Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have received a message from Revdex.com wherein godaddy quoted that when I contacted them on july 8, they cancelled the checkBut this is not true, they kept answering that check is on its wayplease ask them about the call recording on july8, end of july , two calls which I made in beginning of august, several calls which I made in mid of august and end of august, please listen to these calls
They even disconnected my call two times and denied to helpAs per the latest mail they denied any compensation, but I want to know how is this right ?
who will pay for my expenses? who will pay for the financial insecurity I faced and who will pay for mental harrassment? this is thoroghly unprofessional to deny the compensation for their mistakes and mistreating a customer and making him wait for months for an amount, plus disconnecting calls on several occassions
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following. Prior to the original purchase of products and services, our customer agreed to the following
agreements: * Universal Terms of Service Agreement* Domain Name Registration Agreement* Website Builder Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***
Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our customer has canceled the domain names and Website Builder plans in questionA refund for all services has been provided to our customer as a one-time exception Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,
*** ***Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have no refund. How much longer would you like me to wait?
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not asking for ranking but to show up in any way on the search engine your team promised
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not happy with this resolution, the "office of the CEO" offered no result of being baited and switched The problem still comes down to several employees misleading me in my purchase, and when prompted by an associate as to where the details were on the "free email" accounts, they nor their supervisor could locate the spot So at this point I am not going to be spending more money with a company that even in their recording says "Let us help you with your business needs" well again I was mislead by being told they were the same I also find it misleading that no where on the site it says that there is any difference between the offered accounts with the website builders to the separate email accounts other than the offered by *** So once this contract is dome I will be moving the site elsewhereIt is apparent that godaddy does not value their customers.
Regards,
*** ***
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal
Terms of Service Agreement• Domain Registration Agreement The latest version of these agreements may be found at:*** Per our customer's account preferences, GoDaddy was instructed to automatically renew the email service in question and attempted to do so in a good-faith effort to honor its agreements with the customer; however, the customer's financial institution declined all payment requests. GoDaddy also provided days of live service at no cost and made multiple outreaches to the customer post service expirationThe service cancelled for non-payment after the days of free service Upon repurchase of email service by the customer GoDaddy restored all emails available to the customer GoDaddy's pricing increased to meet current competitive market value. On two occasions calls were disconnected while speaking with our staff for reasons outside of our controlAfter the disconnects occurred our staff attempted to reach the customer including leaving voice mail Resolution: GoDaddy has upheld its agreements in good faith with the customer and we will not provide a refund for the services they have received. The cancellation of their email plan was the result of failed payments and is outside of GoDaddy's control. Again, account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:* Universal Terms of Service Agreement* Website Builder Service Agreement* Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: ***GoDaddy does not arbitrarily change any settings within a customer’s accountAccount management is a customer responsibilityOur support staff was notified by our customer that their domain name was not retrieving the desired websiteOn behalf of our customer, our support staff updated the appropriate settings to address this issue.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.Their domain name is retrieving the correct website at this time.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards
*** ***The Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of
Service Agreement• Website Builder Service AgreementThe latest version of these agreements may be viewed at https://www.***Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's hosting to the assigned payment method and did so in a good-faith effort to honor its agreements with the customerThe customer purchased the hosting plan on June and there were only a total of four renewal charges for the hosting planRESOLUTION:GoDaddy has upheld its agreements in good faith with the customerOn September 2014, the customer connected with our support teams who assisted with the cancellation process and refunded the customer in full for the hosting plan as a goodwill gesture.EDUCATION:It is a customer’s responsibility to manager their renewals for their products and servicesMore information on managing products and services can be found at the link below:Managing Renewals for Products and Services - https://***Additionally, all future purchases will be held to our refund policyMore information regarding the refund policy can be found at the link below.Refund Policy - https://***Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy is hiding behind their lawyersYes, it was a *** error - but it was an error that made the Quick Shopping Cart not work correctlyThe error was not just about rates - it changed how the system worked (it allowed orders over ounces to select *** *** ***, which is incorrect - costing me considerable money in postage)GoDaddy's customer service then instructed ME, the end user, to get with *** to fix the rate tables uploaded to GODADDY'S SYSTEMHow does that make any sense? If ICANN screwed up how GoDaddy's domain names resolvedwould they just tell users to contact ICANN?
How this should have been handled was GoDaddy's developers should have worked with their *** liaison to fix the problemGoDaddy's announcement of just don't use *** *** *** was lazy and poor customer service- and ignores the fact that some people's business, like mine, rely on the *** *** shipping option as a competitive advantageThe only reason I was able to get to the executive level with *** to get this fixed was the $150,per year I spend with *** - and it still took the better part of days to accomplish
I am extremely disappointed with how little GoDaddy cares about their customer's success in general and considering the large breadth of their products that I use, mine in particular
GoDaddy's response, accepting no responsibility, tells me that the next time something like this happens, they will respond the same and do nothingI will be looking into other options for not just my shopping cart, but also all of my domain names, e-mail marketing, hosting, and other IT services
*** options now work correctly in GoDaddy's Quick Shopping Cart product thanks to the hours I put into tracking down the right person within *** and spending days working with themThanks for nothing, GoDaddy'
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following
agreements:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
GoDaddy sent multiple notices pre and post expiration to the customerPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s)
On the date of expiration the customers purchased and agreed term of registration endedAfter this expiration date GoDaddy (at our own expense) provided a days grace period for the customer to renew or redeem their domainAccount management is a customer responsibility
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and will not be able to return the domain name to our customer
As the domain name correctly followed the expiration life-cycle and was acquired by another party, GoDaddy is unable to get the domain name back for the customer. They will need to contact the current registrant directly and discuss any options for obtaining the domain name
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experiencedOur customer canceled the Website Builder plan in question onlineRESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerWe have placed a new Website Builder plan into our customers account (for one month at no cost) and have initiated a restoration of the website. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and the GoDaddy account in question to which we would like to present the following.The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Workspace Service AgreementThe latest version of these and our other legal agreements may be found at: ***During the course of adding an additional email address to complainants Hosted Exchange email plan one of their addresses was deleted. GoDaddy worked diligently with the complainant to resolve their concerns in a timely manner and their address was restored.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy support teams provided timely and proper information to the complainant regarding our products and servicesWe attempted to connect with the complaint by phone to discuss this matter leaving a message for them.In appreciation for their time as a GoDaddy customer we have provided the complainant with an in-store credit of $100.00.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantSincerest Regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy:
• Universal Terms of Service Agreement
• Hosting Agreement
On April 27, the complainant purchased GoDaddy’s Deluxe tier cPanel shared hosting for a one year term. The complainant then canceled the hosting account and was refunded to In-Store Credit, a portion of which was used to upgrade the complainant’s existing hosting account later that same day. On May 24, our customer requested the balance of their In-Store Credit be refunded via checkA check was mailed to the complainant on May 27, however the complainant indicated the check was not received on July 8, and the check was then canceled. GoDaddy’s billing and accounting teams worked with the complainant to provide these funds to the complainant’s payee account. The complainant confirmed these funds were received on August 29,
Resolution:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industryGoDaddy will not provide compensation in this matter
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Website Builder Service AgreementThe latest version of these agreements may be viewed at***://***.***.***/***-***.***.Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's products to the assigned payment method and did so in a good-faith effort to honor its agreements with the customerAccount management including having up to date payment methods on file, is the customer's responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customerAs a one-time exception, we have refunded the orders in question back to the original payment methodThank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following.Prior to their purchase of this domain name through the GoDaddy website, the customer agreed
to the following:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements may be viewed at: ***The customer was alerted on September 10, that an invalid WHOIS complaint had received for their domain nameAt that time, a $Administrative Fee was applied to their account as specified in our Universal Terms of Service Agreement.The customer’s site was suspended on September as no response from the customer was receivedThe notice sent to the customer explicitly states the customer needs to make the appropriate corrections and to respond back before we can close the complaint.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur customer has updated their WHOIS information, the invalid WHOIS complaint has been resolved and the site is now resolvingAdditionally, as a goodwill gesture the customer has been refunded the $administrative fee.EDUCATION:It is a customer’s responsibility to maintain accurate, up to date WHOIS informationPlease visit the links below for more information on updating domain contact info and account information.Updating your domain name contact information - ***Updating contact information for domains with privacy - ***Managing your account information - ***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,
*** ***Office of the CEO
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer validAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately We spoke with our customer and renewed the domain name at the regular rate as a one-time exceptionShould our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***
*** ** *** *** *** ***
*** ** *** *** Phone *** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did buy a new domain last week from godaddy but the sales person never shared anything about legal-agreementsThey never mentioned about not receiving a refundIf they take the time to inform the customers or remind customer me we have this legal agreement document that is helpfulI would never have thought of asking for a refund. I have not heard the sales person saying anything about this agreement when I asked for a refund. Now I know about this legal agreement document exists:-)
Apple or any app company or software product companies they mention about the agreement and we know what to expect. This is not a good business practice and someone should correct this practice. Godaddy or any company should say upfront about this agreement when we buy a domainThen we the customer will not have to go through this trouble. When we ask for a refund you mention about an agreement. This is not good! When we ask for a refund you show us the agreement that show their intentionI am disappointed by this business practice... The reason I did take this step is to protect other customersThey or any domain sales company should be clear
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer
acknowledged the following agreements:
• Universal Terms of Service Agreement
• Hosting Agreement
?The latest version of this agreement and other legal agreements may be found at: ***
On August 30, 2014, our customer purchased a Virtual Private ServerCustomers who purchase this product are responsible for setting up the service to host their contentWe sincerely apologize for any misunderstanding that may have occurred with the purchase
We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them
The customer cancelled the service and has been refunded in fullWe sincerely hope to earn their future business
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***
GoDaddy.com
*** ** *** *** *** ***
***, AZ ***
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have received a message from Revdex.com wherein godaddy quoted that when I contacted them on july 8, they cancelled the checkBut this is not true, they kept answering that check is on its wayplease ask them about the call recording on july8, end of july , two calls which I made in beginning of august, several calls which I made in mid of august and end of august, please listen to these calls
They even disconnected my call two times and denied to helpAs per the latest mail they denied any compensation, but I want to know how is this right ?
who will pay for my expenses? who will pay for the financial insecurity I faced and who will pay for mental harrassment? this is thoroghly unprofessional to deny the compensation for their mistakes and mistreating a customer and making him wait for months for an amount, plus disconnecting calls on several occassions
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following. Prior to the original purchase of products and services, our customer agreed to the following
agreements: * Universal Terms of Service Agreement* Domain Name Registration Agreement* Website Builder Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***
Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our customer has canceled the domain names and Website Builder plans in questionA refund for all services has been provided to our customer as a one-time exception Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,
*** ***Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have no refund. How much longer would you like me to wait?
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not asking for ranking but to show up in any way on the search engine your team promised
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not happy with this resolution, the "office of the CEO" offered no result of being baited and switched The problem still comes down to several employees misleading me in my purchase, and when prompted by an associate as to where the details were on the "free email" accounts, they nor their supervisor could locate the spot So at this point I am not going to be spending more money with a company that even in their recording says "Let us help you with your business needs" well again I was mislead by being told they were the same I also find it misleading that no where on the site it says that there is any difference between the offered accounts with the website builders to the separate email accounts other than the offered by *** So once this contract is dome I will be moving the site elsewhereIt is apparent that godaddy does not value their customers.
Regards,
*** ***
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal
Terms of Service Agreement• Domain Registration Agreement The latest version of these agreements may be found at:*** Per our customer's account preferences, GoDaddy was instructed to automatically renew the email service in question and attempted to do so in a good-faith effort to honor its agreements with the customer; however, the customer's financial institution declined all payment requests. GoDaddy also provided days of live service at no cost and made multiple outreaches to the customer post service expirationThe service cancelled for non-payment after the days of free service Upon repurchase of email service by the customer GoDaddy restored all emails available to the customer GoDaddy's pricing increased to meet current competitive market value. On two occasions calls were disconnected while speaking with our staff for reasons outside of our controlAfter the disconnects occurred our staff attempted to reach the customer including leaving voice mail Resolution: GoDaddy has upheld its agreements in good faith with the customer and we will not provide a refund for the services they have received. The cancellation of their email plan was the result of failed payments and is outside of GoDaddy's control. Again, account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** *** ** *** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:* Universal Terms of Service Agreement* Website Builder Service Agreement* Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: ***GoDaddy does not arbitrarily change any settings within a customer’s accountAccount management is a customer responsibilityOur support staff was notified by our customer that their domain name was not retrieving the desired websiteOn behalf of our customer, our support staff updated the appropriate settings to address this issue.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.Their domain name is retrieving the correct website at this time.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards
*** ***The Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of
Service Agreement• Website Builder Service AgreementThe latest version of these agreements may be viewed at https://www.***Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's hosting to the assigned payment method and did so in a good-faith effort to honor its agreements with the customerThe customer purchased the hosting plan on June and there were only a total of four renewal charges for the hosting planRESOLUTION:GoDaddy has upheld its agreements in good faith with the customerOn September 2014, the customer connected with our support teams who assisted with the cancellation process and refunded the customer in full for the hosting plan as a goodwill gesture.EDUCATION:It is a customer’s responsibility to manager their renewals for their products and servicesMore information on managing products and services can be found at the link below:Managing Renewals for Products and Services - https://***Additionally, all future purchases will be held to our refund policyMore information regarding the refund policy can be found at the link below.Refund Policy - https://***Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy is hiding behind their lawyersYes, it was a *** error - but it was an error that made the Quick Shopping Cart not work correctlyThe error was not just about rates - it changed how the system worked (it allowed orders over ounces to select *** *** ***, which is incorrect - costing me considerable money in postage)GoDaddy's customer service then instructed ME, the end user, to get with *** to fix the rate tables uploaded to GODADDY'S SYSTEMHow does that make any sense? If ICANN screwed up how GoDaddy's domain names resolvedwould they just tell users to contact ICANN?
How this should have been handled was GoDaddy's developers should have worked with their *** liaison to fix the problemGoDaddy's announcement of just don't use *** *** *** was lazy and poor customer service- and ignores the fact that some people's business, like mine, rely on the *** *** shipping option as a competitive advantageThe only reason I was able to get to the executive level with *** to get this fixed was the $150,per year I spend with *** - and it still took the better part of days to accomplish
I am extremely disappointed with how little GoDaddy cares about their customer's success in general and considering the large breadth of their products that I use, mine in particular
GoDaddy's response, accepting no responsibility, tells me that the next time something like this happens, they will respond the same and do nothingI will be looking into other options for not just my shopping cart, but also all of my domain names, e-mail marketing, hosting, and other IT services
*** options now work correctly in GoDaddy's Quick Shopping Cart product thanks to the hours I put into tracking down the right person within *** and spending days working with themThanks for nothing, GoDaddy'
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following
Upon purchase of services, our customer acknowledged and accepted the following
agreements:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
GoDaddy sent multiple notices pre and post expiration to the customerPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s)
On the date of expiration the customers purchased and agreed term of registration endedAfter this expiration date GoDaddy (at our own expense) provided a days grace period for the customer to renew or redeem their domainAccount management is a customer responsibility
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and will not be able to return the domain name to our customer
As the domain name correctly followed the expiration life-cycle and was acquired by another party, GoDaddy is unable to get the domain name back for the customer. They will need to contact the current registrant directly and discuss any options for obtaining the domain name
Thank you again for the opportunity to address the concerns presented by our valuable customer
Kindest regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experiencedOur customer canceled the Website Builder plan in question onlineRESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerWe have placed a new Website Builder plan into our customers account (for one month at no cost) and have initiated a restoration of the website. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and the GoDaddy account in question to which we would like to present the following.The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Workspace Service AgreementThe latest version of these and our other legal agreements may be found at: ***During the course of adding an additional email address to complainants Hosted Exchange email plan one of their addresses was deleted. GoDaddy worked diligently with the complainant to resolve their concerns in a timely manner and their address was restored.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy support teams provided timely and proper information to the complainant regarding our products and servicesWe attempted to connect with the complaint by phone to discuss this matter leaving a message for them.In appreciation for their time as a GoDaddy customer we have provided the complainant with an in-store credit of $100.00.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantSincerest Regards,*** ***Office of the CEO*** ** *** *** *** *** ** *** *** Phone*** *** Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy:
• Universal Terms of Service Agreement
• Hosting Agreement
On April 27, the complainant purchased GoDaddy’s Deluxe tier cPanel shared hosting for a one year term. The complainant then canceled the hosting account and was refunded to In-Store Credit, a portion of which was used to upgrade the complainant’s existing hosting account later that same day. On May 24, our customer requested the balance of their In-Store Credit be refunded via checkA check was mailed to the complainant on May 27, however the complainant indicated the check was not received on July 8, and the check was then canceled. GoDaddy’s billing and accounting teams worked with the complainant to provide these funds to the complainant’s payee account. The complainant confirmed these funds were received on August 29,
Resolution:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industryGoDaddy will not provide compensation in this matter
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest Regards,
*** ***
Office of the CEO - GoDaddy
***@GoDaddy.com
*** ** *** *** *** ***
Scottsdale, AZ
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Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Website Builder Service AgreementThe latest version of these agreements may be viewed at***://***.***.***/***-***.***.Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's products to the assigned payment method and did so in a good-faith effort to honor its agreements with the customerAccount management including having up to date payment methods on file, is the customer's responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customerAs a one-time exception, we have refunded the orders in question back to the original payment methodThank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, *** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following.Prior to their purchase of this domain name through the GoDaddy website, the customer agreed
to the following:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements may be viewed at: ***The customer was alerted on September 10, that an invalid WHOIS complaint had received for their domain nameAt that time, a $Administrative Fee was applied to their account as specified in our Universal Terms of Service Agreement.The customer’s site was suspended on September as no response from the customer was receivedThe notice sent to the customer explicitly states the customer needs to make the appropriate corrections and to respond back before we can close the complaint.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur customer has updated their WHOIS information, the invalid WHOIS complaint has been resolved and the site is now resolvingAdditionally, as a goodwill gesture the customer has been refunded the $administrative fee.EDUCATION:It is a customer’s responsibility to maintain accurate, up to date WHOIS informationPlease visit the links below for more information on updating domain contact info and account information.Updating your domain name contact information - ***Updating contact information for domains with privacy - ***Managing your account information - ***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,
*** ***Office of the CEO
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer validAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately We spoke with our customer and renewed the domain name at the regular rate as a one-time exceptionShould our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***
*** ** *** *** *** ***
*** ** *** *** Phone *** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did buy a new domain last week from godaddy but the sales person never shared anything about legal-agreementsThey never mentioned about not receiving a refundIf they take the time to inform the customers or remind customer me we have this legal agreement document that is helpfulI would never have thought of asking for a refund. I have not heard the sales person saying anything about this agreement when I asked for a refund. Now I know about this legal agreement document exists:-)
Apple or any app company or software product companies they mention about the agreement and we know what to expect. This is not a good business practice and someone should correct this practice. Godaddy or any company should say upfront about this agreement when we buy a domainThen we the customer will not have to go through this trouble. When we ask for a refund you mention about an agreement. This is not good! When we ask for a refund you show us the agreement that show their intentionI am disappointed by this business practice... The reason I did take this step is to protect other customersThey or any domain sales company should be clear
Regards,
*** ***
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer
acknowledged the following agreements:
• Universal Terms of Service Agreement
• Hosting Agreement
?The latest version of this agreement and other legal agreements may be found at: ***
On August 30, 2014, our customer purchased a Virtual Private ServerCustomers who purchase this product are responsible for setting up the service to host their contentWe sincerely apologize for any misunderstanding that may have occurred with the purchase
We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them
The customer cancelled the service and has been refunded in fullWe sincerely hope to earn their future business
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest regards,
*** ***
Office of the CEO
***
GoDaddy.com
*** ** *** *** *** ***
***, AZ ***
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