Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following.Prior to their purchase of this domain name through the GoDaddy website, the customer agreed to the following:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements may be viewed at: [redacted] The customer was alerted on September 10, that an invalid WHOIS complaint had received for their domain nameAt that time, a $Administrative Fee was applied to their account as specified in our Universal Terms of Service Agreement.The customer’s site was suspended on September as no response from the customer was receivedThe notice sent to the customer explicitly states the customer needs to make the appropriate corrections and to respond back before we can close the complaint.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur customer has updated their WHOIS information, the invalid WHOIS complaint has been resolved and the site is now resolvingAdditionally, as a goodwill gesture the customer has been refunded the $administrative fee.EDUCATION:It is a customer’s responsibility to maintain accurate, up to date WHOIS informationPlease visit the links below for more information on updating domain contact info and account information.Updating your domain name contact information - [redacted] Updating contact information for domains with privacy - [redacted] Managing your account information - [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Workspace Service Agreement The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services upon expiration and did so in a good faith effort to honor its agreements with the customerGoDaddy provides customers full control over the automatic renewal feature from within their accountAccount management is a customer responsibility Additionally, multiple reminders were sent via email to our customer prior to the renewal dateThese notices stated that the expiring items would be renewed automatically in accordance with their account settings Resolution: GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them Our customer did not contact our support staff regarding these charges until they were no longer eligible for a refundGoDaddy’s Refund Policy is discussed in our Universal Terms of Service As a onetime exception, GoDaddy has issued a full refund to our customer for the renewal of their email planWe are past the point in which the funds for the domain name can be recovered from the domain name registryAs such, GoDaddy will not be issuing a refund for the domain name Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Registration Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a good-faith effort to honor its agreements with the customerAccount management is the customer responsibility While the customer may have moved their hosting services, they maintained their domain name and other services with GoDaddy Prior to the most recent renewal, GoDaddy contacted the customer multiple timesWe have no record of contact from the customer since Resolution: GoDaddy has upheld its agreements in good faith with the customer As a one-time exception, we attempted to provide a refund for one of the renewed services however, the customer has initiated a chargeback through their financial institution which has prevented us from providing the refundWe welcome our customer to contact us to review their options for resolving this matter Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement The latest version of this agreement and other legal agreements may be found at: [redacted] GoDaddy appreciates our customer's candid feedback and will ensure that any training opportunities that may exist with our staff are addressed with our customer care managers When making a purchase from GoDaddy, customers may be presented with various promotional offersThese offers, as stated in our disclaimers, may not be used in conjunction with any other offer, sale, discount or promotionIn cases where multiple discounts are available during a single transaction, the discount which provides the most savings will take precedentOur customer received the proper discount of $31.50, which was the greater of the two offers Resolution: GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them As a onetime exception GoDaddy will provide a $Instore Credit to their accountThis credit may be used towards any future purchase Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] *** [redacted] Phone [redacted] Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our cr is [redacted] We are a Managed Service Provider (MSP) with many clients that have GoDaddy accounts (for now)The client # involved in this complaint is [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Direct Affiliate Program AgreementWe sincerely appreciate our customer's feedbackA review of the complainant's account showed that the payee information that they provided to us was invalidThis caused the payout to fail.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant, they have updated the required information, and the funds have again been processed If the transaction again fails, we have requested that the complainant notify us directly, and we will issue a check for the funds per their wishes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] ***Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed the complainant's correspondence and account and would like to present the following On April 3, the complainant purchased a cPanel Hosting Account through the GoDaddy websitePrior to completing the transaction the complainant acknowledged and accepted the following agreements: • GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting Service Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx The customer's plan includes SpamAssassin, an email utility that attempts to filter spam by examining incoming email and testing for spam characteristicsWhile the complainant has enabled SpamAssassin they have not configured itThe configuration of SpamAssassin is a customer responsibility and can provide the user with the maximum benefitDetails regarding configuration can be found in the following link: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers Resolution: GoDaddy has upheld its agreements in good faith and honored its terms of service Thank you again for the opportunity to address the concerns presented by the complainant Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] Scottsdale, Arizona
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Registration Agreement • Domain Name Proxy Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx Our customer purchased four domain names for a two-year term and opted to add our Protected Registration service The domains and associated Protected Registration service renewed automatically per our customer’s account settings We did attempt to proactively notify our customer multiple times at the email address listed on their customer account prior to renewal so they could adjust their services as needed RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service As a one-time exception, GoDaddy has refunded the cost of the Protected Registration (totaling $263.76) and has deactivated the automatic renewal for the domain names Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Website Builder Service Agreement [redacted] Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted] GoDaddy does not arbitrarily change any settings within a customer’s accountAccount management is a customer responsibilityOur support staff was notified by our customer that their domain name was not retrieving the desired websiteOn behalf of our customer, our support staff updated the appropriate settings to address this issue.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.Their domain name is retrieving the correct website at this time.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards [redacted] The Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Hosting Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers GoDaddy strives to offer the best service levels in the industry As such, GoDaddy will gladly honor the quote provided by our representative We attempted to connect with our customer to follow through with the agreed-upon charge but only reached a voice message service We ask that our customer contact us at ###-###-#### to fulfill this purchase at their earliest convenience Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored our terms of service We look forward to speaking with our customer and fully resolving this matter Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [email protected] [redacted] ###-###-#### Phone ###-###-#### Fax
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed the complainant's correspondence and GoDaddy account in question to which we would like to present the following The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: [redacted] GoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseThe complainant may also, at any time, log into their account and modify this preferenceGoDaddy sent the complainant multiple email notifications prior to the renewal occurringThe complainant purchased their Domain Names for a one year term on May 24, For the last four years GoDaddy has followed the complainant's instructions to automatically renew their Domain Names for one year terms and has done so in a good faith effort to honor our agreementResolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAlthough it is now outside our Refund Policy time frame we will make a onetime exception and refund the complainant $for the Domain Names they have cancelledThank you again for the opportunity to address the concerns presented by our valuable customerKindest regards, [redacted] Office of the CEO - GoDaddy [redacted] Phone
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.Prior to the purchase of the hosting via an online transaction, our customer agreed to the following:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link: [redacted] Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-timeGoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing.We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industryRESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe technical issues which our customer had experienced were addressed in a timely manner and has since been resolved As a good will gesture, we have added additional months to the customers shared hosting plan at no cost.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted] Office of the CEO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [According to your own knowledgebase and verified by tech support over the phone, the SpamAssassin needs to be configured by keywords and for each mailbox, therefore a mission impossible! We have over mailboxes, and receive a considerable amount of emails daily on most of them, therefore you don't need to be an IT PRO like me to figure that this "workaround" simply doesn't work in the real world!] Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the followingPrior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Domain Name Registration Agreement [redacted] Website Builder Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted] Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibilityRESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur customer has canceled the domain names and Website Builder plans in questionA refund for all services has been provided to our customer as a one-time exception Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards, [redacted] Office of the CEO
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: · Universal Terms of Service · Domain Name Registration Agreement The latest version of these agreements can be found at: [redacted] On June 11, the complainant purchased a domain name and then added our Protected Registration Services to the domain on June 14, as an online transaction More recently, on June 12, these services were automatically renewed per our complainant’s account preferences The complainant then contacted our offices on June 29, to cancel the Protected Registration servicesOnce we received the proper documentation needed, the product was cancelled and a refund was provided on July 9, Per our complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration services and did so in a Good Faith effort to honor its agreements with the complainantAccount management is a complainant’s responsibility RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe Protected Registration service has since been cancelled and refunded and we consider this matter resolved EDUCATION: The complainant might find this Support Article helpful for Managing Renewal setting options: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] , AZ [redacted] ###-###-#### Phone ###-###-#### Fax This email message and any attachments hereto is intended for use only by the addressee(s) named hereinIf you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments
Dispute Resolution Consultant, Thank you for bringing the customer's additional comments to our attentionWe sincerely appreciate the customer’s feedback and apologize for any confusion or inconvenience that occurredGoDaddy made our best effort at notifying all customers in a reasonable time frame about the changes to our service offeringAs the customer used the service and it functioned for them as advertised and expected prior to its retirement, refunds are not applicable As stated in our previous response, it is both a customer responsibility and best practice to keep local backups of their site content GoDaddy had notified users of [redacted] that the service was being discontinued, what would happen if they did not take action prior to June 25, 2014, and provided options they may have used to move their blog to another platform The article below contains additional information which had been provided to our customer What is going to happen to my paid [redacted] account? - https://support.godaddy.com/help/article/ GoDaddy has upheld its agreements with the customer and will offer our customer 12-months of a new Starter WordPress account at no cost which they may use to create a new blog If our customer desires to continue using the service, they would be responsible for product renewals Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.com GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Hosting Agreement Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a Good Faith effort to honor its agreements with the customerPurchasing services with another company does not initiate cancellation of services with GoDaddyAccount management is a customer responsibilityWe appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service GoDaddy worked diligently with our customer to resolve their concerns in a timely manner and have refunded the $transaction in fullWe will not provide compensation for their phone chargesWe hope to earn their future business and can confirm that they have no active services with us in the account in question Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards, [redacted] Office of the CEO – GoDaddy [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following.Prior to their purchase of this domain name through the GoDaddy website, the customer agreed to the following:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements may be viewed at: [redacted] The customer was alerted on September 10, that an invalid WHOIS complaint had received for their domain nameAt that time, a $Administrative Fee was applied to their account as specified in our Universal Terms of Service Agreement.The customer’s site was suspended on September as no response from the customer was receivedThe notice sent to the customer explicitly states the customer needs to make the appropriate corrections and to respond back before we can close the complaint.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur customer has updated their WHOIS information, the invalid WHOIS complaint has been resolved and the site is now resolvingAdditionally, as a goodwill gesture the customer has been refunded the $administrative fee.EDUCATION:It is a customer’s responsibility to maintain accurate, up to date WHOIS informationPlease visit the links below for more information on updating domain contact info and account information.Updating your domain name contact information - [redacted] Updating contact information for domains with privacy - [redacted] Managing your account information - [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Workspace Service Agreement The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services upon expiration and did so in a good faith effort to honor its agreements with the customerGoDaddy provides customers full control over the automatic renewal feature from within their accountAccount management is a customer responsibility Additionally, multiple reminders were sent via email to our customer prior to the renewal dateThese notices stated that the expiring items would be renewed automatically in accordance with their account settings Resolution: GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them Our customer did not contact our support staff regarding these charges until they were no longer eligible for a refundGoDaddy’s Refund Policy is discussed in our Universal Terms of Service As a onetime exception, GoDaddy has issued a full refund to our customer for the renewal of their email planWe are past the point in which the funds for the domain name can be recovered from the domain name registryAs such, GoDaddy will not be issuing a refund for the domain name Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Registration Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a good-faith effort to honor its agreements with the customerAccount management is the customer responsibility While the customer may have moved their hosting services, they maintained their domain name and other services with GoDaddy Prior to the most recent renewal, GoDaddy contacted the customer multiple timesWe have no record of contact from the customer since Resolution: GoDaddy has upheld its agreements in good faith with the customer As a one-time exception, we attempted to provide a refund for one of the renewed services however, the customer has initiated a chargeback through their financial institution which has prevented us from providing the refundWe welcome our customer to contact us to review their options for resolving this matter Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement The latest version of this agreement and other legal agreements may be found at: [redacted] GoDaddy appreciates our customer's candid feedback and will ensure that any training opportunities that may exist with our staff are addressed with our customer care managers When making a purchase from GoDaddy, customers may be presented with various promotional offersThese offers, as stated in our disclaimers, may not be used in conjunction with any other offer, sale, discount or promotionIn cases where multiple discounts are available during a single transaction, the discount which provides the most savings will take precedentOur customer received the proper discount of $31.50, which was the greater of the two offers Resolution: GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them As a onetime exception GoDaddy will provide a $Instore Credit to their accountThis credit may be used towards any future purchase Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] *** [redacted] Phone [redacted] Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our c
r is [redacted] We are a Managed Service Provider (MSP) with many clients that have GoDaddy accounts (for now)The client # involved in this complaint is [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Direct Affiliate Program AgreementWe sincerely appreciate our customer's feedbackA review of the complainant's account showed that the payee information that they provided to us was invalidThis caused the payout to fail.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant, they have updated the required information, and the funds have again been processed If the transaction again fails, we have requested that the complainant notify us directly, and we will issue a check for the funds per their wishes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] ***Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed the complainant's correspondence and account and would like to present the following On April 3, the complainant purchased a cPanel Hosting Account through the GoDaddy websitePrior to completing the transaction the complainant acknowledged and accepted the following agreements: • GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting Service Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx The customer's plan includes SpamAssassin, an email utility that attempts to filter spam by examining incoming email and testing for spam characteristicsWhile the complainant has enabled SpamAssassin they have not configured itThe configuration of SpamAssassin is a customer responsibility and can provide the user with the maximum benefitDetails regarding configuration can be found in the following link: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers Resolution: GoDaddy has upheld its agreements in good faith and honored its terms of service Thank you again for the opportunity to address the concerns presented by the complainant Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] Scottsdale, Arizona
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Registration Agreement • Domain Name Proxy Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx Our customer purchased four domain names for a two-year term and opted to add our Protected Registration service The domains and associated Protected Registration service renewed automatically per our customer’s account settings We did attempt to proactively notify our customer multiple times at the email address listed on their customer account prior to renewal so they could adjust their services as needed RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service As a one-time exception, GoDaddy has refunded the cost of the Protected Registration (totaling $263.76) and has deactivated the automatic renewal for the domain names Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Website Builder Service Agreement [redacted] Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted] GoDaddy does not arbitrarily change any settings within a customer’s accountAccount management is a customer responsibilityOur support staff was notified by our customer that their domain name was not retrieving the desired websiteOn behalf of our customer, our support staff updated the appropriate settings to address this issue.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.Their domain name is retrieving the correct website at this time.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards [redacted] The Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Hosting Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers GoDaddy strives to offer the best service levels in the industry As such, GoDaddy will gladly honor the quote provided by our representative We attempted to connect with our customer to follow through with the agreed-upon charge but only reached a voice message service We ask that our customer contact us at ###-###-#### to fulfill this purchase at their earliest convenience Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored our terms of service We look forward to speaking with our customer and fully resolving this matter Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [email protected] [redacted] ###-###-#### Phone ###-###-#### Fax
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed the complainant's correspondence and GoDaddy account in question to which we would like to present the following The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: [redacted] GoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseThe complainant may also, at any time, log into their account and modify this preferenceGoDaddy sent the complainant multiple email notifications prior to the renewal occurringThe complainant purchased their Domain Names for a one year term on May 24, For the last four years GoDaddy has followed the complainant's instructions to automatically renew their Domain Names for one year terms and has done so in a good faith effort to honor our agreementResolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAlthough it is now outside our Refund Policy time frame we will make a onetime exception and refund the complainant $for the Domain Names they have cancelledThank you again for the opportunity to address the concerns presented by our valuable customerKindest regards, [redacted] Office of the CEO - GoDaddy [redacted] Phone
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.Prior to the purchase of the hosting via an online transaction, our customer agreed to the following:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link: [redacted] Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-timeGoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing.We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industryRESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe technical issues which our customer had experienced were addressed in a timely manner and has since been resolved As a good will gesture, we have added additional months to the customers shared hosting plan at no cost.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted] Office of the CEO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [According to your own knowledgebase and verified by tech support over the phone, the SpamAssassin needs to be configured by keywords and for each mailbox, therefore a mission impossible! We have over mailboxes, and receive a considerable amount of emails daily on most of them, therefore you don't need to be an IT PRO like me to figure that this "workaround" simply doesn't work in the real world!] Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the followingPrior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Domain Name Registration Agreement [redacted] Website Builder Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted] Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibilityRESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur customer has canceled the domain names and Website Builder plans in questionA refund for all services has been provided to our customer as a one-time exception Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards, [redacted] Office of the CEO
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: · Universal Terms of Service · Domain Name Registration Agreement The latest version of these agreements can be found at: [redacted] On June 11, the complainant purchased a domain name and then added our Protected Registration Services to the domain on June 14, as an online transaction More recently, on June 12, these services were automatically renewed per our complainant’s account preferences The complainant then contacted our offices on June 29, to cancel the Protected Registration servicesOnce we received the proper documentation needed, the product was cancelled and a refund was provided on July 9, Per our complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration services and did so in a Good Faith effort to honor its agreements with the complainantAccount management is a complainant’s responsibility RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe Protected Registration service has since been cancelled and refunded and we consider this matter resolved EDUCATION: The complainant might find this Support Article helpful for Managing Renewal setting options: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] , AZ [redacted] ###-###-#### Phone ###-###-#### Fax This email message and any attachments hereto is intended for use only by the addressee(s) named hereinIf you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments
Dispute Resolution Consultant, Thank you for bringing the customer's additional comments to our attentionWe sincerely appreciate the customer’s feedback and apologize for any confusion or inconvenience that occurredGoDaddy made our best effort at notifying all customers in a reasonable time frame about the changes to our service offeringAs the customer used the service and it functioned for them as advertised and expected prior to its retirement, refunds are not applicable As stated in our previous response, it is both a customer responsibility and best practice to keep local backups of their site content GoDaddy had notified users of [redacted] that the service was being discontinued, what would happen if they did not take action prior to June 25, 2014, and provided options they may have used to move their blog to another platform The article below contains additional information which had been provided to our customer What is going to happen to my paid [redacted] account? - https://support.godaddy.com/help/article/ GoDaddy has upheld its agreements with the customer and will offer our customer 12-months of a new Starter WordPress account at no cost which they may use to create a new blog If our customer desires to continue using the service, they would be responsible for product renewals Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.com GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Hosting Agreement Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a Good Faith effort to honor its agreements with the customerPurchasing services with another company does not initiate cancellation of services with GoDaddyAccount management is a customer responsibilityWe appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service GoDaddy worked diligently with our customer to resolve their concerns in a timely manner and have refunded the $transaction in fullWe will not provide compensation for their phone chargesWe hope to earn their future business and can confirm that they have no active services with us in the account in question Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards, [redacted] Office of the CEO – GoDaddy [redacted] Phone [redacted] Fax