Hawk Group Media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJust be advised that there will be no further orders to this company in the future
Regards,
*** ***

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the item was never receivedSince the customer did not receive that particular part of their order or the initial refund we have refunded the entire purchaseThe total
amount refunded to the customer was $and the refund was processed today. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just recieved my credit to my account on 8/6/That closes my account and now refunded all my chargesThanks
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because :Survival Life made this same promise to refund on February 27thThey must refund the money and stop fabricating reasons
Regards,
*** *** ***

We do apologize, however we stated in the last response that the product is currently backordered, and as soon as it comes back into stock the customer will still receive the product Also refunds are processed through our system within hours but can still take the merchant 3-business days (not including weekends or holidays) to fully process the refund back to the customers account It has only been business days at this time We do apologize, but the refund will reflect on the customers account and the customer will still receive the product, unfortunately we are not able to complete this action within business dayPlease let us know if you have any further questions Thank you and have a great day!

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the item was purchased on 5/15/Since the customer did not receive their order we did go ahead and refund the customer’s full purchase price of $There was also
a membership on the customers account so we have canceled the membership and we have refunded the customer for all of the membership feesThe total amount refunded for both the membership fees and the item purchase price is $184.50.Refunds can take 3-business days to process fully back to the customer’s accountWe have also included two of our popular e-books, you can find the links belowThese e-books are downloadable and printable so that the customer can read them anywhereIn addition to the e-books I have also submitted a reshipment for the two Credit Card Knives that the customer originally purchasedThe customer should receive these knives in 7-business days, not including weekends or HolidaysWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! The Prepper's Playbook E-book: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/The-Preppers-P...⇄ Everyday Carry E-book: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/EverydayCarry....⇄ We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: ***
I am rejecting this response because: my bank statement show more than one taken outIt shows a total of payments deducted it may be tied to my other email addresses *** or ***upon reviewing all of the Revdex.com complaints about Survival Life this is a common happening where they do not disclose they are setting you up for a membership
Regards,
*** ***

We've very sorry that Mr. [redacted] was unhappy with his customer experience.  We do offer products free of charge, but ask that the Shipping and Processing be paid.  While we do apologize that this may be confusing, it is never our intention to mislead our customers. Additionally,...

there are some offers where a product is offered at a free or reduced price, as an incentive for joining our membership program.  There is a monthly fee of $19.95 for this membership, but we also have a no contract, no hassle policy, where if you feel like you are not receiving the full value you can cancel at any time.  After reviewing Mr. [redacted]'s account, with the information provided, I was able to find a total of 4 orders from July of 2015.  Of those orders, 2 were free or reduced priced offers with a paid membership,those membership fees were refunded to him on 8/5 and 8/6 of 2015 and the memberships were also cancelled at that time.  I found no record of communication indicating that he did not receive the products he ordered, the products have not been refunded, and cannot be refunded now due to the age of the account.Unfortunately based on the name and email provided in the above request, I was not able to locate any additional or recent account information for Mr. [redacted]. If you could please respond back with the First and Last name if different on the order, or Email address on the order, I would be happy to continue and assist in his request.Again, we're very sorry that he was unhappy with his experience with us.  We value our customer's and welcome their feedback.  We can be reached via phone or email 24hours a day, 7 days a week to assist with order questions or concerns. Just visit the Contact Us section on our page. Attached is the transaction report for Mr. [redacted], confirming purchase orders and any refunds/cancellations associated with the email address provided.

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that there were two purchases made for $4.95 and $9.95. These items were for our Hybeam flashlight and for our Hoffman Richter folding knife. The Hoffman Richter...

purchase did include a trial membership as stated in the advertisment. The $19.95 that you were being charged for was for the membership. I have canceled the membership and I have refunded all four charges back to the customers account. The total refund that the customer will receive is $79.80  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!   We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order. Normally we advise the customer to please wait within the 12-15 business days, which does not include weekends or holidays. We apologize for the delay in theshipping, as there was a high demand for this...

product. We have refunded all orders on this account.  Please allow 7-10 business days for the refund toreflect back into the customer's account.  Below is the tracking information for this order:USPS.com[redacted]We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because:Until refund is received or products I will not accept response. When refund reflects in my account I will then accept response. 
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's
order.After reviewing the customer’s account, we can see that he was
charged for $9.90 for shipping for the Everstryke Matches. Orders can take
12-15 business days to receive and we apologize that the customer did not
receive...

their order.  We have refunded the total charge of $9.90.
Unfortunenatly we are unable to refund anything further than what was charged
by us. We have also reshipped 3 matches out to the customer.  Refunds can take 3-5 business
days to process back to the customers account.  Please let us know if
there are any further questions.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy
and will work harder in the future to make sure every customers needs are
met.

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that there was a membership on the account, as of 1/14/16 the membership has been canceled. The customer was also refunded for all three purchases the customer has made...

with us. The total refunded amount is $58.62. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 3/21/16. We refunded the customers first membership fee of $19.95 on 1/29/16. We refunded...

the last $19.95 membership charge on 3/21/16. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a membership on the account as of 11/9/15. We had previously canceled the membership on 11/23/15. The customer was also refunded for the membership fee of...

$19.95 on 11/23/15 as well. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 2/7/16. We also refunded the membership charge of $19.95 on 2/7/16 as well. Lastly...

as an apology for this inconvenience we have also refunded the customer for the Mini Hybeam Flashlight purchase that was placed on 1/31/16, for the amount of $19.80 as requested. The customer should still receive those flashlights in the mail as well. In total the customer will receive a total refund of $39.75. Refunds can take 3-5 business days to process fully back to the customer’s account. Also, the customer should receive their items in 7-10 business days not including weekends or Holidays. If the customer does not receive them within that time frame please have the customer contact us so that we can reship them back out to the customer. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's membership. After reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that is free with the first months paid membership. The customer is then charged...

for the monthly membership.  We do have a no hassle cancellation policy. We have cancelled the membership and have refunded the $19.95 charges on the account from November.  Please allow 3-5 business days for the customer to see the refunds reflected back in their account. Thank you and have a great day!    We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because:  This message is not clear.  What date are you expected to get the product into your inventory?  When will you ship the product?  Will I be charged for this product, "if you ever receive it and ship it"?  I placed the order one day after I received the advertisement of the product, and Survival Life is claiming that it was already in backorder.  My opinion is, Survival Life is conducting a scam, and the product they advertised does not exists.  Again, if they can't deliver the product I ordered and paid for "in advance", then Survival Life should have not conducted such business.  I believe Survival Life's advertisements should be removed from the internet. 
Regards,
[redacted]