June 19, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: GEORGE [redacted] , OH 43606- Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your letter, dated June 14, regarding Mr [redacted] complaint We apologize for any inconvenience Mr [redacted] has endured with our companyWe have received all the necessary documentation and reprinted his checks at no cost and they are preparing to ship out We hope this resolution is satisfactory for Mr [redacted] and should he need anything else, he can contact us at the information below Sincerely, Kelsey [redacted] Client Services 866-551-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received my refund of $and I have sent the merchandise back as of today Sincerely, [redacted]
At this time, I have been contacted directly by JPMorgan Chase & Coregarding complaint ID [redacted] , however my complaint has NOT been resolved because: when the representative contacted me, I returned the call to the number, but no one answered and I still haven't received an updated statement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
MsEsther [redacted] August 25, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: MrsAlphonse [redacted] Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated August 25, regarding Mrs [redacted] ’s We sincerely apologize for any inconvenience Mrs [redacted] has enduredWe have marked her account accordingly and she will not be required to pay anything for item #17-00170-Moreover, we canceled the collection and she will no longer receive bills We appreciate you bringing this matter to our attention and should Mrs [redacted] need anything else, we request that she call us at the number belowThank you Sincerely, Kelsey [redacted] Client Services 877-903-
This email is to acknowledge receipt of your correspondence from [redacted] , Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was mailed directly to the customer on September *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted] Sincerely, Clarice W [redacted] Executive Office
April 20, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Theresa [redacted] [redacted] *** New Cambria, MO Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, April 19, 2017, regarding Ms [redacted] ’s complaint Our records show that we received an order for boxes of Bradford Exchange Checks in the “Blue Safety” check design on April 7, in Ms [redacted] ’s name via the Bradford Exchange website Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the InternetThis state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third parties We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters itFor this reason, we request that all of the ordering and account information be verified before completion of the orderIn addition, chec [redacted] account numbers are different lengths and our website allows up to numbers to be entered into the field for the account number Because we request that our clients verify all account information prior to completing their orders, and have implemented Checkout guidelines, we do not arrange for a rerun of the checks in cases of customer errorThis information was relayed to Ms [redacted] when she spoke with an agent on April 18, 2017, and was given in an e-mail examples of the policy and where it is statedIf you visit this link https://www.bradfordexchangechecks.com/cs/customerService-faqOrderInfo.jsp#qyou can see that in our “Customer Service FAQ” section under “Return and Refund Policy” is states: Q: What is your return and refund policy? A: If you are not completely satisfied with the manufacturing, quality or delivery of your personal checks and accessories and would like to return your item(s) for a refund, please call Customer Service at 1-866-285-or contact us online as soon as possible for further direction and approvalsIf the error is ours, we will gladly accept returns and provide a full refund within days of purchase Since Ms [redacted] entered the order herself, and our system cannot change the information that is submitted, we are unable to rerun the checks for free, however, on a one-time basis, and as a matter of good client relations, we can offer to arrange for Ms [redacted] to receive a corrected order of checks at the same low introductory price as her original order To accept this offer she should contact us directly at the number below; or if she wishes to receive a refund, for instructions on how to return the checksI have ordered a pre-paid postage label so she may return her checks at no cost to herWe understand her situation and she may keep the original checks until it is convenient for her to return them If Ms [redacted] has any other questions or to order the reprint, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on November *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
March 30, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** [redacted] Your Street New York, NY Case # [redacted] Account # Unknown Dear Ms [redacted] : We are in receipt of your notification, March 29, 2017, regarding Mr [redacted] ’s complaint We are sorry that Mr [redacted] is having trouble unsubscribing from our e-mail listI have contacted our e-mail marketing department and the e-mail j [redacted] @ [redacted] .com has been removed from our e-mail databaseHe will no longer receive our e-mail advertisements If Mr [redacted] has any other questions, he can contact us directly; our toll free number is 877-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
August 28, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Lisa [redacted] [redacted] Pittsburg, PA Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated August 27, regarding Ms [redacted] ’ complaint We are sorry for the confusion with Ms [redacted] ’ accountThe records in our system show three items that were ordered in that we never received payments forIn the interest of closing the account, we have taken care of the remaining balances and, as she requested, her account has been coded to prohibit future e-mails and mailings, however, mailings are prepared in advance, and it is possible that a few notifications will still reach her in the next 6-weeks Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Tell us why hereMarch 26, [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL RE: *** [redacted] [redacted] *** Phoenix, AZ Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated March 16, 2018, regarding Mr [redacted] complaint We apologize for the confusion regarding Mr [redacted] “Bradford Exchange Checks” orderAfter reviewing Mr [redacted] records our Customer Service department left a message for him to call them to verify his information and he has since responded We are reissuing his check order If Mr [redacted] has any other questions, he can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
June 22, Ms [redacted] [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter dated June 21, regarding Mr [redacted] complaint We regret that Mr [redacted] had a poor experience ordering checks with usWe invite him to call us at the number below and speak with a checks specialist who will assist in re-ordering the correct checks that he needsWe have noted his account that he will not be charged for re-printing the checks We appreciate you bringing this matter to our attention and look forward to working with Mr [redacted] to get him the checks he requests Sincerely, [redacted] Client Services 866- [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ June 16, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: Mr [redacted] XXXXX-XXXX Case # XXXXXXXX Account # XXXXXXXXX Dear Ms [redacted] We are in receipt of your email, dated June 12, 2015, regarding Mr***'s complaint We wish to assure you that our records show Mr***'s account is paid in fullThe invoice he recently received was sent prior to us settling his account on May 13, His account has been removed from collections and he will not receive further notifications from them Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a cardregular maillatter that day that showed the account paid as requested
February 8, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: Eddie *** [redacted] [redacted] AZ Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated February 8, 2017, regarding Mr [redacted] complaint Our records indicate that the first issue in our “Kindred Spirits” collection was shipped to MrLoney on January 5, directly from our warehouse Since Mr [redacted] has informed you that he has not received his order, I see that as of today, it has also not been returned by the carrier to our return center, which leads us to believe it was lost in shipmentI am very sorry he hasn’t received his order; in the interest of good client relations, I have manually processed the return of his order and have issued a refundMr [redacted] will receive a refund in the form of a credit to his credit card in the next 3-business days If Mr [redacted] has any other questions, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.They called me the very next day, apologized, refunded me and assured me that they understood my financial hardship and wished me the best of luck with schoolThis made me happy, I never doubted my bank and I'm proud to do buisness with themI want everyone to know that this bank cares about their customers Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ October 27, [redacted] [redacted] We are in receipt of your e-mail, dated October 26, 2015, regarding [redacted] complaint We apologize for any confusion that has occurred with [redacted] purchaseWe wish to assure you that the web page for the Glow In The Dark Native American-Style Wolf Plate Collection, http://www.bradfordexchange.com/products/ [redacted] _wolf-art-glow-in-the-dark-collector-plates.html?searchTerm=01+13286+001&N=8125, clearly indicates that this "collection" begins with the "Majestic Calling" as issue one, and continues with the "Protector of the Pack" which is issue two in the collection and so onIt further states that each issue is $We also have a link, near the bottom of the web page, where clients can find out more information about our "subscription plans," and how they workIt explains each issue in a collection is billed and shipped separately approximately every other month, after each previous issue is shipped and paid in fullCharges for all subsequent issues are deducted from the same payment method as the first issue The issue price for each collectible shipment within the series is $(excluding shipping and service and state sales tax if applicable)After each collectible is shipped and paid in full, the next collectible within the series will be reserved and prepared for shipment pending availabilityAny returns mailed in to our company take up to days to process We received an online order August 26, from [redacted] which she paid for, and the first issue (Majestic Calling) was shipped on August 27, Since the item was paid for, the next issue ("Protector of the Pack") was shipped and she was charged one month later on September 18, as per the explanation of how collections work on our websiteThe second issue was sent back and the return was processed on October 14, Normally when an item is returned it will cancel the rest of the collection, however, the third issue was sent out two days before we received the return and [redacted] was charged October 12, for the third issue that was shipped out which has not yet been received as a return When the second issue was processed as a return, it was accidently coded incorrectly and entered as a replacement instead which prompted another shipment of the second issueThis is the reason [redacted] has not received her refundWe sincerely apologize for this mistake on our end Even though our website states the purchase was part of a collection, we believe [redacted] was unaware of the terms of the purchase agreement In the interest of keeping good client relations, the collection has been completely canceledThe second issue has been coded as returned for a refund October 26, and the third issue October 27, [redacted] will receive both full refunds of $on her credit card within hours of the date the returns were processed Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not had my issue resolvedChase nor [redacted] is trying to get my money back for charges that are not valid In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe business has reimbursed me the expenses occurred because of their mistake Sincerely, [redacted]
This is in response to the complaint from [redacted] - Case No [redacted] We take consumer feedback very seriously We’ve reviewed the concerns and a detailed response was mailed to the consumer on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, Kawana C [redacted]
This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March **,They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with youTell us why here
December 8, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] L*** [redacted] Coors BlvdNW Apt [redacted] , NM Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 7, 2016, regarding Ms***’s complaint We are very sorry for the confusion regarding Ms [redacted] accountWe received an order via U.SMail in Ms***’s name for the “ [redacted] ***” bracelet on October 27, That same day, an invoice requesting the first payment was sent out and we did not receive a responseOn November 26, we received an e-mail from her which is when we explained the payment was dueWe received the credit card number for the order and the order was authorized This bracelet is currently out of stock, however, we are receiving a new shipment very shortly as this item is under our Christmas GuaranteeThis means it will arrive no later than December 24, I have given a free upgrade in shipping to ensure Ms [redacted] will receive the bracelet in time If Ms [redacted] has any other questions, she can contact us directly; our toll free number is 877-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
June 19, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: GEORGE [redacted] , OH 43606- Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your letter, dated June 14, regarding Mr [redacted] complaint We apologize for any inconvenience Mr [redacted] has endured with our companyWe have received all the necessary documentation and reprinted his checks at no cost and they are preparing to ship out We hope this resolution is satisfactory for Mr [redacted] and should he need anything else, he can contact us at the information below Sincerely, Kelsey [redacted] Client Services 866-551-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received my refund of $and I have sent the merchandise back as of today Sincerely, [redacted]
At this time, I have been contacted directly by JPMorgan Chase & Coregarding complaint ID [redacted] , however my complaint has NOT been resolved because: when the representative contacted me, I returned the call to the number, but no one answered and I still haven't received an updated statement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
MsEsther [redacted] August 25, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: MrsAlphonse [redacted] Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated August 25, regarding Mrs [redacted] ’s We sincerely apologize for any inconvenience Mrs [redacted] has enduredWe have marked her account accordingly and she will not be required to pay anything for item #17-00170-Moreover, we canceled the collection and she will no longer receive bills We appreciate you bringing this matter to our attention and should Mrs [redacted] need anything else, we request that she call us at the number belowThank you Sincerely, Kelsey [redacted] Client Services 877-903-
This email is to acknowledge receipt of your correspondence from [redacted] , Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was mailed directly to the customer on September *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted] Sincerely, Clarice W [redacted] Executive Office
April 20, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Theresa [redacted] [redacted] *** New Cambria, MO Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, April 19, 2017, regarding Ms [redacted] ’s complaint Our records show that we received an order for boxes of Bradford Exchange Checks in the “Blue Safety” check design on April 7, in Ms [redacted] ’s name via the Bradford Exchange website Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the InternetThis state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third parties We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters itFor this reason, we request that all of the ordering and account information be verified before completion of the orderIn addition, chec [redacted] account numbers are different lengths and our website allows up to numbers to be entered into the field for the account number Because we request that our clients verify all account information prior to completing their orders, and have implemented Checkout guidelines, we do not arrange for a rerun of the checks in cases of customer errorThis information was relayed to Ms [redacted] when she spoke with an agent on April 18, 2017, and was given in an e-mail examples of the policy and where it is statedIf you visit this link https://www.bradfordexchangechecks.com/cs/customerService-faqOrderInfo.jsp#qyou can see that in our “Customer Service FAQ” section under “Return and Refund Policy” is states: Q: What is your return and refund policy? A: If you are not completely satisfied with the manufacturing, quality or delivery of your personal checks and accessories and would like to return your item(s) for a refund, please call Customer Service at 1-866-285-or contact us online as soon as possible for further direction and approvalsIf the error is ours, we will gladly accept returns and provide a full refund within days of purchase Since Ms [redacted] entered the order herself, and our system cannot change the information that is submitted, we are unable to rerun the checks for free, however, on a one-time basis, and as a matter of good client relations, we can offer to arrange for Ms [redacted] to receive a corrected order of checks at the same low introductory price as her original order To accept this offer she should contact us directly at the number below; or if she wishes to receive a refund, for instructions on how to return the checksI have ordered a pre-paid postage label so she may return her checks at no cost to herWe understand her situation and she may keep the original checks until it is convenient for her to return them If Ms [redacted] has any other questions or to order the reprint, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on November *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
March 30, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** [redacted] Your Street New York, NY Case # [redacted] Account # Unknown Dear Ms [redacted] : We are in receipt of your notification, March 29, 2017, regarding Mr [redacted] ’s complaint We are sorry that Mr [redacted] is having trouble unsubscribing from our e-mail listI have contacted our e-mail marketing department and the e-mail j [redacted] @ [redacted] .com has been removed from our e-mail databaseHe will no longer receive our e-mail advertisements If Mr [redacted] has any other questions, he can contact us directly; our toll free number is 877-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
August 28, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Lisa [redacted] [redacted] Pittsburg, PA Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated August 27, regarding Ms [redacted] ’ complaint We are sorry for the confusion with Ms [redacted] ’ accountThe records in our system show three items that were ordered in that we never received payments forIn the interest of closing the account, we have taken care of the remaining balances and, as she requested, her account has been coded to prohibit future e-mails and mailings, however, mailings are prepared in advance, and it is possible that a few notifications will still reach her in the next 6-weeks Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Tell us why hereMarch 26, [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL RE: *** [redacted] [redacted] *** Phoenix, AZ Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated March 16, 2018, regarding Mr [redacted] complaint We apologize for the confusion regarding Mr [redacted] “Bradford Exchange Checks” orderAfter reviewing Mr [redacted] records our Customer Service department left a message for him to call them to verify his information and he has since responded We are reissuing his check order If Mr [redacted] has any other questions, he can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
June 22, Ms [redacted] [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter dated June 21, regarding Mr [redacted] complaint We regret that Mr [redacted] had a poor experience ordering checks with usWe invite him to call us at the number below and speak with a checks specialist who will assist in re-ordering the correct checks that he needsWe have noted his account that he will not be charged for re-printing the checks We appreciate you bringing this matter to our attention and look forward to working with Mr [redacted] to get him the checks he requests Sincerely, [redacted] Client Services 866- [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ June 16, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: Mr [redacted] XXXXX-XXXX Case # XXXXXXXX Account # XXXXXXXXX Dear Ms [redacted] We are in receipt of your email, dated June 12, 2015, regarding Mr***'s complaint We wish to assure you that our records show Mr***'s account is paid in fullThe invoice he recently received was sent prior to us settling his account on May 13, His account has been removed from collections and he will not receive further notifications from them Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a cardregular maillatter that day that showed the account paid as requested
February 8, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: Eddie *** [redacted] [redacted] AZ Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated February 8, 2017, regarding Mr [redacted] complaint Our records indicate that the first issue in our “Kindred Spirits” collection was shipped to MrLoney on January 5, directly from our warehouse Since Mr [redacted] has informed you that he has not received his order, I see that as of today, it has also not been returned by the carrier to our return center, which leads us to believe it was lost in shipmentI am very sorry he hasn’t received his order; in the interest of good client relations, I have manually processed the return of his order and have issued a refundMr [redacted] will receive a refund in the form of a credit to his credit card in the next 3-business days If Mr [redacted] has any other questions, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.They called me the very next day, apologized, refunded me and assured me that they understood my financial hardship and wished me the best of luck with schoolThis made me happy, I never doubted my bank and I'm proud to do buisness with themI want everyone to know that this bank cares about their customers Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ October 27, [redacted] [redacted] We are in receipt of your e-mail, dated October 26, 2015, regarding [redacted] complaint We apologize for any confusion that has occurred with [redacted] purchaseWe wish to assure you that the web page for the Glow In The Dark Native American-Style Wolf Plate Collection, http://www.bradfordexchange.com/products/ [redacted] _wolf-art-glow-in-the-dark-collector-plates.html?searchTerm=01+13286+001&N=8125, clearly indicates that this "collection" begins with the "Majestic Calling" as issue one, and continues with the "Protector of the Pack" which is issue two in the collection and so onIt further states that each issue is $We also have a link, near the bottom of the web page, where clients can find out more information about our "subscription plans," and how they workIt explains each issue in a collection is billed and shipped separately approximately every other month, after each previous issue is shipped and paid in fullCharges for all subsequent issues are deducted from the same payment method as the first issue The issue price for each collectible shipment within the series is $(excluding shipping and service and state sales tax if applicable)After each collectible is shipped and paid in full, the next collectible within the series will be reserved and prepared for shipment pending availabilityAny returns mailed in to our company take up to days to process We received an online order August 26, from [redacted] which she paid for, and the first issue (Majestic Calling) was shipped on August 27, Since the item was paid for, the next issue ("Protector of the Pack") was shipped and she was charged one month later on September 18, as per the explanation of how collections work on our websiteThe second issue was sent back and the return was processed on October 14, Normally when an item is returned it will cancel the rest of the collection, however, the third issue was sent out two days before we received the return and [redacted] was charged October 12, for the third issue that was shipped out which has not yet been received as a return When the second issue was processed as a return, it was accidently coded incorrectly and entered as a replacement instead which prompted another shipment of the second issueThis is the reason [redacted] has not received her refundWe sincerely apologize for this mistake on our end Even though our website states the purchase was part of a collection, we believe [redacted] was unaware of the terms of the purchase agreement In the interest of keeping good client relations, the collection has been completely canceledThe second issue has been coded as returned for a refund October 26, and the third issue October 27, [redacted] will receive both full refunds of $on her credit card within hours of the date the returns were processed Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not had my issue resolvedChase nor [redacted] is trying to get my money back for charges that are not valid In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe business has reimbursed me the expenses occurred because of their mistake Sincerely, [redacted]
This is in response to the complaint from [redacted] - Case No [redacted] We take consumer feedback very seriously We’ve reviewed the concerns and a detailed response was mailed to the consumer on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, Kawana C [redacted]
This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March **,They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with youTell us why here
December 8, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] L*** [redacted] Coors BlvdNW Apt [redacted] , NM Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 7, 2016, regarding Ms***’s complaint We are very sorry for the confusion regarding Ms [redacted] accountWe received an order via U.SMail in Ms***’s name for the “ [redacted] ***” bracelet on October 27, That same day, an invoice requesting the first payment was sent out and we did not receive a responseOn November 26, we received an e-mail from her which is when we explained the payment was dueWe received the credit card number for the order and the order was authorized This bracelet is currently out of stock, however, we are receiving a new shipment very shortly as this item is under our Christmas GuaranteeThis means it will arrive no later than December 24, I have given a free upgrade in shipping to ensure Ms [redacted] will receive the bracelet in time If Ms [redacted] has any other questions, she can contact us directly; our toll free number is 877-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services