Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon conducting... business with GoDaddy: • Universal Terms of Service Agreement • Domain Registration Agreement The latest version of these agreements may be viewed at https://www.godaddy.com/legal-agreements.aspx. GoDaddy is required by the .JP registry to renew .JP domains renew prior to the expiration date. GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility. RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Our office connected with the customer prior to this complaint. As a gesture of goodwill, we waived the $99 renewal fee after the customer paid the redemption fee to renew the domain. We consider this matter resolved. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer. Kind regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerWe have reviewed this matter and would like to present the following.Our office has attempted to connect with our customer via phone to address the additional comments presented and was unsuccessful.On March 4, our customer purchased an SSL Certificate for a five year term, in the amount of $29.95.On September 22, our customer canceled the service In accordance with our Refund Policy, a pro-rated refund for the remaining time was provided to our customer as In-Store Credit in the amount of $which may be used towards the purchase or renewal of GoDaddy products On September 22, our customer purchased a new SSL Certificate for a three year term in the amount of $ This is for the service period ending August, GoDaddy does not currently offer SSL certificates for year terms Upon previously connecting with our customer, a refund for the three year service they had purchased in the amount of $was provided to our customer as a gesture of good will This service remains active.We appreciate our customer's business and feedback regarding our product interface However, GoDaddy will not provide any additional gestures or refunds with regards to this matter.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Best Regards, [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Prior to purchasing products within their GoDaddy account, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements may be found at: [redacted] Our customer had contacted our 24/Customer Care teams requesting assistance with creating a directory listing for images uploaded to their hosting plan The hosting plan which our customer is using provides the ability to perform the action which the customer may desire However, those actions require the use of scripting which is outside the scope of the standard support we offer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Our office has reached out to our customer via phone to discuss their customer support and pricing concerns We sincerely appreciates their business and values the candid feedback they have shared with usOur customer care managers will be apprised of our customer's experience in an effort to address any coaching opportunities that may exist with our staff.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards, [redacted] *
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of... Service Agreement• Website Builder Service AgreementThe latest version of these agreements may be viewed at https://www. [redacted] Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's hosting to the assigned payment method and did so in a good-faith effort to honor its agreements with the customer. The customer purchased the hosting plan on June 9 2014 and there were only a total of four renewal charges for the hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer. On September 29 2014, the customer connected with our support teams who assisted with the cancellation process and refunded the customer in full for the hosting plan as a goodwill gesture.EDUCATION:It is a customer’s responsibility to manager their renewals for their products and services. More information on managing products and services can be found at the link below:Managing Renewals for Products and Services - https:// [redacted] Additionally, all future purchases will be held to our refund policy. More information regarding the refund policy can be found at the link below.Refund Policy - https:// [redacted] Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted] Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did buy a new domain last week from godaddy but the sales person never shared anything about legal-agreementsThey never mentioned about not receiving a refundIf they take the time to inform the customers or remind customer me we have this legal agreement document that is helpfulI would never have thought of asking for a refund I have not heard the sales person saying anything about this agreement when I asked for a refund Now I know about this legal agreement document exists:-) Apple or any app company or software product companies they mention about the agreement and we know what to expect This is not a good business practice and someone should correct this practice Godaddy or any company should say upfront about this agreement when we buy a domainThen we the customer will not have to go through this trouble When we ask for a refund you mention about an agreement This is not good! When we ask for a refund you show us the agreement that show their intentionI am disappointed by this business practice The reason I did take this step is to protect other customersThey or any domain sales company should be clear Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy has made no attempt to contact me via phone nor via emailMy complaint did not state I had a problem with my domain registrationMy complaint was the website builder fee changing without notification and the terms being unclear in their advertisementI have no idea what domain name they refunded, perhaps they have their customers messed up just as they have their advertisements mixed upI called GoDaddy and settled the matter, I am keeping my domain name and transferring it back to my previous domain hosting site in SeptemberMy account #*** and again my subscription will end on September.
Regards,
*** ***
Dear Dispute Resolution Consultant
Thank you for bringing the customer's additional comments to our attention
GoDaddy has issued a refund in the amount of $to the original payment methodOur customer should allow their financial institution 5-days to post these funds to their account
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.Upon purchase of several services via an online transaction, our customer acknowledged our Universal Terms of Service
Agreement. The latest version of this agreement may be found at:***://***.***.***/***-***.***We regret any misunderstanding our customer may have had regarding their purchaseThe customer chose their length (term) of purchase online without the assistance of GoDaddy staffThe term was noted in the GoDaddy shopping cart onlineThe customer had the opportunity to review the term and the total due at the time of purchase and prior to completing the transitionResolution:GoDaddy has upheld its agreements in good faith with the our customer and honored its terms of service.GoDaddy cannot absorb any fees which our customer may have incurred with their financial institutionWe are happy to send the customer's financial institution a letter requesting waiver of any overdraft fees as a mutual gesture of goodwillGoDaddy has no control over the decision of the customer's financial institution in this matterGoDaddy has submitted a refund for the services which our customer had canceled. It typically takes to business days for the funds to be reflected by the customer's financial institution.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,*** ***Office of the CEO
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements may be viewed at ***.The customer spoke with our support teams on August 19, to discuss the renewal of their hosting plan at a discountOur support teams provided the renewal of the customer's hosting at a discount however there appears to have been a misunderstanding during the interaction. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have provided the customer with a month renewal at no cost as a gesture of goodwill however, they will need to pay regular price for the renewal after this time. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kind Regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed the complainant’s correspondence and the GoDaddy account in question to which we would like to present the following
We have confirmed that the funds were returned to the complainant’s financial institution
If the complainant, chooses to purchase the service again our 24/customer service team is standing by to assist them with Website Builder as defined in our Statement of SupportPlease reference: https://support.godaddy.com/help/article/9522/godaddy-statement-of-support
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed the customer’s correspondence and GoDaddy account in question to which we would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: ***Per our customer's account preferences, Go Daddy was instructed to automatically renew our customer's products and did so in a Good Faith effort to honor its agreements with themGoDaddy provided the customer with full control over the automatic renewal feature at the time of purchaseThe customer also had the ability to log into their account and modify this preferenceAdditionally, GoDaddy also sent the customer email notifications, and attempted to call the customer to inform them of the pending renewal.RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Our customer has since followed up with our support teams and has received a full refund for the renewal. At this time, we consider this matter resolved. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** *** Phone*** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with GoDaddy's decision to send my refund to a CLOSED BUSINESS credit card that is no longer openI closed my *** *** account over five years ago and now they want me to chase down my refund that's going to a credit card company that hasn't done business with me in five yearsI want a check as this is the only fair and reasonable refund procedureAgain, this account was CLOSED (meaning no new # was issued) so I'm now stuck with no refund.
I phoned *** *** this evening and they indicated that *** *** (of GoDaddy Executive Relations) is wrongThey do NOT issue refund checks for people who are no longer customers and that do not have an active relationship with *** ***If you pick up the phone and actually called them, they would indicate the same
Regards,
*** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy.com states the product was no longer offered beginning in This is not something I was notified of, nor was I aware, as I was able to continually renew the Quick Blogcast service through
GoDaddy.com states I was given notification and the option to transfer to a new siteI would argue that one week's notice is not sufficient to ensure the proper time for all customersAdditionally, the body of the e-mail in which notice was given did not state all historical input would be deletedIt stated the product would be discontinuedThe prorated refund provided did not come with any explanation, nor was I able to find any reason when I researched it through the GoDaddy website (refer to original complaint)If the information was archived for an additional days, why wasn't I notified within that time period?
Three months of additional paid service to begin a new blog does not help nor begin to compensateI have lost all confidence in the customer service and integrity of this companyIn addition to the carelessness I felt my information was treated with, I have also felt stonewalled and mistreated through this entire process
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the service in question was renewed appropriately Our customer has canceled the hosting plan in question and an applicable refund was provided to them in accordance with our refund policy totaling $USD. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone *** *** Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementAs with all service providers, GoDaddy experienced unexpected technical issues and our technical support staff has been (and is) working quickly and vigorously to bring resolution and minimize any impact to our customerWe appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a gesture of goodwill, we have extended our customer's hosting account for a three month term at no charge. We sincerely appreciate their patience and understanding.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Revdex.com:
The company has contacted me and at least addressed my concerns and hopefully will take them into consideration
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention
GoDaddy has millions of email customers and the vast majority have no problem utilizing our services with Android devicesWe sincerely wish the package purchased worked for this customer and apologize for any inconvenience this incompatibility may have caused them
Android is an Open Source Operating System, the applications that can run on Android devices are subject to variation from manufacturer to manufacturerThe devices can also vary from user to user depending on how they have configured their phone and/or any applications they may have installed that might interfere with communications such as emailWe are not placing blame on the customer but rather simply stating technical insights
If the customer wishes to attempt to use our email services again in the future with another mobile device, we will provide the same plan to them for one year at no costIf they wish to accept this offer they may contact our office directly
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** ***
Office of the CEO
***
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: ***When our customer agreed to our terms they agreed that account management is a customer responsibilityGoDaddy relies upon its customers for information we would otherwise be unaware of, such as the preferred email address to which our notices are sent.The fee referenced by our customer in their complaint is a registry fee imposed upon GoDaddy for expired domainsThe registry is where GoDaddy obtains domains on behalf of our customersGoDaddy also provided days of service to the customer at no cost prior to the account being suspended for non-payment.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our office has attempted to connect with our customer via phone to resolve this matter and have been unsuccessful As a onetime exception, we are willing to waive the $redemption fee if the customer contacts our office while the domain is still in an eligible status.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards*** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes I accepted their terms of use, but they still were unethical by advertising that their *** *** product they sold me was compatible on Androids, and it was not. I accepted the fact it wasn't compatible, but they should not advertise features or products that don't workI am sure that isn't covered by their Terms of UseWhat about the many hours I had invested in this frustrating situation because they didn't know about the product they sell?
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements may be viewed at ***.GoDaddy sent multiple notices pre and post expiration to the customerPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined the payments.Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We have attempted multiple times to contact the customer directly to resolve their concerns but have been unable to connect with themThis is a time sensitive matterAs a gesture of goodwill, we are willing to waive the $redemption fee if the customer contacts our office while the domain is still in an eligible status. The customer can renew the domain by calling us and we will waive the fees via phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kind regards,
*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon conducting... business with GoDaddy: • Universal Terms of Service Agreement • Domain Registration Agreement The latest version of these agreements may be viewed at https://www.godaddy.com/legal-agreements.aspx. GoDaddy is required by the .JP registry to renew .JP domains renew prior to the expiration date. GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility. RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Our office connected with the customer prior to this complaint. As a gesture of goodwill, we waived the $99 renewal fee after the customer paid the redemption fee to renew the domain. We consider this matter resolved. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer. Kind regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerWe have reviewed this matter and would like to present the following.Our office has attempted to connect with our customer via phone to address the additional comments presented and was unsuccessful.On March 4, our customer purchased an SSL Certificate for a five year term, in the amount of $29.95.On September 22, our customer canceled the service In accordance with our Refund Policy, a pro-rated refund for the remaining time was provided to our customer as In-Store Credit in the amount of $which may be used towards the purchase or renewal of GoDaddy products On September 22, our customer purchased a new SSL Certificate for a three year term in the amount of $ This is for the service period ending August, GoDaddy does not currently offer SSL certificates for year terms Upon previously connecting with our customer, a refund for the three year service they had purchased in the amount of $was provided to our customer as a gesture of good will This service remains active.We appreciate our customer's business and feedback regarding our product interface However, GoDaddy will not provide any additional gestures or refunds with regards to this matter.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Best Regards, [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Prior to purchasing products within their GoDaddy account, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements may be found at: [redacted] Our customer had contacted our 24/Customer Care teams requesting assistance with creating a directory listing for images uploaded to their hosting plan The hosting plan which our customer is using provides the ability to perform the action which the customer may desire However, those actions require the use of scripting which is outside the scope of the standard support we offer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Our office has reached out to our customer via phone to discuss their customer support and pricing concerns We sincerely appreciates their business and values the candid feedback they have shared with usOur customer care managers will be apprised of our customer's experience in an effort to address any coaching opportunities that may exist with our staff.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards, [redacted] *
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of... Service Agreement• Website Builder Service AgreementThe latest version of these agreements may be viewed at https://www. [redacted] Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's hosting to the assigned payment method and did so in a good-faith effort to honor its agreements with the customer. The customer purchased the hosting plan on June 9 2014 and there were only a total of four renewal charges for the hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer. On September 29 2014, the customer connected with our support teams who assisted with the cancellation process and refunded the customer in full for the hosting plan as a goodwill gesture.EDUCATION:It is a customer’s responsibility to manager their renewals for their products and services. More information on managing products and services can be found at the link below:Managing Renewals for Products and Services - https:// [redacted] Additionally, all future purchases will be held to our refund policy. More information regarding the refund policy can be found at the link below.Refund Policy - https:// [redacted] Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted] Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did buy a new domain last week from godaddy but the sales person never shared anything about legal-agreementsThey never mentioned about not receiving a refundIf they take the time to inform the customers or remind customer me we have this legal agreement document that is helpfulI would never have thought of asking for a refund I have not heard the sales person saying anything about this agreement when I asked for a refund Now I know about this legal agreement document exists:-) Apple or any app company or software product companies they mention about the agreement and we know what to expect This is not a good business practice and someone should correct this practice Godaddy or any company should say upfront about this agreement when we buy a domainThen we the customer will not have to go through this trouble When we ask for a refund you mention about an agreement This is not good! When we ask for a refund you show us the agreement that show their intentionI am disappointed by this business practice The reason I did take this step is to protect other customersThey or any domain sales company should be clear Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy has made no attempt to contact me via phone nor via emailMy complaint did not state I had a problem with my domain registrationMy complaint was the website builder fee changing without notification and the terms being unclear in their advertisementI have no idea what domain name they refunded, perhaps they have their customers messed up just as they have their advertisements mixed upI called GoDaddy and settled the matter, I am keeping my domain name and transferring it back to my previous domain hosting site in SeptemberMy account #*** and again my subscription will end on September.
Regards,
*** ***
Dear Dispute Resolution Consultant
Thank you for bringing the customer's additional comments to our attention
GoDaddy has issued a refund in the amount of $to the original payment methodOur customer should allow their financial institution 5-days to post these funds to their account
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.Upon purchase of several services via an online transaction, our customer acknowledged our Universal Terms of Service
Agreement. The latest version of this agreement may be found at:***://***.***.***/***-***.***We regret any misunderstanding our customer may have had regarding their purchaseThe customer chose their length (term) of purchase online without the assistance of GoDaddy staffThe term was noted in the GoDaddy shopping cart onlineThe customer had the opportunity to review the term and the total due at the time of purchase and prior to completing the transitionResolution:GoDaddy has upheld its agreements in good faith with the our customer and honored its terms of service.GoDaddy cannot absorb any fees which our customer may have incurred with their financial institutionWe are happy to send the customer's financial institution a letter requesting waiver of any overdraft fees as a mutual gesture of goodwillGoDaddy has no control over the decision of the customer's financial institution in this matterGoDaddy has submitted a refund for the services which our customer had canceled. It typically takes to business days for the funds to be reflected by the customer's financial institution.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,*** ***Office of the CEO
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements may be viewed at ***.The customer spoke with our support teams on August 19, to discuss the renewal of their hosting plan at a discountOur support teams provided the renewal of the customer's hosting at a discount however there appears to have been a misunderstanding during the interaction. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have provided the customer with a month renewal at no cost as a gesture of goodwill however, they will need to pay regular price for the renewal after this time. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kind Regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed the complainant’s correspondence and the GoDaddy account in question to which we would like to present the following
We have confirmed that the funds were returned to the complainant’s financial institution
If the complainant, chooses to purchase the service again our 24/customer service team is standing by to assist them with Website Builder as defined in our Statement of SupportPlease reference: https://support.godaddy.com/help/article/9522/godaddy-statement-of-support
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed the customer’s correspondence and GoDaddy account in question to which we would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: ***Per our customer's account preferences, Go Daddy was instructed to automatically renew our customer's products and did so in a Good Faith effort to honor its agreements with themGoDaddy provided the customer with full control over the automatic renewal feature at the time of purchaseThe customer also had the ability to log into their account and modify this preferenceAdditionally, GoDaddy also sent the customer email notifications, and attempted to call the customer to inform them of the pending renewal.RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Our customer has since followed up with our support teams and has received a full refund for the renewal. At this time, we consider this matter resolved. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** *** Phone*** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with GoDaddy's decision to send my refund to a CLOSED BUSINESS credit card that is no longer openI closed my *** *** account over five years ago and now they want me to chase down my refund that's going to a credit card company that hasn't done business with me in five yearsI want a check as this is the only fair and reasonable refund procedureAgain, this account was CLOSED (meaning no new # was issued) so I'm now stuck with no refund.
I phoned *** *** this evening and they indicated that *** *** (of GoDaddy Executive Relations) is wrongThey do NOT issue refund checks for people who are no longer customers and that do not have an active relationship with *** ***If you pick up the phone and actually called them, they would indicate the same
Regards,
*** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy.com states the product was no longer offered beginning in This is not something I was notified of, nor was I aware, as I was able to continually renew the Quick Blogcast service through
GoDaddy.com states I was given notification and the option to transfer to a new siteI would argue that one week's notice is not sufficient to ensure the proper time for all customersAdditionally, the body of the e-mail in which notice was given did not state all historical input would be deletedIt stated the product would be discontinuedThe prorated refund provided did not come with any explanation, nor was I able to find any reason when I researched it through the GoDaddy website (refer to original complaint)If the information was archived for an additional days, why wasn't I notified within that time period?
Three months of additional paid service to begin a new blog does not help nor begin to compensateI have lost all confidence in the customer service and integrity of this companyIn addition to the carelessness I felt my information was treated with, I have also felt stonewalled and mistreated through this entire process
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the service in question was renewed appropriately Our customer has canceled the hosting plan in question and an applicable refund was provided to them in accordance with our refund policy totaling $USD. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone *** *** Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementAs with all service providers, GoDaddy experienced unexpected technical issues and our technical support staff has been (and is) working quickly and vigorously to bring resolution and minimize any impact to our customerWe appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a gesture of goodwill, we have extended our customer's hosting account for a three month term at no charge. We sincerely appreciate their patience and understanding.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Revdex.com:
The company has contacted me and at least addressed my concerns and hopefully will take them into consideration
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention
GoDaddy has millions of email customers and the vast majority have no problem utilizing our services with Android devicesWe sincerely wish the package purchased worked for this customer and apologize for any inconvenience this incompatibility may have caused them
Android is an Open Source Operating System, the applications that can run on Android devices are subject to variation from manufacturer to manufacturerThe devices can also vary from user to user depending on how they have configured their phone and/or any applications they may have installed that might interfere with communications such as emailWe are not placing blame on the customer but rather simply stating technical insights
If the customer wishes to attempt to use our email services again in the future with another mobile device, we will provide the same plan to them for one year at no costIf they wish to accept this offer they may contact our office directly
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** ***
Office of the CEO
***
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: ***When our customer agreed to our terms they agreed that account management is a customer responsibilityGoDaddy relies upon its customers for information we would otherwise be unaware of, such as the preferred email address to which our notices are sent.The fee referenced by our customer in their complaint is a registry fee imposed upon GoDaddy for expired domainsThe registry is where GoDaddy obtains domains on behalf of our customersGoDaddy also provided days of service to the customer at no cost prior to the account being suspended for non-payment.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our office has attempted to connect with our customer via phone to resolve this matter and have been unsuccessful As a onetime exception, we are willing to waive the $redemption fee if the customer contacts our office while the domain is still in an eligible status.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards*** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes I accepted their terms of use, but they still were unethical by advertising that their *** *** product they sold me was compatible on Androids, and it was not. I accepted the fact it wasn't compatible, but they should not advertise features or products that don't workI am sure that isn't covered by their Terms of UseWhat about the many hours I had invested in this frustrating situation because they didn't know about the product they sell?
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements may be viewed at ***.GoDaddy sent multiple notices pre and post expiration to the customerPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined the payments.Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We have attempted multiple times to contact the customer directly to resolve their concerns but have been unable to connect with themThis is a time sensitive matterAs a gesture of goodwill, we are willing to waive the $redemption fee if the customer contacts our office while the domain is still in an eligible status. The customer can renew the domain by calling us and we will waive the fees via phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kind regards,
*** ***Office of the CEO - GoDaddy