Hawk Group Media

I do apologize for the miscommunication regarding this customer's order.After reviewing the customer’s account, it looks as though product that was purchased is on back order, and will ship out early next week. For the inconvenience, I have refunded the order in full. Refunds can take
5-business days. We do apologize for any inconvenience that this has caused the customer. The customer will still receive the items and they will be sent as soon as they are back in stock. Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 3/18/We have refunded the customers membership fees of $on 3/18/as well
Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's issue. I would like to assure the customer that we do not share our customers information with anyoneThe emails that the customer was receiving were from us and at this time they should have stoppedWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the item was not delivered as expectedSince the customer did not receive their order we refunded the customer on 1/15/They should receive their order in 7-
business days. The refunded amount was $$Refunds can take 3-business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the email address was never removed from our system like it should have beenI have given the customers email to my manager so that she can remove it from our endThe
removal process can take up to a weekOnce a week has gone by the customer should no longer receive any of our emailsWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Hello, I sincerely apologize for the delay in sending this customer's order, we are currently experiencing delays while we relocate our warehouse in order to better serve our customers. I do see that we received an email from her on November 2nd, and again on November 3rd.
Unfortunately, due to high contact volumes, we were unable to reply to her until Monday, November 6th. Her refund was processed in full, a total of $and an email confirmation was sent to her on that day as well.The funds should be available in her account within 2-business days, maybe sooner, depending on the speed of her bank. Again, I'm very sorry for the delay and frustration this has caused. I hope that she will come back to us in the future and have a much better experience with the company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am waiting for refund
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much for your prompt assistance
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They knew what they did was wrong which is why they refunded the entire amount of chargesThe bank ( * * *** ) was aware of the fraudulent charges and they say they can not refund them.They claim they were charges non the less and put the amount in a negative balanceI still request a refund for the overdrafts of each I would accept a paymentIf not agreed to I will proceed with further actions including contacting state attorney general, postmaster general for fraudulent business practices as well as any and all media sources I would think they would want to save face for such a small amountThe ball is in their court
Regards,
*** ***

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account we were able to locate the Slingshot purchase that is currently in transit to us, The Slingshot plus ammunition purchase cost a total of $We did refund the customer for
their purchase in the amount of $19.90. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the item was accidentally purchased and has not left our warehouse yetSince that is the case, we have refunded the customer in the amount of $for the
Solar Briefcase order. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a monthly membership on the customers account, that membership was canceled on 3/15/The customer was also refunded the three months of the membership
at that time also totaling $From our records the membership itself was not created until 12/14/which is why there were only three months available to refund. Refunds can usually take 3-business days to process fully back to the customer’s account, but since the customer is stating that they have never received it they will need to contact their bank for further informationWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the items have not been received and would like to apologize for the delay in shipmentSince the customer has not received the items we have refunded both
purchases of $Refunds can take 3-business days to process fully back to the customer’s accountFurthermore, we will still be sending the orders out to the customer once we receive our shipmentWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's email notifications. We have manually taken the customer off of our mailing listPlease allow 3-business days for the email to fully be removed for our systemIn regards to the text notifications, the customer will have to
text STOP to Again, please allow 3-business days for request to process. We apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

I do apologize for the miscommunication regarding this customer's orders. After reviewing the customer’s account, it looks as though products that were purchased are on back order, and will ship out early next week. For the inconvenience, I have refunded all the orders in full.
Refunds can take 5-business days. We do apologize for any inconvenience that this has caused the customer. The customer will still receive the items and they will be sent as soon as they are back in stock. Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
Regards,
I am rejecting this response because:Because their business' practices raise many, many questionsSince they refuse to do the right thingEvery social media outlet will know about itAs well as my state's attorney generalWe'll see how that works out and if they will do the right thing
*** ***

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer’s account we can see that he was charged for the $and the $27.00. We do apologize that the $order was a mistake. We can see that all charges were refunded on
08/26/15. Unfortunately we are not able to refund charges for overdraft fees from banks. Normally if the customer contacts the bank and shows that the product was refunded they will reverse the fees. Refunds can take 3-business days to process back to the customers account. Please let us know if there are any further questions. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that there was a monthly membership presentThat membership was canceled on 5/9/and the customer received a refund of $for both the membership charge and the
Firekable purchaseRefunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the item was delivered on 10/14/Below is the tracking information for the customer’s purchase. Unfortunately, the order’s shipping time did take a little longer
than expected, and for this error we have refunded the customer for all of the charges on their account which totals out to $24.90. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!***
*** We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met