Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our cr is ***We are a Managed Service Provider (MSP) with many clients that have GoDaddy accounts (for now)The client # involved in this complaint is ***
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms
of Service Agreement* Domain Name Registration Agreement* Hosting AgreementsThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur customer has canceled the domain name and hosting plan in questionA refund for both services has been provided to our customer as a onetime exception. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone *** *** Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to their domain names via an online
transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:https://www.***One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. Resolution:GoDaddy has acted in good faith to uphold its agreements with our customer. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification Our office has connected with our customer via phone and appreciate their candid feedback. Our goal is to always provide clear communications. Our customer has completed the process of removing the Protected Registration service from their domain names and have successfully transferred their domain as they had desired. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However, I would like the company to be more honesty about their services. They did not offer an agreement to universal services upon sign up. As you can see by the screen shots, there is no offering of a user agreement upon sign up, it just takes you to sign up and nothing was granted as a cancel policy or a charge policy. They just sign you up and you have to locate later on through contacting their customer service department how to find the policy for cancellation, user agreement, and refunds. I have the screenshots where I found out that they don't tell you that you only receive a refund of in-store credit
Regards,
*** ***
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and the Go Daddy account in question to which we would like to present the following
Prior to purchasing their cPanel Hosting Accounts through
the GoDaddy website the complainant acknowledged the following agreements:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Hosting Service Agreement
The latest version of these and our other legal agreements may be found at: http://www.godaddy.com/gdshop/agreements.aspx
The complainant is attempting to use their hosting accounts to establish an external connection to a third party server, which is not supported within our shared hosting environment
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
GoDaddy support teams have provided timely and proper information to the complainant regarding our products and servicesThe complaints request to allow external connections from their hosting account is not supportedThey were offered the option to move their content to a Virtual Private or Dedicated Server where this limitation does not apply and declined the offer
Should the complainant desire to cancel their hosting accounts we will be happy to provide a refund for the time remaining on those accountsThese refunds will be to the original payment methodsIf they desire to take advantage of this offer they can contact this office directly
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Sincerest Regards,
*** ***
Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please ask GoDaddy the amount of the refund, how it will be refunded and when. Providing these details is very important to closing this complaint. Thanks for your help
Regards,
*** ***
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and account and would like to present the following
On March 13, our customer purchased Website Builder for two yearsPrior to purchasing our customer
acknowledged the following agreements:
• Universal Terms of Service Agreement
• GoDaddy Website Builder Service Agreement
The latest version of this agreements and other legal agreements may be found at:
***
Our customer did call GoDaddy's customer support team who worked diligently and vigorously to resolve all technical issues the customer experienced
At this time, our Website Builder experts have attempted to call the customer but have not been able to reach them
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceShould our customer wish to troubleshoot the concerns presented we ask that they please respond to our voicemail or email so we can setup a time/date to assist
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer
Best Regards,
*** ***
Office of the CEO - GoDaddy
***
*** *** *** *** ***
*** ** ***
*** *** *** *** ***
Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service
Agreement• Hosting Agreement The latest version of these agreements may be found at:***://***.***.***/***-***.*** In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s coding, not the functionality of the GoDaddy hosting platform. GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support Regarding their hosting plan, they are using the same hosting plan that they purchased in July 2013. If they wish to utilize a different hosting plan, they are free to purchase a new plan and migrate their data. Any remaining, unused months of their current hosting plan may be refunded to an in-store credit once they cancel it. This credit may be used for any new purchase or renewal within their account and does not expire. Resolution: GoDaddy has upheld its agreements in good faith with the customerThe customer may consider seeking help from an independent web developer to resolve their concerns that are outside of GoDaddy's scope of supportGoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer Education: GoDaddy's Statement of Support:***://***.***.***/***/***/***-***-**-*** Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - [email protected]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant
To reiterate, GoDaddy acted in good faith in accordance with our user agreements and the customer’s account settings Account management is a customer responsibility
Since the initial complaint, GoDaddy has resolved the chargeback issue, refunding the customer’s charges We have repossessed the domain names and removed the customer’s payment method(s) from their account At this time, their account is empty and they will receive no further charges
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
Todd Cluff
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy: • Universal Terms of Service Agreement• Hosting Agreement The latest version of these agreements may be found at: *** The customer’s file uploading pattern was flagged as suspicious by our shared hosting security processesWe have these processes in place to protect customers and apologize for any inconvenience they may have experiencedGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced and we have adjusted our filters to meet our customer’s needs RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service As a gesture of goodwill we have extended the customer’s hosting for one month at no charge to them Thank you again for the opportunity to address the concerns presented by the customer.Best Regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed the complainant's correspondence and GoDaddy account in question to which we would like to present the following The complainant acknowledged and agreed to the following agreements
upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: *** GoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseThe complainant may also, at any time, log into their account and modify this preferenceGoDaddy sent the complainant multiple email notifications prior to the renewal occurringThe complainant purchased their Domain Names for a one year term on May 24, For the last four years GoDaddy has followed the complainant's instructions to automatically renew their Domain Names for one year terms and has done so in a good faith effort to honor our agreementResolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAlthough it is now outside our Refund Policy time frame we will make a onetime exception and refund the complainant $for the Domain Names they have cancelledThank you again for the opportunity to address the concerns presented by our valuable customerKindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** *** Phone
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Prior to purchasing products within their GoDaddy account, our customer acknowledged the
following agreements:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements may be found at: ***Our customer had contacted our 24/Customer Care teams requesting assistance with creating a directory listing for images uploaded to their hosting plan. The hosting plan which our customer is using provides the ability to perform the action which the customer may desire. However, those actions require the use of scripting which is outside the scope of the standard support we offer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Our office has reached out to our customer via phone to discuss their customer support and pricing concerns We sincerely appreciates their business and values the candid feedback they have shared with usOur customer care managers will be apprised of our customer's experience in an effort to address any coaching opportunities that may exist with our staff.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,*** ***
*** ** *** *** * ***
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I have contacted CEO office and waiting for their response
Regards,
*** ***
Dispute Resolution Consultant,
Thank you for bringing the customer's additional comments to our attentionWe sincerely appreciate the customer’s feedback and apologize for any confusion or inconvenience that occurredGoDaddy made our best effort at notifying all customers in a reasonable time frame about the changes to our service offeringAs the customer used the service and it functioned for them as advertised and expected prior to its retirement, refunds are not applicable
As stated in our previous response, it is both a customer responsibility and best practice to keep local backups of their site content. GoDaddy had notified users of *** *** that the service was being discontinued, what would happen if they did not take action prior to June 25, 2014, and provided options they may have used to move their blog to another platform. The article below contains additional information which had been provided to our customer
What is going to happen to my paid *** *** account? -
https://support.godaddy.com/help/article/
GoDaddy has upheld its agreements with the customer and will offer our customer 12-months of a new Starter WordPress account at no cost which they may use to create a new blog. If our customer desires to continue using the service, they would be responsible for product renewals
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following agreements:
•
Universal Terms of Service Agreement
• Domain Registration Agreement
• Domain Name Proxy Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
Our customer purchased four domain names for a two-year term and opted to add our Protected Registration service. The domains and associated Protected Registration service renewed automatically per our customer’s account settings. We did attempt to proactively notify our customer multiple times at the email address listed on their customer account prior to renewal so they could adjust their services as needed
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
As a one-time exception, GoDaddy has refunded the cost of the Protected Registration (totaling $263.76) and has deactivated the automatic renewal for the domain names
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following
Prior to the purchase of the hosting via an online transaction,
our customer agreed to the following:
• Universal Terms of Service Agreement
• Hosting Agreement
The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at this link: http://www.godaddy.com/gdshop/agreements.asp
We do regret any inconvenience this matter has caused our customer. Our Backup and Recovery Operations teams have been working diligently and vigorously to resolve all of the technical problems which our customer had experienced to restore their data to the desired date
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers; GoDaddy strives to offer the best service levels in the industry
RESOLUTION:
GoDaddy has upheld its agreements in good faith with our customer. When a customer agrees to our Hosting Agreement they also agree to maintain independent archival and backup copies of their website or server content
As a gesture of goodwill, our office has provided a refund for the purchase and last four monthly renewal transactions of both our customer's Dedicated Server and Managed Backup service. We have also restored all available data from the Managed Backup service to the customer at this time
Thank you for the opportunity to address the concerns presented by our valued customer
Kindest regards,
*** ***
Office of the CEO
***
***
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer acknowledged
the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
The latest version of this agreement and other legal agreements may be found at: ***
Per their account preferences, GoDaddy was instructed by the customer to automatically renew their domain namePrior to the renewal transaction, GoDaddy sent multiple notifications to our customer stating that the expiring items would be renewed automaticallyAccount management is a customer responsibility
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service
As a onetime exception, a refund has been issued for the most recent renewal of their domainOur customer will need to cancel the domain name prior to the next renewal date to avoid additional charges
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest Regards
*** *** Office of the CEO - GoDaddy
*** *** ** *** *** *** *** *** ** *** *** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at***://***.***.***/***-***.***?Our customer’s concern is a dispute issue between them and another party that GoDaddy cannot become involved inWe sincerely apologize for any GoDaddy employee who acted in anything less than a professional manner while attempting to assist the customer.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customerOur Domain Services team has also done everything possible within our scope of support to assist our customer with this matter. Account management and security are a customer’s agreed responsibility. As the products and services that were sold to the customer functioned as advertised and intended the customer will not receive the requested refundsEducation:Our customer may wish to seek legal counsel for assistance in this matter from an attorney local to themThey may also wish to review the Uniform Domain Name Dispute Resolution Policy at:***://***.***.***/***/***.***?***=***The customer may also consider ensuring their computer and network are secured from unauthorized accessThis may include virus scanning and/or intrusion prevention systems such as a firewallAdditionally, the customer may consider using two step authentication on their account if their settings are compatible.***://***.***.***/***/***/***/***-***-***-*** Finally, we understand this dispute between the customer and another party is frustrating and sincerely hope they can both come to an amicable agreementThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed the complainant's correspondence and account and would like to present the following
On April 3, the complainant purchased a cPanel Hosting Account through the GoDaddy
websitePrior to completing the transaction the complainant acknowledged and accepted the following agreements:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Hosting Service Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
The customer's plan includes SpamAssassin, an email utility that attempts to filter spam by examining incoming email and testing for spam characteristicsWhile the complainant has enabled SpamAssassin they have not configured itThe configuration of SpamAssassin is a customer responsibility and can provide the user with the maximum benefitDetails regarding configuration can be found in the following link: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin
We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers
Resolution:
GoDaddy has upheld its agreements in good faith and honored its terms of service
Thank you again for the opportunity to address the concerns presented by the complainant
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
Scottsdale, Arizona
Revdex.com:
r is ***We are a Managed Service Provider (MSP) with many clients that have GoDaddy accounts (for now)The client # involved in this complaint is ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our c
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms
of Service Agreement* Domain Name Registration Agreement* Hosting AgreementsThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur customer has canceled the domain name and hosting plan in questionA refund for both services has been provided to our customer as a onetime exception. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone *** *** Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to their domain names via an online
transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:https://www.***One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. Resolution:GoDaddy has acted in good faith to uphold its agreements with our customer. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification Our office has connected with our customer via phone and appreciate their candid feedback. Our goal is to always provide clear communications. Our customer has completed the process of removing the Protected Registration service from their domain names and have successfully transferred their domain as they had desired. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However, I would like the company to be more honesty about their services. They did not offer an agreement to universal services upon sign up. As you can see by the screen shots, there is no offering of a user agreement upon sign up, it just takes you to sign up and nothing was granted as a cancel policy or a charge policy. They just sign you up and you have to locate later on through contacting their customer service department how to find the policy for cancellation, user agreement, and refunds. I have the screenshots where I found out that they don't tell you that you only receive a refund of in-store credit
Regards,
*** ***
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and the Go Daddy account in question to which we would like to present the following
Prior to purchasing their cPanel Hosting Accounts through
the GoDaddy website the complainant acknowledged the following agreements:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Hosting Service Agreement
The latest version of these and our other legal agreements may be found at: http://www.godaddy.com/gdshop/agreements.aspx
The complainant is attempting to use their hosting accounts to establish an external connection to a third party server, which is not supported within our shared hosting environment
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
GoDaddy support teams have provided timely and proper information to the complainant regarding our products and servicesThe complaints request to allow external connections from their hosting account is not supportedThey were offered the option to move their content to a Virtual Private or Dedicated Server where this limitation does not apply and declined the offer
Should the complainant desire to cancel their hosting accounts we will be happy to provide a refund for the time remaining on those accountsThese refunds will be to the original payment methodsIf they desire to take advantage of this offer they can contact this office directly
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Sincerest Regards,
*** ***
Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please ask GoDaddy the amount of the refund, how it will be refunded and when. Providing these details is very important to closing this complaint. Thanks for your help
Regards,
*** ***
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and account and would like to present the following
On March 13, our customer purchased Website Builder for two yearsPrior to purchasing our customer
acknowledged the following agreements:
• Universal Terms of Service Agreement
• GoDaddy Website Builder Service Agreement
The latest version of this agreements and other legal agreements may be found at:
***
Our customer did call GoDaddy's customer support team who worked diligently and vigorously to resolve all technical issues the customer experienced
At this time, our Website Builder experts have attempted to call the customer but have not been able to reach them
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceShould our customer wish to troubleshoot the concerns presented we ask that they please respond to our voicemail or email so we can setup a time/date to assist
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer
Best Regards,
*** ***
Office of the CEO - GoDaddy
***
*** *** *** *** ***
*** ** ***
*** *** *** *** ***
Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service
Agreement• Hosting Agreement The latest version of these agreements may be found at:***://***.***.***/***-***.*** In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s coding, not the functionality of the GoDaddy hosting platform. GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support Regarding their hosting plan, they are using the same hosting plan that they purchased in July 2013. If they wish to utilize a different hosting plan, they are free to purchase a new plan and migrate their data. Any remaining, unused months of their current hosting plan may be refunded to an in-store credit once they cancel it. This credit may be used for any new purchase or renewal within their account and does not expire. Resolution: GoDaddy has upheld its agreements in good faith with the customerThe customer may consider seeking help from an independent web developer to resolve their concerns that are outside of GoDaddy's scope of supportGoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer Education: GoDaddy's Statement of Support:***://***.***.***/***/***/***-***-**-*** Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - [email protected]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant
To reiterate, GoDaddy acted in good faith in accordance with our user agreements and the customer’s account settings Account management is a customer responsibility
Since the initial complaint, GoDaddy has resolved the chargeback issue, refunding the customer’s charges We have repossessed the domain names and removed the customer’s payment method(s) from their account At this time, their account is empty and they will receive no further charges
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
Todd Cluff
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy: • Universal Terms of Service Agreement• Hosting Agreement The latest version of these agreements may be found at: *** The customer’s file uploading pattern was flagged as suspicious by our shared hosting security processesWe have these processes in place to protect customers and apologize for any inconvenience they may have experiencedGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced and we have adjusted our filters to meet our customer’s needs RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service As a gesture of goodwill we have extended the customer’s hosting for one month at no charge to them Thank you again for the opportunity to address the concerns presented by the customer.Best Regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed the complainant's correspondence and GoDaddy account in question to which we would like to present the following The complainant acknowledged and agreed to the following agreements
upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: *** GoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseThe complainant may also, at any time, log into their account and modify this preferenceGoDaddy sent the complainant multiple email notifications prior to the renewal occurringThe complainant purchased their Domain Names for a one year term on May 24, For the last four years GoDaddy has followed the complainant's instructions to automatically renew their Domain Names for one year terms and has done so in a good faith effort to honor our agreementResolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAlthough it is now outside our Refund Policy time frame we will make a onetime exception and refund the complainant $for the Domain Names they have cancelledThank you again for the opportunity to address the concerns presented by our valuable customerKindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** *** Phone
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Prior to purchasing products within their GoDaddy account, our customer acknowledged the
following agreements:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements may be found at: ***Our customer had contacted our 24/Customer Care teams requesting assistance with creating a directory listing for images uploaded to their hosting plan. The hosting plan which our customer is using provides the ability to perform the action which the customer may desire. However, those actions require the use of scripting which is outside the scope of the standard support we offer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Our office has reached out to our customer via phone to discuss their customer support and pricing concerns We sincerely appreciates their business and values the candid feedback they have shared with usOur customer care managers will be apprised of our customer's experience in an effort to address any coaching opportunities that may exist with our staff.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,*** ***
*** ** *** *** * ***
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I have contacted CEO office and waiting for their response
Regards,
*** ***
Dispute Resolution Consultant,
Thank you for bringing the customer's additional comments to our attentionWe sincerely appreciate the customer’s feedback and apologize for any confusion or inconvenience that occurredGoDaddy made our best effort at notifying all customers in a reasonable time frame about the changes to our service offeringAs the customer used the service and it functioned for them as advertised and expected prior to its retirement, refunds are not applicable
As stated in our previous response, it is both a customer responsibility and best practice to keep local backups of their site content. GoDaddy had notified users of *** *** that the service was being discontinued, what would happen if they did not take action prior to June 25, 2014, and provided options they may have used to move their blog to another platform. The article below contains additional information which had been provided to our customer
What is going to happen to my paid *** *** account? -
https://support.godaddy.com/help/article/
GoDaddy has upheld its agreements with the customer and will offer our customer 12-months of a new Starter WordPress account at no cost which they may use to create a new blog. If our customer desires to continue using the service, they would be responsible for product renewals
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following agreements:
•
Universal Terms of Service Agreement
• Domain Registration Agreement
• Domain Name Proxy Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
Our customer purchased four domain names for a two-year term and opted to add our Protected Registration service. The domains and associated Protected Registration service renewed automatically per our customer’s account settings. We did attempt to proactively notify our customer multiple times at the email address listed on their customer account prior to renewal so they could adjust their services as needed
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
As a one-time exception, GoDaddy has refunded the cost of the Protected Registration (totaling $263.76) and has deactivated the automatic renewal for the domain names
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following
Prior to the purchase of the hosting via an online transaction,
our customer agreed to the following:
• Universal Terms of Service Agreement
• Hosting Agreement
The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at this link: http://www.godaddy.com/gdshop/agreements.asp
We do regret any inconvenience this matter has caused our customer. Our Backup and Recovery Operations teams have been working diligently and vigorously to resolve all of the technical problems which our customer had experienced to restore their data to the desired date
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers; GoDaddy strives to offer the best service levels in the industry
RESOLUTION:
GoDaddy has upheld its agreements in good faith with our customer. When a customer agrees to our Hosting Agreement they also agree to maintain independent archival and backup copies of their website or server content
As a gesture of goodwill, our office has provided a refund for the purchase and last four monthly renewal transactions of both our customer's Dedicated Server and Managed Backup service. We have also restored all available data from the Managed Backup service to the customer at this time
Thank you for the opportunity to address the concerns presented by our valued customer
Kindest regards,
*** ***
Office of the CEO
***
***
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer acknowledged
the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
The latest version of this agreement and other legal agreements may be found at: ***
Per their account preferences, GoDaddy was instructed by the customer to automatically renew their domain namePrior to the renewal transaction, GoDaddy sent multiple notifications to our customer stating that the expiring items would be renewed automaticallyAccount management is a customer responsibility
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service
As a onetime exception, a refund has been issued for the most recent renewal of their domainOur customer will need to cancel the domain name prior to the next renewal date to avoid additional charges
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest Regards
*** *** Office of the CEO - GoDaddy
*** *** ** *** *** *** *** *** ** *** *** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at***://***.***.***/***-***.***?Our customer’s concern is a dispute issue between them and another party that GoDaddy cannot become involved inWe sincerely apologize for any GoDaddy employee who acted in anything less than a professional manner while attempting to assist the customer.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customerOur Domain Services team has also done everything possible within our scope of support to assist our customer with this matter. Account management and security are a customer’s agreed responsibility. As the products and services that were sold to the customer functioned as advertised and intended the customer will not receive the requested refundsEducation:Our customer may wish to seek legal counsel for assistance in this matter from an attorney local to themThey may also wish to review the Uniform Domain Name Dispute Resolution Policy at:***://***.***.***/***/***.***?***=***The customer may also consider ensuring their computer and network are secured from unauthorized accessThis may include virus scanning and/or intrusion prevention systems such as a firewallAdditionally, the customer may consider using two step authentication on their account if their settings are compatible.***://***.***.***/***/***/***/***-***-***-*** Finally, we understand this dispute between the customer and another party is frustrating and sincerely hope they can both come to an amicable agreementThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed the complainant's correspondence and account and would like to present the following
On April 3, the complainant purchased a cPanel Hosting Account through the GoDaddy
websitePrior to completing the transaction the complainant acknowledged and accepted the following agreements:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Hosting Service Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
The customer's plan includes SpamAssassin, an email utility that attempts to filter spam by examining incoming email and testing for spam characteristicsWhile the complainant has enabled SpamAssassin they have not configured itThe configuration of SpamAssassin is a customer responsibility and can provide the user with the maximum benefitDetails regarding configuration can be found in the following link: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin
We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers
Resolution:
GoDaddy has upheld its agreements in good faith and honored its terms of service
Thank you again for the opportunity to address the concerns presented by the complainant
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
Scottsdale, Arizona