Hawk Group Media

Complaint: [redacted]
I am rejecting this response because: I have not received any refunds yet. I did speak to Survival Life and they assured me that it was on the way. I am still Waiting.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order.After responding to the initial complaint we did double check to make sure the charge in question was refunded per their request. The refund has been sent to the bank and we no longer have the funds in our system. I have attached proof of refund to this response. We give the 3-5 business day refund period based upon the length of time it usually takes a bank to release the funds to the customer. Some customers receive the refund the next day while for others it does take more time. The length of time to receive a refund is solely dependent upon the bank. I would like to apologize again for the frustration caused from our end but the refund was processed yesterday. Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the future. Thank you and have a great day!

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that the customer was unable to receive the items that were purchased. We have submitted reshipments for all three items using the address that was on the customers...

file.  The customer will receive the replacement items in 7-10 business days not including weekends or Holidays. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]From: [redacted][email protected] [mailto:[redacted][email protected]] Sent: Wednesday, September 16, 2015 5:31 AM To: info Subject: #[redacted] Complaint has been resolved with the merchant. Thank you. [redacted]

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the customer did have a membership on their account. The membership was canceled on 12/6/15 and three out of the five membership fees were refunded back to their account....

We refunded the last two membership fees on 12/15/15. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the item was never received. For this error we have refunded the customer’s full purchase price of $179.95.  Refunds can take 3-5 business days to process fully...

back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

I do apologize for the miscommunication regarding this customer's orders. After reviewing the customer’s account, it looks as though the order was refunded and cancelled on 08/11/2015.  This order was placed through one of our third party vendors known as Click Bank.  Refunds can take...

5-7 business days. The refund will post under the name Click Bank. We do apologize for any inconvenience that this has caused the customer.  We have also added the link to Click Bank below where the customer can contact to verify that the refund has been processed completely. Thank you and have a great day! [redacted]  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this...

customer's concernWe apologize regarding the confusion with our product promotion.  Unfortunately we were unableto refund the purchase because we were unable to locate an order for the product. We offer the product free ofcharge, but do ask that the Shipping and Processing be paid so that we are able to still offer the products free of charge.While we do apologize that this may be confusing, it is never our intention to mislead our customers. If the customer did place an order we will need more information in order to refund a purchase.  Please let us know if we can be of any further assistance.  Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order. We apologize that the customer did not receive their order. Normally we advise the customer to please wait within the 5-7 business days, which does not include weekends or holidays, as of now we are only on business day...

three of that wait, however we have refunded the purchases in full and the customer will still receive the products. We apologize for the inconvenience that this has caused the customer.  Please allow 3-5 business days for the refund to reflect back into the customer account.  Thank you and have a great day!  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, I was able to locate three other charges in the amounts $9.90, $9.90, and $9.95. I did check all three email addresses that were given to me to try and find any other $19.95 charges but there were no others except for the one $19.95 charge that I previously refunded to the customer. At this time all purchases that the customer has made with us have been refunded except for the $9.90 Hybeam Pop Lamp purchase that was made on 5/29/16. I have refunded the three other charges that were mentioned in the beginning of this email per the customers request. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.We do see that the refunds were processed through our system on 09/11/2015.  Refunds can take 5-7 business days (not includingweekends or holidays) we do show that the refunds were processed through...

oursystem.  We have refunded the charges that the customer was charged and the customer will still receive the initialproduct that they purchased.  The refund will reflect in their account by 09/21/2015. Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because: I have checked with my financial institution and they have stated that there haven't been any refund transactions from survival life. I would like to have the funds reissued in a timely manner.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, I am very sorry to hear about this customer's experience.  I can see that he placed an order with us on 12/19/18 for the following:10 - Solar Wind Up Chargers10 - Everstryke Waterproof Lighters2 - Lifelaces2- Hybeam Micro Flashlights Everything, except the Wind Up Chargers were...

shipped on 12/22 and delivered on 12/30.  The Wind Up Chargers were shipped on 1/5 and delivered on 1/17.  I do see where the customer emailed us in January, inquiring about the status of his order - specifically the Wind Up Chargers.  We received another email from him on 3/8/18, requesting a refund of 6 of the Solar Charges and the Lifelaces.  That refund was processed on 3/13/18 for $35.92.  I would be happy to refund the remainder of his order, but I will need to request the items back from him first.  I've attached delivery information and a return label for your review and the return of his items if he would still like a refund.

We refunded the customer on 9/17/2015 for the full amount of his purchase. I have sent the customer an email informing him that all charges have been refunded back to the card he placed his order with.

We sincerely apologize for the confusion regarding this customer's order.  Unfortunately, the bow is currently on back order which is why we refunded the customer at this time. We wanted to provide a more immediate response to the customers issue. Once our next shipment comes in we would be happy to send the customer this product. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order. We did refund the charge per their request today and I would like to apologize for the frustration caused from our end. Furthermore, I would like to assure the customer that they will be receiving this refund within 3-5...

business days, possibly sooner depending on the speed of their bank. Again, we apologize for any inconvenience that this may have caused.  Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the future. Thank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]