Handy Technologies

Hi ***,We're sorry to hear you're having trouble redeeming your gift card purchaseTo redeem your gift card please visit [redacted] and follow the onscreen instructionsIf you no longer wish to redeem the offer, please visit [redacted] and at the bottom of the page click the contact us linkPlease make sure you include the gift card information when you contact us so we can best assist youBest,Dinis

Hello, I have taken a look at this and we have decided to refund $to this customer's accountIf there are any other questions please let us know

Hi [redacted] , We apologize for the inconvenienceChecking your account we do see that you reached out to us on Yelp regarding thisWe've processed your refund which you can expect to receive in to business days from todayAll future bookings have been canceled and the cleaning plan on your account has been deactivatedIf you need further assistance please visit our help center [redacted] Best, Dinis

Revdex.com: My complaint appears to have been resolvedI spent several hours searching for Handy's contact information on their site, [redacted] , the Revdex.com, and finally my credit card companyI wasted about half of my work day and it put me behind with my clients Luckily, a customer service agent with my credit card company had a resource for finding the contact information for companies that make it hard to get in touch with themIt turns out that it was the same number that the Revdex.com had on fileExcept the first couple of times I tried that number, the Handy automated phone system would drop my call before putting me in touch with a human beingHowever, the resource that my credit card company used also indicted that you have to press a very specific number combination to navigate their phone system in order to talk to someoneI finally was able to talk to a representative of Handy and get them to refund my credit card(They were kind of rude.) That being said, my credit card number is still in their system because they don't provide an option to delete it from my profileSo I need to call them again to get them to delete itSo again, major fail on Handy's partThis is the worst company I've ever dealt with! Sincerely, [redacted] P.SI would include Handy in the CC field of this email, but what do you know? They don't provide an email address to contact them at!

Hi ***, We're sorry for any inconvenience caused by thisChecking your account you canceled a booking on October [redacted] that was scheduled for 12:30pm at 11:43amSince you canceled the booking within hours of the scheduled date and time the charge is nonrefundable per our cancellation policyWhen you placed your order for service you also had to agree to our terms of serviceWe also do have a cancellation policy you can find in our help center [redacted] We send day reminder emails as well as secondary hour reminder emails for all upcoming bookingsThis gives you ample time to cancel any unwanted bookings and avoid any additional feesIf you need further assistance with this feel free to contact us using [redacted] Best, Dinis

First, they reschedule your appointments and then charge you when you cancel them 2nd, they lock you into a recurring cleaning schedule Third, when you try to cancel, suddenly the website doesn't work and either doesn't "take" your cancellation, but instead sends a cleaner to your house, and you get a text the day of the cleaning You tell them you cancelled it, and the cleaner says this is the second or third customer who has said that to them, and they can't get into their app or the app isn't telling you anything THEN, you get charged for the cleaning You report the error on their website because they don't believe in using human beings to service their customer complaints You email, they apologize and tell you there is nothing they can do You tell them that you're calling your credit card company, and they say, "great, since you're taking care of it on your end, there's nothing to do on our end." I would not wish Handy on my worst enemies They stole $and now I'm afraid because they have my credit card on file and I fear they will just keep charging and say it's not their fault

Hi [redacted] , We apologize for the inconvenience this has caused youAll future bookings have been canceled and the recurring cycle on your account has been deactivatedWe've refunded your card for both the $and $chargesYou'll receive it in to business daysIf you need further assistance with anything please visit our help center at [redacted] Best, Dinis

We would be more than happy to resolve this mistake by refunding the $that the customer was wrongfully charged, instead of reusing the initial couponWe will not be able to refund the most recent booking because that was completed and a separate eventThis will process in 2-business days

Hi ***, We're so sorry to hear about this and apologize for the inconvenience and frustrationChecking your account we do not see a booking that was missed timesWe see one booking that was scheduled for October **, Do you have another account with us? If so, please let us know the email address associated with the account Best, Dinis

The customer received their first cleaning paid through a partner voucher that required enrollment in recurring service in the terms of the dealServices were rendered on 11/*There is no protocol that would lead an agent to change the customer's email address or systemic error that could cause this to occurRegardless, we understand that customers may be unaware that they have signed up for a subscription service and as a good faith effort we have ensured that the correct email address is attached to the user's account and credited the account for minutes of complimentary serviceThe customer's bank has already issued a charge-back for the cancellation fee so we are unable to process an additional refund for the $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I will not, however, use this business services anymore nor will I recommend them to anyoneThe business is, in my opinion, fraudulentIt took me almost four months to get the matter resolved with a lot of aggravation and wasted time along the way and the business is still not admitting its fault.Thank you for your time and effort in resolving this matter Sincerely, [redacted]

[redacted] was paid $for jobs worked in her last pay period The $posted on January [redacted] to the account she put on file, a Visa ending in *** [redacted] 's payment for the most recent pay period was sent this morning in the amount of $and will post in 1-business daysOur payment processor has no indication that the payments failed, or that there were any other issues

I have given this business numerous chances to live up to the expectations of a cleaning company, and they have continuously let me downI have had everything from a cleaning professional just not showing up, after I was charged, to a cleaning professional leaving at least minutes earlier than the amount of time I had paid forWhen contacting Handy (via e-mail because the phone number that is listed will not even work), they expressed to me that they could not do anything for me because I booked the cleaning person for the minimum number of hours which is I paid for these hours and the cleaning "professional" stayed for an hour and minutesThe worst customer service experience I have ever had, especially out of a small business such as this

Your request ( [redacted] has been received and is being reviewed by our support staff.To add additional comments, reply to this email

Hi [redacted] ,We're very sorry for the mix up hereThe cancellation fee should have been waived and we'll follow up with the agent who handled thisWe've refunded $to your card at this timeYou can expect to receive it in to business days.Best,Dinis

Hi ***, We sincerely apologize for the inconvenience and frustration caused by thisWe've canceled all future bookings and deactivated the recurring cycle on your accountThis should have been done correctly upon your initial requestWe've also refunded your card for $ You'll receive it in to business daysIf you need further assistance please visit our help center [redacted] Best, Dinis

Hi ***,For instance, you can use the link below to contact us without signing into an accountIf you need further assistance, please visit our help center and we'll be happy to help [redacted] Best,Dinis

Handy is a service that provides "professionals" for work around the home I have used them for apartment cleaning in NYC Overall the service is ok but I have two major issues that are not While you can add services (more frequency, window cleaning, etc) from the online app and website you can not delete these services without contacting the company You also can not stop your service without contacting company I have also had occasions where the "professional" did not show up They did refund my money promptly but it is also inconveinent when this happens

[redacted] was called on November [redacted] and was told she would not be able to file a claim with us for a booking that was more than a year oldUnfortunately we're unable to determine if the damage reported was caused by the professional due to the length of time since the work was completed Please let us know if you need further assistanceBest,***

We've reviewed your accountPer our cancellation policy we're unable to refund you for your May [redacted] bookingsAnytime you cancel bookings within hours of the scheduled date and time the charge is nonrefundableWe do not schedule any bookings for customersAll customer must place orders for cleanings onlineAt one point you placed orders for recurring servicesThis means you had active services all scheduling bookingsThis is how you ended up with bookings on the same dayWe allow customer's to schedule bookings as needed and we do have customers that need more than one professionalWe send day reminders for all bookings and you would have received emails for the appointments scheduled for May [redacted] giving you ample time to cancel the bookings you no longer wantedRegarding the cancellation fee of $we've refunded that to you on May***Typically refunds take to business daysRegarding the professional that did a poor job we have blacklisted them from your account to ensure you never get them againBest,***