Handy Technologies, Inc.

Review: They promote 100% satisfaction guarantee and don't live up to their claims. Due to an error in their system a cleaning professional was sent to my residence at the wrong time and was unable to get access to the apartment for cleaning. The professional left and was unable to return. I was charged as if he had provided services although he didn't do anything. Him not having access to my apartment was the sole result of a scheduling error within the system. When I brought this to Handy's attention and supported my claim with proof they simply stated that they were unable to grant me a refund and dismissed me.Desired Settlement: I want my money back.

Business

Response:

Hi [redacted],We've checked your account and see you placed orders for 2 recurring services. As a result you ended up with 2 scheduled bookings on July [redacted]. One was canceled the other was not. Due to our cancellation policy we're unable to refund you for the July [redacted] booking that was not canceled. A professional was sent to your home but was not able to get in. Also on your account you list the doorman/concierge as the entry method for the professional. You currently have 2 active recurring services on your account. If you need to cancel them please visit our help center [redacted] Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I'm sorry but I cannot accept that. Your booking system is faulty, there was only one appt remaining on my schedule and it was set for 1pm at area code [redacted]. I have proof to confirm that not only was it the only appointment showing on my schedule but that it was set for 1pm, not 10am. The doorman did allow the professional into the main entrance and the apartment would have been free of guests, unlocked, and available to be cleaned had the professional came at the scheduled time of 1pm at zip code [redacted]. Again that is not my error but Handy's. And I'd like to add that it magically disposed from my list of bookings, there's no record of it. I'm on a different device at the moment bit I will upload my proof/supporting documents in the morning.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I'm sorry but I cannot accept that. Your booking system is faulty, there was only one appt remaining on my schedule and it was set for 1pm at area code [redacted]. I have proof to confirm that not only was it the only appointment showing on my schedule but that it was set for 1pm, not 10am. The doorman did allow the professional into the main entrance and the apartment would have been free of guests, unlocked, and available to be cleaned had the professional came at the scheduled time of 1pm at zip code [redacted]. Again that is not my error but Handy's. And I'd like to add that it magically disposed from my list of bookings, there's no record of it. I'm on a different device at the moment bit I will upload my proof/supporting documents in the morning.

Review: I had booked a cleaning service 7 weeks in advance for 12/**/14 at 12:30pm. On 12/**/14 they charged my credit card $59 for the cleaning then within 1 hour sent me a text that they could not fulfill that 12:30 appt but could come at 8pm. I immediately called to cancel, requested a refund (which I received) and requested that my personal information including my credit card information be removed from their system. On 12/**/14 my credit card was charged $25 for no apparent reason. On 12/** I called to find out what the charge was for and they indicated that they were training new customer service reps and were not sure why I was charged, though they have issued me a refund. Although all money has been promptly refunded, I have wasted entirely too much time contacting Handy, checking my credit card bill and finding time to clean my house 1 day prior to my Christmas company arriving. What Handy did wrong:

1) did not honor my booked appt

2) charged my credit card when they knew there was a problem with my appt

3) mysteriously charged my credit card for no apparent reason

4) they have not removed my personal information from their databaseDesired Settlement: All if my personal information including name, address, phone number, email address and credit card to be permanently removed from their database immediately.

Business

Response:

Per the customer's request, we confirmed on 12/** that her account has been fully deactivated and all payment information has been deleted from our system.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I requested that ALL of my personal information including my name address email etc be REMOVED from your database not simply that my account be deactivated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Handy has been resolved.

Handy contacted me directly.

Sincerely,[redacted]

Review: -- Around the first of July, I logged on and scheduled a house cleaning several days in advance. The interface was easy to use and they offered a coupon through [redacted]. Unfortunately, the first 'professional' had to cancel. No big deal, things happen. They offered me a credit for the inconvenience.

-- So I rescheduled for a couple days later, and stayed home to let the person in....who never showed up...and never bothered to call. I called the 800-number, and they apologized, and offered me another credit.

-- SO, I rescheduled again for a couple of days later (July **), and stayed home to let the person in...who had trouble finding my apartment (which isn't hard to find, at least not to all of the other service providers who have found it), which caused them to be 45 minutes late. (This was [redacted] - Job #[redacted] When I returned home that night, the house seemed very clean. Unfortunately, I rated her performance before checking out the entire house.

First, I discovered that she had neglected to clean half of the living room (which is hard, since it was a studio apartment...not that much to clean). Next, I lifted up the kitchen towel to find that it had been bleached! Someone had spilled bleach all over my bright blue kitchen towel! At this point, I turned on all the lights and looked around a bit more, and discovered that she had also spilled bleach on my silk area rug. !!! And she never bothered to mention any of it.

-- I contacted the office on July ** to report the damage. and received a first response July ** asking for documentation, which I provided.

-- On August [redacted] (27 days from incident) I was told that my claim was being processed, but that they had changed their office around, causing delays.

-- On August [redacted] (38 days) I was told that my claim was approved (I was instructed to purchase a replacement, and I would be reimbursed). The next day I purchased the replacement, and submitted the receipt. No response.

-- On August [redacted] (46 days) I contacted the claims office for an update. I tried again on August [redacted]. On August [redacted] I finally heard back. I was told that I needed to complete a release form as a final step in the process. I did so the same day. No response.

-- On September [redacted] (54 days) , I requested a confirmation that they had received the form, which they confirmed the next day. I was quoted a time of 2-4 business days.

(I believe that somewhere in here I called the office, but as I recall, they simply said things were being processed, and that no, I would not be allowed to speak with anyone more directly involved. Somewhere in here they also asked me to fill out another release, apparently after losing the first one.)

-- Around September [redacted] (77 days), I called the customer service number to get an update. I was told that it was mailed out many days before this, but that no tracking was available. (I have had no other trouble with my mail, and they confirmed the correct address) They refused to allow me to talk to anyone else. I insisted, and I was eventually allowed to talk to [redacted], a claims representative. He was not able to give me a firm timeline, nor provide an explanation for all of this. He did, however, apologize. I asked him to PLEASE send it via some trackable service.

-- On September [redacted] informed me by email that he thought checks would go out September [redacted]. I asked him to confirm that he would overnight it (or send by some trackable means), and he said that wouldn't be possible. He also told me that they were "a little bit behind", but that I should receive it "very soon". I wrote back expressing frustration, and requesting a trackable form of mail. He agreed to try and make that happen.

I also asked to speak to a member of management (for at least the third time), which he simply ignored. (customer service reps also repeatedly flat refused to allow me to speak to any form of [redacted] or [redacted])

-- On October [redacted] (86 days), I emailed [redacted] for an update. I have been in continuous email contact ever since. (today is Oct [redacted]) The check still has not been mailed.

This business has consistently shown absurdly bad business practices, and has failed to honor their damage claims process. I am happy to provide documentation of every step of this process. (most of these communications were via email)Desired Settlement: I have now spent dozens of hours on this issue. I am owed a check in the amount of $306 for my damaged property. In addition to this, I want an apology from a member of senior management, assurances that they have put systems in place to prevent them from doing this to anyone else, and some form of monetary compensation for all of the time I've spent getting the money I am owed.

Consumer

Response:

At this time, I have been contacted directly by Handybook, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

To get through to them, I had to badger them every day, embarrass them on the internet, and contact their [redacted] directly. I finally received the money they owed me, but they don't seem to have made any changes to their business practices. They also made no effort to compensate me for the hundreds of hours I spent trying to get them to pay me what I was owed. It is VERY important to me that people are warned of the issues with this company before they consider doing business with Handy. It's also annoying that they didn't know about the Revdex.com complaint. They seem to be ignoring one of the most important consumer protection organizations! I only got partial satisfaction by driving them crazy for months.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Handybook, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

As previously mentioned, they finally sent the money they owed, but they never indicated that they've improved business practices, and never offered any form of compensation for the dozens of hours I spent resolving this

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We heard about a new start-up cleaning service in our area and we wanted to support the company. We keep our house very tidy but we thought it would be nice to get a deep clean because we had guests coming in to town handybook was offering a promotion (code: [redacted]) to expose their brand. The original cost was of the service was $105 but our promotion code took the cost down to $19. We were so excited to get our house deep cleaned. The handybook website claimed to do the following services:

BEDROOM, LIVING ROOM AND COMMON AREAS: Make the bed and replace sheets if given, Dust and wipe all surfaces, Clean all door handles and light switches, Wipe floor baseboards, Wash mirrors/glass fixture, Vacuum & Swiffer all floors, Take out trash & recycling

BATHROOMS: Dust/wipe all surfaces you are able to access, Wash/sanitize the toilet, shower, Dust/wipe all surfaces you are able, tub, & sink, Clean all door handles and light switches, Wipe mirrors and glass fixtures, Swiffer the floors (vacuum rugs and mats if necessary), Clean exterior of cabinets and drawers, Take out the trash & recycling

KITCHEN: Dust and wipe all surfaces you are able to access, Clean stove and counter tops, oven and fridge exteriors, Wipe all cabinet faces & other appliances exteriors, Clean sink and load up dishwasher with dirty dishes, Clean the inside and exterior of microwave, Vacuum and Swiffer all floors, Take out trash & recycling

We scheduled our cleaning service for Sunday, June [redacted] from 12 - 3pm. We have a very small apartment so we decided to go run some errands while the cleaning was being done so that we wouldn't get in the way. Right around 3pm, we were excited to receive an email that confirmed our cleaning had been complete and even asked us to rate the service. We were so excited to get home to our clean us until we walked in and realized NOTHING had been done. We were very confused so we called the handybook customer service line (waited 17mins. for someone to answer) and they had no idea that the maid did not show up. In fact, handybook had no empathy and said they had no control over their “professionals” they dispatch out to clean houses unless that provider contacts handybook. Clearly, they dont know who they're sending to their customers' homes and they won't take accountability in the event that something goes wrong because to them, it's "out of sight, out of mind." We tried to rescheduled the no- show appointment but the handybook phone representative said they;re were no available appointments for the next several days. We were very frustrated so we called back and spoke to a different phone representative who we had to re-tell the entire story. She then told us she would reschedule the appointment for the next day (monday, June [redacted]). On Monday, June [redacted], no one showed up and our house was not cleaned AGAIN. however, this time, they just charged us full price and did not apply the promotional code we had originally used. We had to call in to their service line several different times during the next day to try to get someone on the phone to A) explain why they missed 2 appointments and B) find out how to get our refund but no one answered their line. We spent 47 minutes on the phone trying to get through to someone throughout the day on Tuesday, June [redacted]. Finally, we decided to send them an email and here is how they responded:

------

JUN **, 2014 | 01:37PM EDT

[redacted] replied:

Hi [redacted],

I am sorry for the inconvenience caused to you by these two missed appointments and am glad to see that my colleagues were able to assist you with issuing a full refund. Unfortunately, looking further into the notes on your account and having sent out an experienced cleaner with significant experience working for our company, the situation is that your home requires a level of deep cleaning that we are not equipped to provide. We are an on-demand, surface cleaning service more geared towards routine maintenance, and I do not feel confident that even if another professional is sent out that we will be able to perform the cleaning you require in 3 hours. I greatly apologize that we were not able to meet your needs at this time.

Best,

-----

We hired handybook because their website said they would perform specific services but then they blamed us (the customer) for the condition of our house? We have a small apartment that was very clean, we just needed someone to deep clean, however, even If that was the case, they should have notified us the first time and told us this information and refunded our account. Instead, they missed two appointments, charged our credit card and were unresponsive when we tried to contact them. This was a huge inconvenient for our family. Handybook has terrible customer service, they are unreliable and their website is false advertising. I do not want this to happen to any other families in the community – this service is simply unacceptable.Desired Settlement: Provide us with a complimentary cleaning session by the end of the month. Also, they should throw in their "extra" services for free such as cleaning inside the oven, cabinets, fridge or wipe the windows and do the the laundry.

Business

Response:

Hello,

My apologies about the issue you've been having. We've been unable to clean your home as it has had reports of a flea infestation, along with general dirt and grime well beyond our ability to clean. We have already returned your money in full ($123 total.) We wish you best of luck in your future endeavors and suggest you find a deep cleaning business.

Review: I was somehow enrolled in their recurring program for cleaning services. I did not request this service AT ALL.

I have so far been billed for 4 cleaning visits I DID NOT RECEIVE. Have been in contact with their customer suppot team and provided all the information they have requested. They have denied the reimbursement.Desired Settlement: I want my money reimbursed and to be removed from their recurring plan - I never requested to be on it.

I never plan to use their services again so they might aswell remove me from their database completely.

Business

Response:

Hi [redacted],We apologize for the inconvenience and any frustration caused. When Peter initially signed up for service and scheduled an October [redacted] booking he also signed up for a cleaning plan that repeats every 2 weeks. That cleaning plan has been canceled and no future bookings will be generated. We refunded your card for $54 at this time. You can expect to receive it in 3 to 5 business days. Unfortunately the other 3 charges for $54 each were disputed with your bank. As a result our system will not allow us to process the refund and you will have to wait for the dispute to be resolved by your bank. As requested, we've deactivated your account. If your signed in on any devices please sign out to complete the process. We've also requested for your credit card information to be removed from the system. This typically takes 1 to 2 business days to complete. If you need further assistance please visit our help center [redacted].Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received reimbursement for 1 of the 4 charges 2 days ago, on 1/*.The remaining 3 charges are still being disputed between my bank and the mechant's bank (Handy). I will consider this complaint resolved once all 4 reimbursements have been cleared.I am glad to see that the involvement of the Revdex.com was effective since the last reply I had received from the Handy Customer Support team on 1/* (after several weeks of back and forth via email) was that I would not be reimbursed.

Review: I was given a gift card for this company and have tried to apply it to purchases for several month unsuccessfully. The site does not allow me to enter the gift card information, there is no CS number to speak to anyone directly and all my emails have gone unanswered.Desired Settlement: $100 reimbursement

Business

Response:

Hi [redacted],We're sorry to hear you're having trouble redeeming your gift card purchase. To redeem your gift card please visit [redacted] and follow the onscreen instructions. If you no longer wish to redeem the offer, please visit [redacted] and at the bottom of the page click the contact us link. Please make sure you include the gift card information when you contact us so we can best assist you. Best,Dinis

Review: I was charged twice for the same cleaning. I have gone to their web site to attempt to clarify this matter. There does not appear to be any way that contact can be made. There is absolute no way to contact a customer service representative, nor to speak with anyone at the companyDesired Settlement: Resolve the problem of being twice charged for the same service

Business

Response:

Hi [redacted],We're so sorry for any frustration trying to contact us. Checking your account you were charged on November [redacted] for $54. This paid for your November [redacted] booking. On November [redacted] an order was placed for one time service on December [redacted]. Per our terms of service one time bookings are charged upon order completion. If you need further assistance please visit our help center [redacted] or feel free to reach out to us on [redacted] or [redacted]. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for Handy before reading reviews. After reading the reviews I cancelled my booking. I have since had to call 3 times to cancel bookings. They now refuse to refund me $15 saying I never called to cancel my bookings. I haven't used any of their services and cancelled before the first booking even occurred.Desired Settlement: refund of $15

Business

Response:

Hi [redacted],We're very sorry for the mix up here. The cancellation fee should have been waived and we'll follow up with the agent who handled this. We've refunded $15 to your card at this time. You can expect to receive it in 3 to 5 business days.Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: No means to cancel account now that we have moved, I called the main phone number provided by the site, was put on hold music and hung up on twice.

The company provides no means to cancel services or accounts, and no means to contact the Handy Team from their website.

I no longer want the service, but they are holding my account hostage and continuing to schedule unwanted services with no means to permanently cancel them.Desired Settlement: Canceling future services, deletion of my account, and a fix for future customers so they do not have to deal with the same lack of options to cancel service.

Business

Response:

Sorry to hear you've had trouble canceling your service with us. We appreciate your feedback regarding this which will help us improve the service. We've canceled all future bookings and deactivated the recurring cycle on your account. As requested we've also deactivated your account. Please make sure to sign out of your account if you're logged in on any devices to complete the process. Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had signed up for this service a while back to clean my house one time, but the way that it works online is that you have to have re-occurring service. Fine. I made my first appointment and the cleaning person cancelled on me that same day. somehow I found a customer service number and after much talking they refund this one time money to my card. I deleted all my upcoming appointments because it didn't want to do any more business with them, turns out I was wrong they still had me hooked without me knowing. they never explain that when you sign up.

The website does not let you delete your credit card they always have it on file. That credit card was hacked and fraudulent activities was detected so my credit grantor gave me a new card. I am disputing this transaction through them also.

However, Handy.com took it upon themselves to schedule me for other appointments that I did not authorized. I never received an email warning me that I was going to be charged, unauthorized.

the only warning I received was from my "new cleaning person" - unauthorized the day of service at 3am 7/**. Obviously not giving me a chance to do anything about it. I checked all my email folders including spam and I did not receive any notice except for one that sunday still not 24hrs in advance.

I called handy customer service and I was told that I would not get any refund nor credit since I cancelled. of course I cancelled because it was an unauthorized service that I did not need nor I was aware of. it is unfair they charge me $81 dollars for a service I did not get nor a credit to make it better.

when I asked to talk to a supervisor the attendant refuse to do so because "the supervisor will tell you the same thing I did". Somehow at least I manage to stop the re-occurring service that can only be done if you call them, you can not do it on your own.

I can't delete my credit card unless I called them, I can't cancel subscription unless I called them, and there is no "100% satisfaction guarantee". it is unfair that they make people stuck in this business model that is trapping and shady. I would really like my $81 dollars that they took from me unauthorized and no service either.Desired Settlement: I would like a full refund to my credit card and delete my card from Handy.com because it caused fraudulent activity.

Business

Response:

Hi [redacted],When you signed up for regularly scheduled service with us on May [redacted] you also agreed to our terms of service. Under our terms of service that you agreed to, you authorized us to scheduled bookings at the frequency you selected and gave us authorization to charge your card on file the day prior to scheduled booking. Canceling individual appointments does not cancel your recurring service. You can cancel your recurring service anytime using our help center Handy.com/help. Checking your account I do see you were able to contact us and request canceling your service. If this was done prior to your July [redacted] booking you would not have been charged. Per our cancellation policy the refund for your July [redacted] booking is nonrefundable. Best,Dinis

Review: The company promised that the "professional" cleaner would show up and be on time.

The cleaner never showed up and I was left hanging and embarassed when my grand daughter and son flew in from Sweden and saw that I had a dirty house. They decided to spend the night in a hotel rather than have their daughter exposed to the dirt and dust that would have been cleaned up by the handybook company.

I was kept on hold for over 1/2 hour before I could talk to an agent. They could not even find the "professional" that was supposed to come to clean. The best consideration they could do would be to reschedule and give me a 1 hr.credit after the next cleaning is booked at an inflated price.

I was not able to get another cleaning service with such short notice.Desired Settlement: I would like a free 4 hour cleaning with a full refund.

Business

Response:

Hello,

My apologies that the professional did not show up to your appointment. I am happy to offer you a full refund and if you'd like to try out handybook again we can help set that up for you if you email us. I will process the $49 refund for you now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Over multiple attempts to contact Handybook via the phone number provided on the company's website, I was placed on hold for over ten minutes each time I called. I was finally able to reach someone and I requested to speak directly to a customer service representative, where I was informed that he was not available. The individual I spoke to did not offer to help me, he instead placed me on hold for another five minutes before returning to the line only to inform me that an error was made by the person who entered my information into their computer. Never once did I receive an apology for the inconvenience or the error made on the company's behalf. I had to personally ask for a refund of my money and was not offered any resolution to the issue I was calling about. I was told that a refund could not be issued directly to the debit card used to purchase three hours of housecleaning services from the company. The individual I spoke to informed me that I would be issued a check for the amount of $52.00 instead. (The amount paid for the housecleaning services that were never provided). It has been two weeks since this phone call was made, and I was told the check would be sent to me the very same day. (I'm not sure how he was planning to make that happen, as he never did notify me of his plans to ensure that I would have the check). He did however, ask me for my address, which was already on file, I might add. I have never dealt with such an unprofessional service representative, he was cold and unfriendly and did not seem to have any concern for the fact that I was dissatisfied with the company. I have since filed a fraudulent charges claim with my financial institution.Desired Settlement: I would like a refund of the $52.00 I paid for a service I never received.

Business

Response:

Our solution:

We screwed up and forgot to issue a check. Here's a screenshot of the check we just issued.

All best,

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have used this service on two different occasions and on both occasions I was not satisfied with the service received from handy.com. With my first experience, the professional did not clean well and I felt like I had to clean up after she left. With the second experience, the professional assigned to me didn't have a vacuum and called me last minute to tell me that she wouldn't have her vacuum even though I specifically requested that the professional have a vacuum. The professional they assigned to me after that brought her vacuum and sucked up my jewelry. My complaint was outside the company timeframe (72-hours) so I had to file a police report which was even more of a hassle. Moral of the story, don't book with them.

Review: Not only was the cleaning service rendered upon my first cleaning so abrasively subpar, they fail to have a functioning website with an ability to cancel your account.

To my surprise I was able to find out via the application on my iphone they had booked in additional cleanings.

First of all a service that does something that requires thorough scheduling automatically is insane. Monitoring a cleaner is a priority when you have multiple room mates concerned for possessions, especially when trying a service for the first time.

The cleaner herself was nice enough, however she did not bring any supplies whatsoever.

Avoid this company and their associates at all costs. Hire a reputable cleaning service that has vetted reviews and do yourself a service rather than go through this issue.Desired Settlement: I was charged to my credit card fees the night before my 'scheduled' cleaning. Had I ANY idea at all this was booked I would have immediately called and canceled my account weeks ago.

Shame on you Handy. Clean your business before you 'clean' for your clients.

Business

Response:

The cancellation fee that the customer is talking about in this context has already been refunded, along with the charge that was initially placed on his account. If there is anything else that we could do, the customer can certainly reach out to us at [redacted].

Review: After one of their cleaning professionals cancelled 15 minutes before our booking was to begin, the company refunded us and gave us credits toward our next booking. However, the credits were never applied. I have tried contacting customer service but every customer service rep says the credits will be applied to the NEXT booking. This has happened 2x already. The company only communicates via email and a different customer service rep responds to each email -- making it impossible to resolve what should be a fairly simple fix. Handy seems like a classic bait and switch operation to me -- saying they will give a discount to make up for the original error, but keep coming up with a variety of excuses not to apply it.Desired Settlement: Would like $40 credit applied to my cleaning booking.

Business

Response:

Hi [redacted],We apologize for the inconvenience and any frustration caused by this issue. We've refunded your card for $40 at this time. You'll receive it in 3 to 5 business days. You also have $40 in credit in your Handy account that will be automatically applied towards any future booking with us. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: 12/*/2015

I don't know what more to do. Handy has charged me double for service I have not received. I was credited instead. Originally, when I requested help (via email because that's the only contact info I can find) I received an immediate, friendly, and helpful response. First from Abigail then from Victoria who provided instructions on what I needed to do to receive a refund. I followed those instructions and now I can't get a response or reply from anyone. I am beyond frustrated. I do not want the credits as I have zero intentions of using them again!

I had set up an on going service for cleaning once a month. I was disappointed that I did not get the same person when I thought I had requested her and it showed on my account that she was the professional scheduled. However, both cleaning professionals did an excellent job and I was really impressed so I was going to continue my service. The trouble came when I tried to reschedule one of my appointments. I realized I would incur a $15 charge for making the change less than 24 hours from the scheduled appointment. I understand the policy and was prepared for it. After I made the reschedule they charged me for that appointment that was originally scheduled and then charged me again for the appointment's rescheduled date, over $200! All the charges came out at once and within minutes of my change.

From the correspondence that I had in the beginning they refunded me the $15 (which I had even told them to keep since I did reschedule in less than 24 hours) yet gave me a credit for the $200+.

This has been going on for a month, trying to get a response!!Desired Settlement: Refund in the amount of $210.

Business

Response:

Hi [redacted], We sincerely apologize for the inconvenience and frustration caused. We've refunded a total of $210 to your card at this time. You can expect to receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and once the refund of $210 has successfully been credited to my visa on file I will consider the matter to be resolved.

Sincerely,

Review: Company cleaned for me in August, as part of recurring service. Person ruined my furniture. I called the company (###-###-####), complained, cancelled recurring service.They came again in September. I sent them away. I called them; they said they did not have notification that I cancelled - would enter it and credit my [redacted]. They still billed me. Charge is being disputed with Amex.Today, Oct. [redacted] - cleaning person calls at 9am to confirm appt. I called the company. They still do not have cancellation notice of recurring cleaning in their system. Nicholas will enter it; but charge me $15 for cancelling the same day as scheduled cleaning. I told him that was fraud. He said he cancelled future cleanings, and as a courtesy, will not charge me the $15 fee.I still have the September charge on my bill.Desired Settlement: 1. Credit of September charge2. Credit of October charge3. I want the wood tabletop that was ruined by being cleaned by window cleaner refinished at their expense, my choice of person to do it.4. No future appointments made, no phone calls at 9 a.m.

Business

Response:

Hi [redacted], We're very sorry to hear about these issues and sincerely apologize for the inconvenience and frustration caused. We've refunded your card for both September and October charges. We've also canceled all future bookings and deactivated the recurring cycle on your account. Regarding the damage to your table, please file a claim with us using our help center [redacted]. A member of our claims department will respond asap. Best, Dinis

This cleaning company is the worst EVER! I had them scheduled for a cleaning right before the Thanksgiving holiday with company coming over and they rescheduled 45 minutes prior to the appointment. Further, they rescheduled the rescheduled appointment not once but THREE (3) TIMES!!! I will no longer use this company and warn others that they typically come late even if they don't reschedule.UNRELIABLE to say the least!

Lastly, they are completely impossible to contact. There app is great for scheduling, however if you need to reach a person for any reason, you can't. Most unprofessional company I've ever dealt with. The cleaning ladies are typically very nice and all but one were efficient (one took over an hour to clean a bathroom that should've taken 15-20 minutes- SLLLOOOOWWWW) most are fine though... Cleaning ladies 4/5, company 1/5 if negative isn't available to score them...

I was "assured" by handy that the time they rescheduled for me would hold. It didn't. You can't trust anything this company says. LIES!!!

Review: I scheduled an appointment for 08/**/2014 (Job #[redacted]), but the cleaner never showed up. The company promised that the "professional" cleaner would show up and be on time. The cleaner never showed up and I was left hanging and embarrassed when my relatives flew in from NY.Desired Settlement: I would like a refund.

Business

Response:

Hello,

My apologies that the professional never showed up to your appointment. Please reach out to [redacted] so that we can properly evaluate the situation for you and issue a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've already emailed & contacted you several times – your company missed the appointment and has horrible support. It's up to your company to fix it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

My apologies you've experience difficulty. We're happy to look into a refund for your service. Please email us -[redacted] - with the information regarding this appointment and your account so we can look into refunding you.

Review: I arranged to have Handybook send a housecleaner to my apartment on July **. They sent a woman, [redacted] who not only did little to no cleaning in the time she was there, she BROKE my wheelchair-bound husband's shower chair. She pulled it so hard from the tub that she popped the suction cup off the leg permanently. But, the worst part is that she didn't tell us, but put it back in the tub disconnected. Had he not seen the damage before taking a shower that evening, he would have tumbled back and could have very seriously hurt himself. We did not talk with [redacted] about this because she did not tell us, and we discovered it hidden after she left.

This is his way to shower maintain his health, so it is imperative it is in good working condition at all times. I emailed Handybook to register a claim on July **. Their policies state claims will receive reply within 48 hours. A full 3 days later (July ** at 2:25), I got an email from their customer service department asking me to resubmit my claim on another form, and have heard nothing from them since.

On 7/** I waited on hold for 30 minutes before speaking with someone and was told she had no power to tell me anything about my claim and that "they'd be with me soon... sometimes things just take time." She suggested I email to ask for an update, which I did at 9:44 on 7/**. I received no response.

Yesterday, 7/** I emailed once more asking for any response with an update and letting them know that if I did not receive an answer by 8/* I would file a claim with Revdex.com. Still no response.

I submitted all necessary and required documents and paperwork - including a receipt for his shower chair recently purchased, which was about $175 total and three weeks later we have not received any updates. I don't expect a payment to be made immediately, but I do expect timely communications when their employees break items that my husband needs to live.Desired Settlement: I would like them to abide by their own policies on their site offering payment to replace items broken by employees if claim is accompanied by original purchase receipt.

Business

Response:

Hello,

My apologies about the delay in communication from our claims department. I have alerted them to the issue and they will be in contact with you shortly about the mishap. We take these matters very seriously and are working hard to reduce the time it takes to resolve these issues.