Handy Technologies

Hi ***, We'll reach out to our claims department for you and make sure someone responds as soon as possibleThank you for your patience while we work to resolve this matterIf you need further assistance feel free to visit our help center at [redacted] Best, Dinis

Hi ***,We're primarily a subscription service and require all customer signing up for our cleaning service to schedule regularly scheduled cleaningWhen you place your order you're also required to agree to our terms of serviceChecking your account I see you emailed us and your service was canceled on August ***Just a reminder you can cancel your service anytime using our help center [redacted] Best,Dinis

Hi ***,We've canceled all future bookings and deactivated the recurring cycle on your accountWe've refunded your card for $You'll receive it in to business daysWe've requested for your account to be removed from all mailing listsIf you do receive any mailing in the near future you can ignore itWe've requested your credit be removed from our systemThis typically takes to business days to completeWe've also deactivated your accountIf you're signed in on any device please sign out to complete the processShould you need help with anything else, feel free to reach out to us through our help center [redacted] Best,Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I was finally able to resolve the matter thanks to your website where I found their telephone numberMy account has been deleted but anyways, they should solve their customer service issues Sincerely, [redacted]

Hi [redacted] , We apologize for the inconvenience and frustration causedAll future bookings have been canceled and your cleaning plan has been deactivatedWe've refunded your card at this time for $You can expect to receive it in to business daysIf you need further assistance please visit our help center at [redacted] Best, Dinis

Hi ***,Sorry to hear the linens were not delivered on your recent booking with usChecking your account we have already refunded you for the linen serviceRegarding your request for a refund on your cleaning service if a professional came and cleaned we cannot issue a refund since services were renderedWe do not offer a linen only optionYou can request linen service through our hospitality cleaningIf you need any further assistance feel free to reach out using Handy.com/helpBest,Dinis

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely & thank you much, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] While the cleaning services were rendered, I was overcharged The professional finished very quickly and admitted to just staying there waiting for the linens to arrive I finally had to assertively dismiss her as I know the final cleaning rate is determined by time spent cleaning.Given the extra time the cleaning professional spent waiting around for the linen delivery and the fact that I am forced to purchase a cleaning when all I'd like are linens, I am requesting an additional credit for the cleaning Again, I had to also purchase new linens because did not have what I needed for the guests, and I'm not asking for compensation for those, merely the unnecessary and overcharged cleaning In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: H Dinnis,Thank you for your response As I mentioned, my bank has NO RECORD of the second transaction You need to provide a bank transaction # for the second transaction because as of today it did not go through to my bank.And it has been more than days since May ** As a result, please explain your time reference in your email Once again, please review my request as well as ALL of the email exchanges under the reference id provided in the original complaint I am a fan of Handy but this is not only a disappointing use of my time, but your response shows a lack of research and ultimately is an inefficient use of your time as well Please reference attachment of Handy customer service reply on June **, Did you just cut and paste? [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Sana Butler

** [redacted] ,Unfortunately we're not seeing an account under the name, email address,or phone number providedWe're unable to locate accounts by a physical addressSince we can't find your account we're unable to look into this issue for youPlease reach out to us using our help center [redacted] once you have your Handy account information and we'll be happy to look into these charges for youBest,Dinis

Hi [redacted] , We understand what you wrote and understand the situationWe're sorry to hear you feel this way about our service and cancellation policyAs a courtesy we've refunded $to your card at this timeYou'll receive it in to business daysJust a reminder that if this happens again in the future we will not be able to refund you Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business is failing to mention that we both called the worker multiple times and went out to look for the worker and could not find the workerWe did every thing we could to find this person, but to no availTo make it worse, Handy does not have a phone number you can call to resolve these issues, so we could not reach them while this was going on and I could not speak to them afterwards to resolveAll I could do was email them back and forth, which was very unproductive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi, If you need further assistance with anything feel free to visit our help center [redacted] Best, Dinis

My Handy Pro broke several items while cleaning my house in August (it is now January 2017)I emailed Handy over twenty times and submitted numerous damage claims and items still haven't been replacedHandy has no telephone number and I am extremely frustrated

Hi [redacted] ,I have gone ahead and refunded you for the $that you spent on these cleaningsThat would be $for the charges and $for the reschedule feeI can see that the fee was charged and you provided us hours of noticeAlthough that is under the hour window I understand that things do come upThese charges should post within 2-business days.Best,***

Handy is possibly the most horrific service I've ever engaged with - The cleaning provided is pathetic and at best inconsistent (I did have one good cleaner but they make it cumbersome to request the same cleanerProbably for fear that you'll stop using the app once you find someone good) - they make it almost impossible to cancel your subscription (cancel buttons link to dead urls, or prompt you to contact customer serviceWithout having any customer service) - appointments are scheduled (and spontaneously rescheduled!) automatically with no confirmation, often resulting in angry cleaners showing up at your house on a random weekday afternoonWhile you're at work - and yet they continue to charge cancelation fees and "customer no-show" penalties - all I want to do is shut it offAnd CAN'T

Hi ***,We're primarily a subscription service and require all customers that sign up for our cleaning service to choose regularly scheduled serviceUpon order completion you agree to our terms of serviceYou can cancel your service after your first cleaning has taken place anytime using our help center [redacted] Checking your account we've refunded $to your card on August ***It typically takes to business days to receive this refundWe've also canceled all future bookings and deactivated the recurring cycle on your accountYou can confirm this directly in your bookings pageI also notice the first appointment was booked with a coupon voucher which does state regularly scheduled service is required to redeem the discounted offerBest,Dinis

H [redacted] , We've reviewed your refund with our payments team, and can confirm that the charge was reversed Because the charge was refunded minutes after it was initially processed, the charge will be dropped in your statement, that is, you will not see any money taken from your account when the charge was first taken on April * You will not see a charge back reflected because of the quick turn around in processing the refundBest, Dinis

Hi [redacted] , We're sorry for any inconvenience trying to cancel your service with usYou can cancel your service anytime directly in your profile pageWe've refunded your card for both the $& $charges at this timeYou'll receive it in to business daysIf you need further assistance please visit our help center [redacted] Best, Dinis

This user has had all charges refunded; both the $and $charges were refunded on March **, and the $was refunded today, March **, and will post in 3-business daysThe plan has been cancelled and the credit card information removed from our processors The last four digits will remain on file for proof of previous transactionsThe user can verify this from the Bookings page of their account