Hawk Group Media

We sincerely apologize for the confusion regarding this customer's order.We have refunded the last five months of membership fees that were still on the customers accountThe other five charges were previously refunded on 12/10/and 10/12/Furthermore, we would like to personally apologize for the fact that the customers membership was not cancelled correctly when the request was initially sent to our support teamThe customer will receive a total refund of $within 3-business days; possibly sooner depending on the speed of the customers bankWe would also like to assure the customer that this will not happen againI would also like to apologize for the frustration and inconvenience this causedObviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the futureThank you and have a great day!

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the item was never receivedFor this error we have refunded the customer’s full purchase price of $ Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We do apologize for the confusion regarding this customer’s order.We do apologize that customer did not receive their product within a timely fashion that we had originally stated Unfortunately this product is on backorder Due to this time frame that this customer has waited we have refunded this order The customer will still receive the product once it is back in stock We sincerely apologize for the confusion Please allow 3-business days for the refund to reflect back in their account We apologize for the inconvenienceThank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order.After responding to the initial complaint we did double check to make sure the charge in question was refunded per their requestThe refund has been sent to the bank and we no longer have the funds in our systemI have attached proof of refund to this responseWe give the 3-business day refund period based upon the length of time it usually takes a bank to release the funds to the customerSome customers receive the refund the next day while for others it does take more timeThe length of time to receive a refund is solely dependent upon the bankI would like to apologize again for the frustration caused from our end but the refund was processed yesterdayObviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the futureThank you and have a great day!

Complaint: [redacted] I am rejecting this response because: I am reserving acceptance until funds hit my account Regards, [redacted]

We sincerely apologize for the confusion regarding this customer's order.We do see that the refunds were processed through our system on 09/11/ Refunds can take 5-business days (not includingweekends or holidays) we do show that the refunds were processed through oursystem We have refunded the charges that the customer was charged and the customer will still receive the initialproduct that they purchased The refund will reflect in their account by 09/21/Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the customer was unable to receive the items that were purchasedWe have submitted reshipments for all three items using the address that was on the customers file The customer will receive the replacement items in 7-business days not including weekends or HolidaysWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Based on their record to this point, I will accept their response when I know that the refund is in my account I will be happy to accept the response at that point Regards, [redacted] ***

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the item was purchased on 5/17/There was a membership on the customers account so we have canceled the membership and we have refunded the customer for all of the membership feesI have also refunded you for the knife purchases that were made on 5/17/The total amount refunded for both the membership fees and the item purchase price is $174.50.Refunds can take 3-business days to process fully back to the customer’s accountWe have also included two of our popular e-books, you can find the links belowThese e-books are downloadable and printable so that the customer can read them anywhereWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! The Prepper's Playbook E-book: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/The-Preppers-P...⇄ Everyday Carry E-book: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/EverydayCarry....⇄ We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that there was an issue with the customers shipmentWe have submitted a reshipment for the customers order and they will receive the reshipment in 7-business days Unfortunately, the order’s shipping time did take a little longer than expected, and for this error we have refunded the customer’s full purchase price of $ Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the items have not left our warehouse at this timeUnfortunately, these items are currently out of stock, and for this error we have refunded the customer’s full purchase price of $including the customers membership fee refundThe membership on the customers account was also canceled Refunds can take 3-business days to process fully back to the customer’s account.We apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com: Thank you very much for the quick response and cooperation! I appreciate it so much! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the item was delivered on 3/5/Below is the tracking information for the customer’s purchase I also see where the customer requested a refund and at that time the customer should have been refundedFor this error we have refunded the customer’s full purchase price of $ Refunds can take 3-business days to process fully back to the customer’s accountWe have also sent a shipping label to the email address the customer used to purchase withThe customer should receive the label todayWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! [redacted] We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's membershipAfter reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that comes with the free month paid membershipWe have a no hassle refund and cancellation policy and have cancelled the membership and refunded all the recurring charges on the account Please allow 3-business days for the customer to see the refunds reflected back in their accountThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company still suffers from poor customer serviceAlthough I received a refund, they definitely could have been honest with me regarding the delay in deliveryInstead of letting me know the item was on back order, they lengthened the delivery time when an update was asked forI still do not believe they have item ready for shipment when I was told they were ready to shipThey just need to be upfront with customersPlenty of complaints regarding this Regards, [redacted] ?

I do apologize for the miscommunication regarding this customer's ordersAfter reviewing the customer’s account, it looks as though the order was refunded and cancelled on 08/11/ This order was placed through one of our third party vendors known as Click Bank Refunds can take 5-business daysThe refund will post under the name Click BankWe do apologize for any inconvenience that this has caused the customer We have also added the link to Click Bank below where the customer can contact to verify that the refund has been processed completelyThank you and have a great day! [redacted] We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear customer,This transaction was conducted with Survival LifePlease contact them at: [redacted] , or [redacted] They will take care of you.Thank you, [redacted]

We sincerely apologize for the confusion regarding this customer's order.After reviewing the customer's account, we can see that there was a monthly membership present. That membership was canceled on 5/10/16 by one of our customer representatives by phone and the customer was refunded for the... membership fees at that time. The total refund amount the customer will receive is $119.70. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.