Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms of
Service Agreement
• Domain Registration Agreement
• Uniform Domain Name Dispute Resolution Policy
The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility
GoDaddy sent multiple notices pre- and post-expiration to the customer
As the customer mentioned that they have a trademark on the domain name, we recommend that they review the Uniform Domain Name Dispute Resolution Policy referenced above to view their rights and responsibilities in resolving a domain name dispute
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and we are unable to assist the customer in reacquiring the domain name or involve ourselves in a domain name dispute
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
This is only a suggestion and not part of my acceptance - Have an email survey to ask has your issue been resolved, this would have helped solve my issue and possibly salvage future relationshipsThe cancelation was for a different service, after all of the problems I had to gain back ($14.99) I would not do any further business with GoDaddy
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business has performed this action and, consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***GoDaddy acted in good faith by providing the products for the amount of time specified by our customer during the purchase processRESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were provided for the length of time requested by the customer. Our customer canceled the services in question outside of GoDaddy’s refund policyWe have provided a full refund for all services with the exception of the domain name which was transferred to another provider therefore not eligible for refundThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***
*** ** *** ***
***
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Dear Dispute Resolution Consultant,
We have reviewed our customer's rebuttal and would like to present the following
We stand by our previous response regarding following our customers account preferencesGoDaddy did not cancel their domain name, it was placed in a suspended status, as it was not renewed on timeAccount management, including domain renewals are a customer responsibility
Our customer agreed to comply with all registry rules, policies, and agreements for .jp domain names (including renewal time frames) at the time of registrationWe have provided the customer with a no cost renewal valued at $
Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer
acknowledged the following agreements:
• Universal Terms of Service Agreement
The latest version of this agreement and other legal agreements may be found at:
***
GoDaddy appreciates our customer's candid feedback and will ensure that any training opportunities that may exist with our staff are addressed with our customer care managers
When making a purchase from GoDaddy, customers may be presented with various promotional offersThese offers, as stated in our disclaimers, may not be used in conjunction with any other offer, sale, discount or promotionIn cases where multiple discounts are available during a single transaction, the discount which provides the most savings will take precedentOur customer received the proper discount of $31.50, which was the greater of the two offers
Resolution:
GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them
As a onetime exception GoDaddy will provide a $Instore Credit to their accountThis credit may be used towards any future purchase
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest Regards
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant
We have reviewed our customer's additional correspondence and the GoDaddy account in question to which we would like to present the following
Our technical teams have attempted to contact the customer multiple times via phone and email however, we have not received any follow up from the customerThe customer's site is live and has been indexed by GoogleAs a reference example our customer may visit https:*** to see the indexed pages and visit them
If our customer would like to cancel their website ?services we will refund them in full as a onetime exceptionWe request that the customer notify us if they choose to do thisWe sincerely hope we can earn their future business
Best Regards,
*** ***
*** ** *** *** * ***
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.Prior to the purchase of the hosting via an online transaction, our
customer agreed to the following:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link: ***Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-timeGoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing.We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe technical issues which our customer had experienced were addressed in a timely manner and has since been resolved. As a good will gesture, we have added additional months to the customers shared hosting plan at no cost.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,*** ***Office of the CEO***
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant
GoDaddy honored our customer’s instructions according to their account settingsThe customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a day grace period post expiration to renew their domain nameGoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain
Should our customer believe they have a legal right to this domain name (such as a trademark), they may wish to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP) via the link below
https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
*** ** *** *** * ***
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Direct Affiliate Program AgreementWe sincerely appreciate our customer's feedbackA review of the complainant's account showed that the payee information that they provided to us was invalidThis caused the payout to fail.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant, they have updated the required information, and the funds have again been processed. If the transaction again fails, we have requested that the complainant notify us directly, and we will issue a check for the funds per their wishes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: ***We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.To prevent GoDaddy IP addresses from earning poor reputations within the web community, we cap the number of daily emails that can be sent from any serverThis is a responsible practice and not uncommon in our industryUnfortunately, this cap value is far below the number of emails our customer requiresWe regret that we are unable to meet our customer’s needs in this instance.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.A full refund has been issued to our customer’s original payment methodTheir shared hosting account was never canceled and is available for use.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s concerns to which we would like to present the following.Prior to purchasing products within their GoDaddy account, our customer acknowledged our Universal Terms of Service
Agreement. The latest versions of our legal agreements may be found at: ***.GoDaddy was notified of two renewal transactions that were being disputed through our customer's financial institution resulting in additional services to be performed by GoDaddy, above and beyond the scope of service. Per our Universal Terms of Service Agreement, the service associated with the disputed transactions was suspended, the disputed amounts were refunded, and applicable administrative fees were imposed to reactivate the service.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur office has successfully connected with our customer via phone to discuss this matter As a one-time exception, GoDaddy has waived $in administrative fees incurred due to the chargebacks initiated by our customer's financial institution. Our customer's service has been unsuspended and is active.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the refund offerHowever, the same night I finally decided to file a complaint with Revdex.com and Ind State Attorney general Office , I later received a notice that advised me that my service was cancelled. yet I am still receiving notices from Go Daddy re a quarterly reportSo I am still unsure of what my status is or isnt.As I read this offer they still want me to provide confidential information to them which they had not previous received or asked for at time of enrollment. This is the crux of the objection As I stated in complaint I am happy to send notice in my personal email, by affadavit in *** mail requesting the discontinuation of this service and account. I am happy to confirm any previously submitted information to acknowledge my request and sign a paper absolving them from any future claims by meSince the credit card has reached its expiration date and I will refuse to provide them with new card info the account will cease being active per the customer service rep I spoke withAt present this is my only option which doesnt force me to provide confidential information to Go Daddy. I am pretty sure the company represenative who sent the offer would also refuse to send me such information as a term of completing this agreement and or getting renewal information re the card so that I could make sure that its the right person at his end to receive such confidential information.Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following
agreements:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a good-faith effort to honor its agreements with the customerAccount management is the customer responsibility
While the customer may have moved their hosting services, they maintained their domain name and other services with GoDaddy. Prior to the most recent renewal, GoDaddy contacted the customer multiple timesWe have no record of contact from the customer since
Resolution:
GoDaddy has upheld its agreements in good faith with the customer
As a one-time exception, we attempted to provide a refund for one of the renewed services however, the customer has initiated a chargeback through their financial institution which has prevented us from providing the refundWe welcome our customer to contact us to review their options for resolving this matter
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal
Terms of Service Agreement• Domain Registration Agreement The latest version of these agreements may be found at:*** Our customer purchased three domain names during the time span of June, to June 19, With each purchase, GoDaddy honored our limited-time, promotional offer that was active at the time for each purchasePost final purchase (June 19), the customer requested a larger discount for that transactionOur staff correctly informed the customer that they cannot issue a (larger) retroactive discount. We sincerely appreciate our customer's feedback about our staff's interaction and will ensure any training opportunities that do exist are addressed Resolution: GoDaddy has upheld its agreements in good faith with the customer, honored our terms of service and advertised rates As a one-time exception we credited the customer's account with $of in-store credit that they may apply towards a future purchase Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following
As stated previously, a check was mailed to the complainant on May 27, in a Good Faith effort to uphold our agreements with the customer. If the complainant did not receive this mailing in a timely fashion, this would have been outside of GoDaddy’s
direct control
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
After the complainant indicated that the check was not received, alternate arrangements were made and the funds were provided to the complainant’s payee account on August 29, 2014. The complainant has confirmed receipt of these funds, and no further financial compensation will be provided to the complainant in this matter
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer validAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately We spoke with our customer and renewed the domain name at the regular rate as a one-time exceptionShould our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***
*** ** *** *** *** ***
*** ** *** *** Phone *** *** Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at***://***.***.***/***-***.***?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experiencedOur transaction logs show that the customer placed the order twice online.RESOLUTION:Go Daddy acted in good faith to uphold our agreements with our customer. We have issued a full refund for the second transaction as a courtesyShould our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed the customers correspondence and GoDaddy account in question to which we would like to present the following
The customer acknowledged and agreed to the following agreements
upon conducting business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Domain Registration Agreement
The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On July 10, 2014, our customer contacted GoDaddy's 24/customer care to renew domains via phone and requested a renewal on multiple domains which was processed
Resolution:
GoDaddy has upheld its agreements in good faith with the customerAll domains our customer specifically requested were renewed however, if the customer would like to renew other domains they may contact our 24/customer care team
Thank you again for the opportunity to address the concerns presented by our valuable customer
Best Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant
GoDaddy honored our customer’s instructions according to their account settingsThe customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a day grace period post expiration to renew their domain name GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain.
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms of
Service Agreement
• Domain Registration Agreement
• Uniform Domain Name Dispute Resolution Policy
The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility
GoDaddy sent multiple notices pre- and post-expiration to the customer
As the customer mentioned that they have a trademark on the domain name, we recommend that they review the Uniform Domain Name Dispute Resolution Policy referenced above to view their rights and responsibilities in resolving a domain name dispute
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and we are unable to assist the customer in reacquiring the domain name or involve ourselves in a domain name dispute
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
This is only a suggestion and not part of my acceptance - Have an email survey to ask has your issue been resolved, this would have helped solve my issue and possibly salvage future relationshipsThe cancelation was for a different service, after all of the problems I had to gain back ($14.99) I would not do any further business with GoDaddy
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business has performed this action and, consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***GoDaddy acted in good faith by providing the products for the amount of time specified by our customer during the purchase processRESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were provided for the length of time requested by the customer. Our customer canceled the services in question outside of GoDaddy’s refund policyWe have provided a full refund for all services with the exception of the domain name which was transferred to another provider therefore not eligible for refundThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***
*** ** *** ***
***
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Dear Dispute Resolution Consultant,
We have reviewed our customer's rebuttal and would like to present the following
We stand by our previous response regarding following our customers account preferencesGoDaddy did not cancel their domain name, it was placed in a suspended status, as it was not renewed on timeAccount management, including domain renewals are a customer responsibility
Our customer agreed to comply with all registry rules, policies, and agreements for .jp domain names (including renewal time frames) at the time of registrationWe have provided the customer with a no cost renewal valued at $
Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer
acknowledged the following agreements:
• Universal Terms of Service Agreement
The latest version of this agreement and other legal agreements may be found at:
***
GoDaddy appreciates our customer's candid feedback and will ensure that any training opportunities that may exist with our staff are addressed with our customer care managers
When making a purchase from GoDaddy, customers may be presented with various promotional offersThese offers, as stated in our disclaimers, may not be used in conjunction with any other offer, sale, discount or promotionIn cases where multiple discounts are available during a single transaction, the discount which provides the most savings will take precedentOur customer received the proper discount of $31.50, which was the greater of the two offers
Resolution:
GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them
As a onetime exception GoDaddy will provide a $Instore Credit to their accountThis credit may be used towards any future purchase
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest Regards
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant
We have reviewed our customer's additional correspondence and the GoDaddy account in question to which we would like to present the following
Our technical teams have attempted to contact the customer multiple times via phone and email however, we have not received any follow up from the customerThe customer's site is live and has been indexed by GoogleAs a reference example our customer may visit https:*** to see the indexed pages and visit them
If our customer would like to cancel their website ?services we will refund them in full as a onetime exceptionWe request that the customer notify us if they choose to do thisWe sincerely hope we can earn their future business
Best Regards,
*** ***
*** ** *** *** * ***
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.Prior to the purchase of the hosting via an online transaction, our
customer agreed to the following:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link: ***Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-timeGoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing.We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe technical issues which our customer had experienced were addressed in a timely manner and has since been resolved. As a good will gesture, we have added additional months to the customers shared hosting plan at no cost.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,*** ***Office of the CEO***
***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant
GoDaddy honored our customer’s instructions according to their account settingsThe customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a day grace period post expiration to renew their domain nameGoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain
Should our customer believe they have a legal right to this domain name (such as a trademark), they may wish to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP) via the link below
https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
*** ** *** *** * ***
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Direct Affiliate Program AgreementWe sincerely appreciate our customer's feedbackA review of the complainant's account showed that the payee information that they provided to us was invalidThis caused the payout to fail.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant, they have updated the required information, and the funds have again been processed. If the transaction again fails, we have requested that the complainant notify us directly, and we will issue a check for the funds per their wishes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: ***We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.To prevent GoDaddy IP addresses from earning poor reputations within the web community, we cap the number of daily emails that can be sent from any serverThis is a responsible practice and not uncommon in our industryUnfortunately, this cap value is far below the number of emails our customer requiresWe regret that we are unable to meet our customer’s needs in this instance.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.A full refund has been issued to our customer’s original payment methodTheir shared hosting account was never canceled and is available for use.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s concerns to which we would like to present the following.Prior to purchasing products within their GoDaddy account, our customer acknowledged our Universal Terms of Service
Agreement. The latest versions of our legal agreements may be found at: ***.GoDaddy was notified of two renewal transactions that were being disputed through our customer's financial institution resulting in additional services to be performed by GoDaddy, above and beyond the scope of service. Per our Universal Terms of Service Agreement, the service associated with the disputed transactions was suspended, the disputed amounts were refunded, and applicable administrative fees were imposed to reactivate the service.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur office has successfully connected with our customer via phone to discuss this matter As a one-time exception, GoDaddy has waived $in administrative fees incurred due to the chargebacks initiated by our customer's financial institution. Our customer's service has been unsuspended and is active.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the refund offerHowever, the same night I finally decided to file a complaint with Revdex.com and Ind State Attorney general Office , I later received a notice that advised me that my service was cancelled. yet I am still receiving notices from Go Daddy re a quarterly reportSo I am still unsure of what my status is or isnt.As I read this offer they still want me to provide confidential information to them which they had not previous received or asked for at time of enrollment. This is the crux of the objection As I stated in complaint I am happy to send notice in my personal email, by affadavit in *** mail requesting the discontinuation of this service and account. I am happy to confirm any previously submitted information to acknowledge my request and sign a paper absolving them from any future claims by meSince the credit card has reached its expiration date and I will refuse to provide them with new card info the account will cease being active per the customer service rep I spoke withAt present this is my only option which doesnt force me to provide confidential information to Go Daddy. I am pretty sure the company represenative who sent the offer would also refuse to send me such information as a term of completing this agreement and or getting renewal information re the card so that I could make sure that its the right person at his end to receive such confidential information.Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following
agreements:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a good-faith effort to honor its agreements with the customerAccount management is the customer responsibility
While the customer may have moved their hosting services, they maintained their domain name and other services with GoDaddy. Prior to the most recent renewal, GoDaddy contacted the customer multiple timesWe have no record of contact from the customer since
Resolution:
GoDaddy has upheld its agreements in good faith with the customer
As a one-time exception, we attempted to provide a refund for one of the renewed services however, the customer has initiated a chargeback through their financial institution which has prevented us from providing the refundWe welcome our customer to contact us to review their options for resolving this matter
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal
Terms of Service Agreement• Domain Registration Agreement The latest version of these agreements may be found at:*** Our customer purchased three domain names during the time span of June, to June 19, With each purchase, GoDaddy honored our limited-time, promotional offer that was active at the time for each purchasePost final purchase (June 19), the customer requested a larger discount for that transactionOur staff correctly informed the customer that they cannot issue a (larger) retroactive discount. We sincerely appreciate our customer's feedback about our staff's interaction and will ensure any training opportunities that do exist are addressed Resolution: GoDaddy has upheld its agreements in good faith with the customer, honored our terms of service and advertised rates As a one-time exception we credited the customer's account with $of in-store credit that they may apply towards a future purchase Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following
As stated previously, a check was mailed to the complainant on May 27, in a Good Faith effort to uphold our agreements with the customer. If the complainant did not receive this mailing in a timely fashion, this would have been outside of GoDaddy’s
direct control
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
After the complainant indicated that the check was not received, alternate arrangements were made and the funds were provided to the complainant’s payee account on August 29, 2014. The complainant has confirmed receipt of these funds, and no further financial compensation will be provided to the complainant in this matter
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer validAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately We spoke with our customer and renewed the domain name at the regular rate as a one-time exceptionShould our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***
*** ** *** *** *** ***
*** ** *** *** Phone *** *** Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at***://***.***.***/***-***.***?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experiencedOur transaction logs show that the customer placed the order twice online.RESOLUTION:Go Daddy acted in good faith to uphold our agreements with our customer. We have issued a full refund for the second transaction as a courtesyShould our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed the customers correspondence and GoDaddy account in question to which we would like to present the following
The customer acknowledged and agreed to the following agreements
upon conducting business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Domain Registration Agreement
The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On July 10, 2014, our customer contacted GoDaddy's 24/customer care to renew domains via phone and requested a renewal on multiple domains which was processed
Resolution:
GoDaddy has upheld its agreements in good faith with the customerAll domains our customer specifically requested were renewed however, if the customer would like to renew other domains they may contact our 24/customer care team
Thank you again for the opportunity to address the concerns presented by our valuable customer
Best Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant
GoDaddy honored our customer’s instructions according to their account settingsThe customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a day grace period post expiration to renew their domain name GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain.
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax