Handy Technologies

Hi ***, We're sorry to hear about this billing issue and sincerely apologize for any inconvenience and frustration getting this matter resolvedChecking your account we see a $refund was issued to your card on May [redacted] as well as another $refund issued on May ***Typically refunds take to business days from the date the refund was processedYou can contact your bank or card company to verify your refund was processedIf you need assistance with anything else feel free to contact us using our help center [redacted] Best, Dinis

Hi [redacted] ,I apologize for the drawn out process that comes with filing a claimWe have approved your claim and are sending a release form to you todayJust fill that our and return it to us and we can complete providing compensation for the damages causedIf you have any questions please let us knowWe appreciate your patience through out this process.Very best,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved UI', Verdana, Arial, Helvetica, sans-serif;">Yes thank you, yesterday night the returned my withhold Sincerely, [redacted]

We have fully refunded the $that the customer was chargedThis will process in 2-business daysJust as a reminder, the customer still has a recurring booking activeThat can be managed through [redacted]

The account linked to [redacted] , under the name [redacted] , has not had any charges processed to the card on file, ending in In reviewing [redacted] 's emails with our CX team, she CC'd the email address: [redacted] [redacted] has two accounts in our system, neither of which match the email [redacted] CC'd His accounts are under the following emails: [redacted] , and [redacted] [redacted] 's account, under the @gmail address is the account with the charges referenced in [redacted] 's complaint [redacted] enrolled in a biweekly recurring subscription on October **, when he scheduled his October [redacted] cleaning using [redacted] 's referral code This promotion was redeemable only for recurring services [redacted] was refunded for his October [redacted] cleaning on October [redacted] after reports of quality of service issues [redacted] did not cancel his subscription and was billed $for the following dates -- November *, November **, December *, and December ** [redacted] was refunded for the most recent charge processed on December **, this refund was issued on January to the card on file, ending in ***The other charges on this account have been disputed (for the November *, November **, and December dates) When charges are disputed, Handy no longer decides whether or not the refunds will be issued, the decision is made by [redacted] / [redacted] 's bank The bank has up to days to respond to [redacted] / [redacted] with their resolutionThe credit card information attached to this account has been removed from our third party, secure, payments processor The last digits will remain on file for record of previous charges

Hi [redacted] , We're very sorry to hear about thisWe sincerely apologize for any added inconvenience or frustrationWe've refunded your card for $at this timeYou'll receive it in to business daysIf you need further assistance please visit our help center at [redacted] Best,Dinis

The Company rescheduled my appointment without my consent to a time that was convenient only to the company The Company rescheduled my appointment for a time that didnt work for me so I immediately replied to cancel the appointment They charged my credit card the full amount as if I had the appointment I request an immediate refund of the $charged for services I did not order I request confirmation in writing that my services have been terminated (effective immediately 1015) I request in writing that I will no longer be enrolled in using any of your services at any point in the future I've given the Company the worst possible rating on Revdex.com.org and *** In exchange for the requests above I agree to completely remove or change my reviews from negative to positve

Hi [redacted] , We're so sorry to hear about this and apologize for the inconvenienceChecking your account we see when you set it up you misspelled your email addressThat has since been corrected and you should not have any issues accessing your account or requesting a reset password emailYour cleaning plan was cancelled as of March **, You will no longer have any future bookings with us unless you place a new order for serviceIf you'd like to dispute any recent charges with us, please visit Handy.com/help and our customer experience team will be able to assist you further Best, Dinis

The services are not standarized from pro to pro, I was unable to contact my pro about gaining entry to my house, there is no efficient communication platform beteen the pro and handy or from pro to customerI a pro and also a customerI have been very disappointed with the business operations from handy because of these issueFinally, it is nearly impossible to cancel a cleaning subscriptionI still have not figured that out yetI do not recommend the handy serviceIf you try them out, I hope your experience is better than mine

Hi ***, We're unable to locate a second booking on your account There is one confirmed booking on the account attached to the email [redacted] The only booking on this account was a one time cleaning scheduled for August **, 2014, [redacted] , which was paid for using a [redacted] voucher.There was no cleaning plan on this account as the only cleaning was a one-time cleaning You can cancel a cleaning plan from the Accounts page, selecting the plan from the drop down menu, and following the instructions to cancelIf there is another account under a different email, please let me know the account informationWe've sent you a damage form so that our team can work with you to resolve this The form was sent to the email [redacted] , please fill out the form at your earliest convenience A team member will reach out to you regarding the next steps in this processBest, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe assumption from above Handy's response is that I will be refunded for all my bookings(the said amount of $405) for which I did not receive any cleaning service and will be credited to my account in a week Sincerely, [redacted] ***

Hi [redacted] , Sorry for the inconvenienceWe've refunded your card for both the $and $charges at this timeYou can expect to receive it in to business daysWe've also removed your card information from the systemPlease keep in mind when viewing your account details, you will always see a record of the last card you had on file with usIf you need further assistance, please visit our help center [redacted] Best, Dinis

At this time we are going to be unable to provide a refundIt is clearly listed on our [redacted] site that we require a recurring booking with the use of said voucherAlso in our cancellation policy it is stated as the customer mentioned if a booking is canceled within hours we will not be able to issue a refund for the service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to speak to a representative of Handy - they only offer [redacted] messaging and emails The damage is clearly due to improper installation by their Handyperson, and while it was a year ago, the hour rule for damage shouldn't really be in place for their contractors Do they only guarantee the work done by their HandyPeople for hours? They should be more explicit about thatThe only note I saw on the website was 100% money back guarantee I also find it hard to believe that they have no customer service to talk to somebody for escalated situations There has been NO movement on Handy's part to try and resolve this issue.This does NOT resolve my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi **, We apologize for the inconvenience and frustrationWe've refunded $to your card at this timeYou can expect to receive it in to business daysAll future booking have been canceled along with your cleaning planWe've also requested for your credit card information to be removed from our systemThis typically takes to business days to completeIf you need further assistance please visit our help center [redacted] Best, Dinis

Hi ***, We're sorry to hear about this billing issue and sincerely apologize for any inconvenience and frustration getting this matter resolvedChecking your account we see a $refund was issued to your card on May [redacted] as well as another $refund issued on May *** Typically refunds take to business days from the date the refund was processedYou can contact your bank or card company to verify your refund was processedIf you need assistance with anything else feel free to contact us using our help center [redacted] Best, Dinis

Hi [redacted] , We're sorry for any inconvenience causedYou can cancel your service with us anytime directly in your profile pageYou can also contact us anytime using our help center [redacted] Checking your account all future bookings have been canceled and the recurring cycle has been deactivatedRegarding the two charges for $the charges are nonrefundable per our cancellation policyAnytime you cancel a booking within hours of the scheduled date and time the charge is nonrefundableWe send day reminder emails for all upcoming bookings and give you the tools in your account to cancel any unwanted bookingsSince a professional was scheduled to come to your home both times they have to be compensated for the last minute cancellations Best, Dinis

Hi [redacted] , We do apologize for the inconvenience getting this matter resolvedIf you're not receiving our reminder emails try update your account to a different email address which should correct the problemWe hope this does not deter you from giving us a try in the futureIf you need further assistance please visit our help center Handy.com/help Best, Dinis

At this time, I have been contacted directly by Handybook, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] The company is not honoring the commitment its customer service representative made to cover the express in buying cleaning supplies which we were obligated to do after their cleaner did not show up last minuteAt this point it appears the company won't resolve this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] , We sincerely apologize for any inconvenience or frustration caused trying to cancel your service with usAll future bookings have been canceled and the recurring cycle has been deactivatedWe also see your account has been deactivatedIf you're signed in on any devices you'll need to sign out to complete the processIf you need further assistance please contact us using our help center [redacted] Best, Dinis