Unfortunately we're not able to refund you for your July [redacted] booking per our cancellation policy. A professional was sent to your home as scheduled and was notified by you via text message that you canceled your service. At no point did you contact us to cancel your service prior to this booking. You can cancel individual bookings directly in your bookings page. You can cancel your service anytime using our help center Handy.com/help. We also send 7 day reminder emails and secondary 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel a booking or cancel your service and avoid any additional fees. Best,Dinis

Review: I tried to use Handy.com to schedule a cleaning. I was promised the cleaning lady would show up the following morning, the only time that worked for me. After confirming this, they sent me an email saying - "Oops, your appointment has been rescheduled for late in the afternoon." Since I was not going to be around in the afternoon, I called them and said I needed to cancel, so I could find somebody who would be there in the morning. They said no problem, and apologized for the inconvenience. I mentioned to them that they had billed my credit card twice (even though I only ordered one service), and needed to be refunded for both transactions ASAP. The customer service rep apologized, and assured me that both transactions would be refunded within 48-72 business hours. I received the refund for $87 dollars within a few days, but I never received the second refund for $93. I couldn't find the customer service number the maid had given me. I went to their website, and couldn't find the number anywhere. I logged in, but there was no way to send a customer service email or make a phone call. All they offered was a web form with canned answers, which didn't resolve my problem. I was finally able to find their number using a combination of business lookup and finding their real name - [redacted] After nearly 4 weeks I was finally able to get in touch with someone at Handy. Of course, they could find no reference to the transaction in question. The customer service representative who helped me was friendly, but could provide nothing of substance. She recommended I file a chargeback with my bank, which is a huge pain for me. Never give Handy.com your credit card number. Not only did they double charge me for a service I NEVER received, but they've made it impossible for me to get my money back.Desired Settlement: I want my $93 back.

Business

Response:

Hi [redacted],We're very sorry for the inconvenience and frustration trying to resolve this matter. We've refunded your card for the $93 that was charged at this time. You can expect to receive it in 3 to 5 business days. If there is anything else you need assistance with please visit our help center at [redacted]. Best, Dinis

Review: I hired Handy to clean my apartment, on November [redacted] I called the person who was to come clean & was late, and found out she no longer worked for Handy. After going online to report this, I was given a credit of $29 & the option to reschedule, which I did. On November [redacted] they charged my bank account for the full $58 for the upcoming cleaning and noticed they had taken away my credit. I disputed the charge to no avail so I cancelled all my appointments I had scheduled and requested a full refund of the $58 which they confirmed they would do. To date I have not received my refund and they are not returning my emails as to why.Desired Settlement: I want my money refunded to me ASAP!!!

Business

Response:

Hi [redacted],We're very sorry for any inconvenience and frustration caused. Checking your account a refund for a total of $58 was processed on November [redacted] to your card. Typically refunds take 3 to 5 business days to process. On your end you'll see two refunds of $29 making a total of $58. If you need further assistance please visit our help center [redacted] Best,Dinis

Review: This service, all in all, is a scam.

First and foremost, in terms of service, I was cancelled on, without notice, three times in a row, and then charged for those services, and given "credits" to an account.

Furthermore they trick you into subscribing- a subscription that you cannot cancel in any way other than calling. However, they provide no number on their site, and offer no way to complete such an action, just entrapping you into a service that doesn't even work.

Lastly, they have no way of guaranteeing any service they say they can provide.Desired Settlement: This business really should just be shut down (get an F rating by you guys) but a refund would be nice as well.

Consumer

Response:

While they did not respond yet directly to my Revdex.com complaint, they finally came through via social media and refunded me everything in question.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a one-time cleaning for Friday, July ** with a one-time coupon. I completed the required online form. The cleaner came and did an okay job (she took too long on certain aspects and did not end up completing the cleaning in the allotted time). Four weeks later, on July, [redacted], I received a text message stating, "Your Handy booking starts at 11:00 AM." I was away on vacation, a trip that had been planned for months. I immediately called Handy. I was offered a refund for the $80 fee from the first agent that I spoke to on the phone. When I inquired about the refund processing time, she checked with a supervisor, and then refused to refund me the fee. I asked to speak to the supervisor. The agent told me that, "She is in a meeting that is more important and cannot talk to you." I waited in the line and they ultimately cut me off. The manager called back and was rude, arrogant, and unprofessional. She refused to refund me and put me back in the queue without asking. Another agent picked up who took my story, which had not been recorded, and reported that no supervisor was willing to take my call. The total call time was over 1.5 hours at a rate of $1.50/minute overseas, I was unable to eat my ordered meal, my phone battery was drained, and my account will now be overdrawn when rent and utilities are taken out at the end of the month. I was left powerless and have been taken advantage of by an unprofessional organization.

I did not order any form of recurring service. I was not in the country. I ordered a one-time cleaning, which was confirmed with the cleaner on the day of the service. I asked for a refund, was offered a refund, and ultimately do not have a refund. I have never dealt with a business that tries to generate revenue by scamming you out of payments.Desired Settlement: I want my $80 refunded and the Revdex.com to audit Handy for its numerous complaints.

Consumer

Response:

I have received a response from Handy in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I initiated an account and booked a cleaning service, but given the bad reviews I changes my mind after 10 minutes and canceled the service. Handy did not credit my credit card (only store credit), nor did they cancel the upstanding monthly cleaning.

Their website has absolutely no way to contact them.Desired Settlement: Refund and complete removal of my account. No future billing or marketing emails of any sorts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our cleaning appointment (for which we were charged $29) was cancelled with 45 minutes notice this morning, September **. We were offered an appointment for the next day but were told in the e-mail that if the new time was inconvenient that we could cancel with the usual cancellation fee of $15 waived. The new time was in fact inconvenient so we cancelled. We were only refunded $14 however ($14 = $29 (cleaning fee) - $15 (cancellation fee)). We would like the full refund we were promised. I attempted to find contact information for Handy via its website ([redacted]), but after about an hour of searching through all the pulldown menus I was unable to, leading me to conclude that the company is deliberately attempting to make it difficult to be contacted. Therefore we felt there was no alternative except to turn to a 3rd party (Revdex.com) to address our concern.Desired Settlement: We would like to be refunded our entire $29 cleaning fee as promised, not the fee minus the cancellation fee as has been delivered.

Review: I spoke on the telephone to someone who canceled my membership yet they continue to charge me and send cleaners to my houseDesired Settlement: And Refund of all charges--very dissatisfied with the service (microwave/mirrors dirty)

Business

Response:

Hello, we have refunded this customers $58 that charge will be completed in 2-3 business days.

Review: I was charged for a booking that was canceled with enough notice. I also took a screen shot of the cancellation and was still charged.Desired Settlement: I would like a full refund and deactivate my name and information from their database.

Business

Response:

Hi [redacted],We've canceled all future bookings and deactivated the recurring cycle on your account. We've refunded your card at this time. You'll receive this refund in 3 to 5 business days. We've also deactivated your account. If you're signed in on any devices please sign out to to complete the process. Just a reminder you can can make these requests using our help center [redacted].Best,Dinis

Review: They had us create an account for home cleaning service and sneakily made it a recurring appointment.

In september, they charged us 87 dollars. But we did not get any service. They mention it is a no show but there was no reminder by email/phone/sms at all.

So, now they have charged me 87 dollars for a cleaning service that I did not get. On calling their customer service, they refuse to refund the amount, refuse to provide the service at another time.

Note that their website also mentions of a 100% money back guarantee if a customer is not satisfied. I quoted that and still their customer service would not honor it and give me the refund.Desired Settlement: I want my 87 dollars back.

Business

Response:

Hi [redacted],We're very sorry to hear about this and sincerely apologize for any inconvenience or frustration this has caused you. Checking your account I do see a refund was processed for $87 on September [redacted]. Typically refunds take 3 to 5 business days to process which means you should have received it by now. If you need help with anything else feel free to contact us using our help center at Handy.com/help. Best,[redacted]

Review: It is impossible to contact Handy and to cancel the services. Since the company's website does not let you remove your billing information, I cancelled all existing and upcoming appointments months ago. To my surprise, I received a text message this morning saying that my booking was about to start. I don't even live in that County anymore! There was no previous communication or confirmation that the service was wanted.

I tried to cancel the booking and the website kept a booking for November **, pending, that can not be cancelled.

There's no phone number on the website - which I'm sure must be illegal not to offer a number or email or any form of contact on your website.

Now, I finally managed to cancel the booking for today and the company wants to charge me 15$! This is absurd. I would like my money back and all my information deleted from their website.Desired Settlement: I would like the ridiculous cancellation fee back and all my bank information/account/booking deleted from their website.

Business

Response:

Hi [redacted],We're very sorry for any frustration trying to cancel your service with us. You can cancel your service anytime by going to your profile page. You can also contact us using our help center [redacted]. Checking your account I do see that you were able to reach out to us on [redacted] and got this matter resolved. You've been refunded for the $87 that was charged on October [redacted]. You were not charged a cancellation fee of $15. Best, Dinis

Review: A Handy contractor installed two bookshelves a year ago. this past summer, one of the shelves fell completely off the wall, damaging the wall, the shelf and some contents of the shelf. When I looked at how it was fixed to the wall, it looks like improper plugs/screws were used. One of the shelves is still on the wall, and I'm concerned about the safety of this unit - as it could also likely fall off and cause more damage or injury. I submitted a damage claim on their website, but they came back and rejected the claim saying they had no proof that their contractor caused the damage due to the time that had passed (more than a year). I replied asking to speak to somebody on the phone - how could they know if nobody would investigate, etc. I have emailed them several times, and have gone on their [redacted] page and asked a number of times for somebody to contact me.Desired Settlement: Repair and replacement of damaged shelf

At this point I would settle for a proper Handy contractor to come and make sure that the remaining shelf is properly installed (i'm worried about this now falling off), to fix the damaged wall, to replace the broken shelf and install it properly.

though I do have a concern about the quality of their work, I do not want to pay for a another person to come fix it.

Business

Response:

Hi [redacted],We're very sorry to hear about this. Unfortunately per our terms of service you will not be able to file a claim with us for any damage done by a professional on a booking that was completed a year ago. Typically any damage claims would need to be filed within 72 hours of the booking completion. That period of time may be extended based on the circumstance as a courtesy but something from a year ago is far too long. Feel free to reach out to us using our help center [redacted] if you need further assistance. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I would like to speak to a representative of Handy - they only offer [redacted] messaging and emails. The damage is clearly due to improper installation by their Handyperson, and while it was a year ago, the 72 hour rule for damage shouldn't really be in place for their contractors. Do they only guarantee the work done by their HandyPeople for 72 hours? They should be more explicit about that. The only note I saw on the website was 100% money back guarantee. I also find it hard to believe that they have no customer service to talk to somebody for escalated situations. There has been NO movement on Handy's part to try and resolve this issue.This does NOT resolve my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] was called on November [redacted] and was told she would not be able to file a claim with us for a booking that was more than a year old. Unfortunately we're unable to determine if the damage reported was caused by the professional due to the length of time since the work was completed. Please let us know if you need further assistance. Best,[redacted]

Review: I requested an electrician to install a wireless thermostat in my home for Thursday, October [redacted]. I gave the make and model of the thermostat to be installed and advised it would connect to heat only -- no central air (2 wires). Upon arrival, the electrician immediately began pointing out that my home was neat and beautiful unlike other homes he'd been in. The inference I gathered from that statement made me uncomfortable. He then began making the type of conversation that a professional would know was disrespectful and off-limits when dealing with a customer. He made multiple heavily biased political statements, spouting rhetoric with no basis in fact concerning the record of the current President. He followed this with homophobic and misogynistic statements. His behavior and comments were made in such a way that I believe he was clearly an equal opportunity racist who felt he was educating me in the ways of the world. I was highly offended and was very happy when he completed the job and left. He heard a "click" on the thermostat which, to him, indicated he had done his job properly. The problem was that the connection had been made incorrectly and the thermostat would not work unless raised to 81 degrees. When I had time to review the connections he had made against the product instructions, I found the Electrician had connected my wire to the auxiliary heat (which I do not have) rather than to the primary residential heat. I contacted Handy and demanded a FULL refund. Additionally, I advised them of the electrician's lack of professionalism and asked that someone contact me regarding the behavior of their "Professional". No one from Handy contacted me; however, when advised of my unsatisfactory review, the Electrician phoned me himself and berated me, claiming I had somehow "messed it up". It is clear that Handy has no regard for how their customers are treated. Regarding the refund, the $76 which had been charged to my credit card was returned; however, I also had a credit of $94 with Handy which was used for this booking but not returned to my account. (This credit reflects problems from a previous Handy booking for which I had prepaid.) I want my $94 returned to my credit card so I can fully break ties with Handy. As the credit in my account reflects, this is not the first time my use of a Handy "Professional" has delivered disappointing results.Desired Settlement: I had a credit of $94 with Handy which was not returned to my Handy account. This credit reflects problems from a previous Handy booking for which I had prepaid. I want my $94 returned to my credit card (not as a Handy credit), so I can fully break ties with Handy.

Business

Response:

Hi [redacted], We're very sorry to hear about this and apologize for the inconvenience. We've refunded the remaining $94 to your card at this time. You'll receive it in 3 to 5 business days. If you need further assistance feel free to contact us using our help center [redacted]. Best, Dinis

Consumer

Response:

W

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company took money for Handyman services. $120 for two hours.

The company scheduled the work with one of their reps.

The rep called me directly to reschedule for a different day leaving me no reason to call and cancel the appointment.

The rep never showed up for the rescheduled appointment so I called for a refund.

The company said it was too late to get a refund from the original booking date.

I explained the situation and showed them proof that their rep rescheduled.

The company stated that there was not ENOUGH proof to warrant a refund.

All I wanted was the refund so I could book with HANDY again. But it is obvious that they are only looking to steal money not give clients what they paid for.Desired Settlement: The company to return the money that was stolen

Business

Response:

After reviewing the customer's appointment and confirming with the professional we've refunded the customer for the full cost of the booking. Best,[redacted]

Review: Handy has misleading advertising about their services and horrible customer service. They say they allow an individual to choose a professional, but actually do not accommodate the customer's wishes and instead inform their customer's at the last minute about a change. Handy then wants to charge a penalty fee if you cancel based on not receiving the requested professional. In this instance all week the booking stated the requested professional had been assigned. At 11:35 am on the day before - a confirmation email was sent. Less than an hour later, an email was sent at 12:16 assigning a different individual. When I called - barely an hour after receiving the notification at 1:30, to inquire which professional would appear and was told the non-approved substitute, I tried to cancel the appointment. Handy's response was that's fine but you will be charged $15 due to the less than 24 hour notice. I explained the timing of THEIR notification did not allow for the 24 hour notice, Handy still refused to cancel. This is in addition to the fact that their previously unapproved professional had damaged my cordless vacuum cleaner by tearing the whole charging unit down from the wall. That complaint was lodged through their website and no one ever addressed. This is just the more egregious example of their conduct, the handy.com customer service does not equate with the generally kind cleaning staff. In addition, the fact that it is so difficult to reach Handy to discuss disputes or even to discuss whatever displeasure a customer may have - exemplifies Handy's misleading advertising to how they actually mistreat customers. Their website is devoid of any corporate information - you can't find an address, phone number and the contact us email option consists of several drop down menus - often not with categories that are relevant or won't allow you to move on to the send button if you don't choose one. One time, the send button did not even come up so there was no way to contact them.Desired Settlement: Billing adjustment. A penalty to Handy for their unfair trade practices for charging customers a fee when the cancellation was due to Handy's conduct. Please reference the website "[redacted]" and reviews on google to get a full picture of Handy's treatment of their customers. I was informed by one professional that Handy would not assign her to some of the requested jobs and then would inform the customer with untruthful reasons for why they chose a substitute (an accident she had not)

Business

Response:

I'm sorry to hear about this issue and do apologize for any inconvenience caused. When you request a professional it is up to the professional to accept that request. They can also accept a request and at the last minute remove themselves from the booking. Once they've removed themselves the booking is opened up for other professionals to view and accept. We do not assign any professionals to your booking. Our professionals are independent contractors that create and manage their own schedules. We also have a cancellation policy. If you cancel a booking within 24 hours of the scheduled date and time you will be charged a cancellation fee. As a courtesy we've refunded the cancellation fee to your card. You can expect to receive it in 3 to 5 business days. If you need further assistance feel free to reach out to us using our help center [redacted]. Best,[redacted]

Review: I have a billing dispute with Handy cleaning service and have numerous emails with a supervisor name Taylor C** who refuse to let me speak with his manager. In short, I signed up for a cleaning for my Dad apartment but the morning of the cleaning I received an email from Handy canceling my cleaning at the last minute. Due to the way I felt treated, i.e. last minute cancellation and my attempt to reach customer service that morning to find out why no one has contacted me about my cleaning, I decided I did not want to do business with them. They tried to reschedule my appointment for a few days later but I decline because I have heard some bad things about them. When I signed up, I had to commit to recurring cleaning services after the first cleaning, a policy that they recently changed. I thought since no cleaning service was ever done that their terms and conditions would not apply to me but Handy scheduled another appointment without my knowledge four weeks later and debit my [redacted] card for $87. I asked several times in an email and a call to customer service to have my card refunded and have been refused. Handy cites their Terms and Conditions and said I signed up for recurring service which gives them the right to schedule an appointment and debit my card. However, in an email from the supervisor he wrote me that once a first cleaning is performed then the Terms and Conditions says I must honor recurring service. My point is the Terms and Conditions does not apply to me because I never received the initial cleaning and ultimately decided not to do business with them. I did not know they set up a second cleaning for this pass Saturday and I decline that service because I did not want to do business with them and thought I made that clear. I made it clear four weeks ago when I was treated poorly with last minute cancellation and unprofessional service I requested my refund for the first cleaning which they refunded to me because the cancellation was on their end not mind. I made it clear I did not want to do business with them but they said I was still obligated because of the Terms and Conditions that I signed up for and agreed to when I booked my first cleaning. However, again their Terms and Conditions says once the first cleaning has been performed, I am obligated to recurring services. Again, I never received any cleaning services.

Please help me get my refund. I thought my business with Handy was done four weeks ago. But they kept me on recurring service even though I didn't get the first service. I have several emails that I wrote to [redacted] and he answered two but has stopped answering the rest of my email and request to speak with someone above him. I emailed Taylor C** and said I want a refund of my $87 immediately but in his last email he told me that he was not going to do that because I signed up for recurring service and cancelled the appointment at the last minute. The recurring service should not apply to me because of the Terms and Conditions that state once a first cleaning was complete, I am committed to recurring and must ask for cancellation within 24 hours of appointment. The appointment I knew nothing about until that morning when I received a call and then notice my [redacted] card was debit. I told them to cancel any recurring services and remove my [redacted] from their database. But I have not heard from anyone regarding my refund or request to speak with someone above Taylor C**. Their customer service number is ###-###-####. Taylor C** wrote the following which proves the Terms and Conditions were not met in my case for a recurring service because I never received the first cleaning. I also did not authorize the appointment that they scheduled for recurring service and that is why Saturday morning I refused Handy.

If you check our Terms and Conditions on our App and Website it clearly states how the recurring service works, and it states that when you sign up for it you have agreed to a service that will continue after the first cleaning (this information is also available when you first sign up for the service). When someone cancels a booking within 2 hours of the service they are charged the full price of the booking.Desired Settlement: I want a refund that was debit from my [redacted] card on Saturday in the amount of $87 and then for all my customer and financial information removed from Handy database.

Business

Response:

Hi [redacted],So sorry to hear about the poor experience you've had with our service and for any inconvenience this has caused you. We've gone ahead and refunded $87 to your card. You can expect to receive it in 3 to 5 business days. We've also requested for your credit card information to be removed from our system. This typically takes a few business days to complete. Best,Dinis

Review: I would like to delete my account. Handy.com does not provide any way for you to do this. The help page is a loop and there is no way to contact the business directly. Even without a valid credit card on file, they continue to send service professionals to my apartment, who harass my roommates when they refuse to open the door.Desired Settlement: Please delete my account. Remove my street address, phone number, and email address, and provide confirmation that this has been done.

Business

Response:

Hi [redacted], We sincerely apologize for any inconvenience or frustration caused trying to cancel your service with us. All future bookings have been canceled and the recurring cycle has been deactivated. We also see your account has been deactivated. If you're signed in on any devices you'll need to sign out to complete the process. If you need further assistance please contact us using our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company offers that for future resolution I should contact them via their website, but once again, there is NO CONTACT INFORMATION on their website. This is not a satisfactory resolution, because this business is still a scam.I received an email from them two days ago informing me I had a balance on their account, meaning if I hadn't canceled my credit card, I would have been charged without my consent for services I did not use. You can resolve my complaint by adding some contact information on your website. Instead of emailing me from a third-party server ([redacted]) how about you use your own websites email address?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, We appreciate your feedback regarding our help center. We're always working to improve it. You can contact us using the help center. You can also contact us on [redacted], or [redacted] if you use any of those services. Best, Dinis

Review: I had booked a cleaning service 7 weeks in advance for 12/**/14 at 12:30pm. On 12/**/14 they charged my credit card $59 for the cleaning then within 1 hour sent me a text that they could not fulfill that 12:30 appt but could come at 8pm. I immediately called to cancel, requested a refund (which I received) and requested that my personal information including my credit card information be removed from their system. On 12/**/14 my credit card was charged $25 for no apparent reason. On 12/** I called to find out what the charge was for and they indicated that they were training new customer service reps and were not sure why I was charged, though they have issued me a refund. Although all money has been promptly refunded, I have wasted entirely too much time contacting Handy, checking my credit card bill and finding time to clean my house 1 day prior to my Christmas company arriving. What Handy did wrong:

1) did not honor my booked appt

2) charged my credit card when they knew there was a problem with my appt

3) mysteriously charged my credit card for no apparent reason

4) they have not removed my personal information from their databaseDesired Settlement: All if my personal information including name, address, phone number, email address and credit card to be permanently removed from their database immediately.

Business

Response:

Per the customer's request, we confirmed on 12/** that her account has been fully deactivated and all payment information has been deleted from our system.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I requested that ALL of my personal information including my name address email etc be REMOVED from your database not simply that my account be deactivated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Handy has been resolved.

Handy contacted me directly.

Sincerely,[redacted]