Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
the refund was not in fulland doesn't compensate my lost wages for having to spend HOURS with their incompetent staff to resolve a billing error they causedThe auto RENEW was DEACTIVATED by me weeks prior to the renew dateAs proof, I deactivate OTHER domains AT THE SAME TIMEand those were deactivated properly and did not cause this billing issueYet some how not only were these domains REACTIVATED BY GODADDY, but also their other expensive services were also renewed, when that was NEVER EVEN disclosed as an expected renewal item in my user panel for administrating these activities prior to the renewal dateIn addition, GODADDY spent months of email harassment by hiding behind their contract with a third party company which handles private domain registrationsYet when working with the customer service, the representative at GODADDY admitted he could instant message the employees at this separate company to resolve issuesThis is malicious billing behavior and is against the consumer
Regards,
*** ***
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attentionWe have reviewed the complaint's correspondence and the account in question to which we would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the following
agreements:* GoDaddy Universal Terms of Service Agreement* GoDaddy Quick Shopping Cart Agreement* GoDaddy Website Builder Service AgreementThe latest version of these agreements may be found at: ***We appreciate the complaint's feedback regarding Quick Shopping Cart integration with *** and have worked vigorously to resolve all of the technical issues they are experiencingOne of the main reasons for the integration was to help our customers increase traffic to their store by letting their customers shop for products on *** and then completing their purchases via the Quick Shopping Cart storefrontPlease understand that GoDaddy has no control over any limitations *** may haveResolution:GoDaddy has upheld its agreements in good faith with the complainant.We will be happy to provide the complaint with six months of our new Online Store service at no cost or if they would prefer to utilize one of our other shared hosted solutions we will also provide them this same offer, six months of service at no costShould they desire to take advantage of this offer they can contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following
Upon the addition of our Protected Registration services to their domain names via an
online transaction, our customer acknowledged the following agreements:
• GoDaddy Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
The most recent version of these agreements can be found at the following URL:
***
One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.
Resolution:
GoDaddy has acted in good faith to uphold its agreements with our customer. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification
Our office has connected with our customer via phone and appreciate their candid feedback. Our goal is to always provide clear communications. Our customer has completed the process of removing the Protected Registration service from their domain names and a full refund for their latest renewal has been provided.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***
***
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following
As stated previously, the complainant created two separate GoDaddy accounts online, purchasing the same product in both accountsBoth accounts had separate and clearly distinctive individual login data
Again, the complainant was not overbilled, as GoDaddy followed the complainant's instructions for automatic renewal in both accounts in a good faith effort to honor our agreements with the complainantGoDaddy allows customers full access over the account to modify their renewal preferences at any time
We have attempted to connect with the complainant multiple times in the hopes of listening to and understanding any additional details that may be related to this caseAll of our outreach attempts have been unsuccessful
As stated previously, we have refunded months of the Website Builder service to the complainant totaling $as a onetime exception, returned to the original payment method for the transaction
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer
acknowledged the following agreements:
• Universal Terms of Service Agreement
• Auctions Membership Agreement
• Domain Name Registration Agreement
The latest version of this agreement and other legal agreements may be found at:http://www.godaddy.com/legal-agreements.aspx
The customer violated agreed terms, specifically GoDaddy's Auctions Membership AgreementAs such, their Auctions Membership was cancelled
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service
GoDaddy will not be issuing a refund for the Auctions Membership? as it was provided to the customer at no chargeWe also will not provide or compensation to the customerThe back order service is active within the customer's account and working as intended
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
the refund was not in fulland doesn't compensate my lost wages for having to spend HOURS with their incompetent staff to resolve a billing error they causedThe auto RENEW was DEACTIVATED by me weeks prior to the renew dateAs proof, I deactivate OTHER domains AT THE SAME TIMEand those were deactivated properly and did not cause this billing issueYet some how not only were these domains REACTIVATED BY GODADDY, but also their other expensive services were also renewed, when that was NEVER EVEN disclosed as an expected renewal item in my user panel for administrating these activities prior to the renewal dateIn addition, GODADDY spent months of email harassment by hiding behind their contract with a third party company which handles private domain registrationsYet when working with the customer service, the representative at GODADDY admitted he could instant message the employees at this separate company to resolve issuesThis is malicious billing behavior and is against the consumer
Regards,
*** ***
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attentionWe have reviewed the complaint's correspondence and the account in question to which we would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the following
agreements:* GoDaddy Universal Terms of Service Agreement* GoDaddy Quick Shopping Cart Agreement* GoDaddy Website Builder Service AgreementThe latest version of these agreements may be found at: ***We appreciate the complaint's feedback regarding Quick Shopping Cart integration with *** and have worked vigorously to resolve all of the technical issues they are experiencingOne of the main reasons for the integration was to help our customers increase traffic to their store by letting their customers shop for products on *** and then completing their purchases via the Quick Shopping Cart storefrontPlease understand that GoDaddy has no control over any limitations *** may haveResolution:GoDaddy has upheld its agreements in good faith with the complainant.We will be happy to provide the complaint with six months of our new Online Store service at no cost or if they would prefer to utilize one of our other shared hosted solutions we will also provide them this same offer, six months of service at no costShould they desire to take advantage of this offer they can contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following
Upon the addition of our Protected Registration services to their domain names via an
online transaction, our customer acknowledged the following agreements:
• GoDaddy Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
The most recent version of these agreements can be found at the following URL:
***
One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.
Resolution:
GoDaddy has acted in good faith to uphold its agreements with our customer. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification
Our office has connected with our customer via phone and appreciate their candid feedback. Our goal is to always provide clear communications. Our customer has completed the process of removing the Protected Registration service from their domain names and a full refund for their latest renewal has been provided.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***
***
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following
As stated previously, the complainant created two separate GoDaddy accounts online, purchasing the same product in both accountsBoth accounts had separate and clearly distinctive individual login data
Again, the complainant was not overbilled, as GoDaddy followed the complainant's instructions for automatic renewal in both accounts in a good faith effort to honor our agreements with the complainantGoDaddy allows customers full access over the account to modify their renewal preferences at any time
We have attempted to connect with the complainant multiple times in the hopes of listening to and understanding any additional details that may be related to this caseAll of our outreach attempts have been unsuccessful
As stated previously, we have refunded months of the Website Builder service to the complainant totaling $as a onetime exception, returned to the original payment method for the transaction
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer
acknowledged the following agreements:
• Universal Terms of Service Agreement
• Auctions Membership Agreement
• Domain Name Registration Agreement
The latest version of this agreement and other legal agreements may be found at:http://www.godaddy.com/legal-agreements.aspx
The customer violated agreed terms, specifically GoDaddy's Auctions Membership AgreementAs such, their Auctions Membership was cancelled
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service
GoDaddy will not be issuing a refund for the Auctions Membership? as it was provided to the customer at no chargeWe also will not provide or compensation to the customerThe back order service is active within the customer's account and working as intended
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax