Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements may be viewed at***://***.***.***/***-***.***.GoDaddy has attempted to work with the complainant to the best of our ability to address their pricing concerns.Resolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceWe have connected with the complainant and confirmed that their pricing issues have been resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO
Dear Dispute Resolution Consultant,
Thank you for bringing the customer's additional comments to our attention
As stated in our original response on August 27, 2014, the process for issuing a check can take 4-weeksWe can confirm that the check has been issued and mailedGoDaddy maintains no control over postal delays (if any) should they occurWe are still currently in the 4-week initial time frame and appreciate our customer's patience
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the registration of a domain name via an online
transaction within their GoDaddy account, our customer acknowledged the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
The latest version of these agreements and other legal agreements may be found at:
***
Our customer registered a domain name for one year utilizing a limited time, promotional offer for $cents
While we have attempted to contact the customer multiple times to understand and clarify their concerns we have not been able to connect with themBased on the information at hand it appears that the customer may be confused about our product Website
BuilderGoDaddy is currently offering new Personal Website Builder plans for $1/Month (for the first month) or a prepaid 12, or month plan
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service
Our office has been unsuccessful in connecting with our customer to clarify their needs and have refunded their domain registration in full as a onetime exceptionIf our customer wishes to utilize Personal Website Builder for $per month they will need to purchase the month plan while the offer is activeWe are happy to help with this and encourage our customer to contact our office directly
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO
***
GoDaddy.com
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following. On August 24, a service in the amount of $was purchased within a
GoDaddy account. After the purchase the complainant contacted our support department regarding the charge and a fraud review was initiated to investigate the purchaseRESOLUTION:A full refund of $has been submitted for the purchase and the account where the charge was processed has been administratively lockedGoDaddy takes its commitment to consumer safety seriously and was happy to help address and bring resolution to this matter.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,
*** ***Office of the CEO
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal
Terms of Service Agreement The latest version of these agreements may be found at: *** As part of the above agreement, the customer is responsible for all activity that occurs within their account, whether authorized by the customer or not, and for keeping their account information secure Our office and our Fraud Department have tried to connect with the customer (unsuccessfully) to find an amicable solution as we take our commitment to consumer security very seriously Resolution: At this time, we ask that our customer cooperate with us and respond to the communications from our Fraud Department or reach out to our office directly so we can move forward on this matter Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to bring greater clarity to this matter
GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing including processing all data restores available for themThe customer's site may have been compromised prior to the date we had available for restoring the customer's files
As per our agreed terms, our customers are solely responsible for undertaking measures to: prevent any loss or damage to their website or server content; maintain independent archival and backup copies of their website or server content; and ensure the security, confidentiality and integrity of all their website or server content transmitted through or stored on our servers
At this time, we consider this matter successfully resolved
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kind regards,
*** ***
Office of the CEO
***
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms
of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names in questionAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products in question were renewed appropriately. We attempted to reach our customer via email and phone without success* If our customer cancels the domain names within the time frame allotted by our refund policy we will provide full refund to them.* If the customer cancels the domains outside the refund policy we will provide a partial refund to them as GoDaddy cannot recoup it's full costs from the registry.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,
*** ***Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The person taking my order was asked if they had the information regarding my conversation with the previous CSR - Because their CSR's are compensated for taking orders, they did the wrong thing for the client. had the previous call information actually been recorded and referred to, this would have NOT happened if the CSR wasn't incentivized to obtain an order
As a result, my original request was not honored and I was not given what I asked for. I was VERY clear on my previous conversations with the company that I wanted all my web addresses to come due at the same time in the future.
If I call other companies, they record the information on the account comments and act accordingly
Shame on you for dodging responsibility
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer
Shipping charges are set by the provider (e.g***, ***, ***, etc.) GoDaddy’s Quick Shopping Cart pulls this data unaltered from each provider’s respective API (application program interface) In this case, GoDaddy’s Quick Shopping Cart was working correctly, but the provider had incorrect data As this was outside of GoDaddy’s control, we relied upon the *** to fix their error and they worked vigorously to accomplish this understanding the needs of both API and end user
In addition to GoDaddy reaching out to the ***, we also encouraged our customers who were using the *** as a shipping method to reach out to them, as well GoDaddy recognized the severity of the matter and we posted the notice, both alerting our customers of the incorrect rates and encouraging them to contact the *** since only the *** could solve the problem
Again, this was not an issue with GoDaddy’s Quick Shopping CartHowever, we have generously provided the customer with three additional months of Quick Shopping Cart as a gesture of goodwill
Thank you again for the opportunity to shed light on the concerns presented by our valued customer
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant
Thank you for bringing the customer's additional comments to our attention
As stated in our original response, the customer violated the terms of GoDaddy's Auctions Membership AgreementAs such, GoDaddy exercised its right to terminate their Auctions Membership without further notice
GoDaddy’s Auction Membership is available for purchase as a standalone productThe inclusion of our Auctions Membership with the purchase of a Domain Backorder does not reconstitute these services as a single product
GoDaddy sincerely values our customer’s business and has upheld its agreements in good faith with themAs a onetime exception, we have refunded the backorder purchase to the customer
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of wzhy you are not satisfied with this resolution.]
I am in agreement with the resolution and it is fair That said, the one time exception, is it a credit? If not what card was the refund issued to? Due to the increased risk last year of account I for being hacked by third parties, I changed all of my credit card account numbers This response will earn my business, and a credit will be acceptable for a future purchase Please let me know where to call for this credit and if a credit was issued, its possible it was not received if the transaction was reversed to a card from a year ago I accept their response, but there has not been an adjustment to any of my accounts or a direction as to who to contact at the company for the credit The solution is fair as the service was never used I will use it now, but have they issued a credit to an old account, a credit internally, or have they renewed the sever ice for another year If so, as I mentioned when I purchased, I need a bit of help to learn how to use the service.
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of an annual Website Builder plan via an online transaction
our customer acknowledged the following agreements:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements and other legal agreements may be found at:http://www.***As part of a promotional offer, the purchase included a free domain registration for a one-year term. Customers are required to add the desired domain registration to their order prior to completing the transaction. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month planPlus ICANN fee of $per domain name per yearYou must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offerIf you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rateCannot be used in conjunction with any other offer, sale, discount or promotionFree domain offer applies only to the initial purchase termAfter the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Unfortunately, our customer did not take advantage of the offer and selected the "I Don't Want My FREE Domain" option during the purchase process.Resolution:GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faithOur office was unsuccessful in connecting with our customer via phone to address their concernsAs a gesture of goodwill and one-time exception, GoDaddy will provide our customer (at no cost for the first year term) an unregistered .COM, .CO, .NET or .ORG domain registration for a one-year term; the domain name must be available as a new registration only. We respectfully request that our customer contact our office directly to have the domain name placed in their accountThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant's comments and would like to present the following.Based on the information provided, we have been unable to successfully identify this party as a Go Daddy customerOur
office has attempted to connect with the complainant using the information provided (both phone and email) unsuccessfully. Additionally, no previous correspondence from the email address indicated can be located in our systemsWe welcome the opportunity to speak with the complainant to resolve any outstanding matters and may be reached at***@***.com.Best Regards,*** ***Office of the CEO
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to a domain name via an online
transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:https://www.godaddy.com/legal-agreements.aspxOne of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services DepartmentResolution:We value our customer's business and have acted in good faith to uphold our agreements with them. The Protected Registration service which they had purchased is functioning as advertised; keeping the domain from being canceled or transferred to another registrar without proof of identificationAs a gesture of goodwill, we have refunded the cost of our customer's latest Protected Registration renewal in the amount of $They have been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentationOnce the proper documentation has been received and verified by the appropriate team within our organization that our customer has been corresponding with, the service may then be canceled.Thank you for the opportunity to address the concerns presented by our valued customer.Kind regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,We have reviewed our customer's additional comments and would like to present the following.GoDaddy has provided our customer with a refund of $in an effort to gain their cooperation with the cancellation of the Protected Registration service which they had purchasedTheir services will remain active until the proper documentation has been received and verified by the appropriate team within our organizationAccount management is a customer's agreed responsibility If our customer has concerns on how their information is handled, they may review our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspxThank you for the opportunity to address and bring clarity to the additional comments presented by our customerKindest regards, *** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerWe have reviewed this matter and would like to present the following.Our office has attempted to connect with our customer via phone to address the additional comments presented and was unsuccessful.On March 4, our customer purchased an SSL Certificate for a five year term, in the amount of $29.95.On September 22, our customer canceled the service. In accordance with our Refund Policy, a pro-rated refund for the remaining time was provided to our customer as In-Store Credit in the amount of $which may be used towards the purchase or renewal of GoDaddy products On September 22, our customer purchased a new SSL Certificate for a three year term in the amount of $146.98. This is for the service period ending August, GoDaddy does not currently offer SSL certificates for year terms. Upon previously connecting with our customer, a refund for the three year service they had purchased in the amount of $was provided to our customer as a gesture of good will. This service remains active.We appreciate our customer's business and feedback regarding our product interface. However, GoDaddy will not provide any additional gestures or refunds with regards to this matter.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Best Regards,*** ***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** is incorrect in when we first complained about this account, which was the same day we purchased it The hosting account was not immediately active and we were told to wait We complained again the day after, well within their "current" refund policy period (according to Mr***), and stated the hosting account was not working right They said it takes a "few days" to set up Each time we called they suggested waiting We are programmers We have other sites and other clients to work with which is what GoDaddy expects So when we came back to it, and it was super slow and still not working correcting, we asked for an immediate refund This was one week after we purchased the package We were told to give it another week or two I could go on but you get the idea We were repeatedly told to wait until finally we insisted when it became obvious this was just one big scam Look at all the complaints and negative reviews against GoDaddy They're lying to their customers, stealing their money, and not providing the services and products they're contracted to provide And when someone complains, they relegate their hosting account to an old server that is down more than up, a worthless piece of garbage
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer
As previously indicated, we acted in good faith to renew the domains specifically requested by our customerShould our customer wish to renew any further domains they can do so by contacting our 24/customer care team at ###-###-####
Thank you again for the opportunity to address the concerns presented by our valuable customer
Best Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.***Our customer has not contacted our 24/Support teams for assistance and has a history of filing Revdex.com complaints without doing soThe Website Builder plan in question could have been canceled from within the account and the refund issued if our Support teams had been contacted for assistance either via phone or chatRESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerWe have canceled the unused Website Builder plan and issued a refund to the payment method on file. EDUCATION:The customer can cancel products from within their account online by following the instructions online at: https://***To access our chat feature our customer can visit support.godaddy.com and click the “Chat With Us” buttonShould our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The point of the complaint was that instead of a grace period and then they sell it They should shutdown the domain and wait days to see if the owner pays to get it back GoDaddy seems to have a deal with scammers who have thousands of orders in for exiting domains GoDaddy benefits from the orders being held by them When they sell the domain to these scammers they make money Then I had to buy back my domain of over years I would have rather paid GoDaddy a penalty late fee and not have interrupted my business If the owner does not pay or respond to notices either they are not getting the notices or they don't want to renew Disable the domain and you would know real fast if the owner was not getting messages Waiting longer with grace period when the owner did not get message is ridiculous GoDaddy has obvious way to get the owners attention
THe person I had to buy my domain back from has thousands of orders in with GoDaddy Selling domains to the highest bidder is how they make a living
GoDaddy cannot fix my complaint but they should revise their terms to give owner some time to renew after turning off domain before selling it
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements may be viewed at***://***.***.***/***-***.***.GoDaddy has attempted to work with the complainant to the best of our ability to address their pricing concerns.Resolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceWe have connected with the complainant and confirmed that their pricing issues have been resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO
Dear Dispute Resolution Consultant,
Thank you for bringing the customer's additional comments to our attention
As stated in our original response on August 27, 2014, the process for issuing a check can take 4-weeksWe can confirm that the check has been issued and mailedGoDaddy maintains no control over postal delays (if any) should they occurWe are still currently in the 4-week initial time frame and appreciate our customer's patience
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***@GoDaddy.com
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the registration of a domain name via an online
transaction within their GoDaddy account, our customer acknowledged the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
The latest version of these agreements and other legal agreements may be found at:
***
Our customer registered a domain name for one year utilizing a limited time, promotional offer for $cents
While we have attempted to contact the customer multiple times to understand and clarify their concerns we have not been able to connect with themBased on the information at hand it appears that the customer may be confused about our product Website
BuilderGoDaddy is currently offering new Personal Website Builder plans for $1/Month (for the first month) or a prepaid 12, or month plan
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service
Our office has been unsuccessful in connecting with our customer to clarify their needs and have refunded their domain registration in full as a onetime exceptionIf our customer wishes to utilize Personal Website Builder for $per month they will need to purchase the month plan while the offer is activeWe are happy to help with this and encourage our customer to contact our office directly
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO
***
GoDaddy.com
*** ** *** *** *** ***
*** ** ***
*** *** Phone
*** *** Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following. On August 24, a service in the amount of $was purchased within a
GoDaddy account. After the purchase the complainant contacted our support department regarding the charge and a fraud review was initiated to investigate the purchaseRESOLUTION:A full refund of $has been submitted for the purchase and the account where the charge was processed has been administratively lockedGoDaddy takes its commitment to consumer safety seriously and was happy to help address and bring resolution to this matter.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,
*** ***Office of the CEO
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal
Terms of Service Agreement The latest version of these agreements may be found at: *** As part of the above agreement, the customer is responsible for all activity that occurs within their account, whether authorized by the customer or not, and for keeping their account information secure Our office and our Fraud Department have tried to connect with the customer (unsuccessfully) to find an amicable solution as we take our commitment to consumer security very seriously Resolution: At this time, we ask that our customer cooperate with us and respond to the communications from our Fraud Department or reach out to our office directly so we can move forward on this matter Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to bring greater clarity to this matter
GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing including processing all data restores available for themThe customer's site may have been compromised prior to the date we had available for restoring the customer's files
As per our agreed terms, our customers are solely responsible for undertaking measures to: prevent any loss or damage to their website or server content; maintain independent archival and backup copies of their website or server content; and ensure the security, confidentiality and integrity of all their website or server content transmitted through or stored on our servers
At this time, we consider this matter successfully resolved
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kind regards,
*** ***
Office of the CEO
***
GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms
of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names in questionAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products in question were renewed appropriately. We attempted to reach our customer via email and phone without success* If our customer cancels the domain names within the time frame allotted by our refund policy we will provide full refund to them.* If the customer cancels the domains outside the refund policy we will provide a partial refund to them as GoDaddy cannot recoup it's full costs from the registry.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,
*** ***Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The person taking my order was asked if they had the information regarding my conversation with the previous CSR - Because their CSR's are compensated for taking orders, they did the wrong thing for the client. had the previous call information actually been recorded and referred to, this would have NOT happened if the CSR wasn't incentivized to obtain an order
As a result, my original request was not honored and I was not given what I asked for. I was VERY clear on my previous conversations with the company that I wanted all my web addresses to come due at the same time in the future.
If I call other companies, they record the information on the account comments and act accordingly
Shame on you for dodging responsibility
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer
Shipping charges are set by the provider (e.g***, ***, ***, etc.) GoDaddy’s Quick Shopping Cart pulls this data unaltered from each provider’s respective API (application program interface) In this case, GoDaddy’s Quick Shopping Cart was working correctly, but the provider had incorrect data As this was outside of GoDaddy’s control, we relied upon the *** to fix their error and they worked vigorously to accomplish this understanding the needs of both API and end user
In addition to GoDaddy reaching out to the ***, we also encouraged our customers who were using the *** as a shipping method to reach out to them, as well GoDaddy recognized the severity of the matter and we posted the notice, both alerting our customers of the incorrect rates and encouraging them to contact the *** since only the *** could solve the problem
Again, this was not an issue with GoDaddy’s Quick Shopping CartHowever, we have generously provided the customer with three additional months of Quick Shopping Cart as a gesture of goodwill
Thank you again for the opportunity to shed light on the concerns presented by our valued customer
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant
Thank you for bringing the customer's additional comments to our attention
As stated in our original response, the customer violated the terms of GoDaddy's Auctions Membership AgreementAs such, GoDaddy exercised its right to terminate their Auctions Membership without further notice
GoDaddy’s Auction Membership is available for purchase as a standalone productThe inclusion of our Auctions Membership with the purchase of a Domain Backorder does not reconstitute these services as a single product
GoDaddy sincerely values our customer’s business and has upheld its agreements in good faith with themAs a onetime exception, we have refunded the backorder purchase to the customer
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of wzhy you are not satisfied with this resolution.]
I am in agreement with the resolution and it is fair That said, the one time exception, is it a credit? If not what card was the refund issued to? Due to the increased risk last year of account I for being hacked by third parties, I changed all of my credit card account numbers This response will earn my business, and a credit will be acceptable for a future purchase Please let me know where to call for this credit and if a credit was issued, its possible it was not received if the transaction was reversed to a card from a year ago I accept their response, but there has not been an adjustment to any of my accounts or a direction as to who to contact at the company for the credit The solution is fair as the service was never used I will use it now, but have they issued a credit to an old account, a credit internally, or have they renewed the sever ice for another year If so, as I mentioned when I purchased, I need a bit of help to learn how to use the service.
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of an annual Website Builder plan via an online transaction
our customer acknowledged the following agreements:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements and other legal agreements may be found at:http://www.***As part of a promotional offer, the purchase included a free domain registration for a one-year term. Customers are required to add the desired domain registration to their order prior to completing the transaction. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month planPlus ICANN fee of $per domain name per yearYou must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offerIf you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rateCannot be used in conjunction with any other offer, sale, discount or promotionFree domain offer applies only to the initial purchase termAfter the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Unfortunately, our customer did not take advantage of the offer and selected the "I Don't Want My FREE Domain" option during the purchase process.Resolution:GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faithOur office was unsuccessful in connecting with our customer via phone to address their concernsAs a gesture of goodwill and one-time exception, GoDaddy will provide our customer (at no cost for the first year term) an unregistered .COM, .CO, .NET or .ORG domain registration for a one-year term; the domain name must be available as a new registration only. We respectfully request that our customer contact our office directly to have the domain name placed in their accountThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant's comments and would like to present the following.Based on the information provided, we have been unable to successfully identify this party as a Go Daddy customerOur
office has attempted to connect with the complainant using the information provided (both phone and email) unsuccessfully. Additionally, no previous correspondence from the email address indicated can be located in our systemsWe welcome the opportunity to speak with the complainant to resolve any outstanding matters and may be reached at***@***.com.Best Regards,*** ***Office of the CEO
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to a domain name via an online
transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:https://www.godaddy.com/legal-agreements.aspxOne of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services DepartmentResolution:We value our customer's business and have acted in good faith to uphold our agreements with them. The Protected Registration service which they had purchased is functioning as advertised; keeping the domain from being canceled or transferred to another registrar without proof of identificationAs a gesture of goodwill, we have refunded the cost of our customer's latest Protected Registration renewal in the amount of $They have been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentationOnce the proper documentation has been received and verified by the appropriate team within our organization that our customer has been corresponding with, the service may then be canceled.Thank you for the opportunity to address the concerns presented by our valued customer.Kind regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,We have reviewed our customer's additional comments and would like to present the following.GoDaddy has provided our customer with a refund of $in an effort to gain their cooperation with the cancellation of the Protected Registration service which they had purchasedTheir services will remain active until the proper documentation has been received and verified by the appropriate team within our organizationAccount management is a customer's agreed responsibility If our customer has concerns on how their information is handled, they may review our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspxThank you for the opportunity to address and bring clarity to the additional comments presented by our customerKindest regards, *** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerWe have reviewed this matter and would like to present the following.Our office has attempted to connect with our customer via phone to address the additional comments presented and was unsuccessful.On March 4, our customer purchased an SSL Certificate for a five year term, in the amount of $29.95.On September 22, our customer canceled the service. In accordance with our Refund Policy, a pro-rated refund for the remaining time was provided to our customer as In-Store Credit in the amount of $which may be used towards the purchase or renewal of GoDaddy products On September 22, our customer purchased a new SSL Certificate for a three year term in the amount of $146.98. This is for the service period ending August, GoDaddy does not currently offer SSL certificates for year terms. Upon previously connecting with our customer, a refund for the three year service they had purchased in the amount of $was provided to our customer as a gesture of good will. This service remains active.We appreciate our customer's business and feedback regarding our product interface. However, GoDaddy will not provide any additional gestures or refunds with regards to this matter.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Best Regards,*** ***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** is incorrect in when we first complained about this account, which was the same day we purchased it The hosting account was not immediately active and we were told to wait We complained again the day after, well within their "current" refund policy period (according to Mr***), and stated the hosting account was not working right They said it takes a "few days" to set up Each time we called they suggested waiting We are programmers We have other sites and other clients to work with which is what GoDaddy expects So when we came back to it, and it was super slow and still not working correcting, we asked for an immediate refund This was one week after we purchased the package We were told to give it another week or two I could go on but you get the idea We were repeatedly told to wait until finally we insisted when it became obvious this was just one big scam Look at all the complaints and negative reviews against GoDaddy They're lying to their customers, stealing their money, and not providing the services and products they're contracted to provide And when someone complains, they relegate their hosting account to an old server that is down more than up, a worthless piece of garbage
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer
As previously indicated, we acted in good faith to renew the domains specifically requested by our customerShould our customer wish to renew any further domains they can do so by contacting our 24/customer care team at ###-###-####
Thank you again for the opportunity to address the concerns presented by our valuable customer
Best Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.***Our customer has not contacted our 24/Support teams for assistance and has a history of filing Revdex.com complaints without doing soThe Website Builder plan in question could have been canceled from within the account and the refund issued if our Support teams had been contacted for assistance either via phone or chatRESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerWe have canceled the unused Website Builder plan and issued a refund to the payment method on file. EDUCATION:The customer can cancel products from within their account online by following the instructions online at: https://***To access our chat feature our customer can visit support.godaddy.com and click the “Chat With Us” buttonShould our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The point of the complaint was that instead of a grace period and then they sell it They should shutdown the domain and wait days to see if the owner pays to get it back GoDaddy seems to have a deal with scammers who have thousands of orders in for exiting domains GoDaddy benefits from the orders being held by them When they sell the domain to these scammers they make money Then I had to buy back my domain of over years I would have rather paid GoDaddy a penalty late fee and not have interrupted my business If the owner does not pay or respond to notices either they are not getting the notices or they don't want to renew Disable the domain and you would know real fast if the owner was not getting messages Waiting longer with grace period when the owner did not get message is ridiculous GoDaddy has obvious way to get the owners attention
THe person I had to buy my domain back from has thousands of orders in with GoDaddy Selling domains to the highest bidder is how they make a living
GoDaddy cannot fix my complaint but they should revise their terms to give owner some time to renew after turning off domain before selling it
Regards,
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