Handy Technologies, Inc.

Review: I paid for a cleaning service that never showed up. I emailed Handy several times with no response. The phone number they have listed only refers the caller to their website. ###-###-####Desired Settlement: Refund of the $94 I paid.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I SCHEDULED A CLEANING FOR MY HOME ON MARCH 15TH @ 1000. A CLEANING LADY BY THE NAME OF [redacted] CAME TO CLEAN. SHE CLEANED THE KITCHEN, BATHROOM AND MY SON'S BEDROOM. MY JEWELRY ( DIAMOND RING AND TIFFANYS BRACELET) WERE STOLEN FROM MY BATHROOM. MY HUSBAND OVER HEARD [redacted] ON THE PHONE STATING "YEA A BRACELET AND A RING, BUT I HAVE TO CALL YOU WHEN I LEAVE". THERE WAS NO COINCIDENCE THAT SHE WOULD BE SNEAKING A PHONE CALL ABOUT A BRACELET AND RING, AND I HAPPEN TO REALIZE MY BRACELET AND RING THAT WAS IN THE BATHROOM WAS MISSING. I CALLED THE AGENCY AND WAS TOLD THAT THE MANAGER WOULD CALL ME BEFORE THE END OF THE DAY.THAT DID NOT HAPPEN. I THEN CALLED THE COMPANY BACK THE NEXT DAY AND WAS TOLD I WOULD RECEIVE A CALL BACK ONCE AGAIN. I RECEIVED A CALL BACK A FEW HOURS LATER AND WAS ADVISED THAT THEY WERE BUSY WORKING ON OTHER CLAIMS AND THAT I WOULD HAVE TO GET A POLICE REPORT.Desired Settlement: I would like my items returned to me. They have sentimental value. Its not about the money. I want my items. I want to be refunded for the 6 hours that I paid for the services. If my items cannot be returned, then I need to be refunded the value of my items along with a refund for the services.

Business

Response:

Hi,

I, [redacted], one of Handybook's [redacted] experience shift leaders spoke to the [redacted]) and advised the [redacted] to file a police report for the alleged theft but she never did (we did followup with a phone call immediately. The assigned service professional called us immediately after arriving at the [redacted]s home and said that she would not be able to clean the home because there is so much clutter everywhere and that it needed to be cleared out before she could do any work. We already refunded the [redacted] and have not had any further interactions with her. This is simply an allegation and the [redacted] has not made an effort to get a police report.

We would love to resolve the matter but in order to proceed with this case we will need a police report. Please let me know what else you need so we can resolve this matter.

All best,

Review: On or about April **, 2015, I received cleaning services from a Handy cleaner. The cleaner left early, and as a result, after reporting to Handy, I was credited back 1 hr. Thereafter, I realized the cleaner did not clean the toilets, did not take out the trash, did not wipe down surfaces, etc. I called Handy back and complained, and they informed me that they would credit me with a full refund. A month later, on May **, 2015, I realized I had not received the refund, I called back and was told they Handy converted my refund to a credit. They then informed me that they would issue a refund within 10 days. I was given the reference code [redacted] for the transaction. Another 2 weeks have passed and I have not received a refund.Desired Settlement: I would appreciate a refund so I can move forward. Thanks.

Business

Response:

Hi [redacted], We have reissued your refund for your [redacted]. Because this was done through a third party vendor we are dispatching the refund via check with should arrive at your home in 2-3 weeks. If you have any other questions please do not hesitate to reach out again.

Review: I used handy cleaning service only once. And I did not like the service. The cleaning professional came without proper supplies while the website tells the customers that cleaning lady will bring all required supplies.

The cleaning lady said that she did not receive supplies from handy and she had already paid for the supplies. I had just moved into a new house and had no cleaning supplies to provide. I ended up purchasing them myself to let the cleaning lady do her job. I called Handy after that and asked them to take me out of their recurring cleaning service. When I booked the service through their website, there was no way to chose a one-time only cleaning option. Consequently, it automatically put me on a recurring schedule (for eg: once a month, etc.. ). After speaking with their customer service, they acknowledged that I was removed from the recurring service list but yet two months in a row, I had been auto scheduled for cleaning service without my knowledge. Even though I had called and cancelled the service, Handy charged me $135 for a session that I had never asked for in the first place. And even after repeated confirmations from their customer service that a refund will be provided, the refund was not processed.

Handy is plain rip off service. Their service and pricing doesn't correlate with what the cleaning professional expects to provide. The professionals come and renegotiate type of service they are willing to provide and the whole point of having a middleman becomes pointless when you have to renegotiate with the professional.

And on top their customer service simply lies to customers when resolving billing and scheduling issues.Desired Settlement: 1. Return my $135.

2. My personal and bank information should be immediately removed from their system.

3. Handy should never auto schedule me for a cleaning session ever again and should never charge me any such services.

Business

Response:

Hi [redacted],I'm very sorry for the inconvenience caused by this. Your refund should have been processed the day you requested cancellation. We've gone ahead and refunded your card for $135. You'll receive it in 3 to 5 business days. I've also requested for your credit card information to be removed from the system. Typically this takes 1 to 2 days to complete. You do not have any scheduled booking with us and your recurring service has been deactivated. Best,Dinis

Review: I have reported a theft of a $134 [redacted] gift card, and stolen credit card numbers, from my home that occurred in October 2015. Per Handy, I have filed a claim, police report, and provided documentation of the item stolen. Two follow up contacts later, I have heard nothing about the status of my case. They say they take theft allegations very seriously, but it does not seem to be the case.Desired Settlement: At a minimum, a refund of all Handy services from the several times we have used them for cleaning services. I believe this is completely reasonable and could ask for a lot more given the potential for substantial identity theft.

Business

Response:

Hi [redacted], We're very sorry to hear about this and do apologize for the inconvenience and frustration caused. We've reached out to our claims department and have been advised that they have indeed emailed you regarding this. Please check your email inbox for their response. If you need further assistance with anything please visit our help center [redacted] Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I haven't had any further correspondence from Handy in over a week after providing them with the information that they requested. I have followed up twice now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], We'll reach out to our claims department for you and make sure someone responds as soon as possible. Thank you for your patience while we work to resolve this matter. If you need further assistance feel free to visit our help center at [redacted]. Best, Dinis

Review: I signed up for recurring home cleaning services through Handy.com. On Wednesday, 10/**/15, a cleaning was scheduled. As such, I left my front door unlocked. However, the cleaner did not clean my apartment.

Furthermore, the home cleaner did not attempt to call me or contact me in any way, yet the Company listed me as a "no show." I was under the impression that the cleaner had entered my home and cleaned, as I had left the front door unlocked. When I returned home, my house was not clean and there was no sign of a home cleaner. Therefore, I was very upset that I had not been contacted, as I was hosting an important event that weekend.

I have contacted Handy.com repeatedly. The Company has not responded to my messages with an apology or any offer to remedy the situation.Desired Settlement: I would like Handy to refund the charge of $66.00 (charged on 9/*/15, when I signed up for the recurring home cleaning). In addition, I would like Handy to provide a telephone number at which customers may call with similar issues or complaints. It seems that the Company is trying to evade its customers through a myriad of online complaint forms (to which they do not respond).

Business

Response:

Hi [redacted], We have issued a refund for the $66 charge regarding your October ** cleaning. The instructions do advise the cleaning professional of the location of the key (under doormat), and apologize that those instructions were not followed. Please allow 3-5 business days for the refund to post back in your account. The refund is being processed to the card originally charged, a [redacted] ending in [redacted].As a technology based company, we have transitioned to an online help modal via our Help Center, [redacted], as well feel it helps us serve the most customers, most efficiently. We have transitioned away from phone support, and currently do not have agents available to take calls. Because of this, I am unable to provide you a telephone number to call for assistance should you need it in the future. Best,

Review: I have 3 charges that I would like to be credited for:

1. ON 9/**/2015, I booked a cleaning with a promotional code for $29. While I was booking it, the website offered me a discount on my second cleaning for $38 if I booked it at the same time of my first cleaning. So, I did. I booked my second appointment for September [redacted] at 7pm, but was sent a professional at 10am. I was charged, and then after contacting customer service, was refunded the $38 for my second cleaning. I rescheduled but was charged $58 for the second cleaning instead of the $38 of the promotional offer. I would like a refund of $20. Customer service said that I didn't apply a coupon so they can't refund me - I said that there was no coupon to apply because it was booked at that price. When I said I filed a dispute charge with my credit card company, they said the credit card company will take care of it and there's nothing else they can do.

2. A recurring cleaning plan was set up which I tried to cancel on the website, which was having various issues that my previous cleaner [redacted] confirmed that they were updating it and she was also unable to get into the website to check her cleanings. When I got a text that a cleaner was coming, I told her that I already cancelled it and he said I was the second or third customer to have the same issue. I tried again to cancel it on the website, and then reported the issue with the billing. I was charged anyway. I tried calling customer service and was directed to the website. I submitted a dispute on the handy website, but got no confirmation.

HOME CLEANING

Sat, Dec * @ 11:00am - 2 hrs

Job #[redacted]

Derrick D.

$58

Paid

3. AGAIN, I was texted with another cleaning that I had tried to cancel. I got a call from the cleaner and told her that I cancelled all recurring cleanings. I asked if she kept getting these unwanted recurring cleanings, and she said it wasn't the first time. I submitted a dispute customer service on the website, and finally someone got back to me and said they would refund me the $58, but I have not seen a refund. The cleaning booking has been deleted from my account instead of labeled cancelled or refunded, which makes me wonder how accurate the reservation system is.

HOME CLEANING

Sat, Jan * @ 11:00am - 2 hrs

Job #[redacted]

Mabel A.

$58

Paid

-----

Several of the billing issues were the result of poor app/website management (attested by customer and cleaners alike) and even poorer customer service. You really have to try to make cancellations happen, and then you get billed anyway. I want a refund for the two cleanings and a $20 adjustment. I also want my credit card permanently deleted from any Handy server and my account deactivated.Desired Settlement: A credit for the two cleanings ($58 each) and $20 adjustment for a total of $136. Cancel and deactivate account. Delete the card on file permanently.

Business

Response:

Hi [redacted],We apologize for the inconvenience and any added frustration. Your cleaning plan has been canceled along with all future bookings. We've refunded a total of $136. You can expect to receive it in 3 to 5 business days. We've deactivated your account at this time. If you're signed in on any devices please sign out to complete the process. We've also requested for your credit card information to be removed from the system. This typically takes 1 to 2 days to complete. If you need further assistance please visit our help center [redacted]. Best, Dinis

This is not a business, it's a scam. They book appointments, charge you in advance, then cancel them and do not refund your money. They have no customer service or way to contact them for issue resolution, and do not respond to email.

Review: HandyBook's maid service quote was for $19 for the first visit and $25/additional visits. In filling out their forms, I included my correct address, how to get in the house, as well as where I would be during those times. The only time a maid actually cleaned my house, she drove around lost because HandyBook gave her an incorrect address. The maid no showed a total of two of the three times and my card was charged $81, instead of the $69 quoted price.Desired Settlement: $81 and a written apology from [redacted] and anyone else that feels responsible.

Business

Response:

Hi,

We did drop the ball on this appointment. It was Handybook's fault because we provided the wrong address. I just refunded her $31 (the only payment we have on filer for her) and attached a screenshot.

I will have [redacted] send her a handwritten note apologizing about the issue.

All best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I initially used Handy to book a cleaning professional to clean my apartment. Someone (named [redacted] showed up and cleaned my apartment in September. She left a jean jacket. I tried to reach out to her/Handy about that, but in order to protect privacy there really isn't a way to contact your cleaner. A couple of weeks later, the cleaner contacted me on Facebook (telling me she wasn't supposed to reach out to customers on social media), and we arranged that I would leave the jacket at my building's service entrance with a note so she could come get it. She never did. In January, she began harassing me on other forms of social media, including [redacted] and [redacted]. I had to block her on all three forms of social media. She sent me threatening notes to my work email address as well.

I called Handy repeatedly the morning of the tweets/work emails because the cleaner had obviously escalated the situation. She was harassing and threatening legal action. She knew where I lived, and I was nervous. I called Handy multiple times and reached out to its online help center. I was told that I would receive a call back within 48 hours. I was appalled that no one would reach out to me sooner or reach out to the cleaner. I decided to mail the jacket to Handy's headquarters, so I had to call back and get an address/who to address the jacket to. I shipped it to the NY office and I have confirmation it was delivered on Thursday, 1/**.

Right now, it is February 4. Nine days have passed since I initially reached out to Handy about the alarming situation involving harassment. No one ever reached out to me at any point. No calls. No emails. No confirmation of delivery, no update on whether the cleaner was fired or disciplined. Nothing. And I had been told "someone will be in touch" multiple times along the way.

It's incredibly unprofessional and baffling to me that a company like this was so unresponsive when a customer was going through a traumatic experience.Desired Settlement: $106 (the cost of the service, plus the tip paid to [redacted], plus the cost of shipping the jacket to the NY office)

I would also like an apology.

Business

Response:

We have removed this professional from our platform and have reached out to her multiple times to tell her to stop reaching out to this customer via social media. The Jacket has been confirmed returned to the professional and our relationship terminated. We will not be providing a refund to the customer in this situation because she was initially satisfied with the cleaning service and rated the professional a 10 out of 10.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: My complaint is regarding the lack of customer service and professionalism shown by Handy in the wake of disturbing behavior by one of its employees. Simply because the disturbing behavior and baffling lack of customer service happened after the cleaning service itself does not affect whether or not I was pleased with the cleaning service at the time. I still request reimbursement for the service itself because of the harassment/emotional damages that followed, and I also still request reimbursement for the cost of mailing the jacket to the Handy headquarters -- something I would not have had to do if the Handy professional did not harass me.

Sincerely,

Business

Response:

After further review and correspondence with the ex-professional we have decided to move forward with refunding the $106 for the initial cleaning and also refund the postage amount. We are going to need information about the cost of that shipping so we can properly process the reimbursement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have also attached the requested receipt for shipping costs.

Sincerely,

Review: I started services with handy on or around 2/*/15 I found them in [redacted]. The house cleaner was suppose to be here at 9:30 called and said that morning at about 8:00 am can she come at 1:00pm due to personal reasons which I agreed to because I needed my house cleaned. She arrived she cleaned but it wasn't done that well and she didn't even make it to do my downstairs after 4 1/2 hours and paying a little over 100 I still have to clean my own living room. So a few days after she left I discover that the toilet in one of my bathrooms top porcelain lid had been broken on the corner and stuck back on. I went on there website and learned all claims for broken items needed to be reported within 72 hours which I discoverd it after that. Moving forward I decided to give them another try since I have a newborn I needed the help I would just get another precessional not the one that came previously so I scheduled another appointment well due to an unexpected appointment I had to reschedule my appointment that I had already been billed for at $36 for 2 hours once I canclled and rescheduled I was billed and extra $10 I called in to find out why I was being charged additional money because I reschedualed for one day they could not explain it I'm so disappointed in the service I have receivedDesired Settlement: I'm requesting a refund for the charges from the [redacted] which they did not come clean because I cancelled due to the additional charges but my account had been billed already and I would like to be compensated for the toilet lid which was broken

Business

Response:

Hi [redacted],I have gone ahead and refunded you for the $71 that you spent on these cleanings. That would be $46 for the charges and $25 for the reschedule fee. I can see that the fee was charged and you provided us 22 hours of notice. Although that is under the 24 hour window I understand that things do come up. These charges should post within 2-3 business days.Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Handy sent me an email advertising 40% off handyman services. For a 2 hour booking usually priced at $45/hr, that comes to $54. I booked the service online, and the screen said $54 when I clicked "book." However I was charged $90. I contacted Handy multiple times to alert them to this and request a refund. After many attempts and phone calls I finally received word on Sept[redacted] that I would receive the refund.

It is now October * and I have not received the refund.

This was exceptionally poor customer service and a fraudulent charge. I am owed $36 and an apology for the amount of time it has taken to call attention to this matter.Desired Settlement: I would like to be refunded the $36 that I am owed, although at this point they should probably refund the entire $90 because this has been such a headache.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Last month I had scheduled a cleaning for the morning before a flight and they called me 15 minutes prior to cancel the appointment! Then, because I was so annoyed, I tried canceling my bookings. However, because they make this so difficult, my bookings were apparently not cancelled and I received an email that I had a booking scheduled for the following day. When I went online to cancel this, they charged me a $15 cancellation fee (since it was less than 24 hours in advance), plus they only credited the cost of the booking to my account instead of refunding it to my card, basically making it so that I have to keep using them to use up the credit.

I have been trying now for over a week to get this solved and it just goes in circles! I need someone to call me or email me with an email address that I can respond to! Instead I just get form emails which resolve nothing.

It is not fair that I was charged a $15 cancellation fee but was not given $15 when they cancelled less than 24 hours in advance. Also, if they are charging me a cancellation fee I should be reimbursed the cost of the cleaning (which I didn't receive). Instead it's now a credit for a service I don't want to use.Desired Settlement: I'd like the $15 cancellation fee and the $58 cleaning fee refunded to my credit card that it was charged to.

Business

Response:

Hi [redacted], We're sorry for any inconvenience trying to cancel your service with us. You can cancel your service anytime directly in your profile page. We've refunded your card for both the $58 & $15 charges at this time. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have booked cleaning services through their platform. On 2 separate occasions their cleaner failed to show. So, I have attempted to cancel my account numerous times. However, they continue to schedule me appointments with statements that my checking account will be charged unless I cancel the new appointment in advance. I simply don't want to do business with them anymore, but their on-line account manager won't enable me to speak with a human and when I follow their process, it never actually cancels my account. I just want this inconvenience to stop.Desired Settlement: No scheduling of future appointments.

Business

Response:

Hi [redacted], We apologize for any inconvenience and frustration trying to cancel your service with us. We've canceled all future bookings and deactivated the recurring cycle on your account. You'll no longer have any future bookings with us unless you place a new order for service. Just a reminder, you can cancel your service with us anytime directly in your profile page. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Once you have an account with Handy and set up a cleaning session, it becomes impossible to remove a credit card, stop service, or close an account. Contact information is not available on the site, and, in fact the email you have listed, [redacted] is set with an autoreply that they no longer monitor that email address. As far as I can tell -- it is impossible to cease service with this company.Desired Settlement: I want my credit card removed from their database. I want all scheduled appointments canceled. I want my account canceled.

I want them to make it possible for others to do similar tasks online. Or at least provide a contact number that makes it possible via phone.

Business

Response:

[redacted],We've checked your account and see you called us on August [redacted] to cancel your service. We've also requested for your credit card information to be removed. This typically takes 1 to 2 business days to complete. Just a reminder you can cancel your service anytime using our help center [redacted]. Best,Dinis

Review: Handy is a online cleaning service that I used once to clean my apt. They continued to have me booked for another date automatically. I did not realizes this until my back account was charged 60$. Luckily I was able to cancel the appointment before it happen. The only problem is my money never returned to my account.. instead they kept it as credit towards the next cleaning. I don't want another cleaning. I finally figured out how to stop the auto appointments, only to be charged 15$. I have tried several time to talk to someone at handy can not find a single number on the website.Desired Settlement: I would like my store credit that was taken from my bank to be placed back in my bank and to end relationships with Handy so I do not get a auto transaction ever from them.

Business

Response:

Hi [redacted], We apologize for any inconvenience caused by this issue. We've canceled all future bookings and deactivated the recurring cycle on your account. We've converted the credit in your Handy account to a card refund instead at this time. You'll receive it in 3 to 5 business days. If you ever need to contact us please visit our help center [redacted]. Best, Dinis

Review: Around Mid October 2015 I joined handy.com as a local Handyman, working in Miami FL, on a contract basis (1099).

I had orientation in Fort Lauderdale around Oct **, 2015 and worked about 7 jobs over the next month or so. Handy had some type of glitch in their software and I received at least 30 duplicate text messages in a 2 day span, notifying me about a new job over an hour away.

I contacted Handy for support and received absolutely no help. I then tried to re-install the Handy App on my phone and was unable to re-install, because I needed a 4-Digit Pin and the PIN Retrieval wasn’t working. I re-installed the App hoping it would reset the Text Message Notifications.

Over the next 2 weeks I called Handy, send numerous emails and actually drove to the local Handy office in Miami Beach, twice, seeking support. I was locked out of the App and nobody could help me get back into the system that contained my account with all my personal and bank info.

After 3 weeks of being locked out of my Handy Account. I receive a text message from Handy saying that I had been a “no show” for a job and they were charging me a fee equal to the pay for the job.

I couldn’t believe it. I contacted Handy and explained I was locked out of the system, had been locked out for 3 weeks with no support and asked them to fix the login issue and the “No Show” status for the job.

They replied back and said they could not reverse the fee. I emailed them and asked them to delete my account from their system, not deactivate.

I have not received any response. I need to know that my personal and bank info is removed from their databases. There’s absolutely no reason for them to have this. They’ve already proved their incompetence as far as I’m concerned.

I want confirmation from Handy that my account was removed. I’d also like an explanation what happened? Why was I locked out of the system for 3 weeks, even though I contacted handy regularly asking for support? How exactly did that happen? And why didn’t I receive ANY response from my request to delete my account, personal and bank info from their contractor database.

The Revdex.com needs to have a record of Handy.com explaining they do not provide support because they are merely a technology provider.

The Revdex.com should also have a clear understanding of Handy’s status as a Technology provider, while they open up branch offices around the US, post “jobs” on help wanted websites and hold official “job orientations” with full job requirements and expectations. (They are a staffing agency. There is precedent to support this.)

Handy took a great business model and exploited and bdized it. I’m so upset with handy.

They took advantage of me and my time and are truly one of the most deceptive company’s I’ve ever encountered. Please let me know if I’m wrong. I could be. When a company fails to respond to numerous emails, phone calls and complaints it makes them look quite suspect. Does anyone care…?Desired Settlement: I already filed this complaint once, on 12/*/15. It was closed because I must have missed an option on the complaint form. This is not for informational purposes. I am asking the Revdex.com to contact Handy.com and ask why they're unable to provide any support for a simple login issue for 3 weeks and why they feel it isn't necessary to respond to my requests to remove my personal & banking info (including my SSN#) from their database.

I'd also like to know why the Handy office has a keg of beer on tap in the reception area in Miami Beach at [redacted]. The staff were clearly intoxicated and offered NO help. These are the type of people I'm dealing with.

Handy has my personal information, my bank info and my SSN in a database I cannot access and they will not respond to my requests.

I would like to know my information is safe & has been removed and that Handy.com has been made aware of this issue in its entirety.

Business

Response:

Hi [redacted],We're sorry to hear about your experience on the Handy platform. Checking your account we have records of emails you sent to us regarding the issues you were having and were responded to accordingly. We received emails from you in October, November, and December and can see you received support from us. On December [redacted] your information was removed from our database including your banking information as requested. We'll be sure to follow up with our remote office in Miami regarding your claim as well. If you need further assistance, please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for removing my information from your system. However, Handy.com mentioned I contacted them throughout several months, on numerous occasions, but were only able to provide one single date where they offered support. And that "support" was not helpful in anyway, which obviously led to this complaint. I don't like wasting my time. Handy.com / Handy Book, is a deceptive company that regularly takes advantage of their "contractors" under the guise & legal protection of a Tech Company, with no legal responsibilities to their clients, contractors, state or federal government.Shame on you Handy.com! I only worked as a contractor to pay for Christmas for my family.So, thank you. You've ruined and exploited a great business model to increase profits.Your response is rejected. Merry Christmas.But thanks for addressing this.At least you responded...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

If I could give *zero* stars, I would. On Monday, I paid for a 2-hour cleaning. I was assigned Chanel R. and authorized the release of my apartment keys to her, since I was going to be away at work during the clean. I was so excited to come home to a sparkling apartment --

BUT I would've been happier to return to a sparkling apartment that didn't have my personal items stolen from inside of it. I was so wowed by the surface quality of the clean that it didn't dawn on me to rifle through my things until the next morning when I was getting ready for work. It was at that time that I noticed bare hangers in my closet from where clothing was stolen. When I was in the bathroom doing my makeup, I noticed my used tube of mascara had been stolen right out of my makeup bag, along with my new $40 eyeshadow palette (still in the box) from one of my bathroom drawers.

It was at that point I realized something was very wrong and I started going through everything. All in all, I had 15 items stolen, totaling $388. Everything from shampoo/hair products, to jeans/pants and sweaters/tops, all from my closet, bathroom, and dresser drawers.

I cannot even begin to describe the hurt and level of violation I feel! A police report has been filed and an investigation is in progress. DO NOT USE THIS SERVICE -- unless you're able to commit to being present while they are in your home and you can eye them like a hawk. If you are going to use this service, make sure your professional is not Chanel. Super disappointed and my $25 clean certainly was not worth the almost $400 worth of items I lost.

Review: I booked a cleaning service. The first attempt to service, the woman was thirty minutes late and then had to leave after 1.5 hours (I scheduled a three hour cleaning). I rescheduled the cleaning and received a confirmation for the new appointment for 7am. The night before, I received at email at 830pm canceling the appointment. I check my email at work, at 8am, so I waited until 730am for the cleaning person to show up, not realizing the appointment had been canceled via late night email. I rescheduled the appointment and the same thing happened again. Luckily this time I checked my email at 10pm. The company completely inconvenienced me and I do not want this to happen to others.Desired Settlement: Instead of a late night template email canceling the appointment, a personal phone call would be great, as well as giving the customer the next available appointment to reschedule. A 24 hour cancellation policy should be in place, so that the customer has 24 hours to find another company to clean if Handybook is going to cancel.

Business

Response:

Hello,

My apologies that the first professional acted inappropriately, arrived late and left early. We do not condone that behavior by any professional on our platform. Please reach out to us [redacted] with any issue so that we may take care of this for you. We will work hard to accommodate your request and I apologize that you were cancelled on.

Review: Handy was hired for a house cleaning service on Nov *, 2014. During the service, the cleaner badly scratched large sections of our stainless steel refrigerator. We obtained quotes by our appliance dealer to have the refrigerator repaired and provided these as well as photos of the damage to Handy. It's now been over two months, and Handy has not responded with any form of resolution for the damage to our home.Desired Settlement: Our property should be returned to its like new condition in which is was before the damage done by the Handy service.

Business

Response:

Hi Bethany, It appears that your claim has been approved and we have sent you a release form. If you fill that information out we will be able to send you a check. I apologize for the inconvenience that this has caused you and I am glad that we could take care of everything moving forward.