Hawk Group Media

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the item was not delivered as expected. Since the customer did not receive their order we refunded the customer’s full purchase price of $159.00 on October 30th...

2015.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because: I cancelled the order the 1st time on Oct 19th at 5:42PM and was told the credit would be applied in 24 to 48 hours that was 5 days ago. When I called today the customer service rep did not even know of the cancellation of my order. This resolution is giving them another 5 days. 
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 4/15/16. We have refunded the customers membership fees of $139.65 on 4/15/16 as well....

 Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]I received an email from customer support and they are processing a credit to my account. Thank you for your assistance. Have a good day

Complaint: [redacted]
I am rejecting this response because:I received an email stating the product would be delivered in 7 to 10 days to date no refund and no product.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that the item was purchased on 5/17/15. There was a membership on the customers account so we have canceled the membership and we have refunded the customer for all of...

the membership fees. I have also refunded you for the knife purchases that were made on 5/17/15. The total amount refunded for both the membership fees and the item purchase price is $174.50.Refunds can take 3-5 business days to process fully back to the customer’s account. We have also included two of our popular e-books, you can find the links below. These e-books are downloadable and printable so that the customer can read them anywhere. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!  The Prepper's Playbook E-book: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/The-P...⇄ Carry E-book: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/Every...⇄ We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a monthly membership present. That membership was canceled on 5/3/16 and the customer received a refund of $59.85. As of today I have refunded the remaining 15...

months of the customers membership. The total refund amount the customer will receive is $359.10. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company still suffers from poor customer service. Although I received a refund, they definitely could have been honest with me regarding the delay in delivery. Instead of letting me know the item was on back order, they lengthened the delivery time when an update was asked for. I still do not believe they have item ready for shipment when I was told they were ready to ship. They just need to be upfront with customers. Plenty of complaints regarding this.
Regards,
[redacted] ?

Complaint: [redacted]
I am rejecting this response because: I am reserving acceptance until funds hit my account.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's membership.After reviewing the customer's account, we can see that the membership has been cancelled on 11/02/2015 and the customer has been refunded the membership fee of $19.95 for 08/06/2015, 09/03/2015 and 10/03/2015. Refunds can...

take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.   After reviewing the customer's account, we can see that there was an issue with the customers shipment. Since the customer did encounter issues with their shipment and with our customer service we have refunded...

the customer's full purchase price of $122.15. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!   We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.After reviewing the customer's account, we can see that there was a monthly membership present. That membership was canceled on 5/10/16 by one of our customer representatives by phone and the customer was refunded for the...

membership fees at that time. The total refund amount the customer will receive is $119.70. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because: This company has told me that exact same thing 3 times already before I contacted the Revdex.com. They state that they did not share my information, and this is a bold face lie I get about 20 to 30 spam emails at least  everyday. I will not drop this matter until the spam emails stop.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Gentlemen,      Thank you very much for your prompt attention to my complaint about SurvivalLife fraudulently billing me for an unauthorized membership fee.  In my initial complaint, I had miscalculated the total amount that was billed to my credit card.  In reviewing my credit card bill, I found that SurvivalLife had billed me the $19.95 monthly charge a total of 20 (twenty) times totaling $399.00.  I had previously requested only $279.30.  I am now asking for an additional $119.70, bringing the total to $399.00.       Thank you for re-opening this complaint. Respectfully, [redacted]
[redacted]    
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that the item was delivered on 3/5/16. Below is the tracking information for the customer’s purchase.  I also see where the customer requested a refund and at that...

time the customer should have been refunded. For this error we have refunded the customer’s full purchase price of $179.95.  Refunds can take 3-5 business days to process fully back to the customer’s account. We have also sent a shipping label to the email address the customer used to purchase with. The customer should receive the label today. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! 
[redacted]
[redacted]  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's membership. After reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that comes with the free month paid membership. We have a no hassle refund and...

cancellation policy and have cancelled the membership and refunded all the recurring charges on the account.  Please allow 3-5 business days for the customer to see the refunds reflected back in their account. Thank you and have a great day!    We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My bank has confirmed that Survival Life refunded the $179.95 to my account as of this morning, March 12th, 2016. I emailed Survival Life this acknowledgement of refund. Thank you for your assistance in this matter.