HelloFresh

On 10/*, one of the customer care agents helped the customer and cancelled the last order She should have received a refund within 3-days of that interaction This case is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding HelloFresh has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***I have checked my credit card accounts and the charge they stated would be refunded as not been refundedIt has been over a monthThey stated it would take 3-business days. Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***.Sincerely,*** ***

Hi ***,The free box code you received is a free fist boxWe are a subscription service and at check out we inform you of thatYou agreed to our term and conditions when you checked outWe do not have any minimum box requirement, however, because we are subscription, if you do not cancel
you will continue to be billed for and shipped out boxesI have attached a screenshot of the final check out page that explains that we a subscription and when we billIt does say we are a subscription on multiple pages on the website but it is especially made clear before you check outWe did not receive any communication from you until 7/**We cancelled your account at that time and you will be getting your final box on 7/**I understand that this is not what you wanted but you reached out after the cut off and we cannot cancel this weeks boxYou will not be getting any more charges or boxes after 7/** because you subscription is cancelledWe cannot issue any refunds in the matter, we are sorry

***-Incorrectly charged for a free promo boxHad to argue with customer service who after nearly a week finally did the right thingThe rep who finally issued the reimbursement patronizingly explained what a subscription meal service is, as if that was the issueI've used many meal services and took the time to read the fine printI deactivate my account and remove my credit card information
***- I start receiving emails from HelloFresh again so I login to my account to make sure that it is not activeIt is not, yet a few days later a box shows upThe rep I speak with says she will cancel future deliveries, but that the account was active and hasn't had a login since September (not correct)I take screen shots and am reimbursed for the surprise box
***-Another box arrivesI take a screen shot which clearly says my account is deactivated because at this point I know who I'm dealing withCustomer rep says there's nothing he can do about the chargeI finally speak to a supervisor who issues us a refund and says he'll do his best to wipe my info from their recordsThey charged my card-after I had removed it from the site- without permissionI'm glad that they eventually issued refunds, but that doesn't change the fact that a fraudulent and disorganized company has my information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: As I have PREVIOUSLY stated, I DID NOT RECEIVE NOTIFICATION PRIOR TO RECEIVING THE SHIPMENTThat was the reason why I submitted this complaint in the first place and did not WARRANT a shipment or a charge on my credit cardThe Company must think this is a joke as they are NOT addressing the issue and refuse to take responsibility for their poor actions and unfair, deceptive practicesNo notification was sent prior to shipment and I only found out about the shipment because my credit card was chargedACCORDING TO THE EMAIL THEY SENT, my next shipment was NOT in December but in January THEREFORE I SHOULD NOT HAVE RECEIVED THE SHIPMENT IN DECEMBERThis is absolutely ridiculous - the Company has bad business ethics practices.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

I have no idea where all the negative complains from, it is possible that that many people do not know how to operate a subscription services website? I have used Hello Fresh off and on for months, never a problemI have sent friends off coupons to try them and all of my friends love Hello FreshA few that have canceled the service, just hit Cancel Subscription on the website (after lto their account of course) Months later they never received un-expected mealsIf for some weird reaon you do, people, just call your credit card company and they dispute the charge and give your money back, some people have no clue how things work, guess that is why we have so many *** ** *** *** *** *** *** *** *** *** *** *** ***..lol....BTW, no meal plans are 80.00, so no idea what that one person was ranting about, probably like some of the others, cannot find their way out of a wet paper bagAnyway, Food is great and even todays challenged people should be able to follow the easy cooking instructions, They Have Pictures ...lol

Hi there,
34, 34); background-">We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from youSincerely,
The HelloFresh Team

Good Morning ***,I have reviewed your complaint, previous email and phone call as well as your account historyI see that your first delivery was made on 6/** and your second was scheduled for 6/**Your first attempt to reach us was on 6/** where the agent explained that your second
delivery was already in transit and being delivered on 6/**We billed you for this delivery on 6/**I understand there were issues with your first deliveryThe phone call mentioned a leaking chicken package, damaged tomatoes and a bruised avocadoWe are working on updating our packaging to make sure it is more organized and easier to put in your fridgeThis change is currently underway and should be fully rolled out in another weeksI did hear that the supervisor offered you a partial refund for the delivery that came on Friday as well as a full box credit for the first box which was the most generous we could be considering the issues you had were with of the meals in the boxI do understand that you are unhappy, however, we can only do what the supervisor you spoke to mentionedI will put a full box credit on your HelloFresh account for your 6/** delivery that will never expire, and you could use in a few weeks to experience the improvements we are making to our packagingThese improvement will prevent the issues you spoke about in your first boxAlso, for the box that was delivered on 6/**, we can issue a refund for half of that boxI have issued both that credit and the refundThe refund will take 3-business days to processI have also attached the final checkout page that informs you of when we bill and our refund policy that explains the interaction you had with the agent and supervisor previously and why I cannot do more nowI do apologize your experience with HelloFresh wasn't as positive as we would have hopedI do hope your 2nd box arrived without issue and that you will give us another chance to try our new packaging in a few weeks to use your creditIf you would like to do this, we can schedule that free box and ensure your account is cancelled again immediately so you will not be billed again Again, we apologize we cannot do more

Hi there,
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We are very sorry about all the trouble you've hadWe value your business and want to make things rightI will be reaching out to you directly regarding this matterI look forward to speaking with you
-The Hellofresh Team

Customer signed up using a *** voucher towards her first delivery of our subscription service with www.hellofresh.com on January ***, 2015.Customer received first delivery on January ***, 2015.Customer was sent second box on March ***, 2015.In order to cancel
a subscription, a customer must do so online within their account the Wednesday prior to their next delivery (for this customer, we would have needed the request by March ***, 2015). In a customer’s account, it is only possible to pause months in advance, by clicking on individual weeks. This customer understood our pausing system because on January ***, 2015, they had paused their account and received a confirmation email about it. The customer had not paused the following weeks in March, so they received a box the third week of March.After the customer called on March **, the account was cancelled and she was refunded 50% of the box since it was already delivered Pursuant to our Terms and Conditions, a customer must cancel his or her subscriptionwith HelloFresh no later than midnight on Wednesday the week before the nextdeliveryFailure to do so by the deadline means the customer is responsiblefor the cost of the box deliveredThe Terms and Conditions must be agreed toby all customers in order to purchase a product from HelloFresh, and thereforethis customer agreed to our Terms and ConditionsA full copy of our Terms andConditions can be found here, http://www.hellofresh.com/termsandconditions/

Revdex.com:I have not subsequently been contacted by HelloFresh regarding complaint ID ***My original complaint explained all the contact I've had with Hello FreshThey have not contacted me since I posted the
complaint.Sincerely,*** ***

Revdex.com:
At this time, I have not been contacted by HelloFresh regarding complaint ID ***
Sincerely,
*** ***

I tried to cancel my account using the app and wasn't able to - when I went online, I realized that I was now outside the five day window and had been charged the full amountI called customer service to ask if they could help, since the app didn't allow me to make changes, and the agent was patronizing and rude

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At this time, I have not been contacted directly by HelloFresh regarding complaint ID ***, however my complaint has NOT been resolved because:
However, I did get a response from *** *** and they have credited my *** account*** *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***.Sincerely,*** ***