Hawk Group Media

Complaint: [redacted] I am rejecting this response because:They knew what they did was wrong which is why they refunded the entire amount of chargesThe bank ( [redacted] ) was aware of the fraudulent charges and they say they can not refund them.They claim they were charges non the less and put the amount in a negative balanceI still request a refund for the overdrafts of each I would accept a paymentIf not agreed to I will proceed with further actions including contacting state attorney general, postmaster general for fraudulent business practices as well as any and all media sources I would think they would want to save face for such a small amountThe ball is in their court Regards, [redacted] ***

I do apologize for the miscommunication regarding this customer membershipAfter reviewing the customer’s account, it looks as though the membership was refunded and cancelled for the two most recent charges This order was placed through one of our third party vendor known as Click Bank Refunds can take 5-business daysThe refund will post under the name Click BankWe do apologize for any inconvenience that this has caused the customer We have also added the link to Click Bank below where the customer can contact to receive the rest of the refunds as we are only able to refund days back on our side, however ClickBank can refund the remainder of the chargesThank you and have a great day! https://www.clkbank.com/clkbank.htm We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: [redacted] I am rejecting this response because :Survival Life made this same promise to refund on February 27thThey must refund the money and stop fabricating reasons Regards, [redacted]

I do apologize for the miscommunication regarding this customer's order.After reviewing the customer’s account, it looks as though product that was purchased is on back order, and will ship out early next week For the inconvenience, I have refunded the order in full Refunds can take 5-business days We do apologize for any inconvenience that this has caused the customer The customer will still receive the items and they will be sent as soon as they are back in stock Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: [redacted] I am rejecting this response because: my bank statement show more than one taken outIt shows a total of payments deducted it may be tied to my other email addresses [redacted] or [redacted] upon reviewing all of the Revdex.com complaints about Survival Life this is a common happening where they do not disclose they are setting you up for a membership Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Until refund is received or products I will not accept responseWhen refund reflects in my account I will then accept response Regards, [redacted] ***

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the item was delivered on 10/19/Below is the tracking information for the customer’s purchase Unfortunately, the order’s shipping time did take a little longer than expected, and for this error we have refunded the customer’s full purchase price of $ Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! [redacted] We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the item was never receivedSince the customer did not receive that particular part of their order or the initial refund we have refunded the entire purchaseThe total amount refunded to the customer was $and the refund was processed todayRefunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: [redacted] I am rejecting this response because: I have not received any refunds yetI did speak to Survival Life and they assured me that it was on the wayI am still Waiting Regards, [redacted]

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that there was a membership on the account, as of 1/14/the membership has been canceledThe customer was also refunded for all three purchases the customer has made with usThe total refunded amount is $Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the customer did have a membership on their accountThe membership was canceled on 12/6/and three out of the five membership fees were refunded back to their account We refunded the last two membership fees on 12/15/Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We've very sorry that Mr [redacted] was unhappy with his customer experience We do offer products free of charge, but ask that the Shipping and Processing be paid While we do apologize that this may be confusing, it is never our intention to mislead our customersAdditionally, there are some offers where a product is offered at a free or reduced price, as an incentive for joining our membership program There is a monthly fee of $for this membership, but we also have a no contract, no hassle policy, where if you feel like you are not receiving the full value you can cancel at any time After reviewing Mr***'s account, with the information provided, I was able to find a total of orders from July of Of those orders, were free or reduced priced offers with a paid membership,those membership fees were refunded to him on 8/and 8/of and the memberships were also cancelled at that time I found no record of communication indicating that he did not receive the products he ordered, the products have not been refunded, and cannot be refunded now due to the age of the account.Unfortunately based on the name and email provided in the above request, I was not able to locate any additional or recent account information for Mr***If you could please respond back with the First and Last name if different on the order, or Email address on the order, I would be happy to continue and assist in his request.Again, we're very sorry that he was unhappy with his experience with us We value our customer's and welcome their feedback We can be reached via phone or email 24hours a day, days a week to assist with order questions or concernsJust visit the Contact Us section on our pageAttached is the transaction report for Mr***, confirming purchase orders and any refunds/cancellations associated with the email address provided

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 2/7/We also refunded the membership charge of $on 2/7/as wellLastly as an apology for this inconvenience we have also refunded the customer for the Mini Hybeam Flashlight purchase that was placed on 1/31/16, for the amount of $as requestedThe customer should still receive those flashlights in the mail as wellIn total the customer will receive a total refund of $Refunds can take 3-business days to process fully back to the customer’s accountAlso, the customer should receive their items in 7-business days not including weekends or HolidaysIf the customer does not receive them within that time frame please have the customer contact us so that we can reship them back out to the customerWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the item was purchased on 5/15/Since the customer did not receive their order we did go ahead and refund the customer’s full purchase price of $There was also a membership on the customers account so we have canceled the membership and we have refunded the customer for all of the membership feesThe total amount refunded for both the membership fees and the item purchase price is $184.50.Refunds can take 3-business days to process fully back to the customer’s accountWe have also included two of our popular e-books, you can find the links belowThese e-books are downloadable and printable so that the customer can read them anywhereIn addition to the e-books I have also submitted a reshipment for the two Credit Card Knives that the customer originally purchasedThe customer should receive these knives in 7-business days, not including weekends or HolidaysWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! The Prepper's Playbook E-book: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/The-Preppers-P...⇄ Everyday Carry E-book: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/EverydayCarry....⇄ We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order.After reviewing the customer’s account, we can see that he was charged for $for shipping for the Everstryke MatchesOrders can take 12-business days to receive and we apologize that the customer did not receive their order We have refunded the total charge of $ Unfortunenatly we are unable to refund anything further than what was charged by usWe have also reshipped matches out to the customer Refunds can take 3-business days to process back to the customers account Please let us know if there are any further questions Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: [redacted] I am rejecting this response because: This message is not clear What date are you expected to get the product into your inventory? When will you ship the product? Will I be charged for this product, "if you ever receive it and ship it"? I placed the order one day after I received the advertisement of the product, and Survival Life is claiming that it was already in backorder My opinion is, Survival Life is conducting a scam, and the product they advertised does not exists Again, if they can't deliver the product I ordered and paid for "in advance", then Survival Life should have not conducted such business I believe Survival Life's advertisements should be removed from the internet Regards, [redacted]

I do apologize for the miscommunication regarding this customer's ordersAfter reviewing the customer’s account, it looks as though products that were purchased are on back order, and will ship out early next week For the inconvenience, I have refunded all the orders in full Refunds can take 5-business days We do apologize for any inconvenience that this has caused the customer The customer will still receive the items and they will be sent as soon as they are back in stock Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the customer only had the initial Hoffman Richter knife purchase that came with a day trial to our monthly membershipThe membership was canceled on 4/11/ and the customers $was refunded back to the customer at that timeThere are no other accidental purchases or memberships on your accountAlso, the customer currently has no $purchase with us at this time Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's membershipAfter reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that is free with the first months paid membershipThe customer is then charged for the monthly membership We do have a no hassle cancellation policyWe have cancelled the membership and have refunded the $charges on the account from November Please allow 3-business days for the customer to see the refunds reflected back in their accountThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***From: ***[email protected] [mailto:***[email protected]] Sent: Wednesday, September 16, 5:AM To: info Subject: # [redacted] Complaint has been resolved with the merchantThank you [redacted] ***