Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and account and would like to present the following On March 13, our customer purchased Website Builder for two yearsPrior to purchasing our customer acknowledged the following agreements: • Universal Terms of Service Agreement • GoDaddy Website Builder Service Agreement The latest version of this agreements and other legal agreements may be found at: [redacted] Our customer did call GoDaddy's customer support team who worked diligently and vigorously to resolve all technical issues the customer experienced At this time, our Website Builder experts have attempted to call the customer but have not been able to reach them Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceShould our customer wish to troubleshoot the concerns presented we ask that they please respond to our voicemail or email so we can setup a time/date to assist Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Registration Agreement • Uniform Domain Name Dispute Resolution Policy The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility GoDaddy sent multiple notices pre- and post-expiration to the customer As the customer mentioned that they have a trademark on the domain name, we recommend that they review the Uniform Domain Name Dispute Resolution Policy referenced above to view their rights and responsibilities in resolving a domain name dispute Resolution: GoDaddy has upheld its agreements in good faith with the customer and we are unable to assist the customer in reacquiring the domain name or involve ourselves in a domain name dispute Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Registration Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx GoDaddy sent multiple notices pre and post expiration to the customerPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s) On the date of expiration the customers purchased and agreed term of registration endedAfter this expiration date GoDaddy (at our own expense) provided a days grace period for the customer to renew or redeem their domainAccount management is a customer responsibility Resolution: GoDaddy has upheld its agreements in good faith with the customer and will not be able to return the domain name to our customer As the domain name correctly followed the expiration life-cycle and was acquired by another party, GoDaddy is unable to get the domain name back for the customer They will need to contact the current registrant directly and discuss any options for obtaining the domain name Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted] ?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer validAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately We spoke with our customer and renewed the domain name at the regular rate as a one-time exceptionShould our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant GoDaddy honored our customer’s instructions according to their account settingsThe customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a day grace period post expiration to renew their domain name GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the followingOn July 14, our customer (or another individual with access to their account) modified the Registrant contact information for the specified domain name and acknowledged the following agreements: • Universal Terms of Service• Domain Name Registration Agreement• Domain Name Change of Registrant Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] GoDaddy takes the security of our customers' accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy's Change of Registrant Agreement was implemented to help protect our customer from such theftsThe 60-day lock was expressly acknowledged when the contact information was changedResolution: GoDaddy in good faith upheld its agreements with our customerAs a gesture of good faith, we have lifted the lock and our customer has since successfully transferred the domainThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements may be viewed at [redacted] .GoDaddy sent multiple notices pre and post expiration to the customerPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined the payments.Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We have attempted multiple times to contact the customer directly to resolve their concerns but have been unable to connect with themThis is a time sensitive matterAs a gesture of goodwill, we are willing to waive the $redemption fee if the customer contacts our office while the domain is still in an eligible statusThe customer can renew the domain by calling us and we will waive the fees via phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kind regards, [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service Agreement• Hosting Agreement The latest version of these agreements may be found at:***:/***- [redacted] .*** In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s coding, not the functionality of the GoDaddy hosting platform GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support Regarding their hosting plan, they are using the same hosting plan that they purchased in July If they wish to utilize a different hosting plan, they are free to purchase a new plan and migrate their data Any remaining, unused months of their current hosting plan may be refunded to an in-store credit once they cancel it This credit may be used for any new purchase or renewal within their account and does not expireResolution: GoDaddy has upheld its agreements in good faith with the customerThe customer may consider seeking help from an independent web developer to resolve their concerns that are outside of GoDaddy's scope of supportGoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer Education: GoDaddy's Statement of Support:***:// [redacted] [redacted] [redacted] / [redacted] - [redacted] -**- [redacted] Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted] ***Office of the CEO - [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not happy with this resolution, the "office of the CEO" offered no result of being baited and switched The problem still comes down to several employees misleading me in my purchase, and when prompted by an associate as to where the details were on the "free email" accounts, they nor their supervisor could locate the spot So at this point I am not going to be spending more money with a company that even in their recording says "Let us help you with your business needs" well again I was mislead by being told they were the same I also find it misleading that no where on the site it says that there is any difference between the offered accounts with the website builders to the separate email accounts other than the offered by [redacted] So once this contract is dome I will be moving the site elsewhereIt is apparent that godaddy does not value their customers Regards, [redacted]
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. To reiterate, GoDaddy acted in good faith in accordance with our user agreements and the customer’s account settings. Account management is a customer responsibility. Since the initial complaint, GoDaddy has resolved the chargeback issue, refunding the customer’s charges. We have repossessed the domain names and removed the customer’s payment method(s) from their account. At this time, their account is empty and they will receive no further charges. Thank you again for the opportunity to address the concerns presented by our valuable customer. Kindest regards, Todd Cluff Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant We have reviewed our customer's additional correspondence and the GoDaddy account in question to which we would like to present the following Our technical teams have attempted to contact the customer multiple times via phone and email however, we have not received any follow up from the customerThe customer's site is live and has been indexed by GoogleAs a reference example our customer may visit https: [redacted] to see the indexed pages and visit them If our customer would like to cancel their website ?services we will refund them in full as a onetime exceptionWe request that the customer notify us if they choose to do thisWe sincerely hope we can earn their future business Best Regards, [redacted] ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following As stated previously, the complainant created two separate GoDaddy accounts online, purchasing the same product in both accountsBoth accounts had separate and clearly distinctive individual login data Again, the complainant was not overbilled, as GoDaddy followed the complainant's instructions for automatic renewal in both accounts in a good faith effort to honor our agreements with the complainantGoDaddy allows customers full access over the account to modify their renewal preferences at any time We have attempted to connect with the complainant multiple times in the hopes of listening to and understanding any additional details that may be related to this caseAll of our outreach attempts have been unsuccessful As stated previously, we have refunded months of the Website Builder service to the complainant totaling $as a onetime exception, returned to the original payment method for the transaction Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant Kindest Regards, [redacted] Office of the CEO - GoDaddy [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy Agreement The latest version of this agreement and other legal agreements may be found at: [redacted] Per their account preferences, GoDaddy was instructed by the customer to automatically renew their domain namePrior to the renewal transaction, GoDaddy sent multiple notifications to our customer stating that the expiring items would be renewed automaticallyAccount management is a customer responsibility Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service As a onetime exception, a refund has been issued for the most recent renewal of their domainOur customer will need to cancel the domain name prior to the next renewal date to avoid additional charges Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of an annual Website Builder plan via an online transaction our customer acknowledged the following agreements:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements and other legal agreements may be found at:http://www[redacted] As part of a promotional offer, the purchase included a free domain registration for a one-year term Customers are required to add the desired domain registration to their order prior to completing the transaction The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month planPlus ICANN fee of $per domain name per yearYou must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offerIf you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rateCannot be used in conjunction with any other offer, sale, discount or promotionFree domain offer applies only to the initial purchase termAfter the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Unfortunately, our customer did not take advantage of the offer and selected the "I Don't Want My FREE Domain" option during the purchase process.Resolution:GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faithOur office was unsuccessful in connecting with our customer via phone to address their concernsAs a gesture of goodwill and one-time exception, GoDaddy will provide our customer (at no cost for the first year term) an unregistered .COM, .CO, .NET or .ORG domain registration for a one-year term; the domain name must be available as a new registration only We respectfully request that our customer contact our office directly to have the domain name placed in their accountThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Workspace Service Agreement The latest versions of these agreements can be found at***:/***- [redacted] [redacted] GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced We sincerely appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service As a gesture of goodwill, we have refunded the complainant’s recent email plan purchases, totaling $ EDUCATION: As best practice we encourage the complainant to maintain local (and frequent) backups copies of all important email communications prior to making changes to their services Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest Regards, [redacted] ***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the refund was not in fulland doesn't compensate my lost wages for having to spend HOURS with their incompetent staff to resolve a billing error they causedThe auto RENEW was DEACTIVATED by me weeks prior to the renew dateAs proof, I deactivate OTHER domains AT THE SAME TIMEand those were deactivated properly and did not cause this billing issueYet some how not only were these domains REACTIVATED BY GODADDY, but also their other expensive services were also renewed, when that was NEVER EVEN disclosed as an expected renewal item in my user panel for administrating these activities prior to the renewal dateIn addition, GODADDY spent months of email harassment by hiding behind their contract with a third party company which handles private domain registrationsYet when working with the customer service, the representative at GODADDY admitted he could instant message the employees at this separate company to resolve issuesThis is malicious billing behavior and is against the consumer Regards, [redacted] ***
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention We have reviewed our customer's concerns to which we would like to present the following Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Hosting Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted] Our customer violated agreed terms, specifically utilizing their hosting account as a file repositoryGoDaddy attempted to proactively notify the customer in an effort to resolve this matter before removing any contentGiven that no action was taken, files were removed per the initial warning and in compliance with GoDaddy's terms of service RESOLUTION: Go Daddy acted in good faith to uphold agreements with our customer and ensure the proper use of our hosting environmentOur customer had been provided with a backup of the content in question which has since been restored Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] AZ [redacted] ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Domain Name Registration Agreement [redacted] Hosting AgreementsThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted] ?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur customer has canceled the domain name and hosting plan in questionA refund for both services has been provided to our customer as a onetime exceptionThank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards, [redacted] Office of the CEO [redacted] Phone [redacted] Fax
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's complaint and account and would like to present the following On March 13, our customer purchased Website Builder for two yearsPrior to purchasing our customer acknowledged the following agreements: • Universal Terms of Service Agreement • GoDaddy Website Builder Service Agreement The latest version of this agreements and other legal agreements may be found at: [redacted] Our customer did call GoDaddy's customer support team who worked diligently and vigorously to resolve all technical issues the customer experienced At this time, our Website Builder experts have attempted to call the customer but have not been able to reach them Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceShould our customer wish to troubleshoot the concerns presented we ask that they please respond to our voicemail or email so we can setup a time/date to assist Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Registration Agreement • Uniform Domain Name Dispute Resolution Policy The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility GoDaddy sent multiple notices pre- and post-expiration to the customer As the customer mentioned that they have a trademark on the domain name, we recommend that they review the Uniform Domain Name Dispute Resolution Policy referenced above to view their rights and responsibilities in resolving a domain name dispute Resolution: GoDaddy has upheld its agreements in good faith with the customer and we are unable to assist the customer in reacquiring the domain name or involve ourselves in a domain name dispute Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Registration Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx GoDaddy sent multiple notices pre and post expiration to the customerPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s) On the date of expiration the customers purchased and agreed term of registration endedAfter this expiration date GoDaddy (at our own expense) provided a days grace period for the customer to renew or redeem their domainAccount management is a customer responsibility Resolution: GoDaddy has upheld its agreements in good faith with the customer and will not be able to return the domain name to our customer As the domain name correctly followed the expiration life-cycle and was acquired by another party, GoDaddy is unable to get the domain name back for the customer They will need to contact the current registrant directly and discuss any options for obtaining the domain name Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted] ?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer validAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately We spoke with our customer and renewed the domain name at the regular rate as a one-time exceptionShould our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24xat (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant GoDaddy honored our customer’s instructions according to their account settingsThe customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a day grace period post expiration to renew their domain name GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the followingOn July 14, our customer (or another individual with access to their account) modified the Registrant contact information for the specified domain name and acknowledged the following agreements: • Universal Terms of Service• Domain Name Registration Agreement• Domain Name Change of Registrant Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] GoDaddy takes the security of our customers' accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy's Change of Registrant Agreement was implemented to help protect our customer from such theftsThe 60-day lock was expressly acknowledged when the contact information was changedResolution: GoDaddy in good faith upheld its agreements with our customerAs a gesture of good faith, we have lifted the lock and our customer has since successfully transferred the domainThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements may be viewed at [redacted] .GoDaddy sent multiple notices pre and post expiration to the customerPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined the payments.Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We have attempted multiple times to contact the customer directly to resolve their concerns but have been unable to connect with themThis is a time sensitive matterAs a gesture of goodwill, we are willing to waive the $redemption fee if the customer contacts our office while the domain is still in an eligible statusThe customer can renew the domain by calling us and we will waive the fees via phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kind regards, [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service Agreement• Hosting Agreement The latest version of these agreements may be found at:***:/***- [redacted] .*** In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s coding, not the functionality of the GoDaddy hosting platform GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support Regarding their hosting plan, they are using the same hosting plan that they purchased in July If they wish to utilize a different hosting plan, they are free to purchase a new plan and migrate their data Any remaining, unused months of their current hosting plan may be refunded to an in-store credit once they cancel it This credit may be used for any new purchase or renewal within their account and does not expireResolution: GoDaddy has upheld its agreements in good faith with the customerThe customer may consider seeking help from an independent web developer to resolve their concerns that are outside of GoDaddy's scope of supportGoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer Education: GoDaddy's Statement of Support:***:// [redacted] [redacted] [redacted] / [redacted] - [redacted] -**- [redacted] Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted] ***Office of the CEO - [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not happy with this resolution, the "office of the CEO" offered no result of being baited and switched The problem still comes down to several employees misleading me in my purchase, and when prompted by an associate as to where the details were on the "free email" accounts, they nor their supervisor could locate the spot So at this point I am not going to be spending more money with a company that even in their recording says "Let us help you with your business needs" well again I was mislead by being told they were the same I also find it misleading that no where on the site it says that there is any difference between the offered accounts with the website builders to the separate email accounts other than the offered by [redacted] So once this contract is dome I will be moving the site elsewhereIt is apparent that godaddy does not value their customers Regards, [redacted]
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. To reiterate, GoDaddy acted in good faith in accordance with our user agreements and the customer’s account settings. Account management is a customer responsibility. Since the initial complaint, GoDaddy has resolved the chargeback issue, refunding the customer’s charges. We have repossessed the domain names and removed the customer’s payment method(s) from their account. At this time, their account is empty and they will receive no further charges. Thank you again for the opportunity to address the concerns presented by our valuable customer. Kindest regards, Todd Cluff Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant We have reviewed our customer's additional correspondence and the GoDaddy account in question to which we would like to present the following Our technical teams have attempted to contact the customer multiple times via phone and email however, we have not received any follow up from the customerThe customer's site is live and has been indexed by GoogleAs a reference example our customer may visit https: [redacted] to see the indexed pages and visit them If our customer would like to cancel their website ?services we will refund them in full as a onetime exceptionWe request that the customer notify us if they choose to do thisWe sincerely hope we can earn their future business Best Regards, [redacted] ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following As stated previously, the complainant created two separate GoDaddy accounts online, purchasing the same product in both accountsBoth accounts had separate and clearly distinctive individual login data Again, the complainant was not overbilled, as GoDaddy followed the complainant's instructions for automatic renewal in both accounts in a good faith effort to honor our agreements with the complainantGoDaddy allows customers full access over the account to modify their renewal preferences at any time We have attempted to connect with the complainant multiple times in the hopes of listening to and understanding any additional details that may be related to this caseAll of our outreach attempts have been unsuccessful As stated previously, we have refunded months of the Website Builder service to the complainant totaling $as a onetime exception, returned to the original payment method for the transaction Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant Kindest Regards, [redacted] Office of the CEO - GoDaddy [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy Agreement The latest version of this agreement and other legal agreements may be found at: [redacted] Per their account preferences, GoDaddy was instructed by the customer to automatically renew their domain namePrior to the renewal transaction, GoDaddy sent multiple notifications to our customer stating that the expiring items would be renewed automaticallyAccount management is a customer responsibility Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service As a onetime exception, a refund has been issued for the most recent renewal of their domainOur customer will need to cancel the domain name prior to the next renewal date to avoid additional charges Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of an annual Website Builder plan via an online transaction our customer acknowledged the following agreements:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements and other legal agreements may be found at:http://www[redacted] As part of a promotional offer, the purchase included a free domain registration for a one-year term Customers are required to add the desired domain registration to their order prior to completing the transaction The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month planPlus ICANN fee of $per domain name per yearYou must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offerIf you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rateCannot be used in conjunction with any other offer, sale, discount or promotionFree domain offer applies only to the initial purchase termAfter the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Unfortunately, our customer did not take advantage of the offer and selected the "I Don't Want My FREE Domain" option during the purchase process.Resolution:GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faithOur office was unsuccessful in connecting with our customer via phone to address their concernsAs a gesture of goodwill and one-time exception, GoDaddy will provide our customer (at no cost for the first year term) an unregistered .COM, .CO, .NET or .ORG domain registration for a one-year term; the domain name must be available as a new registration only We respectfully request that our customer contact our office directly to have the domain name placed in their accountThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Workspace Service Agreement The latest versions of these agreements can be found at***:/***- [redacted] [redacted] GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced We sincerely appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service As a gesture of goodwill, we have refunded the complainant’s recent email plan purchases, totaling $ EDUCATION: As best practice we encourage the complainant to maintain local (and frequent) backups copies of all important email communications prior to making changes to their services Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest Regards, [redacted] ***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the refund was not in fulland doesn't compensate my lost wages for having to spend HOURS with their incompetent staff to resolve a billing error they causedThe auto RENEW was DEACTIVATED by me weeks prior to the renew dateAs proof, I deactivate OTHER domains AT THE SAME TIMEand those were deactivated properly and did not cause this billing issueYet some how not only were these domains REACTIVATED BY GODADDY, but also their other expensive services were also renewed, when that was NEVER EVEN disclosed as an expected renewal item in my user panel for administrating these activities prior to the renewal dateIn addition, GODADDY spent months of email harassment by hiding behind their contract with a third party company which handles private domain registrationsYet when working with the customer service, the representative at GODADDY admitted he could instant message the employees at this separate company to resolve issuesThis is malicious billing behavior and is against the consumer Regards, [redacted] ***
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention We have reviewed our customer's concerns to which we would like to present the following Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Hosting Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted] Our customer violated agreed terms, specifically utilizing their hosting account as a file repositoryGoDaddy attempted to proactively notify the customer in an effort to resolve this matter before removing any contentGiven that no action was taken, files were removed per the initial warning and in compliance with GoDaddy's terms of service RESOLUTION: Go Daddy acted in good faith to uphold agreements with our customer and ensure the proper use of our hosting environmentOur customer had been provided with a backup of the content in question which has since been restored Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] AZ [redacted] ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Domain Name Registration Agreement [redacted] Hosting AgreementsThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted] ?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customerOur customer has canceled the domain name and hosting plan in questionA refund for both services has been provided to our customer as a onetime exceptionThank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards, [redacted] Office of the CEO [redacted] Phone [redacted] Fax
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]