Hawk Group Media

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the items have not left our warehouse at this time. Unfortunately, these items are currently out of stock, and for this error we have refunded the customer’s full...

purchase price of $279.85 including the customers membership fee refund. The membership on the customers account was also canceled.  Refunds can take 3-5 business days to process fully back to the customer’s account.We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

UPDATE May 5th, 2016.  I have found over $250 charges to my account I have not authorized.
 
 
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am writing this note to say that this complaint has now been resolved to my satisfaction.   Thank you so much for your assistance and quick action. Thank You. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that the customers refund was processed on 08/22/16.  Refunds can take 3-5 business days to process fully back to the customer’s account, but it can happen sooner...

depending on the speed of the bank the customer uses.We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!    We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because:still haven't received funds
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Based on their record to this point, I will accept their response when I know that the refund is in my account.  I will be happy to accept the response at that point.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that the customer only had the initial Hoffman Richter knife purchase that came with a 14 day trial to our monthly membership. The membership was canceled on 4/11/16...

and the customers $9.95 was refunded back to the customer at that time. There are no other accidental purchases or memberships on your account. Also, the customer currently has no $19.95 purchase with us at this time.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was an issue with the customers shipment. We have submitted a reshipment for the customers order and they will receive the reshipment in 7-10 business days. ...

Unfortunately, the order’s shipping time did take a little longer than expected, and for this error we have refunded the customer’s full purchase price of $9.90.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:While a refund of $122 will be appreciated, if ever received, this complaint was for two orders. The $122 refund was one order. The second order totaled $29.30. I was also promised a refund for the second order as I never received any piece of it. When a full refund for both orders reflect in my checking account, I will accept the response. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I still wish to receive the compound bow package.  If Survival Life fails to deliver the product, they need to remove the advertisements promoting the item. 
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order. Normally we advise the customer to please wait within the 12-15 business days, which does not include weekends or holidays. We apologize for the delay in the shipping, as there was a high demand for this product. We have...

refunded all orders on this account.  Please allow 7-10 business days for the refund to reflect back into the customer's account.  Below is the tracking information for this order:[redacted]   We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that the customers Canned Meat was refunded on 9/6/16 and the customers $10.00 refund for the Crossbow was refunded to him today 9/16/16. Refunds can take 3-5...

business days to process fully back to the customer’s account and can sometimes arrive sooner depending on the speed of the customer bank. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that there was a membership on the customers account under the email that the customer gave. However, our records show that only one payment of $19.95 was sucessfully...

processed for the membership and the other five were declined. I did refund the $19.95 charge that the customer received for the membership and I canceled the membership that was located on that customers account. Refunds can take 3-5 business days to process fully back to the customer’s account. If the customer purchased using a different email address then that could be why I was unable to locate the other 5 charges sucessfully processed charges and if that is the case as soon as I have the other email address the customer used I will gladly refund those as well. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We do apologize for the confusion regarding this customer’s order.We do apologize that customer did not receive their product within a timely fashion that we had originally stated.  Unfortunately this product is on backorder.  Due to this time frame that this customer...

has waited we have refunded this order.  The customer will still receive the product once it is back in stock.  We sincerely apologize for the confusion.  Please allow 3-5 business days for the refund to reflect back in their account.  We apologize for the inconvenience. Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
Thank you very much for the quick response and cooperation! I appreciate it so much!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer,This transaction was conducted with Survival Life. Please contact them at:[redacted], or[redacted]They will take care of you.Thank you,[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]