Harris & Harris, Ltd.

Initial Business Response / [redacted] (1000, 5, 2014/05/08) */ May 8, Revdex.com Chicago NWabash Ave [redacted] Chicago, IL Re: [redacted] L [redacted] File No: Case # XXXXXXXX To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltdan A+ rated company by the Revdex.comWe are in receipt of your correspondence dated May pertaining to the above captioned matterWe have had an opportunity to review our file and feel that we have reached an amicable resolution Our client [redacted] Health System [redacted] Health") placed four of Ms [redacted] accounts with our office for collection in August We have since researched and confirmed with our client that the total placement amount should have reflected $which includes the $payment Ms [redacted] made directly to [redacted] Health before the accounts were referred to our officeThe current balance for these accounts is $625.80, and this balance properly reflects the four separate payments of $Ms [redacted] made directly to our officeAs requested, we have attached a payment history letter for Ms [redacted] reference summarizing the payments received by our office on these accounts If Ms [redacted] would like periodic statements and updates, she can send those requests to [redacted] @harriscollect.com, and any such letters can be sent upon requestWe hope this serves to clarify the issues raisedThank you Sincerely, Harris & Harris, Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Emily ***

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ April 17, Revdex.com Chicago NWabash Ave # Chicago, IL Re: [redacted] File No:Case # XXXXXXXX To Whom it May Concern, We are in receipt of the complaint in the above referenced matterDue to the limited information provided in the complaint, we were unable to locate the account at issueWe have therefore contacted Mr [redacted] at the number provided in the complaint and will continue to work with him towards a resolutionIf he has any questions in the meantime, he may contact our office at (XXX) XXX-XXXX or [redacted] @harriscollect.com Sincerely, [redacted] & [redacted] , Ltd Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are still waiting for the account to be removed/ zero'd outWe have made contact with the business and they told us they will be looking into it, but nothing further has been done or said Final Business Response / [redacted] (4000, 9, 2015/04/27) */ April 27, Revdex.com Chicago NWabash Ave # Chicago, IL Re: [redacted] File No: Case # XXXXXXXX To Whom it May Concern, As we previously indicated, our office promptly reached out to Mr [redacted] at the number he provided in his complaint in an effort to obtain more detailed information regarding the purported accounts so that we may adequately address his complaintAt that time, Mr [redacted] was unable to provide either a reference number, case number, or copy of his credit report containing the alleged tradelines at issueDue to the limited information provided to our office by Mr [redacted] , our representative clearly articulated to Mr [redacted] that we would require some time to attempt to locate said accountsWe provided Mr [redacted] a direct line to our Compliance Department and instructed him to call if he had any questions or additional information to provide in the interimSince that date, we have not received a return call or any further correspondence from Mr [redacted] Accordingly, please note that we have been unable to locate the accounts at issue due to the limited information provided to our officeAt this time we kindly ask that Mr [redacted] search his records and provide any one of the pieces of information detailed aboveHe may contact our office at XXX-XXX-XXXX or [redacted] @harriscollect.com with any further questionsWe look forward to his response Sincerely, Harris & Harris, Ltd

December 30, 2015Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: Melissa [redacted] File No: Case # 11014464To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We are in receipt of your correspondence dated December 28, pertaining to the above captioned matter Our records show that a medical services provider placed one of Ms [redacted] ’ accounts with our office for collection on September 24, Our records also show that Ms [redacted] contacted our office regarding this account on December 23, 2015.Please be advised that, during this call, Ms [redacted] did not ask for a “licensing number” or request written proof of the debtMs [redacted] did, however, request a letter stating that the account would be deleted from her credit report if she paid the balance in fullThe call representative informed Ms [redacted] that upon payment the account would be updated with the credit bureaus as paid-in-full, as credit reporting guidelines dictateThe representative also informed Ms [redacted] that, once the balance was paid, our office could send her a letter stating that the balance was paid-in-full.Notwithstanding the foregoing, our office is working to obtain an itemized bill from the service provider, which we will send to Ms [redacted] as soon as possibleIf Ms [redacted] has any additional questions or concerns she may contact our office at (312) 574-or [email protected] We hope this serves to clarify the issue raised.Sincerely, Harris & Harris, Ltd

January 11, 2018Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: [redacted] File No: [redacted] To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your complaint dated January 10, pertaining to the above captioned matterWe have had an opportunity to review the file and feel that there is an amicable resolution.Our records show that [redacted] (“***”) placed three accounts for Ms [redacted] with our office for collection beginning on January 6, with the last account being placed on December 29, Notice of these account placements was sent to the same address Ms [redacted] provides in her complaint, which also provided a means for Ms [redacted] to provide any insurance information she believed could cover the remaining balanceContrary to Ms [redacted] ’s assertions, our records do not reflect that she provided any additional insurance information to our office or otherwise disputed any of the accounts prior to this complaint It appears Ms [redacted] ’s dispute stems from the fact that her accounts were sent to our office for collection by ***To that extent, please be advised that our office does not dictate the manner in which accounts are referred to us; that right rests entirely with the original creditorNotwithstanding the foregoing, upon receipt Ms [redacted] ’s complaint, our office has placed a hold on her accounts while she works to resolve this matter with ***We hope this serves to clarify the issues raisedSincerely,Harris & Harris, Ltd

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ July 24, Revdex.com Chicago NWabash Ave # Chicago, IL Re: [redacted] File No: Case # XXXXXXXX To Whom It May Concern: Please be advised that Arnold Scott Harris, P.Chas no business relationship with Ms [redacted] as is evidenced by the complaint narrativeAccordingly, please close this complaint against Arnold Scott Harris, P.Cand route it to the proper entity Sincerely, Arnold Scott Harris, P.C Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is suppose to be taken care of in hours by Harris&Harris

Initial Business Response / [redacted] (1000, 5, 2015/03/02) */ March 2, 2015 BBB Chicago 330 N. Wabash Ave #2006 Chicago, IL XXXXX Re: [redacted] File No:Case # XXXXXXXX To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by... the RevDex.com. We are in receipt of your correspondence dated February 22, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution. This matter has already been addressed in our extensive response to a different complaint filed by Ms. [redacted] with another agency. That response should be readily available to Ms. [redacted] . If she still needs additional information beyond what was provided in that response, she may contact us at XXX-XXX-XXXX or [redacted] @harriscollect.com. We hope this serves to clarify the issue raised and we will consider this matter resolved. Sincerely, [redacted] & [redacted] , Ltd.

April 29, 2016Revdex.com ChicagoNWabash Ave., Suite 3120Chicago, IL 60611Re: [redacted] ***File No: Case # [redacted] To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your correspondence dated April 21, pertaining to the above captioned matter.Our records indicate that in September of 2015, [redacted] Memorial Hospital (“ [redacted] ”) placed two accounts for Ms [redacted] with our office for collectionOn April 21, 2016, we contacted Ms [redacted] regarding these accounts and at that time she requested that our office cease calling herOur representative promptly removed Ms***’ phone number from the accounts and, contrary to her assertions, our office did not make any further attempts to contact her.Upon receipt of Ms***’ complaint, our office reached out to [redacted] for clarification of this matterIn response, [redacted] indicated that Ms***’ payments were applied to several other accounts she has, and that the balance on the two aforementioned accounts remains due and owingNotwithstanding the foregoing, our office has placed a courtesy hold on Ms***’ accounts and added her number to our internal “Do-Not-Call” listAccordingly, she will no longer be contacted by our office at that number.If Ms [redacted] has any further questions or concerns, she may contact our [redacted] Department at ( [redacted] or [redacted] @harriscollect.com We hope this serves to clarify the issues raised.Sincerely,Harris & Harris, Ltd

January 31, 2017Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: [redacted] File No: [redacted] To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We are in receipt of your correspondence dated January 27, pertaining to the above captioned matter.Mr [redacted] claims that the documentation he received from our office was unintelligible and vaguePlease note that our office complied with Mr [redacted] ’s request for documentation, and simply forwarded to him an itemized statement from the health care providerNotwithstanding the foregoing, as a courtesy to Mr [redacted] , our office has notified the credit bureaus to delete any negative reporting that may have occurred regarding his accountsIf Mr [redacted] has any further questions or concerns, he may contact our Compliance Department at (312) [redacted] We hope this serves to clarify the issues raised.Sincerely, Harris & Harris, Ltd

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ August 11, Revdex.com Chicago NWabash Ave # Chicago, IL XXXXX Re: [redacted] File No: Case # XXXXXXXX To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the RevDex.comWe are in receipt of your correspondence dated July 27, pertaining to the above captioned matter Our office has reached out to Mr [redacted] at the telephone number provided in an effort to resolve what appears to be a misunderstandingWe kindly request Mr [redacted] contact our office at (XXX) XXX-XXXX or [redacted] @harriscollect.comThank you Sincerely, Harris & Harris, Ltd

Said information was received This almost unintelligible document was vague; however, due to my medical billing background, I was able to determine that this was a medical billing error that my insurance should have paid I'm more than over dealing with [redacted] and will agree to pay immediately my balance as long as all negative reports to my credit is removed Otherwise,I will contact [redacted] or an attorney as needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meI do not owe taxes in a state which I was not living in nor filed inI went ahead and additionally contacted the Maryland comptroller's office in order to have some correspondence on my endThis matter needs to be resolved as I do not want any future situations in which this may adversely affect my credit Sincerely, [redacted]

February 22, 2018BBB Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re: [redacted] File No: [redacted] To Whom It May Concern:First, Harris & Harris, Ltd. is not a law firm nor does it hold itself out as an attorney’s office. Our records do not reflect Ms. [redacted] - [redacted] requested that we send her anything by certified mail nor is this service required for general correspondence. Second, as we do not process face-to-face transactions, no receipts are generated that we can provide and our representatives would not offer to provide this to any consumer as it would be impossible to provide. On November 16, 2016, Ms. [redacted] - [redacted] requested a letter that her accounts were closed and our office sent her a letter that same day advising that all her accounts were paid and closed in our office and that we had requested that the credit bureaus delete any negative reporting. As the letter was not returned as undeliverable and Ms. [redacted] - [redacted] did not follow up with our office after this letter was sent, our office had no way of knowing she did not receive it or that the credit bureaus had not updated their records. Our prior response advised that we re-mailed this letter to her on February 21, 2018 and re-requested the credit bureaus to delete any negative reporting. Accordingly, we have already complied with Ms. [redacted] - [redacted] renewed request for this letter.Our office is not authorized to close out or otherwise cancel amounts due to [redacted] Rather, [redacted] must notify us to close out an account. It appears there was delay in [redacted] updating their records and notifying our office to close her accounts as settled in full. Our records reflect that during this delay two calls may have been placed to Ms. [redacted] - [redacted] . Our office apologized to her when we were made aware of this issue and reached out to [redacted] to resolve this issue. Our office has now confirmed for Ms. [redacted] - [redacted] multiple times that the issue has been resolved and has apologized for any inconvenience this delay has caused. As our prior response advised, we have requested on multiple occasions for the credit bureaus to delete any negative reporting that may have occurred, but as we are not a credit reporting bureau we cannot remove any items from her credit report. Therefore, there are no further actions our office can take and we consider this matter resolved. Sincerely,Harris & Harris, Ltd.

December 7, 2015Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: Amanda WilsomFile No: Case # [redacted] To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We are in receipt of your correspondence dated November 30, pertaining to the above captioned matter Our office greatly appreciates the opportunity to review all customer feedback and address any outstanding questions or concerns Accordingly please note that Ms [redacted] comments have been duly noted and will be forwarded on to the appropriate department for reviewPlease further note that we are in the process of obtaining the documentation requested by Ms [redacted] which we will be sure to mail to her at the address on file If Ms [redacted] has any additional questions or concerns, or would like to request a payment receipt in the future, she may contact our office at (312) 423-or [email protected] We hope this serves to clarify the issue raisedThank youSincerely,Harris & Harris, Ltd

Initial Business Response /* (1000, 5, 2014/03/25) */
March 25,
Revdex.com Chicago
NWabash Ave ***
Chicago, IL
Re: *** ***
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the RevDex.comWe are in receipt of your correspondence dated March 24, pertaining to the above captioned matter*** placed Mr***'s delinquent utility account with our office for collection in January It was credit reported in early MarchThis account was closed as paid-in-full on March 15, Mr*** is stating that this account should not have been sent to collections due to an account issue he has been addressing with our clientWe will notify the credit bureaus to delete any negative tradeline occurring in relation to this accountThe account will remain closed in our office
He can contact XXX-XXX-XXXX with any further questions and to discuss the open accounts in questionWe are happy to be able to assist and will consider this matter resolved
Thank you
Sincerely,
Harris & Harris, Ltd

January 24, 2017Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: *** *** File No: ***To Whom It May Concern:Thank you for communicating
with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We are in receipt of your correspondence dated January 13, pertaining to the above captioned matter We have had an opportunity to review our file and feel that we have reached an amicable resolution. Our records show that our client, a health care provider, placed a total of four accounts for Mr*** with our office for collection between April 4, and June 17, Upon receipt of Mr***’s complaint, our office promptly reached out to our client for the itemized statement that Mr*** requestedOur office has received his itemized statement and will forward that to him as soon as possibleIn the meantime, we have placed a courtesy hold on Mr***’s accounts while he works to resolve this matter. If Mr*** has any further questions or concerns, he may contact our Compliance Department at (312) *** We hope this serves to clarify the issues raised.Sincerely, Harris & Harris, Ltd

November 17, 2017Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: *** ***File No: ***To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com. We are in receipt of your
correspondence dated November 16, pertaining to the above captioned matter. Please be advised that a medical services provider placed several of Mr***’s accounts with our office for collection. Our records show that the requisite notices were sent to the same address provided by Mr*** in his complaint. Our records do not show that we called the number Mr*** provided in his complaint ending in ***However, several other numbers were associated with Mr***’s accounts for which no prior cease communication requests have been received by our office. Our records show that Mr*** contacted our office on November 15, and requested we cease calling any of his phone numbersOur representative attempted to verify the number(s) at issue, but Mr*** refused to provide any phone numbersOur representative removed all numbers associated with Mr***’s accounts and confirmed this to Mr***However, Mr*** was not satisfied with this response so the call was transferred to a supervisor who again confirmed that all numbers currently associated with his account had been removedAccordingly, as our office has already complied with Mr***’s request to cease calling his phone number(s), our office considers this matter resolved. We hope this serves to clarify the issue raised. Sincerely,Harris & Harris, Ltd

June 23, 2016Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: *** *** File No: Case # ***To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We are in receipt of
your correspondence dated June 21, pertaining to the above captioned matter We have had an opportunity to review our file and feel that we have reached an amicable resolution. Our records indicate that a medical services provider placed Mr***’s account with our office for collection on May 18, This account was closed as paid in full on June 2, Mr*** subsequently contacted our office on June 13, and requested a paid in full letterMr*** called again on June 21, and stated that he had not yet received the letterIt appears that, due to an error on our part, his paid in full letter had not yet been sentAccordingly, our office promptly drafted and mailed his paid in full letter to the address on filePlease note that Mr***’s account was not negatively reported to the credit bureaus.If Mr*** has any other questions or concerns, he may contact our Compliance Department at (*** ***We hope this serves to clarify the issues raised and apologize for any inconvenience this misunderstanding may have caused.Sincerely, Harris & Harris, Ltd

Initial Business Response /* (1000, 5, 2014/10/24) */
October 24,
Revdex.com Chicago
NWabash Ave #
Chicago, IL
Re: *** ***
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, *** an A+ rated company with
the Revdex.comWe are in receipt of your correspondence dated October 20, pertaining to the above captioned matterWe have had an opportunity to review our file and feel that we have reached an amicable resolution
Mr*** asserts that he has received phone calls from our office and has requested that we cease calling his numberMr*** has not provided the number at issue in his complaintBased on the limited demographic information he has provided however, we believe we have located this number which appears to have been associated with a different individualOur office has removed this number from this account and placed it on our do-not-call listTo confirm this issue has been resolved, we kindly ask that Mr*** provides his number by reaching our office at XXX-XXX-XXXX or ***
Sincerely,
Harris & Harris, Ltd

February 17, 2016Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: *** *** File No: Case # ***To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We
are in receipt of your correspondence dated February 12, pertaining to the above captioned matter Our records indicate that our client, the Comptroller of Maryland, placed Ms*** delinquent income tax accounts with our office for collection on January 31, Our records also indicate that Ms*** contacted our office on February 16, and enrolled in a payment plan to resolve the outstanding balance on this account.Our office greatly appreciates the opportunity to review all customer feedback and address any outstanding questions or concerns Accordingly please note that Ms*** comments have been duly noted and will be forwarded on to the appropriate department for review. If Ms*** has any additional questions or concerns, she may contact our office at (*** *** or ***@harriscollect.com We hope this serves to clarify the issue raised and apologize for any inconvenience.Sincerely,Harris & Harris, Ltd