Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's concerns to which we would like to present the following
Prior to the original purchase of products and services, our customer agreed to the following
agreements:
* Universal Terms of Service Agreement
* Hosting Agreement
The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at***
Our customer violated agreed terms, specifically utilizing their hosting account as a file repositoryGoDaddy attempted to proactively notify the customer in an effort to resolve this matter before removing any contentGiven that no action was taken, files were removed per the initial warning and in compliance with GoDaddy's terms of service
RESOLUTION:
Go Daddy acted in good faith to uphold agreements with our customer and ensure the proper use of our hosting environmentOur customer had been provided with a backup of the content in question which has since been restored
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***
GoDaddy.com
*** ** *** *** *** ***
*** AZ ***
###-###-#### Phone
###-###-#### Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant While it is unfortunate that the complainant admittedly failed to renew their domain and it was ultimately acquired by another party GoDaddy cannot monitor the domain or website in question in the manner requestedOn the day of expiration the complainant's
purchased and agreed term of registration endedGoDaddy then provided a day grace period for the complainant to renew or redeem the domainGoDaddy had no control over their decisions in this matterWe also see no fraud occurring in this matter, the domain simply was not renewed by the complainant, followed the life cycle and was then legitimately acquired by another partyGoDaddy upheld its agreements with the complainantWe appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.GoDaddy also has new domain extensions available which may be suitable for their needsWe encourage them to review this information at ***.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:
*
Universal Terms of Service Agreement
* Domain Registration Agreement
The latest version of these agreements may be viewed at https://***
Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain to the assigned payment method and did so in a good-faith effort to honor its agreements with the customerGoDaddy also sent the customer
multiple email notices indicating the domain was scheduled to automatically renew prior to the date of transaction
Account management including making sure a current phone number and email address are on the account is a customer responsibility
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
We have connected with our customer and offered a refund of the domain renewal as a goodwill gestureHowever, as the customer has a pending chargeback we are unable to process this refundOnce our customer has reversed the chargeback with their payment provider, we can process the refund
Thank you one again, for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
*** AZ ***
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following
agreements:
• Universal Terms of Service Agreement
• Quick Shopping Cart Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
On September 7th, the *** *** *** *** (***) updated their Rate Calculator API which provides shipping rates to GoDaddy’s Quick Shopping Cart (QSC) There was an error that was affecting *** *** rates GoDaddy subsequently added the following System Announcement within the *** dashboard stating,
“Attention *** Users:
Effective September 7th, 2014, the U*** *** *** *** (***) has updated rates for various services and package typesYou can find more information on current rates by navigating to ***/ and examining any one of the price information data sheets located under the heading 'September Price Change Information.'
We have noticed that rates returned for *** *** have been significantly impacted by this update and you may want to disable *** *** as a shipping option to avoid under-charging for shipping
For any questions regarding these rate changes, please contact *** directly."
GoDaddy also notified the *** who resolved their issue on September 12,
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and the errors with the *** shipping rates were outside of our control As GoDaddy’s QSC offers our customer’s various shipping options, it is up to our customers to decide which is best for their needs, modifying them as necessary
However, as a gesture of good will towards our customer, we have added three additional months of service to their Quick Shopping Cart ($value)
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ 85260
###-###-#### Phone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want my domain back that I have owned for approximately years. This *** racketeer has no business using a local construction company’s trademarked domain to point to a fictitious *** *** website for women’s purses. These are fraudulent actions that are crimes, plain and simple. Go Daddy knew when they sold my domain to the *** that it was mine. This is blatantly obvious with the previous complaint that I filed with the Revdex.com. I do not care if they sent me e-mails wanting to sell my domain to me. I did not want to buy anything from them and already had the domain hosted/registered with another company. These are not honorable advertising and business tactics. What GoDaddy has done is ransomed my domain and offered it for sale for a mere $15-$and sold my livelihood to some *** in China that is misleading Americans and other people around the world that they are buying *** *** purses, when they are buying “knock offs”. I believe the news media and the general public would find this appalling: that an American company would resort to panhandling American companies’ websites and names to undeserving crooks overseas that can use the websites to boost their presence and criminal activity in our economy. GoDaddy can erase its wrong doing and stop this crime by merely instructing this *** crook that it issued the domain in error and refunding his money. This *** has no legitimate use for the domain, other than stealing my customer traffic to sell his “black market” purses, and he has essentially stolen my primary means of advertising for my business. There no telling how much money I will continue to lose. If the Revdex.com endorses this type of criminal business activity for one of its “members”, it will be an injustice for consumer protections. GoDaddy knows what it did and is doing is wrong and needs to correct its actions to remain a reputable business, one that can be endorsed by the Revdex.com
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy: • Universal Terms of Service Agreement • Workspace Service Agreement The latest versions of these agreements can be found at***://***.***.***/***-***.*** GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced We sincerely appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service As a gesture of goodwill, we have refunded the complainant’s recent email plan purchases, totaling $90.16. EDUCATION: As best practice we encourage the complainant to maintain local (and frequent) backups copies of all important email communications prior to making changes to their services Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest Regards, *** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.Upon purchase of our Quick Shopping Cart service, our customer acknowledged and accepted the following agreements:• Universal
Terms of Service Agreement• Quick Shopping Cart AgreementThe latest version of these agreements may be found at:***
Quick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or services. Customers that wish to accept credit cards as payment must also utilize a Merchant Provider It appears credit card payments for products that were purchased via our customer's online store were disputed by their customersResolution:GoDaddy has upheld its agreements in good faith with our customerGoDaddy has no affiliation with our customer's online store other than being the service provider. Ultimately, this is a dispute between third-parties; our customer, their customers and the Merchant ProviderGoDaddy will not become involved in third-party disputesThank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following
Our customer acknowledged our Universal Terms of Service Agreement upon conducting
business with GoDaddy. The latest version of all GoDaddy agreements and policies may be found at:
http://www.godaddy.com/legal-agreements.aspx
From time to time a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers. As a service provider one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful
GoDaddy stopped selling *** *** in and has been actively notifying customers that we were retiring the serviceGoDaddy also provided options our customer may have used to move their blog to another platformUnfortunately our customer did not take action and their service was canceled. Account management is a customer responsibility
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceDuring its lifetime the *** *** worked as advertised and expected for the customerOur customer also received a pro-rated refund for the *** *** product that was retired
As a gesture of goodwill, GoDaddy is offering our customer 3-months of a new Starter WordPress account which they may use to create a new blog. Our customer would be responsible for subsequent renewals if they continue using the service. We request that our customer notify us at their convenience should they wish to accept this offer
Education:
It is both a customer responsibility and best practice to keep local backups of their site contentThey may also want to visit archival sites, such as http://archive.org to determine if any content may be recoveredThere may also consider searching their local hard drive for any saved content
More information about our Word Press offering and platform can be found here: https://www.godaddy.com/hosting/wordpress-hosting.aspx
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer
Best Regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Workspace Service AgreementThe complaint elected to transition their email address from GoDaddy’s Unlimited Email Plan to a Free Email PlanGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issue the complainant was experiencing.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant and confirmed that technical issues have been resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There has not yet been any reference to or resolution of me being charged $a (Go Daddy Deposit) month on 8/4/14, 7/3/and 6/3/ I tried to find out again today and was told it was a Merchant bill I have no idea what this means I did not want this and have no idea what it is or what it is for I have been on the phone now hold for one and a half hours trying to find someone who can explain this to me (8/21) If it is a "deposit" then on what? It is billed directly to my checking account, I paid the bank $to stop any further drafts from my account since no one has been able to stop this or explain this to me I have received no statement on this billing other than seeing the bill on my bank statementI would like my money returned to me.
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• *** *** Terms of Use
On August 7, 2014, the complainant purchased Email Essentials and Business Essentials, each for a one year term
GoDaddy worked diligently to address the complainant’s concerns, however it was determined that the device in question was not compatible with these services
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
GoDaddy cannot ensure that every device will be compatible with our services. We have refunded the complainant’s email purchase, however we will not be able to compensate the complaint for their time to address their concerns
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.7/2514 Dear Revdex.com, The compalint I have registered against GoDaddy, Incis not settled despite the affirmations to this effect offered by GoDaddyI forwarded a message to your office 7/23/and hope you have had a chance to review it. I will forward this file to you againIn my opinion, GoDaddy has seriously misrepresented it s products and services to me to a degree that contsitutes fraud and I expect to be either refunded the money I have paid for their website builder products and deluxe shopping cart product or my webiste appear whenever a consumer types the domain name *** into the search bar for any browser or any computer - an appear anywhere in the world that free internet access is availableI do not want to cancel the domain name registration I have paid for separately from these other services I have mentioned. Regards,*** ***
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed the complainant's correspondence and the GoDaddy account in question to which we would like to present the following
We stand by our previous response regarding the complainant's GoDaddy account and their Spam SettingsThe complainant has been advised that spam filtering for their email is through the use of the SpamAssassin utilityPlease also understand that as each customer has unique email, organizing and filtering needs the configuration of SpamAssassin is a customer responsibility
The complainant may find this SpamAssassin article helpful: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin⇄ />
We understand that we cannot meet every customer's needs although we strive to do soShould the complainant desire to cancel their hosting plan and the associated email addresses we will be happy to refund them the time remaining on the plan
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** ***
Office of the CEO
***
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Goddaddy "forgot" to mention that they have cancelled my domain with them (twenty) days BEFORE the official expiration date by the JP domain name authorities and held me hostage of either loose the domain or pay them the ransom of $140, they have also falsely claimed (you can ask them for the transcript of my written chat with their customer support agent) that this is a fee charged by the *** authorities and not by them, and this is also the way it is drafted on the invoice that I have received (and attached for you a copy as well) claiming that it is an EXTERNAL charge
For your information, the *** authorities charge redemption fee during the days AFTER the expiration date and not before
I am convinced that once the *** authorities learn the fraudulent action of Godaddy that claims to charge redemption fees on behalf of them, they will cut their business relations with them, it is simply a fraud.
Thank you for your efforts,
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following agreements:
•
Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
As part of the above agreements, and in conjunction with GoDaddy's refund policy, domain name purchases are only refundable within days of original registration. Our customer purchased the domain names in July
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored our terms of service; therefore, we will not refund any unwanted time remaining on the customer's registered domain names
As the customer states that they no longer wish to keep the domain names, we are happy to offer an Auctions Membership to GoDaddy Auctions at no cost, where they may try to sell the domain namesTo accept this offer the customer may contact our office directly
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's concerns to which we would like to present the following
Prior to the original purchase of products and services, our customer agreed to the following
agreements:
* Universal Terms of Service Agreement
* Hosting Agreement
The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at***
Our customer violated agreed terms, specifically utilizing their hosting account as a file repositoryGoDaddy attempted to proactively notify the customer in an effort to resolve this matter before removing any contentGiven that no action was taken, files were removed per the initial warning and in compliance with GoDaddy's terms of service
RESOLUTION:
Go Daddy acted in good faith to uphold agreements with our customer and ensure the proper use of our hosting environmentOur customer had been provided with a backup of the content in question which has since been restored
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***
GoDaddy.com
*** ** *** *** *** ***
*** AZ ***
###-###-#### Phone
###-###-#### Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant While it is unfortunate that the complainant admittedly failed to renew their domain and it was ultimately acquired by another party GoDaddy cannot monitor the domain or website in question in the manner requestedOn the day of expiration the complainant's
purchased and agreed term of registration endedGoDaddy then provided a day grace period for the complainant to renew or redeem the domainGoDaddy had no control over their decisions in this matterWe also see no fraud occurring in this matter, the domain simply was not renewed by the complainant, followed the life cycle and was then legitimately acquired by another partyGoDaddy upheld its agreements with the complainantWe appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.GoDaddy also has new domain extensions available which may be suitable for their needsWe encourage them to review this information at ***.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:
*
Universal Terms of Service Agreement
* Domain Registration Agreement
The latest version of these agreements may be viewed at https://***
Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain to the assigned payment method and did so in a good-faith effort to honor its agreements with the customerGoDaddy also sent the customer
multiple email notices indicating the domain was scheduled to automatically renew prior to the date of transaction
Account management including making sure a current phone number and email address are on the account is a customer responsibility
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
We have connected with our customer and offered a refund of the domain renewal as a goodwill gestureHowever, as the customer has a pending chargeback we are unable to process this refundOnce our customer has reversed the chargeback with their payment provider, we can process the refund
Thank you one again, for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
*** AZ ***
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following
agreements:
• Universal Terms of Service Agreement
• Quick Shopping Cart Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
On September 7th, the *** *** *** *** (***) updated their Rate Calculator API which provides shipping rates to GoDaddy’s Quick Shopping Cart (QSC) There was an error that was affecting *** *** rates GoDaddy subsequently added the following System Announcement within the *** dashboard stating,
“Attention *** Users:
Effective September 7th, 2014, the U*** *** *** *** (***) has updated rates for various services and package typesYou can find more information on current rates by navigating to ***/ and examining any one of the price information data sheets located under the heading 'September Price Change Information.'
We have noticed that rates returned for *** *** have been significantly impacted by this update and you may want to disable *** *** as a shipping option to avoid under-charging for shipping
For any questions regarding these rate changes, please contact *** directly."
GoDaddy also notified the *** who resolved their issue on September 12,
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and the errors with the *** shipping rates were outside of our control As GoDaddy’s QSC offers our customer’s various shipping options, it is up to our customers to decide which is best for their needs, modifying them as necessary
However, as a gesture of good will towards our customer, we have added three additional months of service to their Quick Shopping Cart ($value)
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ 85260
###-###-#### Phone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want my domain back that I have owned for approximately years. This *** racketeer has no business using a local construction company’s trademarked domain to point to a fictitious *** *** website for women’s purses. These are fraudulent actions that are crimes, plain and simple. Go Daddy knew when they sold my domain to the *** that it was mine. This is blatantly obvious with the previous complaint that I filed with the Revdex.com. I do not care if they sent me e-mails wanting to sell my domain to me. I did not want to buy anything from them and already had the domain hosted/registered with another company. These are not honorable advertising and business tactics. What GoDaddy has done is ransomed my domain and offered it for sale for a mere $15-$and sold my livelihood to some *** in China that is misleading Americans and other people around the world that they are buying *** *** purses, when they are buying “knock offs”. I believe the news media and the general public would find this appalling: that an American company would resort to panhandling American companies’ websites and names to undeserving crooks overseas that can use the websites to boost their presence and criminal activity in our economy. GoDaddy can erase its wrong doing and stop this crime by merely instructing this *** crook that it issued the domain in error and refunding his money. This *** has no legitimate use for the domain, other than stealing my customer traffic to sell his “black market” purses, and he has essentially stolen my primary means of advertising for my business. There no telling how much money I will continue to lose. If the Revdex.com endorses this type of criminal business activity for one of its “members”, it will be an injustice for consumer protections. GoDaddy knows what it did and is doing is wrong and needs to correct its actions to remain a reputable business, one that can be endorsed by the Revdex.com
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy: • Universal Terms of Service Agreement • Workspace Service Agreement The latest versions of these agreements can be found at***://***.***.***/***-***.*** GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced We sincerely appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service As a gesture of goodwill, we have refunded the complainant’s recent email plan purchases, totaling $90.16. EDUCATION: As best practice we encourage the complainant to maintain local (and frequent) backups copies of all important email communications prior to making changes to their services Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest Regards, *** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.Upon purchase of our Quick Shopping Cart service, our customer acknowledged and accepted the following agreements:• Universal
Terms of Service Agreement• Quick Shopping Cart AgreementThe latest version of these agreements may be found at:***
Quick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or services. Customers that wish to accept credit cards as payment must also utilize a Merchant Provider It appears credit card payments for products that were purchased via our customer's online store were disputed by their customersResolution:GoDaddy has upheld its agreements in good faith with our customerGoDaddy has no affiliation with our customer's online store other than being the service provider. Ultimately, this is a dispute between third-parties; our customer, their customers and the Merchant ProviderGoDaddy will not become involved in third-party disputesThank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following
Our customer acknowledged our Universal Terms of Service Agreement upon conducting
business with GoDaddy. The latest version of all GoDaddy agreements and policies may be found at:
http://www.godaddy.com/legal-agreements.aspx
From time to time a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers. As a service provider one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful
GoDaddy stopped selling *** *** in and has been actively notifying customers that we were retiring the serviceGoDaddy also provided options our customer may have used to move their blog to another platformUnfortunately our customer did not take action and their service was canceled. Account management is a customer responsibility
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceDuring its lifetime the *** *** worked as advertised and expected for the customerOur customer also received a pro-rated refund for the *** *** product that was retired
As a gesture of goodwill, GoDaddy is offering our customer 3-months of a new Starter WordPress account which they may use to create a new blog. Our customer would be responsible for subsequent renewals if they continue using the service. We request that our customer notify us at their convenience should they wish to accept this offer
Education:
It is both a customer responsibility and best practice to keep local backups of their site contentThey may also want to visit archival sites, such as http://archive.org to determine if any content may be recoveredThere may also consider searching their local hard drive for any saved content
More information about our Word Press offering and platform can be found here: https://www.godaddy.com/hosting/wordpress-hosting.aspx
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer
Best Regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Workspace Service AgreementThe complaint elected to transition their email address from GoDaddy’s Unlimited Email Plan to a Free Email PlanGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issue the complainant was experiencing.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant and confirmed that technical issues have been resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There has not yet been any reference to or resolution of me being charged $a (Go Daddy Deposit) month on 8/4/14, 7/3/and 6/3/ I tried to find out again today and was told it was a Merchant bill I have no idea what this means I did not want this and have no idea what it is or what it is for I have been on the phone now hold for one and a half hours trying to find someone who can explain this to me (8/21) If it is a "deposit" then on what? It is billed directly to my checking account, I paid the bank $to stop any further drafts from my account since no one has been able to stop this or explain this to me I have received no statement on this billing other than seeing the bill on my bank statementI would like my money returned to me.
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• *** *** Terms of Use
On August 7, 2014, the complainant purchased Email Essentials and Business Essentials, each for a one year term
GoDaddy worked diligently to address the complainant’s concerns, however it was determined that the device in question was not compatible with these services
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
GoDaddy cannot ensure that every device will be compatible with our services. We have refunded the complainant’s email purchase, however we will not be able to compensate the complaint for their time to address their concerns
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.7/2514 Dear Revdex.com, The compalint I have registered against GoDaddy, Incis not settled despite the affirmations to this effect offered by GoDaddyI forwarded a message to your office 7/23/and hope you have had a chance to review it. I will forward this file to you againIn my opinion, GoDaddy has seriously misrepresented it s products and services to me to a degree that contsitutes fraud and I expect to be either refunded the money I have paid for their website builder products and deluxe shopping cart product or my webiste appear whenever a consumer types the domain name *** into the search bar for any browser or any computer - an appear anywhere in the world that free internet access is availableI do not want to cancel the domain name registration I have paid for separately from these other services I have mentioned. Regards,*** ***
Dear Dispute Resolution Consultant⇄ />
We understand that we cannot meet every customer's needs although we strive to do soShould the complainant desire to cancel their hosting plan and the associated email addresses we will be happy to refund them the time remaining on the plan
Thank you for bringing this matter to our attentionWe have reviewed the complainant's correspondence and the GoDaddy account in question to which we would like to present the following
We stand by our previous response regarding the complainant's GoDaddy account and their Spam SettingsThe complainant has been advised that spam filtering for their email is through the use of the SpamAssassin utilityPlease also understand that as each customer has unique email, organizing and filtering needs the configuration of SpamAssassin is a customer responsibility
The complainant may find this SpamAssassin article helpful:
http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** ***
Office of the CEO
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GoDaddy.com
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Scottsdale, AZ
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Goddaddy "forgot" to mention that they have cancelled my domain with them (twenty) days BEFORE the official expiration date by the JP domain name authorities and held me hostage of either loose the domain or pay them the ransom of $140, they have also falsely claimed (you can ask them for the transcript of my written chat with their customer support agent) that this is a fee charged by the *** authorities and not by them, and this is also the way it is drafted on the invoice that I have received (and attached for you a copy as well) claiming that it is an EXTERNAL charge
For your information, the *** authorities charge redemption fee during the days AFTER the expiration date and not before
I am convinced that once the *** authorities learn the fraudulent action of Godaddy that claims to charge redemption fees on behalf of them, they will cut their business relations with them, it is simply a fraud.
Thank you for your efforts,
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following agreements:
•
Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
As part of the above agreements, and in conjunction with GoDaddy's refund policy, domain name purchases are only refundable within days of original registration. Our customer purchased the domain names in July
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored our terms of service; therefore, we will not refund any unwanted time remaining on the customer's registered domain names
As the customer states that they no longer wish to keep the domain names, we are happy to offer an Auctions Membership to GoDaddy Auctions at no cost, where they may try to sell the domain namesTo accept this offer the customer may contact our office directly
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***