Handy Technologies, Inc.

Review: I had signed up to try Handybook back in Jan 2014. After the service I received 4 unauthorized charges on my credit card, with no receipt, no email notification and seemingly unknowingly by the Company as well. The only way that I noticed the charge was from reviewing my credit card statement, which I'm sure not everyone does and they could be processing fraudulant charges to many more users. The response from Handybook after I called for the first two charges that it was a "glitch" in the system and they assured me all future bookings had been removed from my account along with my credit card information. Fast forward to June [redacted], I get a text saying I have another booking for Handybook, even though last time they assured me I was removed from their system. I called customer service for the 3rd time to make sure all bookings had been cancelled and my credit card information was removed. Today, I saw 2 additional charges on my credit card statement from 6/** and I was forced to call customer service yet again. After waiting on hold for 10 minutes to speak to someone and then having to explain this issue all over again they had to refund 2 additional unauthorized charges due to a "glitch". No appologie was give and no clear explanation. I have requested they remove my payment information from their payment processor, which they have assured me will be done but seeing as its the 4th time I've asked and the 4th unauthorized charge I have little faith it will be done. I feel that this is completely unacceptable for a company to be charging customers without authorizations and providing no explanation or apology.Desired Settlement: Fix your payment processing issues and have internal controls to ensure that charges reflect actual services. It is completely unacceptable to be charging customers unauthorized and for no services provided.

Business

Response:

Hi [redacted],

I'm sorry that your card was charged repeatedly against your wishes. We have refunded each charge and they should have posted back onto your card. I have also double checked your account in our system and there are no future appointments or pending charges. In addition, I have deleted your card from our system. You have nothing to worry about going forward.

Review: I booked a cleaning service several weeks in advance for 2 days before the thanksgiving holiday. 1 hour prior to the scheduled service I received an email that the service was cancelled and was rescheduled after the holiday. I booked the service so that my house would be cleaned for the holiday. This is the second time I have used Handy and the second time the service has been cancelled at the last minute before a holiday. It is now too late to hire another cleaning service and I am completely in shock that this has happened yet again.Desired Settlement: I fully expect to be refunded, but would also like for the business to contact me and explain how they think that this is acceptable and how they plan to remedy this in the future. How is it that this has happened to me twice? If they cannot solve the problem of high demand during holiday times then they need to limit their services or shut down the company. They are acting fraudulently by offering services that they do not have the capacity to fill. I am damaged by the time I had to take off work to do the cleaning myself or pay more to hire a professional to come last minute.

Business

Response:

Hi [redacted], We sincerely apologize for the inconvenience and frustration caused. We certainly realize having a booking rescheduled at the last minute can be a frustrating experience. Your booking was rescheduled in order to be filled. This was mainly due to professional availability along with high demand for our services in your area. We've gone ahead and refunded $58 to your card at this time. You can expect to receive it in 3 to 5 business days. We've also added additional credit to your Handy account for the inconvenience. If you need further assistance please visit our help center at [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Handy has not responded to my question as to how they explain their fraudulent business practice of overbooking and taking money for services prior to completion, when they know they cannot meet the demand. Unless you can guaranty with reasonable certainty that services can be provided to a customer, you should not take their money. This is the second time this has happened to me when I book a cleaning for a holiday weekend. If Handy does not have the staff to cover their appointments and cover any last minute call offs by employees they should not book (and take the money) for such a large amount of services.Right now I can go on their website and book a last minute appointment for tomorrow and ANY TIME. I would like them to explain how that is possible. It is fraudulent and deceptive and I intend to pursue all legal action including filing a complaint with the Attorney General's Consumer Protection Agency.While I was refunded my money, that does not clear the fraudulent business practices of this company. I was placed in the position of having to clean my house myself and therefore lose time and energy elsewhere or hire another professional at the last minute, which of course wasn't even possible on a holiday.

Sincerely,

Business

Response:

Hi [redacted], Thank you for your response.When scheduling a cleaning on the Handy platform, the booking is confirmed based on availability in your area when it is scheduled. Once it is scheduled, it is released to available Handy professionals in your area, allowing them to attach themselves to your appointments.Because Handy professionals are independently contracted, they maintain their own schedules, and we are unable to assign them to cleanings. If an appointment does not have a professional attached to it shortly before it is scheduled, it is rescheduled to our next available time, as was the case regarding your November ** appointment. As listed in section 4e of our Terms & Conditions (screenshot attached), we are unable to guarantee that though a booking is scheduled and paid for, that it is guaranteed to happen as originally scheduled. I assure you that this is a rarity, and apologize that it has been your experience. We understand that this is a frustrating experience, and have refunded you the $58 cost, and credited your account $29 for the inconvenience that this has surely caused you. Best, [redacted]

Review: Scheduled a cleaning for $52, got an email saying I was being billed $122. Even after logging onto my account and it clearly showing my upcoming cleaning should be $52 the manager told me that I was going to be charged $122. Fraud! I never accepted that charge of $122, I don't know how they get away with this criminal activity. They even have the audacity to attempt to charge me a $15 cancellation fee when I told them I clearly was not accepting their services. I will have to now take this up with my credit card company unfortunately. Sad really, great premise for a company just isn't run properly. Someone else will take the concept and do it better.Desired Settlement: To be refunded of any charges I have expressed I do not authorize.

Business

Response:

Hi [redacted], We apologize for the inconvenience and frustration with this billing issue. Checking your account we've refunded your card for the $122 that was charged today October 20th. You'll receive it in 3 to 5 business days. If you need further assistance you can contact us using our help center Handy.com/help. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was still charged a $15 cancellation fee due to your error. That needs to be refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], We've refunded the cancellation fee of $15 at this time. You'll receive it in 3 to 5 business days. If you need help with anything else feel free to visit our help center Handy.com/help. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I scheduled a one-time cleaning with Handy and used a promo code for $25 off. During check out, it said my bill would be $80, so I clicked submit. Later I found out they charged my card for $125

Then, they canceled their cleaning on my last minute. Instead of refunding the $105, they simply gave me $105 in Handy credits. I do not want credits and want my card to be refunded.

I have emailed them and called their help number, but have not been able to reach anybodyDesired Settlement: $105 refunded to credit card.

Business

Response:

We attempted to use the information provided here to refund this customer's credit to their card. However, this info seems to be inaccurate, once appropriate email or account name has been provided we will be able to refund the full amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet been refunded. Please pass on the following account information so the Handy team can resolve my complaint. Account email: [redacted]Account name: [redacted]Thanks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The $105 in credits on the customer's account has been refunded to their card. This should process in 2-3 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: First off, the cleaner arrived 2hours later than the scheduled time causing me to cancel plans previously made for the later in the day. Not only that, but she did a haphazard job of cleaning and missed an entire room in the house. In addition, she managed to dismantle a blender that was not meant to be dismantled and ultimately broke it, since water will no longer stay retained in the jar and leaks out through the bottom. I had notified Handy.com of my dissatisfaction with service and the fact that my blender is no longer functional and less than a year old. I received an email stating I would receive a refund for the service paid as well as reimbursement for the blender. I provided all requested documents. This was over 14 days ago. I have sent countless emails and made numerous phone calls and have not received a response back regarding the status. I do not know what the delay is, but feel I am getting the run around. When I called and spoke to a customer service agent, she informed me that the "claims"department a.k.a [redacted], does not take phone calls directly. This has been a frustrating process and I question the validity of this organization.Desired Settlement: I would like the refund promised for the services I paid for and the purchase of my blender.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Handybook, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I scheduled cleaning for our home, we were out of town when cleaning was to be done. I left detailed instructions on what to clean and what they do not need to clean. We returned home and nothing was done. I tried to find a phone number, none to be found. I emailed had 1 response, I was supposed to hear back. Never any call back, when I finally found a phone number today I was told because it was after the 72 hrs allowed we would not be refunded. I did contact someone and never had a response. They only communicate through email, so they choose to answer or not. I also had them clean another friends house it was empty, just the bathrooms and kitchen. Paid extra for the refrigerator. Well they never cleaned there either. They bill you 100% in advance and give you no way to cancel or complainDesired Settlement: I would like a full refund for both houses, cancel my subscription, and all my information deleted.

Business

Response:

Hi [redacted],So sorry for the frustration and inconvenience this matter has caused you. We've gone ahead and refunded you for both bookings. You will receive this refund in 3 to 5 business days. As requested we've also deactivated your account. If you're signed in on any devices please sign out to complete the process. Best,Dinis

Review: The morning of Thursday, June [redacted], upon getting ready for work I noticed my pink travel bag was missing and I called Handy as well as [redacted]. In my conversation with the individual at Handy I told the lady I could not find my pink bag and asked if I could retrieve [redacted]’ phone number before filing a claim. When I called [redacted], the morning of June [redacted] confirmed he threw out the pink travel bag and said he thought the pink nylon bag was garbage. I went to the garbage bins to retrieve my travel bag and came to find that the garbage had been picked up that day. The bag contained my entire makeup and lotion bag, curlers, a hair straightener, a brand new pair of sandals, yoga pants and a sweater. I was leaving on a trip Friday, June [redacted] (the next day) and had packed that bag in advance to bring on my travels. This was an extreme inconvenience. That day at work I had to do all my final, last minute preparations for my trip while having to find time to at least replace my makeup for the trip.

It was difficult to communicate with the Handy office on Friday, June [redacted], as I was put on hold for an extended time period in the morning and had to hang up because I had to go to work. At the airport, when I tried calling again, I was put on hold for over an hour and never was able to speak with a Handy representative prior to my departure. Upon returning from my trip I called Handy on Monday to report the claim. At that time, I spoke with a representative at Handy and he expressed his sincere apologies and told me I had to file my claim online but Handy would do everything they could to help rectify the situation. At no point in time when I spoke with the lady on Thursday morning or the gentleman on Monday did either individual mention I needed to report the claim online within 72 hours. I then proceeded to file the claim online on Tuesday, June [redacted]

After filing the claim, I received an email from Handy notifying me that they would not file my claim because it had fallen outside of the 72 hour period claim that is needed to be reported. However, I called Handy the morning of Thursday, June [redacted] and notified them of my lost items due to their service and then proceeded to call Friday, Monday and Tuesday of that week to file my claim. This does fall within their 72 hour window which is why I am puzzled that they will not file my claim, especially when the cleaning serviceman admitted that he threw out my bag by accident.

Below, please find a list of the items that were in the bag that was thrown out.

Hypnose drama, Lancome $27.50

Oscillation, Lancome $40.00

Oscillation, Lancome $36.50

Belle De Teint Bronzer, Lancome $42.50

Long-wear gel eyeliner, Bobbi Brown $25.00

Long-wear gel eyeliner, Bobbi Brown $25.00

Shimmer Brick Compact - Bronze, Bobbi Brown $44.00

Shimmer Brick Compact - Beige, Bobbi Brown $44.00

Skin Foundation, Bobbi Brown $48.00

Long wear even finish compact foundation, Bobbi Brown $48.00

Foundation Brush, Bobbi Brown $40.00

Creamy Concealer Kit, Bobbi Brown $35.00

Blush, Bobbi Brown $27.00

Brightening Finishing Powder, Bronze Glow - Bobbi Brown $52.00

Long-wear Cream Shadow Stick, Golden Pink -Bobbi Brown $29.00

Long-wear Cream Shadow Stick, Yellow Gold - Bobbi Brown $29.00

Cream Smudge/Ultra Fine eye liner brush - Bobbi Brown $45.00

Ultra Fine eye liner brush - Bobbi Brown $27.00

Natural Brown Shaper & Hair Touch up, Bobbi Brown $24.00

Art Stick, Bobbi Brown $26.00

High Shimmer lip gloss, Bobbi Brown $25.00

Bronzer Brush, Bobbi Brown $54.00

Blush Brush, Bobbi Brown $52.00

Extra Repair Moisturizing Balm, Bobbi Brown $95.00

Extra Repair Serum, Bobbi Brown $110.00

Extra eye repair cream. Bobbi Brown $70.00

Hydrating Face Tonic, Bobbi Brown $30.00

Conair Extreme Heat Jumbo and Super Jumbo Rollers $31.30

GHD Gold Professional 1-inch Straightener $180.00

Tory Burch Miller Sandal, Black $195.00

Yoga Pants PRICE:

Grove Pants Full on Luon, LuLu Lemon $98.00

Vince Sweater (was last years sweater so don't have name) $200.00

Herve Chapelier $190.00

TOTAL $2,044.80Desired Settlement: I am expecting to receive a full reimbursement for the items that were in my home prior to the Handy cleaning service and were not there upon my return.

Business

Response:

We'd love to look into this for you. If you indeed contacted us initially within the 72 hours of your scheduled booking completion you do qualify to file a claim with us. It's possible by the time you got back from your trip and contacted us you were already outside of the 72 hour window and received the response accordingly. You can either report this using our help center at Handy.com/help or feel free to let us know the email address associated with your account. Best,[redacted]

Handy cluster service as very rude dismisive and unhelpful. They will steal your money and red role you in programs you canceled. Website is hard to navigate and it's near impossible to get help. My problem is below

1. I canceled my weekly cleaning services in September and didn't receive any notifications saying it was canceled or not. When I finished canceling my account was empty.

2. There was no curtsy reminders, per handy's standard practice. Handy sends reminders 7 days prior to booking and non was revived.

3. I did however receive notification for services next Sunday October **.

4. My account now reflects that I have no bookings as it did in September. But like in September I have not received anything confirming my cancelation of weekly services.

Because of this I feel like handy should offer some type of credit or refund. How can I be sure that this will not happen again. I can not be responsible for checking my account when I believe my services were accurately canceled the first time. Will someone once again claim this was my fault and I will have another 50 dollars taken away? This way of operating is not correct

Terrible. Rescheduled twice. Can't reach customer service.

I am calling [redacted] to have them block the charge.

I signed up for a promotional home cleaning with this website because of their ad on the [redacted] subway. The first cleaner left after a half hour without doing any work. I called Handy to report this, and they scheduled a replacement for the next day who never showed up. A third cleaner did show up two days later but they did not do a good enough job that I would ever want to use this service again. Handy agreed to credit me for the bad bookings, and I requested by email- sent directly to one of their customer service reps- that they cancel any future bookings because I did not intend to use them again. After about a month they began billing my credit card for cleaning bookings that I did not request and that never occurred. In all my credit card was charged over $500. I called a customer service rep and requested that Handy reimburse me, but they told me that because I had never cancelled the recurring appointments they could not help me. After explaining multiple times that I had in fact cancelled the appointments, I insisted on speaking to the supervisor, who told me the same thing, that they would not grant me a refund. It was not until I directed her to the actual email I sent that the supervisor finally conceded that my request to cancel was in their system and that they would provide a refund. I have yet to see these fraudulent charges refunded to my credit card, and I feel victimized by their bad business practices multiple times over. The Revdex.com should look into this company to see if there is a pattern of fraudulent activity like this with other customers. I would strongly advise that people steer clear of this company, beware of online subscription services, and especially beware of any promotional offers from Handy.com.

Review: The cleaning professional dropped and lost my keys during the cleaning leading me to having to change the locks to protect the safety of my home. Handy claims that this type of damage is not a part of the cleaning person's responsibility and therefore will not pay for the lock change. That is unacceptable as this was an error performed by the cleaning person, during the service hours that compromises the safety of my home. It is directly related to the service provide.Desired Settlement: A refund of the damage which is the change of locks.

Business

Response:

Hi [redacted], So sorry to hear about this and apologize for the inconvenience. Please check your email inbox. Someone has reached out to you with an update regarding your claim with us. If you need further assistance or have any questions please respond to the email. Best, [redacted]

Review: I WOULD LIKE TO PHYSICALLY SPEAK, AND SHOW SOMEONE THE EVIDENCE OF WHAT IM GOING THROUGH WITH HANDY. THEY HAD MADE ME RESPONSIBLE FOR THEM PROVIDING INCORRECT INFO, TAKEN MONEY FROM ME BECAUSE OF THAT, ACCUSED ME OF NOT SHOWING UP TO A JOB WITH NO PROOF, EVEN HAVE PROMISED TO REACH OUT TO ME IN 24 HRS ABOUT ANY SITUATION AND IVE WAITED WEEKS. ITS NOT UNTIL I BRING UP THE Revdex.com I GET COOPERATION AND THEN IT GOES RIGHT BACK TO NORMAL. ITS SOOOO MANY THINGS I WOULD LIKE TO SPEAK ABOUT, I JUST WOULD LIKE TO GET THIS UNDER INVESTIGATION AS SOON AS POSSIBLE.Desired Settlement: I WOULD ALSO LIKE MY MONEY EARNED FROM SOME PREVIOUS SITUATIONS. I JUST KNOW WHATS RIGHT IS THAT AND WHATS WRONG IS THAT AS WELL. AND THEY ARE WRONG, STEALING AND FROM THEIR WRONG DOINGS MAKING PROFESSIONALS ACCOUNTABLE.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Yes thank you, yesterday night the returned my withhold.

Sincerely,

Business

Response:

There was a withholding placed on [redacted] account for not arriving to a scheduled appointment that she attached herself to. [redacted] had informed us that there was an issue with the customers address bringing her to a place other than the booking location. [redacted] confirmed the address with the customer the night before, as seen in the attached image. After receiving [redacted] email, a member of our payments team reversed the withholding. Because [redacted] did not attend the booking nor provide any service to the customer, [redacted] will not be paid for this booking, but the withholding penalty has since been reversed. We do not offer phone support to our customers nor professionals and provide them with Help Centers to address any account related issues. This reversal of withholdings was a one time courtesy and has been noted on [redacted] account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThis is only one of the very much situations that I have physical proof of. Now that handy is aware that Revdex.com is involved they're trying to just throw everyone money to shut us up. No! Just yesterday I was accused of a no show! I have proof! Then this morning they say I wasn't. The policy, changes every week. Revdex.com please look at and in their app from a pros perspective I can proof every perk and stitch they intentionally set up just a few days ago! Look at the reviews online! Handy steals and accuses people to cover up their stealing. I have witnesses and also know team members who are going to the law and Revdex.com as well. I would physically want to show all of my things to someone. Addressing one bity situation will not cut it because this has to stop with this Handy company and I will go as far as getting a lawyer, and talking the news about this company and how I tried handling them first with the Revdex.com in NY

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Yes thank you, yesterday night the returned my withhold.

Review: Hired cleaning services for Tuesday, Dec [redacted]. Cleaner Belinda came to home, stole items, did not clean and locked our dog in a bedroom. I contacted Handy in NY by email as they don't have contact phone # on website. Was advised by them that would refund the cleaning service money that was deducted from my debit card and that I needed to file a claim for stolen items.Desired Settlement: I would like confirmation that employee is released from employment and replacement of my items.

Business

Response:

Hi [redacted], We're very sorry to hear about this and sincerely apologize for the inconvenience this issue has caused you. We take all claims of theft very seriously and will take all the proper steps for a resolution. Our claims department will be in contact you via email regarding the status of your claim. If you need further assistance, please visit our help center [redacted]. Best, Dinis

Review: I recently used the services of Handy Technologies for an in-home cleaning appointment. This was my second time using the service and I was generally satisfied with their service and product. Unfortunately after the Handy employee left my apartment I checked my laptop and noticed a very apparent crack down the center of my screen. The laptop was absolutely fine immediately prior to the appointment thus bringing me to the conclusion that the Handy employee must have damaged the laptop in the process of cleaning my apartment. Handy advertises a money back guarantee as well as an insurance policy that protects all of the homeowners personal effects during a cleaning. The exact description of the insurance policy on Handy's website is as follows: "[redacted]" I submitted a claim to Handy attaching pictures of my broken laptop, original purchase invoice (which was requested by Handy) and an estimate of fixing the laptop. The very next day I received a call from the Handy employee who had cleaned my apartment asking if there was an issue. Firstly I'm not sure how she received my phone number as I believe that is a breach of privacy but more importantly in that conversation she mentioned she did move my laptop and was sorry if it was broken (in my mind admitting guilt without explicitly saying she broke the laptop). Handy subsequently contacted me to let me know after review of my claim, and discussion with the Handy employee who is now denying any involvement, they wouldn't be able to resolve the issue given I had no proof the damage was caused by the employee. I can provide affidavits from both myself, my husband, and several friends that can attest to the fact that the laptop was in perfectly good order the night before when it was used and I have several pictures of it taken immediately after (can provide time stamps on my cellphone showing the time / place the photos were taken). In short order Handy is completely disregarding its insurance policy and "[redacted]". I feel scammed by a service that advertises itself by saying and I quote "[redacted]". Handy is subjecting customers to false advertising and in my opinion is trying to get out of its obligation advertised on its website to customers.Desired Settlement: I would like my [redacted] laptop screen repaired or provided a replacement [redacted] as soon as possible as I use it daily for work to earn a living.

Business

Response:

Hi [redacted], We sincerely apologize for the inconvenience. We've reached out to our claims department regarding this and they'll get back to you asap. The professional does not have access to your actual phone number. We supply a masked number that routes the call or text to your phone number. This number works the day prior, day of, and day after a booking. If there is anything else we can do for you please contact us using [redacted]. Best, Dinis

Review: After cancelling my account with them, they have MISUSED my credit card information, and continued to bill me for more than 5+ months - even after blocking their charges via [redacted], they changed their merchant number to continue to bill me. They are obviously findings ways around to bill inappropriately and misuse "deleted" credit card information that was told would be removed from their systemDesired Settlement: I would like refund for all of the charges, and confirmation that my billing information is forever removed from their system.

Business

Response:

Hi [redacted], We're sorry for any inconvenience or frustration this issue has caused you. Checking your account we do see this matter was resolved on Yelp and a you were refunded in full for the $261 that was charged. We are not seeing $435 in charges. If so you can file a report with us on Handy.com/help and we'll investigate this for you. Your account has been deactivated. If you're signed in on any devices please sign out to complete the process. Best, Dinis

Consumer

Response:

Their message is correct, but have only been resolved after complaints have been filed. They do not have easy access to customer service, nor do they want to give a return number. Very unprofessional, but my money is refunded.

Review: I used Handy's housecleaning services one time in November 2014. I did not sign up for recurring services and was not planning to use them again, but they scheduled a cleaner to come to my house in December as part of a recurring monthly service while I was out of the country. The did email and attempt to text me, but because I was out of the country over the holidays, I did not receive their emails or texts. When I did check my email the day before they had scheduled the cleaner to come, I quickly responded telling them I was out of the country and not to send the cleaner. They still charged me a $25 cancellation fee and refused to waive it, even given the circumstances.Desired Settlement: I would like the $25 cancellation fee refunded to me.

Consumer

Response:

Handy responded to me and was finally willing to refund me the $25 after I notified them that I had reported them to the Revdex.com.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In a nutshell, I scheduled an appointment for cleaning services in my apartment for 9:30am this morning (August [redacted], 2015). The cleaning person did not come - I attempted to contact the person through the [redacted] site and the person texted me to say that she had not yet left to come to the appointment. As I had to go to work myself, I told her to forget coming.

I have attempted to contact [redacted] about this issue all day but no one has gotten back to me either to get a refund or minimally to see about rescheduling with a more reliable resource.Desired Settlement: I would prefer a refund at this point, but if they can get somebody to come to clean the apartment on time on a date that I specify, I would accept that.

separately, there is NO WAY to terminate my account on [redacted] - I have looked at every page of their website. Another outcome I want to do is to be able to shut off their 'recurring service' feature. This is very upsetting.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] Hello, I was finally able to reach a person at Handy.com, who reimbursed my credit card. This complaint can be closed out. FYI the support person says that they are aware of all the complaints, and that there are flaws on their website that are causing these issues. I don't find it excusable, but at least its good to know they're trying to resolve the problems at the core. Please confirm receipt of this email. Thanks, [redacted]

Sincerely,

Review: I booked a Handy cleaner on February *, 2015. At this time the cleaner put a liquid on my toilet seat which left a stain. I was told that it would go away. When it didn't, I contacted Handy the same day. The next day, I discovered that the cleaner had knocked over a candle, leaving wax all over my carpeting. This required a professional to come in and remove. Total damage between the two is about $200. I have been contacting Handy on a regular basis about this claim and now no one is responding.Desired Settlement: I would like my carpet cleaning and toilet seat cover which was ruined reimbursed. Total cost= $200.

Business

Response:

Hi [redacted],I can see at this point your claim with us has been approved and you have returned the release for that we email you. We will be mailing you a check as soon as possible. We appreciate your patience with this matter and I am glad that this has been resolved. Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There has not been communication from the company and I have not received payment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sent this customers claim payment check out on the week of the [redacted] of March. They should have received the check any day now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company is a total scam. I booked a cleaning with them once and after that they set me up for a rotating 2 week schedule, something I did NOT sign up for. The only reason I know is that I got a voicemail from the cleaner saying she wasn't going to show because she was sick. I then go on to find I have been charged $54 for a service I never asked for nor received. I then called to complain and it took 30 mins to speak to someone. He tells me it will take 7 days to get a refund and that he will cancel my upcoming appointments. Sounded like a well rehearsed script. SS!!!

Business

Response:

Hi [redacted],Sorry to hear about the confusion with our service. At the time of the booking all of our customers are notified that we require a recurring booking to be created. This is very clearly listed in the booking flow and on our website. Being that you did not realize this I would be more than happy to refund you that $54 is it has not been at this point. If you have any other questions please let me know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used handy cleaning service only once. And I did not like the service. The cleaning professional came without proper supplies while the website tells the customers that cleaning lady will bring all required supplies.

The cleaning lady said that she did not receive supplies from handy and she had already paid for the supplies. I had just moved into a new house and had no cleaning supplies to provide. I ended up purchasing them myself to let the cleaning lady do her job. I called Handy after that and asked them to take me out of their recurring cleaning service. When I booked the service through their website, there was no way to chose a one-time only cleaning option. Consequently, it automatically put me on a recurring schedule (for eg: once a month, etc.. ). After speaking with their customer service, they acknowledged that I was removed from the recurring service list but yet two months in a row, I had been auto scheduled for cleaning service without my knowledge. Even though I had called and cancelled the service, Handy charged me $135 for a session that I had never asked for in the first place. And even after repeated confirmations from their customer service that a refund will be provided, the refund was not processed.

Handy is plain rip off service. Their service and pricing doesn't correlate with what the cleaning professional expects to provide. The professionals come and renegotiate type of service they are willing to provide and the whole point of having a middleman becomes pointless when you have to renegotiate with the professional.

And on top their customer service simply lies to customers when resolving billing and scheduling issues.Desired Settlement: 1. Return my $135.

2. My personal and bank information should be immediately removed from their system.

3. Handy should never auto schedule me for a cleaning session ever again and should never charge me any such services.

Business

Response:

Hi [redacted],I'm very sorry for the inconvenience caused by this. Your refund should have been processed the day you requested cancellation. We've gone ahead and refunded your card for $135. You'll receive it in 3 to 5 business days. I've also requested for your credit card information to be removed from the system. Typically this takes 1 to 2 days to complete. You do not have any scheduled booking with us and your recurring service has been deactivated. Best,Dinis