Hawk Group Media

Complaint: [redacted] I am rejecting this response because:I received an email stating the product would be delivered in to days to date no refund and no product Regards, [redacted] ***

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the there was an issue with the customers shipment and that the customer requested cancellation of both of the ordersOn 3/15/our representatives refunded the customer $for the initial purchase of the stoveDue to the errors that the customer has experienced I have also refunded the customer $for the bundle that the customer purchased with the stoveRefunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the item was purchased on 11/30/Since the customer did not want this order we did go ahead and refund the customer’s full purchase price of $yesterday on
1/26/I have also refunded the customer for the initial purchase that was madeThe total amount refunded for both the membership fees and the item purchase price is $134.95.Refunds can take 3-business days to process fully back to the customer’s accountWe have also included two of our popular e-books, you can find the links belowThese e-books are downloadable and printable so that the customer can read them anywhereWe apologize for the inconvenience that this has caused the customer. Thank you and have a great day! The Prepper's Playbook E-book:
*** Everyday Carry E-book: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/EverydayCarry....⇄ We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the customer did have a membership on their accountThe membership was canceled on 12/8/and all membership fees were refunded back to their accountRefunds can take
3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Hello, We do apologize that there was a miscommunication regarding this customer’s membership. Unfortunately, we are unable to refund a change that occurred in 2014, and we do not have a record of the charge. We sincerely apologize, however we have never had a lifetime membership to any
of the subscriptions that we offerI did notice that the customer did purchase an eBook and I have added the link below so that the customer can access that. Our subscriptions are normally $per month or $97.oo per yearHowever, we are unable to locate the charge from 2014. Unfortunately, since there is not an active subscription now on file, I am unable to reset the password as the customer had close to a year and a half of free access to the productWe sincerely apologize that there was a miscommunication regarding the subscription, however the charge is from and we are not able to refund or give further access at this time. We apologize for the inconvenience Thank you.Direct Download Link: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/EverydayCarry....⇄ Direct Download Link: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/EverydayCarry....⇄ Tell us why here

We sincerely apologize for the confusion regarding this customer's membership. After reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that is free with the first months paid membership freeWe have cancelled the
membership and have refunded the $charge on the account. Please allow 3-business days for the customer to see the refunds reflected back in their accountThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 3/21/We have refunded the customers membership fees of $on 3/21/as well
Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 4/18/by our customer service departmentThey also refunded the customers
membership fees of $at that time as wellRefunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the customer did not receive the itemFor this error we refunded the customer’s full purchase price of $on 2/25/16. Refunds can take 3-business days
to process fully back to the customer’s accountWe also shipped two of our Hybeam flashlights out to the customer today 2/29/The customer should receive both of these in 7-business days not including weekends or HolidaysWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 3/21/We have refunded the customers membership fees of $on 3/21/as
well. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a monthly membership on the accountAs of today we have canceled the membership for the customer and we have refunded the membership charge
of $as well as the $charge that was placed on the same dayLastly as an apology for this inconvenience we have also refunded the customer for the Hoffman Richter knife purchase that was placed on 1/15/16, for the amount of $In total the customer will receive a total refund of $34.85. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the customer ordered items from usEach of these items were refunded on the following dates: 9/13/16, 9/13/16, 5/30/16, and 9/13/The total amount of the
refunds sent to the customers account is $ Refunds can take 3-business days to process fully back to the customer’s account.The other charges the customer is speaking of are from another company called Skilled SurvivalWe were able to verify the company that was charging them based on the bank screenshots that the customer sent usWe informed the customer of who to contact and we also sent them a link to the company contact pageAt this time we have no other charges on our account for this customer.We apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's
order.We do apologize, it looks as though one of the order items was
back ordered and can take some time to receive.
Orders can take 12-business days to receive and we apologize that the
customer did not receive part of
their order. We have refunded the total
charge of of all the itemsRefunds can take 3-business days to process back
to the customers account. Please let us know if there are any further
questions. Thank you and have a great day! We have a 100% satisfaction guaranteed policy
and will work harder in the future to make sure every customers needs are
met

We sincerely apologize for the confusion regarding this customer's order. We have checked our records and confirmed that the item was not receivedFor this error we have refunded the customer’s accidental order as of todayThe customer should receive a full refund in the amount of
$179.95. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order.We were able to locate the customers orders from the 3rd of this month and saw that one of the three requested refunds had already been processedWe did refund the other two charges per their request as wellThe total refund
amount that the customer will receive is $CADI would like to apologize for the frustration caused from our end Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the futureThank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We sincerely apologize for the confusion regarding this customer's issue. After reviewing the customer's account, we can see that the customer was still active on our email list but as of today we have removed the customers information from our systemThis will cease all emails sent to him
as we do not share our customers information. We apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the customer did still have a membership on their accountDue to this we have refunded the customer for all purchases that they have made with usThe total
refund the customer will be receiving is $Refunds can take 3-business days to process fully back to the customer’s accountI have also canceled the customer membership and they no longer have to worry about being charged for anything else. We apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We do apologize, however we do show that the refunds have been processed through our merchant account, which means that it is now on the side of the bank I can see that they were processed completely through our system on 09/11/ We have attached a screenshot showing that the refunds were processedUnfortunately the customer will need to contact their bank for further assistance We apologize for the inconvenience Thank you and have a great day!

We do apologize that the customer was not satisfied with our initial response. Unfortunately we are only able to refund the charges that we have charged for the products. After reviewing the customer’s account we can see that the customer’s initial purchase was made on 08/25/2015. Through our secure system we are unable to charge for an item unless the customer inputs their credit card information along with the CVV code which is located on the back of the card. We then refunded the charge on 08/26/as soon as the customer stated that he did not want the product.We have a 100% satisfaction guarantee, which is why we refunded the purchase upon the customer’s request. We apologize for the confusion regarding this issue, however we are not able to refund charges that the bank charges to the customers, as we are only able to refund the charges that we process. We apologizefor the inconvenience. Thank you