Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our
customer acknowledged the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Workspace Service Agreement
The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services upon expiration and did so in a good faith effort to honor its agreements with the customerGoDaddy provides customers full control over the automatic renewal feature from within their accountAccount management is a customer responsibility
Additionally, multiple reminders were sent via email to our customer prior to the renewal dateThese notices stated that the expiring items would be renewed automatically in accordance with their account settings
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them
Our customer did not contact our support staff regarding these charges until they were no longer eligible for a refundGoDaddy’s Refund Policy is discussed in our Universal Terms of Service
As a onetime exception, GoDaddy has issued a full refund to our customer for the renewal of their email planWe are past the point in which the funds for the domain name can be recovered from the domain name registryAs such, GoDaddy will not be issuing a refund for the domain name
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest Regards
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy:
• Universal Terms of Service Agreement
• Workspace Service Agreement
• Website Builder Service Agreement
On August 8, 2014, the complainant purchased the Business Website Builder and domain for a 3-year term. As indicated on our website, the Business plan includes up to email addresses with up to MB total storage at no chargeWe appreciate the complainant's candid feedback about our website and will ensure their concerns are fully reviewed by our website team
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs indicated in the Workspace Service Agreement, which the complainant acknowledged and agreed to, free services may offer fewer features than the paid versions. Email plans that support IMAP are paid services, and the complainant is welcome to purchase an upgrade to their email to utilize those capabilities
If the complainant no longer wishes to continue using their Website Builder product and free emails, they are welcome to cancel within days of purchase for a refund. If the complainant chooses not to cancel the domain in question, any refund would be less the retail price of the domain's registration
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,We are unable to determine if this complainant is a GoDaddy customer as we are unable to locate an account with the provided information We have attempted to contact the complainant multiple times without success. Without being able to identify a
customer account, we are not able to fully understand the issues at hand or properly investigate the matter further to provide resolution or clarityIf the complainant can provide us with account specific details we will gladly investigate their concerns as they relate to their specific purchased services. Thank you in advance and we look forward to assisting with this matter.Kindest regards, *** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the complainant’s additional concernsWe have reviewed this matter and would like to present the followingWe apologize for any misunderstanding that may have occurred.Prior to the complainant’s registration of the domain in question, it was registered to another party and was allowed to expireAfter expiration and the following the course of the domain life cycle, the domain returned to the public pool for registration, and the complainant then registered the domain as a new registration.Additionally, prior to the complainant’s registration of the domain, another party chose to host the domain on GoDaddy’s shared hosting servers. While hosting and domains are separate services, expiration of a domain from a registrar such as GoDaddy does not automatically remove the domain from a shared hosting server’s configuration as the customer (or prior registrant) may have been using the domain as an alternative method if direct site navigation for their end usersIt is impossible for GoDaddy, or any other service provider, to proactively anticipate every possible scenario with domains and hosting servicesWhen a conflict does arise, a cease and desist process is in place to resolve these situations quickly.GoDaddy does not (and did not) make negatively impacting changes to a customer’s hosting accounts regardless of whether a complaint is madeWe appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.If the complainant chooses to cancel the hosting account in question, we will provide a full refund of the hosting purchase less the retail cost of the domain included with the purchase, a refund totaling $46.88, refunded to the complainant’s original payment method. The domain in question is past refund eligibility. Future refunds would be provided within the scope of GoDaddy’s refund policy.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[According to your own knowledgebase and verified by tech support over the phone, the SpamAssassin needs to be configured by keywords and for each mailbox, therefore a mission impossible!
We have over mailboxes, and receive a considerable amount of emails daily on most of them, therefore you don't need to be an IT PRO like me to figure that this "workaround" simply doesn't work in the real world!]
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms
of Service Agreement
• Hosting Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry. As such, GoDaddy will gladly honor the quote provided by our representative
We attempted to connect with our customer to follow through with the agreed-upon charge but only reached a voice message service. We ask that our customer contact us at ###-###-#### to fulfill this purchase at their earliest convenience
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored our terms of service.
We look forward to speaking with our customer and fully resolving this matter
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy [email protected]
*** ** *** *** *** ***
*** ** ***
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following
Prior to the purchase of the hosting via an online transaction,
our customer agreed to the following:
• Universal Terms of Service Agreement
• Hosting Agreement
The latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link:
***
Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-timeGoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing
We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
We will not be providing the $100,compensation as requestedAs a good will gesture however, we have added additional months to the customers shared hosting plan at no costIf the customer wishes to move to a dedicated server platform (and are confident in their abilities to fully manage a server) we will also offer the customer a one month no cost server (value up to $300.00) so they may test the server to see if it will meet their needs
Thank you for the opportunity to address the concerns presented by our valued customer.
Kindest regards,
*** ***
Office of the CEO
***
***
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following. On July 14, our customer (or another individual with access to
their account) modified the Registrant contact information for the specified domain name and acknowledged the following agreements: • Universal Terms of Service• Domain Name Registration Agreement• Domain Name Change of Registrant Agreement The latest version of these agreements and other legal agreements may be found at: *** GoDaddy takes the security of our customers' accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy's Change of Registrant Agreement was implemented to help protect our customer from such theftsThe 60-day lock was expressly acknowledged when the contact information was changed. Resolution: GoDaddy in good faith upheld its agreements with our customerAs a gesture of good faith, we have lifted the lock and our customer has since successfully transferred the domain. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***
*** ** *** *** * ***
***
*** ** *** *** *** *** ** ***
*** *** ***
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following
In our previous response the complaint was offered a goodwill gesture of a new *** *** account for a one year termIt was specified that this account was to be used with another mobile deviceFrom our interaction reviews the complainant is still using the original device that was problematic
In the time since that offer, the complaint has been provided with (at no cost) two *** *** accounts for a one year term ($179.76) and a one year renewal of their Hosted Exchange account ($101.88)These offerings total $If the complainant does not need the *** *** accounts they may cancel them online
The complainant is eligible for no further refunds
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** ***
Office of the CEO
***GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following
As previously stated, the complainant acknowledged and agreed to GoDaddy’s terms of service, including the Workspace Service Agreement, which states that free services may offer fewer features than the paid versions
As a gesture of goodwill, we will add a $In-Store Credit that the complainant can use towards upgrade of their email accountAgain, if the complainant no longer wishes to continue using their Website Builder product and free emails, they are welcome to cancel within days of purchase for a refund. If the complainant chooses not to cancel the free domain received with the transaction, any refund would be less the retail price of that domain's registration
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following
The customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service Agreement
The latest version of these agreements may be found at: ***
Our customer enabled two-step authentication which adds another layer of security to their account by requiring a validation code every time they login which is sent to the cell phone number provided by the customerDue to the carrier change our customer was unable to receive this authentication codeHowever, the two step authentication has been removed and our customer should be able to login
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceThis matter has been resolved and the customer can now access the account without entering a validation code or they may re-setup with their new carrier
Thank you again for the opportunity to address the concerns presented by the customer
Kindest regards,
*** ***
Office of the CEO
***.com
GoDaddy.com
*** ** *** *** *** ***
*** AZ ***
###-###-#### Phone
###-###-#### Fax
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have only received one phone call from Godaddy about this matterI was left a voicemail and instructed to reissue the original chargeback and they would accept the chargeback this timeMy credit card company will not allow me to do this, either because it's been too long, or it was already closedI choose not to speak to Godaddy on the phone, because anything said in a phonecall is "he-said she-said"Only messages via the Revdex.com secure board can be reviewed and held trueThey make a lot of promises on the phone that all of a sudden change once we get here. Regards,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following. Based on the information presented, GoDaddy has not entered into terms with the
complainant, nor are they our customerGoDaddy has no control over content or accuracy of content provided by third party sites such as two.com RESOLUTION: If the compliant can provide us with more detailed information such as an order number or cr we would be happy to review their concerns in detail Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kind Regards,
*** ***Office of the CEO
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following
The customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be viewed at https://www.godaddy.com/legal-agreements.aspx
GoDaddy is required by the .JP registry to renew .JP domains renew prior to the expiration date
GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service
Our office connected with the customer prior to this complaintAs a gesture of goodwill, we waived the $renewal fee after the customer paid the redemption fee to renew the domainWe consider this matter resolved
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer
Kind regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't know how my card was chargedI went online to my godaddy.com account and can't find any indication that I have any ongoing business with godaddyI canceled recurring charges and as far as I know, I no longer have an active credit card with godaddy so I have no clue how I was actually charged by a company I tried to cut off all ties withPlease confirm that godaddy no longer has my credit card information and that I don't have anything set up for recurring charges on my accountI have gone to my godaddy account and can't find any indication that I have any recurring charges with godaddy (or any business with godaddy at all)Please confirm this is in fact the caseI do not want to receive another surprise charge
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer
acknowledged our Universal Terms of Service Agreement. The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer’s account preferences, GoDaddy was instructed to renew their services upon their annual expiration and did so in a good faith effort to honor its agreements with the customerCustomers are able to modify their renewal preferences at anytime from within their accountAccount management is a customer responsibility
An electronic check was used by the customer to complete their transaction. As such, GoDaddy’s 3rd party check processing company, Certegy, was utilizedIn a transaction such as this, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer
When a refund is issued, GoDaddy in good faith returns the funds to Certegy, who then will credit the funds to the checking account of the customer
On July 30, 2014, GoDaddy issued a full refund for the service in questionThe refund was rejected by our customer’s financial institution and the funds were returned to GoDaddyGoDaddy has initiated the process of issuing a check directly to the customerThis process can take 4-weeks
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them
In addition to the refund check, as a onetime exception, GoDaddy has added a $In-Store Credit to their account which may be used on any future purchase
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementOn August 17, the complainant purchased the domain in question for a two year term. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a Good Faith effort to honor its agreements with the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant canceled the domain in question within days of renewal, the transaction has been refunded to the complainant’s original payment method per our Refund PolicyThe complainant may log into their customer account and remove all payment methods. Once removed, the complainant may request the account be placed in a “deactivated” status by contacting our office directly via email. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***
*** ** *** *** Phone*** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our
customer acknowledged the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Workspace Service Agreement
The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services upon expiration and did so in a good faith effort to honor its agreements with the customerGoDaddy provides customers full control over the automatic renewal feature from within their accountAccount management is a customer responsibility
Additionally, multiple reminders were sent via email to our customer prior to the renewal dateThese notices stated that the expiring items would be renewed automatically in accordance with their account settings
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them
Our customer did not contact our support staff regarding these charges until they were no longer eligible for a refundGoDaddy’s Refund Policy is discussed in our Universal Terms of Service
As a onetime exception, GoDaddy has issued a full refund to our customer for the renewal of their email planWe are past the point in which the funds for the domain name can be recovered from the domain name registryAs such, GoDaddy will not be issuing a refund for the domain name
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest Regards
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy:
• Universal Terms of Service Agreement
• Workspace Service Agreement
• Website Builder Service Agreement
On August 8, 2014, the complainant purchased the Business Website Builder and domain for a 3-year term. As indicated on our website, the Business plan includes up to email addresses with up to MB total storage at no chargeWe appreciate the complainant's candid feedback about our website and will ensure their concerns are fully reviewed by our website team
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs indicated in the Workspace Service Agreement, which the complainant acknowledged and agreed to, free services may offer fewer features than the paid versions. Email plans that support IMAP are paid services, and the complainant is welcome to purchase an upgrade to their email to utilize those capabilities
If the complainant no longer wishes to continue using their Website Builder product and free emails, they are welcome to cancel within days of purchase for a refund. If the complainant chooses not to cancel the domain in question, any refund would be less the retail price of the domain's registration
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,We are unable to determine if this complainant is a GoDaddy customer as we are unable to locate an account with the provided information We have attempted to contact the complainant multiple times without success. Without being able to identify a
customer account, we are not able to fully understand the issues at hand or properly investigate the matter further to provide resolution or clarityIf the complainant can provide us with account specific details we will gladly investigate their concerns as they relate to their specific purchased services. Thank you in advance and we look forward to assisting with this matter.Kindest regards, *** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the complainant’s additional concernsWe have reviewed this matter and would like to present the followingWe apologize for any misunderstanding that may have occurred.Prior to the complainant’s registration of the domain in question, it was registered to another party and was allowed to expireAfter expiration and the following the course of the domain life cycle, the domain returned to the public pool for registration, and the complainant then registered the domain as a new registration.Additionally, prior to the complainant’s registration of the domain, another party chose to host the domain on GoDaddy’s shared hosting servers. While hosting and domains are separate services, expiration of a domain from a registrar such as GoDaddy does not automatically remove the domain from a shared hosting server’s configuration as the customer (or prior registrant) may have been using the domain as an alternative method if direct site navigation for their end usersIt is impossible for GoDaddy, or any other service provider, to proactively anticipate every possible scenario with domains and hosting servicesWhen a conflict does arise, a cease and desist process is in place to resolve these situations quickly.GoDaddy does not (and did not) make negatively impacting changes to a customer’s hosting accounts regardless of whether a complaint is madeWe appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.If the complainant chooses to cancel the hosting account in question, we will provide a full refund of the hosting purchase less the retail cost of the domain included with the purchase, a refund totaling $46.88, refunded to the complainant’s original payment method. The domain in question is past refund eligibility. Future refunds would be provided within the scope of GoDaddy’s refund policy.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[According to your own knowledgebase and verified by tech support over the phone, the SpamAssassin needs to be configured by keywords and for each mailbox, therefore a mission impossible!
We have over mailboxes, and receive a considerable amount of emails daily on most of them, therefore you don't need to be an IT PRO like me to figure that this "workaround" simply doesn't work in the real world!]
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms
of Service Agreement
• Hosting Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry. As such, GoDaddy will gladly honor the quote provided by our representative
We attempted to connect with our customer to follow through with the agreed-upon charge but only reached a voice message service. We ask that our customer contact us at ###-###-#### to fulfill this purchase at their earliest convenience
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored our terms of service.
We look forward to speaking with our customer and fully resolving this matter
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
[email protected]
*** ** *** *** *** ***
*** ** ***
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following
Prior to the purchase of the hosting via an online transaction,
our customer agreed to the following:
• Universal Terms of Service Agreement
• Hosting Agreement
The latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link:
***
Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-timeGoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing
We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
We will not be providing the $100,compensation as requestedAs a good will gesture however, we have added additional months to the customers shared hosting plan at no costIf the customer wishes to move to a dedicated server platform (and are confident in their abilities to fully manage a server) we will also offer the customer a one month no cost server (value up to $300.00) so they may test the server to see if it will meet their needs
Thank you for the opportunity to address the concerns presented by our valued customer.
Kindest regards,
*** ***
Office of the CEO
***
***
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following. On July 14, our customer (or another individual with access to
their account) modified the Registrant contact information for the specified domain name and acknowledged the following agreements: • Universal Terms of Service• Domain Name Registration Agreement• Domain Name Change of Registrant Agreement The latest version of these agreements and other legal agreements may be found at: *** GoDaddy takes the security of our customers' accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy's Change of Registrant Agreement was implemented to help protect our customer from such theftsThe 60-day lock was expressly acknowledged when the contact information was changed. Resolution: GoDaddy in good faith upheld its agreements with our customerAs a gesture of good faith, we have lifted the lock and our customer has since successfully transferred the domain. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***
*** ** *** *** * ***
***
*** ** *** *** *** *** ** ***
*** *** ***
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following
In our previous response the complaint was offered a goodwill gesture of a new *** *** account for a one year termIt was specified that this account was to be used with another mobile deviceFrom our interaction reviews the complainant is still using the original device that was problematic
In the time since that offer, the complaint has been provided with (at no cost) two *** *** accounts for a one year term ($179.76) and a one year renewal of their Hosted Exchange account ($101.88)These offerings total $If the complainant does not need the *** *** accounts they may cancel them online
The complainant is eligible for no further refunds
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** ***
Office of the CEO
***GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following
As previously stated, the complainant acknowledged and agreed to GoDaddy’s terms of service, including the Workspace Service Agreement, which states that free services may offer fewer features than the paid versions
As a gesture of goodwill, we will add a $In-Store Credit that the complainant can use towards upgrade of their email accountAgain, if the complainant no longer wishes to continue using their Website Builder product and free emails, they are welcome to cancel within days of purchase for a refund. If the complainant chooses not to cancel the free domain received with the transaction, any refund would be less the retail price of that domain's registration
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following
The customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service Agreement
The latest version of these agreements may be found at: ***
Our customer enabled two-step authentication which adds another layer of security to their account by requiring a validation code every time they login which is sent to the cell phone number provided by the customerDue to the carrier change our customer was unable to receive this authentication codeHowever, the two step authentication has been removed and our customer should be able to login
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceThis matter has been resolved and the customer can now access the account without entering a validation code or they may re-setup with their new carrier
Thank you again for the opportunity to address the concerns presented by the customer
Kindest regards,
*** ***
Office of the CEO
***.com
GoDaddy.com
*** ** *** *** *** ***
*** AZ ***
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have only received one phone call from Godaddy about this matterI was left a voicemail and instructed to reissue the original chargeback and they would accept the chargeback this timeMy credit card company will not allow me to do this, either because it's been too long, or it was already closedI choose not to speak to Godaddy on the phone, because anything said in a phonecall is "he-said she-said"Only messages via the Revdex.com secure board can be reviewed and held trueThey make a lot of promises on the phone that all of a sudden change once we get here. Regards,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following. Based on the information presented, GoDaddy has not entered into terms with the
r we would be happy to review their concerns in detail Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kind Regards,
complainant, nor are they our customerGoDaddy has no control over content or accuracy of content provided by third party sites such as two.com RESOLUTION: If the compliant can provide us with more detailed information such as an order number or c
*** ***Office of the CEO
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following
The customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be viewed at https://www.godaddy.com/legal-agreements.aspx
GoDaddy is required by the .JP registry to renew .JP domains renew prior to the expiration date
GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service
Our office connected with the customer prior to this complaintAs a gesture of goodwill, we waived the $renewal fee after the customer paid the redemption fee to renew the domainWe consider this matter resolved
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer
Kind regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't know how my card was chargedI went online to my godaddy.com account and can't find any indication that I have any ongoing business with godaddyI canceled recurring charges and as far as I know, I no longer have an active credit card with godaddy so I have no clue how I was actually charged by a company I tried to cut off all ties withPlease confirm that godaddy no longer has my credit card information and that I don't have anything set up for recurring charges on my accountI have gone to my godaddy account and can't find any indication that I have any recurring charges with godaddy (or any business with godaddy at all)Please confirm this is in fact the caseI do not want to receive another surprise charge
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer
acknowledged our Universal Terms of Service Agreement. The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer’s account preferences, GoDaddy was instructed to renew their services upon their annual expiration and did so in a good faith effort to honor its agreements with the customerCustomers are able to modify their renewal preferences at anytime from within their accountAccount management is a customer responsibility
An electronic check was used by the customer to complete their transaction. As such, GoDaddy’s 3rd party check processing company, Certegy, was utilizedIn a transaction such as this, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer
When a refund is issued, GoDaddy in good faith returns the funds to Certegy, who then will credit the funds to the checking account of the customer
On July 30, 2014, GoDaddy issued a full refund for the service in questionThe refund was rejected by our customer’s financial institution and the funds were returned to GoDaddyGoDaddy has initiated the process of issuing a check directly to the customerThis process can take 4-weeks
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them
In addition to the refund check, as a onetime exception, GoDaddy has added a $In-Store Credit to their account which may be used on any future purchase
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementOn August 17, the complainant purchased the domain in question for a two year term. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a Good Faith effort to honor its agreements with the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant canceled the domain in question within days of renewal, the transaction has been refunded to the complainant’s original payment method per our Refund PolicyThe complainant may log into their customer account and remove all payment methods. Once removed, the complainant may request the account be placed in a “deactivated” status by contacting our office directly via email. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***
*** ** *** *** Phone*** *** Fax