Hawk Group Media

We sincerely apologize for the confusion regarding this customer's order. The customer should have been refunded when they contacted us right after purchase and again we are so sorry for the confusion on our endFor this error we have refunded the customer’s accidental order as of today
We did refund the $purchase on 3/7/so the customer should receive a full refund in the amount of $534.95. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderPer the customers request we have refunded the other six membership charges on their account in the amount of $119.70. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

First and foremost we regret that we were not able to appease the customer on his initial interaction with the companyThe customer's refund should have processed completely on our end on 9/18/2015.At this point we recommend that the customer contact his financial institution for which he made his initial purchaseBelow I have attached our receipt of the refund to the customer in our system

We sincerely apologize for the confusion regarding this customer's order. We are so sorry that the customer did not receive their order within the estimated time frameWe advise the customer to please wait within the 12-business days, which does not include weekends or holidays, however due
to a high demand for this product there was a delayWe apologize for the inconvenience that this has caused the customerWe have refunded that charges that added up to $14.90. We are unable to refund the amount of $due to the fact that the customer was not charged that amount as it was set to be billed days laterPlease allow 7-business days for the refund to reflect back into the customer account. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's membership. After reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that is free with the first months paid membershipWe have cancelled the
membership and have refunded the two additional charges that were charged on the account. Please allow 3-business days for the customer to see the refunds reflected back in their accountThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a monthly membership on the customers account, that membership has been canceled as of todayI also refunded the customers membership fees of $as
well Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the item was delivered on 10/19/Below is the tracking information for the customer’s purchase. Unfortunately, the order’s shipping time did take a
little longer than expected, and for this error we have refunded the customer’s full purchase price of $129.00. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!
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*** We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer’s account we can see that he was charged for the watch that is currently on Back OrderBack ordered items unfortunately have a 15-21-business day shipping time frame. We refunded the
customer’s product charge on 08/26/and refunds can take 3-business days (not including weekends or holidays). Once the product comes back into stock the customer will still receive the product free of charge along with the refund that has already been processed. Please let us know if there are any further questions. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I do apologize for the miscommunication regarding this customer membership. After reviewing the customer’s account, it looks as though the membership was refunded and cancelled for the two most recent charges. This order was placed through one of our third party vendor known as Click
Bank. Refunds can take 5-business daysThe refund will post under the name Click BankWe do apologize for any inconvenience that this has caused the customer. We have also added the link to Click Bank below where the customer can contact to receive the rest of the refunds as we are only able to refund days back on our side, however ClickBank can refund the remainder of the chargesThank you and have a great day! https://www.clkbank.com/clkbank.htm We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. We are so so sorry that the customer did not receive their order within the estimated time frameNormally we advise the customer to please wait within the 12-business days, which does not include weekends or holidays
We apologize for the delay in the shipping as there was a high demand for this product and are very sorry for the inconvenience that this has caused the customerWe have refunded all orders on this account. Please allow 7-business days for the refund to reflect back into the customer account. Below is the UPS tracking information for this order:*** We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am very pleased with the quick response and will contact Revdex.com as soon as I receive the refund.
Best Regards and a Merry Christmas,
*** ***

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a monthly membership on the customers account, that membership has been canceled as of todayI also refunded the customers membership fee of $as
well Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that there was a membership that started on 4/20/We have refunded all membership fees back to the customers account, canceling the membership in the processThe
refunded amount that the customer will receive is for $and they should receive the refunds in 3-business days. I would like to apologize for the frustration caused from our end and would like to assure the customer that no other membership fees will be deducted from their accountAgain, we apologize for any inconvenience that this may have caused Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the futureThank you and have a great day!

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the customer purchased of our "Outlaw" shirts for $on 7/10/16, of our Mini Multi Tools for $on 8/5/16, *** folding knife with annual
subscription for $on 8/5/and another *** folding knife with a trial to our monthly subscription for $on 8/6/Since the customer accidentaly purchased these products we have refunded themThe total refund amount is $Refunds can take 3-business days to process fully back to the customer’s accountWe have also canceled both memberships that the customer had so the customer does not have to worry about any other charges being taken out of their accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that there was a membership added to this customers account on 8/23/Sine this was accidental we did go ahead and cancel the membershipWe also refunded the customer for
every membership charge that was on the accountThe total refund amount is $89.75. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that all three refunds did in fact processAttached is our merchant system report reflecting all three refundsThese refunds were processed on 3/15/so the customer should have received them 3-business days after the 15thThe customer will need to contact his bank with the attached screen shot to find out further information about this issue. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.Tell us why here

We sincerely apologize for the confusion regarding this customer's order. We are so sorry that the customer did not receive their order within the estimated time frameWe advise the customer to please wait within the 12-business days, which does not include weekends or holidays, however
there was a high demand for this productWe apologize for the inconvenience that this has caused the customerWe have refunded all orders on this account. Please allow 7-business days for the refund to reflect back into the customer account. Below is the tracking information for this order: www.ups.com *** We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met