HelloFresh

We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from youSincerely, The HelloFresh Team

At this time, I have been contacted directly by HelloFresh regarding complaint ID [redacted] , however my complaint has NOT been resolved because they stated I double clicked activation code and had two subscriptions and that is why they kept sending me productI asked for explanation on to why a customer service rep did not contact me about this issue and how I was able to set up the account twice with same issue and items without a red flag going up- no response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by HelloFresh regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Well, my complaint was handled, but I only received half of the amount So in a way it was settled, but in another way not really fully settled In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

YesThe business has reached out to me, however, they are unwilling to repair the problem

After reviewing the customers confirmation email she received from us, I do agree that the customer deserves a full refund It looks like the customer has gone to their bank to dispute the charge, so she has already received a full refund From HelloFresh, I do sincerely apologize that this detail in the confirmation email was overlooked and that it took this long to come to this conclusion

Hi [redacted] , We are so sorry for your unsatisfactory experience! We have reached out to you directly to address your concerns Sincerely, The HelloFresh Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business has made no effort to meaningfully resolve my issue and its actions are unconscionable as they are asking me to pay for services that I will never receive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A representative from HelloFresh contacted meand stated that they send " [redacted] ***" I didn't receive an e-mail about an upcoming box If I had received an e-mail about a box arriving, I would have canceled it immediately I was surprised to see a box had arrived when it did If I was there when the box was delivered, I would have rejected it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I signed up online with this businessAfter a period of time, I went online to cancelA month later they sent another food box that I did not expect or wantI went online to cancel againThen, today I came home to another food boxAt $a box, it was an unhappy surpriseHelloFresh refused to refund any of my money and kept repeating that the entire situation was my faultI found their website to be confusing and the language misleading on how to cancel I would be very careful before starting a subscription with this company

I got a free trial for Hello Fresh, but never got the package, and never received an email confirmation that it was shipped or deliveredThen, they charged me $and would not refund it when I explained the situationI would not recommend this company to anyone$is nothing to sniff at

Hi [redacted] ,Thank you for reaching outWe are so sorry about the trouble with your deliveriesWe would be happy to rectify this for youHowever, I could not find an account under this email or the name [redacted] ***Please respond to the email I just sent you and we'll be happy to look into this for youSincerely,Maureen

Horrible customer service! I am amazed that are in still in business at this pointI have to assume the customer service employees are so rude because they must deal with a lot of disgruntled customersUnknown to myself and my husband, we had two accountsWe only could see one account which caused us a lot of confusion when we were being charged after we believed we cancelled the accountWhen we called to complain about this, we were over talked, talked down to, and generally dismissedReally shockingApparently we were even speaking with a manager - yikes! We are reporting this charge as fraudulent because we did not authorize it or know about it If you purchase a groupon with Hellofresh, buyer beware, you will have two accounts but only able to see one of them

Hi there, We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from youSincererly, The HelloFresh Team

I received a HelloFresh box as a wedding gift from a friendIn order to redeem, I had to give a credit card number in addition to a shipping address but I did not actively sign up for the subscription; rather, I simply followed the steps for redeeming a prepaid giftI received the box and enjoyed itI would consider using such a service in the future - yet, I got an email this morning saying my first paid-for-box had shippedI instantly called HelloFresh - within minutes of receiving the email - saying I did not want it nor had I requested itAll I had done was redeem a giftTwo customer service reps refused to refund the chargeI called my credit card company to file a dispute for deceptive billing practicesIt was shocking to me that they refused to refund the chargeTerrible business practicesAvoid using this company

Revdex.com: At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted] Sincerely, [redacted] ***

Hi there, We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from youSincerely, The HelloFresh Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am still out that money [redacted] says it is not their fault and hello fresh says it is not their faultAnd I am penalized $I think that Hello fresh or [redacted] ought to .just show some iota of fairness and give me back the funds that one of them caused me to loseYes, I am still fighting with [redacted] on this too I will quit fighting for my rights with Hello Fresh because it is wasting my timeBut I will never quit telling anyone that this comnpany is unfair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello ***.I am very sorry about the experience you have hadYou did not mention anything about your initial box in any of your correspondence with usI do see your issues with the produce from your second boxI have issued the credit you were given as a refund to your account which you will see in 3-business daysI do hope this helpsHave a great day

This customer reached out to us because she was unhappy about receiving another box and said that it was because had made our cancellation process purposefully difficult to do Unfortunately, at the time of her correspondence, a box was already on the way to her and we were unable to cancel it (we require days notice), so we could not refund her for the delivery Our refund policy is to give credit, whenever there is a need to do so, towards a future delivery This customer had not made meal choice, so she received our automatic menu, but since she stated she would not be able to eat all three meals, we did a customer service gesture and credited her for one of those meals From our Terms and Conditions concerning our refunds policy: For any other reason (for instance, because you have notified us in accordance with clause that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will notify you of your refund, if any, via phone or e-mail within a reasonable period of timeWe will usually process the refund due to you as soon as possible and, in any case, within days of the day we confirmed to you via phone or e-mail that you were entitled to a refundIf all or part of a Product (Defective Item) is defective, we will credit you an amount equivalent to the value of the Defective Item towards a future purchase, including any applicable delivery charges and any reasonable costs you incur in refusing the Defective Item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.HelloFresh refunded $to my credit cardThank you for your support! Sincerely, [redacted] **